Orbit reviews in Hailsham, Margate and Soham

★★★★★ 5/5

Trustpilot

live chat

I spoke with Niroch though live chat, they were very polite and helpful and found the best way for my request to be completed in the fastest manor.

Cg · 12 October 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Great service from Niroch (Orbit Customer service)

Niroch from Orbit Customer service was efficient and friendly when I contacted Orbit via their online live chat. They answered and resolved my query quickly, and they were easy to understand and chat with. Thank you

Candice · 5 October 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

The operative arrived on time and was…

The operative arrived on time and was very polite. He did an excellent job and was thorough.

David · 1 October 2026 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly, helpful and knowledgeable staff.

Rob · 29 September 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Did an online chat.

Did an online chat. Gentleman was very understanding and resolved my query efficiently.

Glenn · 29 September 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

She was very helpful and sort my…

She was very helpful and sort my problems very fast The best customer service ever Thank you so much

Adam · 28 September 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

I was unable to Raise a repair as the…

I was unable to Raise a repair as the system was 'busy' or got an 'error' message. So I tried the Chat option. This was immediate, easy to use and promptly resolved my issue, So the backup was very efficient

Neil · 28 September 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

ORBIT CORRUPTION AND FAILURE TO ACT

Illegal residents still living in the block for over 3 years who sell drugs. They've been raided twice now. And been tipped off twice now also. Probably by Orbit housing officers. Another flat using and selling. Another flat using, noise and threatening behaviour. Another flat has a convicted felon who assaulted a woman. Another flat has drug users and someone who is pending hate crime investigation. Also blackmail. Orbit won't do anything. It's been over a year. I've written to the local MP. Neighbourhood watch. Local WhatsApp group of all the information and individuals mentioned. Orbit don't care about the welfare of human beings. Staff are ill trained. No empathy. No solution ever provided. No service. Lying is constant. Misinformation. Above all...corruption. From the top to the housing officers in the Hailsham area. Time is ticking. There will be no excuses soon. (Also... don't believe the response that they give here by Jay. Or Emma.. or anyone else. Its just lies. No one is looking into it at all. No one is liaising with the legal residents at all. I've not heard from anyone for months and months... so its just public appearance and that's all. )

Mr · 24 September 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

All went well with my gas safety check

All went well with my gas safety check. The contractor was very polite, clean and tidy. No problems at all.

Lou · 23 September 2026 · Orbit Margate

★★★★★ 4/5

Trustpilot

Everything went well.

Linda · 22 September 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Non existent communication

I am not actually an Orbit Homes, tenant. I am however a private resident who lives next door to a very newly built, estate of new houses that is 'managed' by Orbit Homes. The building work started behind my garden in January 2025. A plan for 77 houses. (Orbit Homes had bought the land and the plans for housing from the local council back in 2016). Residents of my road, including myself (who's houses also have the new builds at the back of their gardens) have been in close contact with the contractors, building these houses and they have been good at communicating what the plans are and updates of potential noise coming from the site and they also advised us that the small piece of land between the old and new houses (about 20 ft) is the responsibility of Orbit Homes. However, us residents have been trying to meet with a representative from Orbit Homes since July 2025, so they can answer questions and and discuss plans on foliage/trees/fencing that will divided the back of our gardens and the new builds. (I cannot specify how close these new builds are to the backs of our houses. I have a 45ft garden, and a new build is literally 15/20ft behind my back fence. All the plans and build is above board and legal...apparently. If I could add a photo to this, I would). We've heard nothing from Orbit Homes. They've been invited to resident meetings...and not shown up, I even tried to call them a few months ago, only to be told by the lady I spoke to...she wouldn't have a clue what department she could direct me too, so she sent and email on my behalf to someone...and again I heard nothing. We received one email back in July from a rep from Orbit Homes who said he would be in contact...but still hasn't. Their communication is disgusting and they have no regard to private residents. Our homes are open to the new houses and our privacy has been completely lost by windows over looking our gardens and houses a stones throw away. By the way these new builds are on raise land. All we want is a decent divide. Judging by other complaints they are not good at maintaining their properties or dealing with difficult tenants, so it doesn't sound promising in the future and I can't afford to move. Only given 1 star because I had to

