Trusted Agent profile
★★★★★
244 reviews across 2 offices and 3 platforms
Osborne Heath has two offices, in Ascot and Windsor. Together they have 244 reviews on three platforms, rated 4.9 out of 5 overall.
217
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
25
Reviews on Trustpilot
Business-wide
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Osborne Heath's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery accommodating for the additional viewings that we wanted of the property and great communication throughout the purchasing process. Overall good experience with the company and as the buyer in this case, I would definitely look to use them on future.
Thank you Charlotte!
5/5
GoogleBrilliant experience working with Sam at Osborne Heath Ascot. Professional and efficient, keeping us up to date every step of the way whilst accommodating our needs snd queries. Nothing is to much trouble. Highly recommend
Thank you Gail. We're glad to help!
1/5
GoogleHonestly would have given 0 stars if We could. Georgie lovely and did a wonderful job however, Virginia handled the process after sale agreed and was terrible. Wrong information given, no updates, terribly rude to myself and my partner on numerous occasions- lied to us on the things that came up for the sellers. Decided to pull out because of all the lies and being messed around for months. The buyer wasn’t a serious buyer and a complete waste of our time and money on solicitor fees! We are now £1600 down . Would NOT buy through them. Such bad customer experience when it’s such a stressful time buying and selling a house. Very disappointed unfortunately. Thanks for trying though Georgie !
Hello Ellie, thank you for sharing your feedback. We have reviewed your comments and looked into this internally. We pride ourselves on our integrity and high level of customer experience and welcome you to return our email and call attempts to discuss this matter further.
5/5
GoogleSimply amazing! Simon from Osborn Heath has such a wonderful creative eye for detail he managed to showcase our house beautifully. The angles of the images and video along with the music really captured our property as we see it. Thank you so much for doing such a great job with marketing our house. We love it!
Thanks Natalia, it was a pleasure shooting your wonderful, unique home!
5/5
GoogleIf it was simply their attention to detail, administration and communication alone which set Osborne Heath (OH) head and shoulders above the rest, then that would be a good start, but it goes much further than that. Bear with me. Based, not only on our own personal experience, but that of our friends, too, it must first be noted that most of the estate agents in the Ascot area live up to the worst expectations we all have of the profession. Perhaps it’s because they have easy pickings, it’s a buoyant, hugely wealthy market, after all, even then, there is no excuse for the sort of practices that would get you fired on the spot in any other profession. Osborne Heath (OH) have been the exception, from the outset they were outstanding; regular contact and knowledge of the market is one thing, but as with any profession and all sectors, it’s the people that set an organisation apart. I can only imagine the OH culture comes from the top and is set by example, in which case, James Niknejad has done a fantastic job. The staff all speak normally, this is not as insignificant as it may sound. They don’t have that distinctive singsong voice other estate agents have; they could be talking about the benefits of a foot spa it lacks so much sincerity and, no, however hard they try to convince me, I’ve not met them before nor are they my long lost friend. Osborne Heath are a breath of fresh air. They have stuck with us through many long months of highs and lows, steadfastly loyal, always polite and unswervingly sincere. Sasha deserves a special mention here, his genuine warmth and empathy mean his regular Monday phone calls will be missed now we’ve sold our house. Kyle, from the beginning, was the powerhouse, overseeing operations with a firm hand and an invaluable insight on an unpredictable housing market. I’m not surprised they sell more houses in the area than any other estate agents, although one competitor persists in making claims to this title in their advertising, the statistics tell the truth. The valuation, photography, sales process and viewings were all handled by OH with expertise and by people you’d be happy to have round for dinner. Now we come to our experience during the crucial final months once an offer is accepted. We’d been here before with Chewton Rose only to be left shocked, as well as out of pocket, owing to their mishandling of the process, so we held our breath. We need never have worried. Within hours, Pam at OH introduced herself as our guide through the legal process and she has been an absolute star; calm and reassuring, always on hand with advice and information, not to mention an essential communicator between us and the buyer. How are these things ever done successfully without a Pam in your life? The selling/buying of a home is never a straightforward process, it can be nerve-wracking and stressful, we are just so glad we had Osborne Heath to help us through it. They are that rare thing, a group of hardworking professionals who genuinely want to do the best for their clients.
Wow Catherine, thank you for taking the time to leave such an in-depth review. We're proud to stand out from the competition and it's great to hear your experience with us was so positive!
