Orbit reviews in Hailsham, Margate and Soham

★★★★★ 1/5

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Bad customer service.

What can I say. I have lived in one of there properties for just under five years. Since the start there whole repair team are completely useless to say the least. There contractors useless and unreliable! Will say workman good. Although messy. Orbits housing manager when I moved in was brilliant. Then she left. Unfortunately I had neighbour issues. Which I kept reporting . He did not like it. And warned me could be consequences. Suddenly he left and got new housing manager. Who decided my complaints were basically untrue! And sent letter saying I had been put on call plan. As Orbit thought I called to much. Rubbish! Yesterday I rang customer service to be told I was on call plan and my call was being terminated! So emailed housing manager. And she said I am only allowed to ring about my tenancy. What a joke. Especially as I had faced a hate crime! Orbit said i could not prove it. So shut it basically! So if I need to report repairs or rent problems or any other of there departments I have to email or write to them. Shocking!!!! Put in formal complaint through my account portal. And guess what. It logged me out and did not accept it? This has happened a few times. If I could move i would I am telling you now. Just to point out. A housing manager is paid to keep the estate up to a good condition. Not dictate to a resident who they contact at orbit. They are a estate manager.Yes they have the right to restrict my calls to them. But that's it. Also don't give out a mobile number if you don't want residents ringing you!!

Eragon · 1 August 2026 · Orbit Margate

★★★★★ 5/5

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Bathroom sink repair

Easy navigation Pleasant friendly chatter Easy to arrange a repair

Jenny · 29 July 2026 · Orbit Margate

★★★★★ 5/5

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Lovely gentleman

Lovely gentleman, informed of everything he was doing, very polite, neat and tidy, respected my property

Ms · 22 July 2026 · Orbit Margate

★★★★★ 1/5

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I am writing to express my severe…

I am writing to express my severe disappointment with the condition of the property I am renting from Orbit. As a housing association, I expected a certain standard, especially regarding essential facilities like kitchens and bathrooms. However, my experience has been far from satisfactory. The bathroom is plagued with damp, has rusty taps, an outdated toilet, and a broken storage cupboard. Similarly, the kitchen smells of damp, lacks proper ventilation, and has noticeable gaps in the walls. These issues significantly impact the habitability and comfort of my home. A recent surveyor visit did not recommend a new bathroom, which is baffling given the extent of the problems. It seems that Orbit is not investing adequately in the maintenance and upgrade of its properties, despite its responsibilities as a housing association.

Reb · 13 July 2026 · Orbit Hailsham

★★★★★ 5/5

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MPS contractors Thanks for your service!

MPS contractors did my plastering superb works! Will and Steven. Also garden wall works. Amazing job, Steve and Dean very respectable and great service!

Charlie · 10 July 2026 · Orbit Margate

★★★★★ 5/5

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Helpful

I had a good experience,very helpful,tried to get a better solution for my problem.

Patricia · 9 July 2026 · Orbit Margate

★★★★★ 5/5

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Very understanding and sympathetic with…

Very understanding and sympathetic with my husband passing away

Louise · 3 July 2026 · Orbit Hailsham

★★★★★ 1/5

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What went right ?

What went right ? Written details totally ignored, as well as other issues. Threat to send my "case" to the legal department. To those who say "no smoke without fire" .. I can assure you, plenty of smoke and fire. Sadly, unbelievable. Would I recommend .. NO !

Georgina · 30 June 2026 · Orbit Margate

★★★★★ 5/5

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I spoke to woman called dorrinda and…

I spoke to woman called dorrinda and she was very helpful and explained everything well.

George · 24 June 2026 · Orbit Margate

★★★★★ 5/5

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Very helpful

Lesley · 22 June 2026 · Orbit Margate

★★★★★ 5/5

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Helpful chat with human

David · 18 June 2026 · Orbit Margate

★★★★★ 3/5

Trustpilot

They never listen to their residents and are good at creative accounting.

I have been an Orbit resident for less than a year and live in Rosalind Court, Stratford upon Avon, which is Orbit's 2nd largest scheme in Warwickshire with 102 flats. The scheme management team are cordial and in fairness to them, do get back to me reasonably quickly if I raise an issue. However, if you raise anything controversial at resident meetings, they constantly deflect and you can never get a straight answer. Orbit NEVER listen to residents and your concerns often feel ignored, not by the scheme managers, but from the Regional manager upwards. Their Service charges can only be described as creative accounting and the services provided for the charge are like a degree students CV, curated to within an inch of fantasy and fabrication and padded out more than a 12 year old girls bra at a disco! Rosalind Court has only been open about 7 years, yet the repair contract team are on-site virtually every day. some residents who have lived here for years still have outstanding faults that are yet to be rectified. Door handles that do not work is a common fault. Our flats do not have accessible utility meters to check usage readings. The fire sensors go off if you so much as fart in their direction and Orbit refuse to swap out the sensors in the Kitchen areas for heat sensors which Fire services in all Counties recommend to stop false alarms. While Rosalind Court is a nice place to live (it's like living in a Premier Inn Hotel without the purple colour scheme), it is not without its issues. In the words of many of my school teachers "Could do better - much better".

