Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,092 reviews on two platforms, rated 3.4 out of 5 overall.
33
Reviews on Google
All 3 offices
1,059
Reviews on Trustpilot
Business-wide
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Trustpilotthe engineer was polite and offered…
the engineer was polite and offered helpful advice on what gas cooker type to go for in the coming month ie. requirements.
Hi, We're really pleased to hear that you had a great experience and thanks for taking the time to leave this review! Thanks, Emma
5/5
TrustpilotNew bathroom
I recently had a bathroom refurb and they went above and beyond .I’m so happy with the quality of materials used and the bathroom is so much better than the ancient one I had .
Hi Julie, Thanks for taking the time to share this - we're really pleased to hear you're happy with your new bathroom! Thanks, Emma
5/5
TrustpilotI just want to say recently I have been…
I just want to say recently I have been going through the worst time of my life but orbit have been absolutely amazing as usual and every single member of staff have been just incredible thank you so much to leanne Kane and many others
Hi Scarlett, We absolutely love to read and see these type of reviews! We'll be sure to pass on your thanks to our team here too! Thanks for taking the time to let us know, JD
2/5
TrustpilotCompany were shocking
Gas safety check company was appalling , did nothing but mess me about , 2 people I spoke with from orbit were helpful so given them a star each , contractor I would give 0 stars
Hi Lucy, Thanks for letting us know about this and we're really sorry about the experience and service you've had here. We've requested some more info from you so that we can look into this and understand what happened. Thanks, JD
5/5
TrustpilotBrilliant Divesh
Divest was polite, professional and answered my questions in a timely manner. Very happy with his response
Hi Dal, Thanks for sharing your positive feedback. We’re glad to hear you had a good experience and Divesh was able to help. Thanks, Emma
5/5
TrustpilotThis 5 was for the engineer who came to…
This 5 was for the engineer who came to do my gas check. However it would be a 1 for the company.
Hi Will, Thanks for sharing your feedback. We’re pleased to hear the engineer provided a positive experience. We're sorry to hear you weren’t as happy with the company side. If you’d like to discuss this further, please email us at trustpilot@orbit.org.uk with more information and your contact details, and we’ll be happy to look into it. Thanks, Emma
1/5
TrustpilotApalling service
I have been a tenant of Orbit Housing since 2017. I have had no central heating since 24th November 2025. I am 78 years old and in feeble health. I have had several visits from various so-called engineers, who so far have failed to fix the problem. also the lady [leanne] who was liaising with me has stopped phoning me, although she promised she would
Hi Bob, thanks for sharing your feedback. We’re really sorry to hear about this. Could you please reply to our Trustpilot request we've just sent privately, so our team can look into this. Thanks, Emma
1/5
TrustpilotWhy can't i hive no stars
I have been and still am a tenant of Orbit. They may become vindictive after this honest review.
Hi Norman, we’re really sorry to hear about the ongoing issues with your heating and the stress this has caused you and your family. This isn’t the experience we want for any resident. Please reply to our Trustpilot request so our team can look into what’s happened. Thanks, Emma
1/5
TrustpilotI complained about my neighbor's…
I complained about my neighbor's antisocial behavior, and Orbit did nothing about it. I demanded an update, but they ignored me. I raised concerns about my family's health and safety due to roof damage on the shed in his garden , and they said they cannot do about it.
Hi Ewelina, We're really sorry to hear this. Could you please respond to the Trustpilot request we've just sent privately, so our team can look into this. Thanks, Emma
5/5
TrustpilotJust finished a live chat with Joel
Just finished a live chat with Joel, very helpful and informative, thank you Joel for making this experience a good and pleasant one.
Hi Lesley, thanks for your positive review! We’re glad to hear Joel was helpful, and we’ll make sure your feedback gets passed on. Thanks, Emma
2/5
TrustpilotOrbit have no respect for tenants!
The lock on my front door broke. I rang orbit, it said wait time over 15 minutes. Requested call back. It didn't happen. I had to call a locksmith which cost me £155 and had to do back door, couldn't do front door!Called this morning. They said it wasn't urgent as I have another door. I pointed out that I am disabled and they agreed to do within 24 hours. I said I would claim the £155 back but they said they weren't liable! That is how little Orbit think of their tenants!
Hi Clare, we’re very sorry to hear about what you experienced. We’ve sent a request for your details via Trustpilot so our team can look into this. Thanks, Emma
5/5
TrustpilotKaine was excellent ,helpful and…
Kaine was excellent ,helpful and efficeint well done
1/5
TrustpilotIt's like dealing with idiots.