5/5
GoogleEl was especially proactive and prompt with all our interactions and they really went above and beyond what I expected estate agents would do. If I decide to sell in the future I will certainly look to use Osborne Heath. Thanks!
Thank you for sharing your positive experience, we greatly appreciate your feedback and are thrilled to hear that El exceeded your expectations with her proactive and prompt approach to all your interactions. At Osborne Heath, we take pride in going above and beyond for our clients, and it's wonderful to know that El's dedication and exceptional service stood out to you.
5/5
GoogleA big shout out to Kyle, Georgie and Pam for helping us sell our house in Ascot. Brilliant end to end experience, despite it taking 10 months due to the upward chain but they were all superb throughout. You deserve huge credit guys for your professionalism, knowledge and expertise. Thank you so much for pushing this complicated sale through. Pam, you were a legend and i will miss our daily email exchanges! Superb! Totally recommended!!!
Hi Paul, thank you for the review! We're glad the team served you well.
5/5
GoogleSold our property after two weeks to a good buyer. The after sales support was very good, which was essential. Very happy with the team at Osborne Heath Sunninghill and will definitely recommend. Thank-you!
Hi Laurence, thank you for taking the time to leave this review. It was a pleasure to help sell your property.
5/5
GoogleSearched for a family home with Osborne Heath. Sophia P. assisted us. We appreciate her professionalism, care for details, great communication and always following up and ready to help! You did a really great job Sophia, thank you!
Thank you for sharing your wonderful experience working Osborne Heath while searching for your family home. We are thrilled to hear about Sophia's willingness to go above and beyond to assist you throughout the process. We greatly appreciate your recognition of Sophia's efforts and the positive impact she had on your home search.
5/5
GoogleOsborne Heath has been exceptional in their dealings with us. In particular Donna and Sam have been fantastic - customer service at its very best. If you are looking for friendly, supportive and efficient Estate Agents to look after your moving needs, Osborne Heath should be the first call you make.
Thank you Pete, we will pass your comments onto Donna and Sam and look forward to assisting again in the future
5/5
GoogleAfter a collapsed property purchase with another company, where the sales progression dept was very slow in responding, it was wonderful to work with Pam at Osbourne Heath. She is super efficient, nice with it and very calm and patient and straight on it when there was a hiccup. Also, Sophie, who showed me the property three times, was so lovely, met me at short notice, and nothing was too much trouble. I can highly recommend Osborne Heath - we got the purchase through in six weeks!
Thank you for taking the time to share your positive experience with us regarding your property purchase at Osborne Heath. We sincerely appreciate your feedback and recommendation.
5/5
GoogleWe sold our home in windsor through osbourne Heath .We found them all to be highly professional and very easy to deal with .A refreshing approach to estate Agency .Greg went above and beyond our expectations and we would give him 10 Stars but it only goes up to five .
Thank you for sharing your experience of selling your home in Windsor through Osborne Heath! We're thrilled to hear that you found our team to be highly professional and easy to deal with. It's wonderful to hear that Greg went above and beyond your expectations during the process. We greatly appreciate your kind words and the recognition of his exceptional service. We'll have a word with Google and see if they can accommodate your 10 stars!
5/5
GoogleI recently met Nakita at a property, in Windsor. I was extremely impressed with everything about her, from the first impression with her immaculate presentation, through to immediately finding out that she was charming, personable, engaging, friendly, and knowledgeable. We went onto making an offer, for the house, which was accepted, following some negotiations. The feedback was prompt and insightful, through the process.
Hi Robert, thank you for your review. We're glad you enjoyed your experience with us.
5/5
GoogleThey were the second estate agents we used. The difference between them and the first we tried was chalk and cheese. Osborne Heath kept us informed throughout, put a lot of energy into getting the right buyer, provided professional marketing materials and advice, and drove our sale to a successful conclusion. Really pleased we switched to them.
Hi Andrew, we're thrilled to hear that you had a positive and successful experience with our team after your poor experience with another agent.
5/5
GoogleWe had the pleasure of viewing the apartment with Olivia. She provided us with all the information we needed. The meeting went well and pleasantly. Now, we are starting our journey with buying our first home. Highly recommend Osborne Heath.
Thank you for taking the time to share your positive experience with us! We appreciate your recommendation of Osborne Heath.
