Trusted Agent profile · Windsor

Osborne Heath Windsor reviews

4.9

★★★★★ Excellent

111 reviews across 2 platforms

16 St. Leonards Road, Windsor, SL4 3BU

Part of Osborne Heath, see every office.

Osborne Heath's office in Windsor, at 16 St. Leonards Road, is rated 4.9 out of 5 across 111 reviews on two platforms, including 86 Google reviews rated 4.9.

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4.9 / 5

86

Reviews on Google

This office

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25

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Windsor office, from every platform, shown as written. First names only.

5/5

Google

The team at Osborne Heath have just helped us sell a property and I can’t recommend them enough. Elle King was our main contact, and she was so helpful, professional and friendly. I was so impressed that the whole sales team visited the house at the start to meet me and discuss its features. The weekly update phone calls were much appreciated, even those weeks when there was nothing much to say. They were proactive and helpful from start to finish. Thank you Elle and team!

Karen · 10 September 2026

Agent replied · 10 October 2026

Thank you for the great review, Elle will be delighted, and congratulations on the sale. We're so happy that you liked our service and way or working

5/5

Google

Jess helped me in my search for a rental property, she was very professional, responsive and came back to me with suggestions of suitable properties. We viewed a few and she was knowledgeable and easy to talk to. In the end I got a property through another agent but Jess was such a standout experience that I thought it worth writing her this review!

Iain · 10 August 2026

Agent replied · 10 October 2026

Thank you for leaving such a nice review, especially as you ended up finding a property with another agent. Jess will be delighted, and hopefully she can help you again in the future

5/5

Google

I had a great experience with this estate agents during my lettings move. Jess, Sophie and Charlotte were all incredibly helpful throughout the entire process and made everything feel smooth and stress-free. Communication was clear and timely, any questions I had were answered quickly, and they were always approachable and professional. It really made a big difference having a team that was so supportive and on top of everything. I’d happily recommend them to anyone looking to rent, thanks again to Jess, Sophie and Charlotte for all their help!

Matthew · 17 February 2026

Agent replied · 17 April 2026

Thank you, and congratulations finding your new home!

5/5

Google

We sold our house using Osborne Heath estate agents in Windsor Berkshire. Elle was assigned to sell our house and help us through the process. Elle is a very kind and professional , not to mention her patience,understanding and support. Nothing is too much trouble. She has got us through all the hard and difficult times. Without her it wouldn't of been so easy. I would also like to mention that Elle is an inspiration and an asset to Osborne Heath. Osborne Heath can't afford to lose someone like her. Well done Elle and thanks from the bottom of our hearts. Kevin & Karen.

Kevin · 17 January 2026

Agent replied · 17 April 2026

Thank you so much for an amazing review. We're so proud of Elle, and she is delighted with your comments! We all hope move day goes smoothly next week

5/5

Google

We have just moved into our lovely new home sold to us by Osborne Heath. They have been amazing since I walked into their office 11 months ago. Elle Harcup called me pretty much every fortnight, some properties were definitely not right but it just felt like she was assimilating what we were really looking for. They came up trumps in September and have made our buying process as good as it could be. Jonathan and Mia were also professional and collaborative, but Elle has been a shining star. Such a warm and personable young woman , it felt like she was building a relationship with us and the seller. I would highly recommend this company to anyone buying or selling a property.

Pollyanna · 17 January 2026

Agent replied · 17 April 2026

Thank you so much, Elle is delighted with your review and we're all so happy you go the keys to your new home on Friday. We hope you starting the settle in and enjoy your first Christmas in the new house

5/5

Trustpilot

The meaning of Customer Service

We had been viewing houses from February 2025, saw our new house in September and moved in on December 19. I met several agents over the weeks, but Osborne Heath stood out way above the rest thanks to the efforts of Elle Harcup (and shout out to Mia back in the office). Highly knowledgeable and professional, she made house buying a pleasure, if that is possible, and took much of the stress out of the situation. Enthusiastic customer service is not usually the norm on this side of the Pond and in this case expectations were surpassed. Well done OH and EH!

Gareth · 23 December 2025

Agent replied · 23 February 2026

Thank you Gareth! Such a lovely review. We're very proud of Elle and Mia, and we hope you're all settled for your first Christmas in your lovely new homw

5/5

Google

I recently sold my property in Windsor with Osborne Heath. From the beginning with the valuation and all the way through the sale process the whole team were so helpful and such a pleasure to deal with. They are very responsive and super organised. Elle was always so calm and supportive, even when things were stressful. Thank you also to James, Mia, Ryan and Jonathan. I would highly recommend Osborne Heath.