Lee · 17 June 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

If your right say you have been…

If your right say you have been abusive . Britain’s worst housing . You put a complaint in. And they tell you that they will contact you by email because when you tell them what is wrong you’ve been abusive. They should’ go on Britain’s got talent. As “The jokers

Tony · 17 June 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

DO NOT IGNORE THIS NoTICE

Appalling Came home from holiday at 1.30am in the morning to find a warning sticker on my door handle threatening legal action as I had not ‘ allowed them access” Had no idea why or who they were. Rang the number on the sticker the next morning after a sleepless night worrying , and the woman at the end was defensive and very dismissive . Asked to speak to a manager who did eventually apologise but I felt couldn’t really care less. I really hope no one else has this aggressive, stressful situation occur to them

ALISON · 16 June 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

I am having issues with Orbit's Shared…

I am having issues with Orbit's Shared Ownership that I cannot go into at the moment. I took my complaint to the CEO Phil Andrew who was on holiday in Iceland, when I rang him on what turned out to be his private mobile number number, not his work number, which I obtained from a site called Wiza. Just do a search- you get one free credit, so it won't cost you a penny. He may have have changed his number now. I only went for his email address . This man has a short video on Google, if you look up his name. He used to be in charge of the Debt Management organisation Step Change, until he joined Orbit as their CEO in 2023. He promised to look into my case on his return today - Monday - 15.06.2026. However, I assume he instructed his personal assistant to deal with it as soon as he received my email last Thursday p.m. A lettings Manager, was obviously told - Adrian - to deal with it, who had all the empathy for my situation of a gestapo officer. He then suggested, when I contacted him today ( Adrian) , when he could not offer me any solutions to my plight , after speaking with the Lettings Legal Team late last Friday afternoon , that I contact my bank with a brief description of what they might be able to do... Watch this space. ... I am not holding my breath, as Orbit Shared Ownership should have been told to sort this out. It looks like the CEO has also been nobbled by their extremely poor work culture in dealing with tenants/ Shared Ownership tenants really pressing/ life changing issues. By the way, the Housing Ombudsman advised: 1. Make a full formal complaint to Orbit - name it as a formal complaint, as against a Service complaint which all the managers know at Orbit does not need to be taken seriously and they don't reply/ contact you - people go round and round in circles forever with a service complaint getting nowhere. The person who it is sent to, has up to 10 working days to get back to you. Orbit's online complaints site says it can take up to 28 days to get back to you. Tell them they have, in the formal letter, they have up to 10 working days to get back to you,( make a note of the date you sent it and date your letter too) . If they do not reply in time, or they reply and you don't agree with them , go to Stage 2 and contact the Housing Ombudsman , who will advise you of the next steps. Keep a copy of the letter etc that you sent to Orbit. Don't rely on phone calls , everything in writing only, from both sides. You might want to contact the Ministry of Housing , Communities and Local Government, after, or as well as the Housing Ombudsman. I hope this helps.

Susan · 15 June 2026 · Orbit Margate

★★★★★ 3/5

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g comments…

Didnt like the man making comments about my flat.

Miss · 15 June 2026 · Orbit Margate

★★★★★ 5/5

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Booked a repair on chat which I thought…

Booked a repair on chat which I thought would be a challenge as I’m not very technical. I spoke to Julia at Orbit Housing and she made the experience easy. Dealt with my situation effortlessly and with fantastic customer service. Orbit for me are the best out there!!

Brad · 15 June 2026 · Orbit Margate

★★★★★ 5/5

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We recently purchased our new home…

We recently purchased our new home through this estate agent and couldn’t be happier with the service we received. From start to finish, everything was handled professionally, efficiently, and with excellent communication throughout. The whole process went very smoothly, and any questions we had were answered promptly. The team was friendly, helpful, and made what can often be a stressful experience feel straightforward and hassle-free. We would highly recommend them to anyone looking to buy or sell a property. Thank you for all your help!

Ben · 14 June 2026 · Orbit Soham

★★★★★ 5/5

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ORBIT: TAKING CARE OF BUSINESS

Any issues I have are dealt with quickly. Housing Association gave me a beautiful, NEW ground floor flat just when my daughter and I were about to be left HOMELESS due my landlords greed of bumping the rent up £400 from £950 to £1350 month. He NEVER had my gas space heater inspected the 4 1/2 years I resided there.

Stephanie · 11 June 2026 · Orbit Margate

★★★★★ 5/5

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Niroch was fantastic from start to…

Niroch was fantastic from start to finish; couldn’t do more to help me and was supportive and understanding throughout.

Lucy · 8 June 2026 · Orbit Margate

★★★★★ 1/5

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REMEMBER GRENFELL.

GP · 6 June 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Excellent Experience

Recently had our windows renewed and the experience was excellent. The guys who did it were superb and very friendly.

Peter · 2 June 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Understood my concerns

They were very polite, clearly understood my concerns, and promptly addressed my needs, providing comprehensive and useful information.

Yingkit · 29 May 2026 · Orbit Margate

★★★★★ 2/5

Trustpilot

Poor service

I had my boiler serviced yesterday and for some reason two workmen came to do the job. They got all my stuff out and didn’t put anything back after and I had to follow behind them cleaning up. Also the one guy was rude he didn’t say hello, goodbye or anything and when you enter someone else’s house you should at least acknowledge them because it’s being polite at the end of the day.

Ben · 28 May 2026 · Orbit Margate