Yoli · 20 September 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

4 good fitters worked well as a team to…

4 good fitters worked well as a team to complete job in a day 8 windows out in in a Day all junk removed and tidying thank you lads from Eric Val at 42 thanks Orbit team👍

Eric · 15 September 2026 · Orbit Margate

★★★★★ 2/5

Trustpilot

Disappointing recruitment process

I applied for a job opening at Orbit. As part of the interview process, I was given an admin task which took a few hours to complete. I took time off work for the interview and was advised I would receive a phone call the next week with an update. However, that never came. They expect people to sacrifice valuable time preparing for and attending the interview but can’t even be bothered to follow up afterwards. They promised a phone call, but even just a generic email to say I didn’t get the job would have been fine. Reading other reviews of Orbit makes me feel I dodged a bullet anyway.

Daniel · 6 September 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Fur coat no draws.

This company needs to be put into insolvency,wiped off the planet,then rebranded with people who know how to treat others and not make the rules up as they go along,the ever moving goal posts and red tape are horrendous,it took fourteen month to repair a leak in my hall way,and one week to be told not to use communial water for personal use,these places are a breeding ground for bullying ,intimidation,and tittle tattle,indipendant living my eye,dictatorship,controlling,inprisonment at its best,the service charges are astronomical,and are almost non existant like having a main front door broken and open to anyone with anything in mind,and they have the gaule to move us from vulnarable to independant living,its a joke. As the say fur coat no draws.

Anya · 29 August 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

One star is generous

One star is generous I've been an Orbit tenant for nearly 20 years. This isn't about 1 bad repair. It's a documented history of sewage, missed works, unresolved testing, prolonged decanting, contradictory decisions & repeated complaint handling failures The earliest sewage related Orbit record I hold is dated 12 August 2009, recording a leaking toilet soil pipe exposed at a joint. On 1 October 2009, Orbit records refer to sewage waste coming back up into ground floor sinks affecting numbers 23, 27 On 16 June 2025, sewage was again reported overflowing into my home & backing up from the toilet into the sink. On 24 July 2025, Orbit contractor MPS produced Work Ticket 5029039 recording sewage affected laminate, suspected sewage beneath the flooring and work involving about 6m² of sub-floor and 25m² of laminate. Testing was expected, but the later complaint record states that no swab/biohazard testing equipment attended Proper testing in July 2025 could potentially have answered the contamination question then. It did not happen Orbit settled my disrepair claim in December 2025. The settlement required identified works to be completed within 120 days, by 3 April 2026. Orbit’s later chronology records flooring completion on 14 April, after that deadline, with further references to recalls, delay and outstanding disrepair related works afterwards. Those works are still not complete today On 28 June 2026 my family was decanted. As I write this on 28 August, we are still in temporary accommodation. I repeatedly asked for proper environmental & microbiological testing of flooring, sub-floor material, substrate & other potentially affected areas, with laboratory analysis, chain of custody and objective clearance evidence. By 28 July Orbit confirmed microbiological sampling would be undertaken after discussions with Medway. On 29 July Medway Environmental Protection recorded that possible remaining biohazards had not previously been tested and that testing was required to establish whether contamination remained I later discovered, through a Subject Access Request, that testing on 2 July detected coliforms at the ground-floor kitchen outlet; Orbit received the results on 8 July, raised remedial works on 9 July, and cleaning, disinfection, flushing and resampling were required. On 14 August Orbit confirmed those remedial works had still not been completed. The resident communication I received on 8 July did not tell me coliforms had been detected The decant has brought repeated accommodation changes, payment/AssureSign issues, uncertainty and decisions made without proper consultation. Orbit knows I have a documented mental-health disability following a road traffic accident. On 14 August an Orbit senior manager wrote that my family would not have access to our home while works were carried out and that the locks would be changed. Yet on 8 July Orbit’s Interim Repairs Operations Lead had proposed attending throughout works and meeting me on site “for transparency”. Orbit has been asked to explain what materially changed By 25 August I had supplied the Housing Ombudsman with an evidence pack containing 19 separate Orbit Stage 2/final complaint responses issued during 2026 alone. Orbit itself upheld or partially upheld a number of them I have also had serious Subject Access Request and information-governance problems, including apparent failures to register or properly complete requests. Those matters have now reached the ICO Some individual employees truly have tried to help. The wider system is the problem: fragmented ownership, contradictory communication, missed deadlines, repeated extensions, poor record reconciliation and an apparent inability to bring a longstanding case to a safe conclusion If Orbit disputes this review, I invite Trustpilot to contact me directly. I have an evidence bundle ready to verify what I have written Seventeen years of records are more persuasive than a generic corporate reply

Heru · 28 August 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

great customer service from Niroch.