Sarah · 17 February 2026

Agent replied · 17 April 2026

Thanks for taking the time to leave a review. We know Elle worked really hard with the chain to get the sale through. Thank you for sticking with it. Congratulations and hopefully you're settling into your new home!

5/5

Google

Recently purchased a property through Osborne Heath. Elle Harcup was the sales manager who showed us round and progressed the initial negotiations. We found her to be knowledgeable, friendly and skilful in balancing the needs of both us as purchasers and the vendors. Very focussed on keeping us up to date with progress; she came across as very hard working - it wasn't unusual to get an update from her well after normal office hours. We would be very happy to have Elle act for us in any future property sale.

Phil · 2 November 2025

Agent replied · 23 November 2025

Thank you, Elle really appreciates your review. We all hope you are looking forward to moving in a few weeks!

5/5

Google

Absolutely fantastic team over at Osbourne Heath, Sophie Yeates was an absolute star. The entire process of renting out my property was seamless with her updating me regularly and the quality of tenants she brought to me was most definitely much better than my experiences with other agents in the local area.

Beni · 10 June 2026

Agent replied · 10 October 2026

Thank you for your kind review, and thank you for trusting Osborne Heath with your property

5/5

Google

We recently viewed a property with Oscar from Osborne Heath Estate agent and ended up taking it, and we couldn’t be happier with the whole experience. From the very first contact, everything was handled in a professional, friendly and efficient way. The viewing itself was relaxed and informative, Oscar gave us all the details we needed without any pressure and made us feel comfortable asking questions. Communication afterwards was excellent, with quick replies and clear updates at every stage, which really made the process stress-free. What stood out most was how approachable and genuine the service felt ,nothing was too much trouble, and it was clear that Oscar really cared about making the process smooth for us. We’re very happy with our new home and extremely grateful for the support we received. I would highly recommend Oscar and Osborne Heath estate agent to anyone looking for a property, you’ll be in safe hands.

A · 10 October 2025

Agent replied · 10 October 2026

Thank you for such a great review, Oscar will be delighted, and congratulations on finding a great house for your next home

5/5

Google

Many tried, but Elle at Osborne Heath actually sold our house. Elle and colleagues were very thorough in understanding our property and our own needs in making an onward purchase. They were very patient in responding to our all our communications and Elle was great at getting in touch in a timely way to let us know how things were progressing and when new properties were coming up. Friendly and professional, would definitely recommend.

Mark · 10 October 2025

Agent replied · 22 September 2025

Thank you Mark, we will pass your kind comments onto Elle, and congratulations on your sale and purchase. We wish you many happy years in your new home

5/5

Google

Elle was incredibly professional, kind and communicative in my search for a home in Windsor. She understood my needs and was spot on in determining what was suitable, and, she was not afraid of having difficult conversations. I am grateful to have worked with her

Georgina · 10 June 2026

Agent replied · 10 October 2026

Thank you. We will pass your kind comments onto Elle. We know she really wanted to find you your next home

5/5

Google

We had the pleasure of working with Charlotte, and we can not recommend her enough! We had just moved from the US, and finding a good estate sales agent in the UK has been challenging. Charlotte was super responsive, kind and knowledgeable! She always had great thoughtful listings that met our picky criteria. She’s the one to work with in the Winsdor area!

Maureen · 17 December 2025

Agent replied · 17 April 2026

Thank you for a lovely review, and congratulations on finding your new home

5/5

Google

Elle was professional, supportive, well informed and a good communicator. Thanks Elle Keep up the good work 👍. …

Aghdas · 3 October 2026

Agent replied · 10 October 2026

Thank you, Aghdas! Elle, and everyone else in the team, are really please for you

5/5

Google

We’d like to thank the team at Osborne Heath for their diligence, calm professionalism and positivity throughout the sale of our home in Windsor. The sales team of Ella, J.B. and Dylan were always a pleasure to work with, and Jonathan, the sales progressor, stuck to the task of getting us across the line when lesser beings would have given up hope!