5/5
GoogleI am in the process of both buying and selling property with Osborne Heath. All the team there have been fantastic to deal with. Extremely responsive and supportive thoroughout the process. Very professional in every way. I would highly recommend them as an agent.
Hi Linda, thank you for sharing your experience of working with Osborne Heath during both the buying and selling process. Professionalism is of utmost importance to us, and we're glad that you found the team to be professional in every way.
5/5
GoogleRikki McCullough & Osborne Heath right from the start of meeting her the look & attitude just hit me of professional & in good hands. Rikki has shown us a number of properties over our period of searching & each one was very suited to our main needs like hand picked by her for us as she knew what we did & didn’t want & tailored each & every viewing around our needs. Rikki has always been there for us through any questions, information finding & someone to rely on in this most important time in our lives of finding a home. EXCELLENT Estate agents
Hi Simon, we appreciate your kind words and the recognition of Osborne Heath as excellent estate agents. It's our goal to ensure that our clients have a positive and successful experience. Thank you again, and we wish you all the best in finding your perfect home!
5/5
GoogleMy wife and I had an excellent experience with Holly Knowles of Osborne Heath Windsor. She was very professional, communicative, knowledgeable and very nice to deal with during our property viewing. We've have met a few other estate agents but Holly is the best. I would say that she is very passionate in what she does and very much fit to the role. Highly recommended!
Hello Tony, thank you for your recommendation of Holly and Osborne Heath. We pride ourselves on having dedicated and passionate professionals and we're glad we exceeded your expectations.
5/5
TrustpilotBest estate agent so far 😊
My wife and I had an excellent experience with Holly Knowles of Osborne Heath Windsor. She was very professional, communicative, knowledgeable and very nice to deal with during our property viewing. We've have met few other estate agents but Holly is the best. I would say that she is very passionate in what she does and very much fit to the role. Highly recommended!
We're delighted to hear that you and your wife had a positive experience during your property viewing with Holly. It's fantastic to know that she displayed professionalism, effective communication, and extensive knowledge throughout the process.
5/5
TrustpilotMy experience dealing with Sophia…
My experience dealing with Sophia Picton was very pleasant. She’s responsive, has the personal touch and took time to call me to explain/understand my needs. She’s one of the best and sincere agents I’ve dealt with!
It's wonderful to know that Sophia was responsive and took the time to understand your needs, going above and beyond to provide personalised assistance. We appreciate your recognition of her and Osborne Heath.
5/5
TrustpilotExcellent service from Osbourne Heath
After a collapsed property purchase with another company, where the sales progression dept was very slow in responding, it was wonderful to work with Pam at Osbourne Heath. She is super efficient, nice with it and very calm and patient and straight on it when there was a hiccup. Also, Sophie, who showed me the property three times, was so lovely, met me at short notice, and nothing was too much trouble. I can highly recommend Osborne Heath - we got the purchase through in six weeks!
Thank you for sharing your positive experience with Pam and Sophia! We're thrilled to hear that they provided you with exceptional service and made the process of purchasing your property a smooth and enjoyable one.
5/5
TrustpilotI would recommend Natalie to anyone…
I would recommend Natalie to anyone looking for a property or hoping to let one. Natalie has helped me with both,and I was most impressed with her service. Always willing to go an extra mile for her clients, Natalie is a treasure 😁”
5/5
TrustpilotKnowledgeable, supportive and professional
Very thankful to the team at Osborne Heath for selling our flat in Weybridge. After several failed development deals and being on the market with a different estate agent we had been dreaming of moving for a very long time. Natalie and Lucy especially were exceptional through the whole process. We didn’t sell straight away but there was no drop off in effort. It felt like two knowledgeable, supportive and professional friends were helping us through. Thanks also to Joe and Pam for their parts towards the end. Cannot fault the Weybridge team and would highly recommend.
Thank you for taking the time to leave your review Steve, we hope you're loving your new home.
5/5
TrustpilotFantastic 5*****
Fantastic service from start to finish with Natalie and the team at weybridge. They went above and beyond to get us over the line and nothing was too much trouble. I had daily updates, being well informed throughout. I Highly recommend using Osborne Heath- 5* professional friendly service, don’t use anyone else !!
We're delighted to know that Natalie and the team went above and beyond and thank you for your recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ascot has the most, with 158 reviews rated 4.9 out of 5, followed by Windsor with 111.
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