Michele · 27 August 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Quick. Responsive. Clear and Polite.

Contacted Orbit via the Live Chat service. Casey picked up really quickly understanding my issue regarding a mutual exchange and promptly took action to arrange due the team to contact me directly. The ONLY thing with this service, and maybe it was my iPhone, is the SEND box hovered over the line of text so it was difficult to see all the words that were being typed so I needed to go back in and apologise for the incorrect wording and gobbledegook logic!

Consumer · 26 August 2026 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

A CLEAR BREACH OF TENANCY IGNORED

After informing Orbit of a suspected breach of tenancy by way of a neighbour not using her property as her primary address since November 2024 and living with her mother, Orbit don't have any issues with it. Orbit said they could find no wrong doing in their investigation, but i believe that to be a load of bull because how can an investigation take place by an Orbit bot when no one has left the office. I thought an investigation was conducted by home visits and surveillance, but that's clearly not the case. Orbit would say there is no wrong doing because they have been caught out, by receiving over £13,000 in rent paid for by the government in this breach of tenancy. As long as Orbit receive the rent they don't care what you do with the property, which sends a clear message to others. As she is clearly breaching her tenancy she should be made to leave, and give the property to someone that wants a home. The date of experience doesn't go back far enough. 11/2024

James · 22 August 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

David , the surveyor has been a godsend.

After having my appointment delayed and changed multiple times on the portal, I was feeling very anxious about the cracks appearing across the three stories of my home. However, when the surveyor, David, arrived on Wednesday, he was an absolute godsend.He was incredibly professional, thorough, and took the time to explain exactly how the clay soil and hot weather might be causing the issues. He listened carefully, noticed details like our creaking landing floors, and immediately escalated my case to get things moving without any delays.On top of being a brilliant surveyor, he is incredibly kind ,understanding ,down-to-earth, and even went completely out of his way to help me handle an unexpected household emergency😸during the visit. He deserves major recognition from senior management. Thank you, David!

Lucy · 20 August 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous, can’t ever get in touch with the estate manager, not once in years. Absolutely unacceptable and useless

Wilson · 19 August 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Helped with the information needed

I was very grateful for the help I received.

Helen · 7 August 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Most helpful in reassuring me

Most helpful in reassuring me that my issues can be dealt with swiftly and that all will be ok

Nigel · 6 August 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Bad customer service.

What can I say. I have lived in one of there properties for just under five years. Since the start there whole repair team are completely useless to say the least. There contractors useless and unreliable! Will say workman good. Although messy. Orbits housing manager when I moved in was brilliant. Then she left. Unfortunately I had neighbour issues. Which I kept reporting . He did not like it. And warned me could be consequences. Suddenly he left and got new housing manager. Who decided my complaints were basically untrue! And sent letter saying I had been put on call plan. As Orbit thought I called to much. Rubbish! Yesterday I rang customer service to be told I was on call plan and my call was being terminated! So emailed housing manager. And she said I am only allowed to ring about my tenancy. What a joke. Especially as I had faced a hate crime! Orbit said i could not prove it. So shut it basically! So if I need to report repairs or rent problems or any other of there departments I have to email or write to them. Shocking!!!! Put in formal complaint through my account portal. And guess what. It logged me out and did not accept it? This has happened a few times. If I could move i would I am telling you now. Just to point out. A housing manager is paid to keep the estate up to a good condition. Not dictate to a resident who they contact at orbit. They are a estate manager.Yes they have the right to restrict my calls to them. But that's it. Also don't give out a mobile number if you don't want residents ringing you!!

Eragon · 1 August 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Bathroom sink repair

Easy navigation Pleasant friendly chatter Easy to arrange a repair

Jenny · 29 July 2026 · Orbit Margate