Steve · 10 October 2025

Agent replied · 10 October 2026

Thank you, Steve! We will pass your kind message onto the team, and congratulations on your sale

5/5

Google

Fab team at Osborne Windsor. Worked with James, Elle and Jonathan. Very professional, helpful and diligent throughout and the consistency is what matters without any issues when one person handsover to next as part of sales process. This is only agency in that area I have worked with and seems I got lucky to work with the best. Highly recommended.

Vipul · 10 October 2025

Agent replied · 17 April 2026

Thank you, Vipul. A very kind review, and we are glad we could sell your apartment so quickly

5/5

Google

Oscar has been helping us with our house search and he has been very good, informative, friendly, professional and always on time! Although we haven't been able to secure a property yet, we are confident that Oscar will find us just what we are looking for! Oscar is a credit to your organisation! Thanks Oscar :)

Tallia · 4 October 2025

Agent replied · 9 October 2025

Thank you Tallia. Oscar is working really hard to find you somewhere as soon as he can

5/5

Google

I have been dealing with Jess H from Osborne Heath (along with other agents) in my search for a rental property in the past few weeks. And I have to say that her chirpy, cheerful manner/voice is very refreshing. Whether it’s a voicemail or tele-conversation, her professionalism comes through but in a “natural” manner (not pushy) and she is very easy to speak with. Great experience with Jess H.

Jordan · 10 July 2026

Agent replied · 10 October 2026

Thank you for your kind words, which we will pass on to Jess

5/5

Trustpilot

We viewed multiple properties with…

We viewed multiple properties with Osbourne Heath, Toron was always the agent conducting the viewings, he was very professional, knowledgeable and understanding of our requirements. He also supported and managed the offer stage well by keeping us fully updated at all times. Our after sale process was managed by Pam, she was also very helpful and understanding and did a great job at keeping us updated. Overall we were very pleased with our experience with Osbourne Heath.

Steph · 17 January 2025

Agent replied · 26 July 2025

Thank you Steph, we hope you are settling into your new home nicely

5/5

Google

I ve recently sold a house through Osborne Heath. My agent Elle Harcup was professional and efficient from the start to the end of the sale process. I am happy to recommend.

Ekaterina · 3 April 2026

Agent replied · 17 April 2026

Thank you. We know Elle worked extremely hard to get the sale through. Congratulations!

5/5

Trustpilot

Step Aside Allsop - Elle Harcup is here

We spent over a year looking for our forever home and encountered Elle Harcup in our search and eventual purchase. Elle was always knowledgable, polite, professional for each property we saw. Her patience, good humour and kindness was stand out against the other agents we met. I couldn't recommend and endorse her enough. The new Kirtsie Allsop for sure.

Sally · 12 May 2025

Agent replied · 26 July 2025

Thank you for such a fantastic review, Elle is delighted! We hope you are enjoying your wonderful new home

5/5

Google

Wow..... What a wonderful bunch of people..... Buying and selling can be a traumatising experience and I had my fair share of melt downs. Greg was always there to defuse, calm me down and take the lead when I leant on him for support. All the staff at the Windsor office ie the lovely Lauren and of course JB were always so helpful and supportive especially when I was having one of my many Bimbo moments. Wonderful people especially at the time when the market wasn't doing so well. Absolutely reccomend

Sita · 8 June 2024

Agent replied · 15 June 2024

Thank you so much Sita, we will all miss you popping into the office!

5/5

Google

Without hesitation - top class organisation ! We decided to go to market in Spring 2023 and immediately realised how quiet things were. The post COVID bubble had well and truly burst and it was clear that things were quite different to the previous 20 odd years of our experience of the housing market. Osborne Heath turned out to be the kind of pro active agent you need in your corner in tough times. First class local market knowledge, high quality Marketing with slick photography and a fantastic pro active team of sales professionals always searching out opportunities to introduce a potential buyer. A genuine million thanks from us both to you, Greg and the team at Osborne Heath and the best of luck to you all - as long as you're in the town, we wouldn't think of using anyone else !

Daniel · 25 May 2024

Agent replied · 15 June 2024

Thank you Daniel, Greg and the team will be delighted with your review!

5/5

Google

We had a fantastic experience from start to finish with Osborne Heath. Greg and his team were enthusiastic, proactive and put 110% effort in to getting our property sold. Most importantly, they made sure to be in touch weekly to keep us updated along with feedback from all viewings. There was never a time we lost any faith in them and I will most definitely use them again in future if the time may come. Thank you!!

Emily · 8 June 2024

Agent replied · 15 June 2024

Thank you Emily, and congratulations on your sale!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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