Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
TrustpilotJob was finally done but took a lot of…
Job was finally done but took a lot of chasing. It would be great to see some positive changes going into 2025. It gives tenants a lot of stress.
Stanley · 13 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Stanley, Thanks for sharing your feedback. We're really sorry to hear about your experience with us. We prioritise our customers' experience, and our recently launched 2030 Strategy sets out this very goal. We know we have a lot to do, but we’re focused on making improvements to our services and the way we operate, and changes are already underway.That said, we'll take your feedback on board, and if there's anything else we can help you with, please don't hesitate to reach out.Thanks, Orbit
★★★★★ 1/5
TrustpilotYour useless at ur jobs
Your useless at ur jobs . Your workers don’t do their jobs they sit in there vans while meant to be doing their jobs at my house. They paint over mould after telling them specifically it won’t stop it from coming back they’ve left me without a radiator in my room for over a month and I’m becoming ill rang up multiple times for them to say they are doing it but not one person has came out to finish the half done job. So seen as you won’t do ur jobs ill be complaining to the mp and will be name dropping the workers who have came out and sat in the van instead of doing their jobs. Been waiting over 3 years for this work to be done and I’m still sat here with a not even half a job done. I’m not having it anymore so either do ur jobs or ur workers won’t have jobs anymore after I complain about them
Em · 11 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Em, We're really sorry to be hearing about the ongoing issues and your experience here. So that we can help and get the support you need as soon as possible, we've requested further information direct from Trustpilot. Please do send us your contact details and any further info as soon as you can, so we can help and support. Thanks, Orbit
★★★★★ 5/5
TrustpilotThey have always been a respectable…
They have always been a respectable company and have always been helpful trustworthy and professional in all the years I have been with orbit
Tracy · 11 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Tracy, Thank you for your kind words about Orbit, our team, and your experience over the years. It's really appreciated! Thanks, Orbit
★★★★★ 5/5
TrustpilotExcellent interaction with you and so…
Excellent interaction with you and so quick to sort out everything
John · 11 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi John, Thank you for your review and sharing about your experience here with our quick support and service. Thanks, Orbit
★★★★★ 5/5
TrustpilotElectric inspection and check
The chap turned up on time and carried out his work without problem,he was courteous and polite. Left no mess taking old stuff away with him.
Mr · 11 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Mr Cooper, We're glad to hear about your positive experience with your recent electric inspection. Thanks for sharing your experience with us. Thanks, Orbit
★★★★★ 5/5
TrustpilotFriendly staff
Experienced and friendly staff who made each step of the process of becoming a tenant simple.
Mrs · 11 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Catherine, Really nice to hear such kind words about our staff and your experience with our team. Thank you! Orbit
★★★★★ 1/5
TrustpilotBad communication I told you on the…
Bad communication I told you on the phone the door was hanging off its hinges and you made me wait 2 weeks abd then sent a man who was told to oatch it up now I'm having to wait again for a new doorOr the phone call about my kitchen light ? Just taken down as full of water from a flood and left with no light untill I get a call ?? After waiting 24hrs fir my lights and sockets to get looked at and 5 calls to you Rubbish service
Michelle · 7 December 2024 · Orbit Hailsham
Agent replied · 23 October 2024
Hi Michelle,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotExcellent service always helpful nicely…
Excellent service always helpful nicely spoken over all brilliant service to there tenents.
Anonymous · 7 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Thanks so much for taking the time out to leave a review and sharing such nice words! Thanks, Orbit
★★★★★ 4/5
TrustpilotHelpful very helpful
Martin · 7 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Martin, Thank you for your feedback! We're glad we've been helpful! Thanks, Orbit
★★★★★ 2/5
TrustpilotHelp with my move
I missed your call on Monday and someone called me from orbit about what benefits I'm entitled to and was told that someone would give me a call back but nobody has at yet I want to move in but have nothing to move in with thanks
Mr · 4 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Richard, We're sorry to hear you're still waiting on a call back from us. We've requested further information from you so we can look into this further for you. Can you email details to us at trustpilot@orbit.org.uk please? Thanks, Orbit
★★★★★ 4/5
TrustpilotGod customer service
Abdellatif · 4 December 2024 · Orbit Margate
Agent replied · 23 December 2024
Thanks for sharing your feedback and rating Abdellatif!
★★★★★ 5/5
TrustpilotCouldn't ask for a better experience
Everyone has been great..friendly and very helpful they are a credit to orbit...
Jason · 30 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Jason, Thanks for your review. We're really happy to hear about your positive experience with us. Thanks, Orbit
★★★★★ 5/5
TrustpilotMy experience was very good
Yasainy · 27 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Yasainy, Thanks for your feedback. We're really happy to hear about your positive experience with us. Thanks, Orbit
★★★★★ 5/5
TrustpilotFriendly & so helpful
Nicholas · 27 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Nicholas, Thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
★★★★★ 5/5
TrustpilotVery professional and helpful.
Linda · 27 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Linda, Thanks for your review. We're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotVery helpful and polite ..
Rating only, no written review.
Mr · 27 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Michael, Thanks for taking the time to leave some feedback. We're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotThe care and understanding they when…
The care and understanding they when they are dealing with my issues
Ginny · 27 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Ginny, Thanks for your feedback. We're pleased you were happy with the service you received. Thanks, Orbit
★★★★★ 5/5
TrustpilotVery polite and friendly nice person
Rating only, no written review.
Pattenden · 25 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Pattenden, Thanks for taking the time to leave some feedback. We're glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotVery nice engineer
Very nice engineer , thorough
Val · 23 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Val, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 4/5
TrustpilotVery helpfull at the time
Rating only, no written review.
Mr · 23 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Steven, thanks for your review. We're pleased you were happy with the service. Thanks, Orbit
★★★★★ 1/5
TrustpilotAfter 2 visits waited 6 months for…
After 2 visits waited 6 months for safety check,did not tell me they were rewireing shower on 3rd time,let my home with mud and wires all over the place not happy at all
Julie · 23 November 2024 · Orbit Hailsham
Agent replied · 11 June 2024
Hello Julie,I'm very sorry to hear this. So that we may investigate, please could I ask you to email us your full name, phone number, and home address?Please email us on: communications@orbit.org.ukThank you, Orbit
★★★★★ 5/5
TrustpilotHelpful
Helpful, friendly and professional
Sam · 23 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Sam, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotThe engineer replaced a socket which…
The engineer replaced a socket which had a faulty switch and spent 2 hours circuit testing et al.
Mr · 23 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Jan, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 5/5
TrustpilotLady was very understand and lovely…
Lady was very understand and lovely very helpful
Mrs · 20 November 2024 · Orbit Margate
Agent replied · 23 December 2024
Hi Lorraine, Thanks for your feedback. We're really glad to have helped. Thanks, Orbit
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