Trusted Agent profile
Verified
★★★★★
1,091 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,091 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
778
Reviews on Trustpilot
All 2 offices
Send Oulsnam a message.
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKathryn Grodoski, in your Barnt Green Office, has helped me find a new tenant for my property. She has been extremely thorough and helpful through out the whole process, …
Good afternoon, that's fantastic amazing review and thank you for taking the time to leave it. We are so pleased Kathryn was able to help and we will certainly thank her as well.
5/5
GoogleKathryn and Charlotte. Great customer service from these guys. Polite and friendly. …
Thank you so much for your kind words and we are so glad we were able to assist.
5/5
GoogleRecently started renting a new property, all the communications through Oulsnam have been great Charlotte was outstanding, kept me updated all the way through the process and …
Thank you for a lovely review. We are so pleased that Charlotte was able to help you so well.
5/5
GoogleHad the pleasure of dealing with Oulsnam Barnt Green since 2022 and theyve been great from day one. The whole team have been easily contactable and very professional. Special mention to Shania who has gone above and beyond to make sure …
Thank you for the review and taking the time to leave it.
5/5
GoogleI wanted to acknowledge Shania Benton who has managed my property in Rednal for the past few years, I live in Australia and through Shania's excellent management of the property I have not once had to worry about a thing, She always kept me …
Thank you so much for the review.
1/5
GoogleWould be helpful if they answered their phones
Thank you for your review. This is something we will look into and thank you for bringing it to our attention.
5/5
GoogleThe support I received throughout was top notch and staff are professional and empathetic. Millie was particularly helpful to me. Thanks a lot!
Thank you so much for your kind words. We’re delighted Millie and the team could provide such professional and supportive service, we really appreciate your feedback. 😊🏡 …
4/5
TrustpilotGood ending, slow start
First of all, I would like to thank everyone at Oulsnams, especially Lisa, for pushing to get things completed. Once an offer had been made, Lisa and Lauren really pushed to try and get everything completed. As a teacher, I was hoping to get completion done in the summer holidays but unfortunately due to the first buyer dropping out, it happened in September (the most busiest time). Lisa also arranged for my house to be sold at a good price, above the price advertised. I put the house on the market in March and, at first, there weren’t many viewings. Perhaps open house viewings would have helped with that, which Oulsnams don’t do. Eventually viewings came through. The viewers, quite rightly, wanted to view at weekends and in the bank holiday. This meant that I had to show the viewers around myself. I didn’t mind but I imagine some people may.
5/5
Trustpilotgreat service
Rating only, no written review.
4/5
TrustpilotThe property sold in reasonable time…
The property sold in reasonable time and clear helpful information and advice was given along the way.
5/5
GoogleWe have been with Oulsnam lettings for several years and have found the staff to be friendly and professional. Our property manager, Shania Benton, has been exceptionally kind and efficient in dealing with all matters relating to the property and tenants. She is very knowledgeable in this field and always ensures that we are made aware of any new rental policies.
That's very kind and we are only too happy to help.
5/5
GoogleI’ve really appreciated having Sophie Hawkes as my property manager She’s always been easy to deal with . friendly, professional, and quick to sort things out whenever anything has come up. Any time I’ve had a question or needed something fixed, Sophie’ded quickly and followed through without any hassle. It’s clear she actually cares about the people living in the property, whickes a big difference as a tenant. Overall, it’s been a really smooth and positive experience rentingitate to recommend her.
That's great to hear and thank you for the review.
1/5
GoogleI was very disappointed the way I was treated. It was extremely difficult to arrange a viewing. People I spoke with over the phone, didn’t really care. In the end I gave up. I don’t know where has that old school letting agent’s courtesy gone.
Good afternoon thank you for you review. We fully appreciate your frustration, unfortunately sometimes when a property is tenanted we are reliant on their availability and response and this does cause delays outside of our control. I can assure you all staff are committed and invested in getting a resolution and I am sorry one this occasion we we're unable to assist you.
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleSophie was an excellent manager of my property, always quick to respond to my emails and queries and resolved any issues with my property efficiently with good communication throughout. 6 star rating would be more appropriate Thank you for everything 😊
Thank you for taking the time to leave a review.
5/5
GoogleMy experience with the firm is very positive and my overall rating for it will be very satisfying. I had an excellent and professional employees that supported me during my contract, especially Sophie Hawkes that managed my account for the past few years, she was very professional and responsive to all my inquiries and requests. Hoping all the best for her and the firm.
That's great to hear and thank you.
5/5
GoogleWe have greatly appreciated working with Shania Benton of Oulsnam Lettings. She has always been well-informed, responsive, efficient, professional and capable as a lettings manager, and we are confident that she will maintain these high standards in her next position. With all good wishes for your future, and it was a pleasure to work with you, Shania. Mr and Mrs Matthews
We are so pleased that Shania has being able to assist.
5/5
GoogleHave used Oulsnam Lettings previously to help find tenants for our rental properties. They were always professional and offered a really thorough service. We have recently used Oulsnam Lettings to find new tenants for a property we had previous tenants in for 8 years, so it was great to go back to find they still remain professional and thorough. Our property was let pretty quickly and we are very happy with the whole process. We would happily recommend Oulsnam Lettings and will use them again. Special thank you to Millie for her professionalism, and also Stacy when Millie was on leave.
Thank you for the very positive review it is much appreciated.
5/5
GoogleI had an amazing experience with OULSNAM Company. The customer service was outstanding from the application all through the entire process .They have been reliable,communicative and professional. Any time there’s an issue ,whether it’s repairs or general maintenance.They respond promptly and ensure everything is taken care of smoothly. Making our experience as tenants stress free. I would like to thank Shania Benton for making the process easy and efficient.
Thank you so much for taking the time to leave a review that's much appreciated.
5/5
TrustpilotThe manager and staff at Robert Oulsnam…
The manager and staff at Robert Oulsnam all worked in our best interest to make our experience of selling our house the best it could be. They took time and effort to support and help us through a very trying and stressful time. The manager and staff made themselves available for any queries and updates that we needed. From start to finish, the Droitwich office was incredibly professional and knowledgeable.
5/5
TrustpilotVery Satisfied
Good service, a smooth transaction from start to finish.
Thank you for your kind words and we are really pleased to hear that you were so happy with the service provided!
5/5
TrustpilotBromsgrove. Yes
Found the very helpful. Arranged for someone to see my flat and helped me all the way to completion. Do not think I will move again but will always recommend you to anyone I see.
5/5
TrustpilotVery friendly and helpful staff
Dealing with Oulsnams was a nice experience, staff were helpful and friendly and kept us informed about the ongoing situation. At the beginning they kept us up to date with viewings and there outcome
5/5
TrustpilotThe team were excellent but especially…
The team were excellent but especially Emma Sutton who went miles beyond expectation to get our purchase through
Thank you so much for your kind review and we have passed your comments on to Emma. We hope your mother is very happy and settled in your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournville has the most, with 871 reviews rated 4.7 out of 5, followed by Barnt Green with 434.
The two Oulsnam offices, by town:
Send Oulsnam a message.