Hi, Thanks for taking the time to leave this review. We’re really sorry to hear about your experience, it’s clear this situation has been incredibly frustrating, and it’s not the level of service we aim to provide. So that the team can look into this, could you please respond to the Trustpilot request we’ve just sent privately? Thanks, Orbit
1/5
TrustpilotI been complaining about a mould repair…
I been complaining about a mould repair and link in the kitchen over 1year and nothing it's been done about it. I don't know what else to do i have two children in the house.
1/5
TrustpilotBeen with Welsh water 10 years
Been with Welsh water 10 years. That's 10 years of paying them what I owe.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
TrustpilotTime slots are irrelevant + engineers fear a ring doorbell
Test was carried out effectively and efficiently however this was the 3rd time it had been booked, the first 2 occasions a man turned up at the wrong time and had a phobia of using the ring doorbell. It was only once I had contacted the office I was told they had already been but I did not answer,upon checking the camera I see he arrived at wrong appointment time and knocked on the door. 3rd time luckil... correspondance with appointment booker confirmed a PM slot twice only to then have the engineer arrive at 8am!! He then told me he had driven nearly 2 hours for my appointment and was told it was AM, making me feel bad then told me I would have to be home the whole morning for it to be completed, meaning I then had to cancel my child's swimming lesson and my own dentist appointment leaving me out of pocket due to the admin's incompetency.
1/5
TrustpilotOrbit brought two engineers into my…
Orbit brought two engineers into my property today to replace radiators, one of these engineers left a stair gate open at the top of the stairs before leaving knowing full well my two year old was asleep upstairs in her toddler bed and could have woken up and fallen down the stairs. When I contacted Orbit about this the lack of concern and empathy was shocking - I was told a complaint would be raised and someone would get back to me but never did. This is typical Orbit taking no responsibility for what could have potentially been fatal if I hadn’t of checked on my daughter. You won’t get away with this. I’ve had to deal with your racist surveyor which you did nothing about and now this.
Hi Angela, We're really sorry to hear about your experience with us.So that the team can get in touch with you, could you please respond with your details to the Trustpilot request we've just sent privately.Thanks, Orbit
5/5
TrustpilotElectrical safety check turned up at…
Electrical safety check turned up at the correc t time were pleasant and carried out there work efficiently
Hi Kathleen, Thanks for your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
4/5
TrustpilotHappy with my new flat....but no heating
Happy with my new flat. No carpets but that is industry standard. Because of my health Orbit organised a grant to pay for carpeting, that is a godsend. Only issue was economy 7 heating with no economy 7 supply. When the flat had its inspection done I feel this could have been addressed before I moved in. When the flat was signed over to me the heating wasn't even mentioned. However, everything else is great and I look forward to many happy years as an Orbit tenant
Hi Robert, Thank you so much for sharing your feedback. We’re delighted to hear you’re happy with your flat and that the carpeting grant has made a positive difference for you.We’re sorry to hear about the issue with the heating and appreciate you bringing it to our attention. If there’s anything we can do to assist you with the heating or any other matter, could you please use our website form to contact us or email us with further details at trustpilot@orbit.org.uk We’re committed to making sure your experience as an Orbit tenant continues to be a happy one.Thanks, Orbit
5/5
TrustpilotElectrics
Polite, courteous, arrived on time, job done 👍
Hi, Thanks for taking the time to leave some feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
3/5
TrustpilotJob was finally done but took a lot of…
Job was finally done but took a lot of chasing. It would be great to see some positive changes going into 2025. It gives tenants a lot of stress.
Hi Stanley, Thanks for sharing your feedback. We're really sorry to hear about your experience with us. We prioritise our customers' experience, and our recently launched 2030 Strategy sets out this very goal. We know we have a lot to do, but we’re focused on making improvements to our services and the way we operate, and changes are already underway.That said, we'll take your feedback on board, and if there's anything else we can help you with, please don't hesitate to reach out.Thanks, Orbit
1/5
TrustpilotYour useless at ur jobs
Your useless at ur jobs . Your workers don’t do their jobs they sit in there vans while meant to be doing their jobs at my house. They paint over mould after telling them specifically it won’t stop it from coming back they’ve left me without a radiator in my room for over a month and I’m becoming ill rang up multiple times for them to say they are doing it but not one person has came out to finish the half done job. So seen as you won’t do ur jobs ill be complaining to the mp and will be name dropping the workers who have came out and sat in the van instead of doing their jobs. Been waiting over 3 years for this work to be done and I’m still sat here with a not even half a job done. I’m not having it anymore so either do ur jobs or ur workers won’t have jobs anymore after I complain about them
Hi Em, We're really sorry to be hearing about the ongoing issues and your experience here. So that we can help and get the support you need as soon as possible, we've requested further information direct from Trustpilot. Please do send us your contact details and any further info as soon as you can, so we can help and support. Thanks, Orbit
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hailsham has the most, with 1,035 reviews rated 3.3 out of 5, followed by Margate with 980.
