Orbit reviews in Hailsham, Margate and Soham

★★★★★ 5/5

Trustpilot

I had to cancel an appointment at very…

I had to cancel an appointment at very short notice due to a car accident, Niroch was extremely helpful and also showed concern on my well being. Made a stressful situation a lot easier ⭐️⭐️⭐️⭐️⭐️

Mandi · 11 April 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Orbit homes AWFUL

Orbit homes don't get back to you.

NI · 9 April 2026 · Orbit Margate

★★★★★ 2/5

Trustpilot

Staff you deal with over the phone only…

Staff you deal with over the phone only do what they have been told to do by the powers that be above them so can't complain about them. However orbit themselves have been absolutely shocking..20th of November 2025 we had strong winds in our area and it snapped a hinge on our bedroom window.. the guy come out to fix it only to drop the whole window out onto the floor below so had to board up the window till it gets replaced.. its now the 8th of April 2026 still a boarded up window and when you look into the hub to get updates they keep changing the 1st reported dates.. now ive found out why they are doing this and thats so it looks like they are acting in the 60 day window to get repairs done and upon research found out thats against the law to change reporting dates.. we have gone soon to be 6 months with a boarded up window having to use more heating to keep the house warm during the colder nights, the wood in the window is starting to get mould patches,now the warmer weather is coming can't open a window to let fresh air in and cool the room down.. its like we are living in a squat.. compleat abuse of power from them its an absolute joke how they are happy to let this go on

David · 8 April 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

While the rent is high...

While the rent IS high, their custoimer service has been great so far. Booking in any repairs and answering queries promptly.

P · 2 April 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Discussing people who are only…

Discussing people who are only interested in how much money 💰 they can take from anyone

Barry · 1 April 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Thanks Dawn Aaron's

Hi just wanted to write a review about Dawn Aaron's site manager for orbit she is a very lovely lady who has been helping me as iv got alot going on.she has been going out her way to help me with all my problems I just wanted to say a big thank you for all ur help and to let orbit no what a lovely worker they got working for them thank you so much Dawn aarons

Mark · 25 March 2026 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

They take more time some are in and…

They take more time some are in and out in 10

John · 20 March 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Fobbed off with inaction & delay tactics

Had reason to complain about the behaviour of one of their operatives several weeks ago & I have been fobbed off with constant delay tactics, promises of action followed by…..you guessed it, NO ACTION & it’s now been one month. Today I finally got tired & emailed again, copying in the CEO, Mr Phil Andrew’s. Let’s see if anything shifts.

Sarah · 18 March 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

The person I spoke to was lovely and…

The person I spoke to was lovely and went out of their way to assist me with my queries.

Mandy · 13 March 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

Did what they came to do and did it…

Did what they came to do and did it professionally, was polite and respectful .

Angela · 12 March 2026 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Brilliant call to Orbit

I had to call to report an emergency repair today. I'm profoundly deaf. The call was answered within a minute, no long waiting time to get through. I asked Cherene to be patient with me due to my hearing difficulties and she was wonderful, speaking slowly and clearly for me. She raised the repair and made it clear what the response time would be and other details. Thank you Cherene, you made a highly anxious call for me (I never use the phone generally), really easy.

Sharron · 5 March 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

The online customer services was

The online customer services was really helpful and efficient. Process for completing the report was very complete. Mojo was very patient and polite.

EILEEN · 3 March 2026 · Orbit Margate

★★★★★ 5/5

Trustpilot

My gas safety check…

My gas safety check was due between 8-12, the man arrived at 10:30 which was perfect for me. He was polite, respectful and got straight on with what he had to do. All went welll and he left. I wish all tradesmen were like him, I felt he was totally trustworthy

Louise · 27 February 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Shared ownership buyer

Bought a shared ownership property from Orbit around 3 years ago now and they are absolutely pathetically bad. Do not pay back the service charge surplus as stated they will (taking the matter further currently) cannot get hold of the right people to talk to whilst offering absolutely near on 0 service to even actually warrant charging anything. Price increases every year just absolutely horrendous customer service. My advice is steer well clear

James · 25 February 2026 · Orbit Margate

★★★★★ 1/5

Trustpilot

Customer care

I’ve lived in my Orbit home for nearly three years, and unfortunately the “snagging period” seems to have lasted the entire time.

Jason · 23 February 2026 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Ciara was very helpful and sorted out…

Ciara was very helpful and sorted out my problem quickly and professionally. Could not wish for a better service

Sonia · 20 February 2026 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Never trust orbit

Never trust orbit. Before Xmas I was without heating for 3 weeks after they eventually fixed the problem I was offered. £130 compensation which never appeared.

Bob · 20 February 2026 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Julia was ok... Orbit and Persimmon are diabolical

Julia was great I suppose on the live chat but I don't feel like she actually wanted to speak with me at all and definitely didn't want to listen or take on board anything I said.

Poppet · 17 February 2026 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Love my new bathroom.

I was so pleased to have my new bathroom fitted, its lovely.

Judith · 11 February 2026 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

John Wayne's homes

As a temporary contractor who has worked on everything from wind farms in Cornwall to ASOS WHARE HOUSE in Germany powerstations and house building I can honestly say I'd rather live in a pop up festival tent ..These properties are thrown up .using the very cheapest materials available ..how do I know ...I unload the lorrys . I've been doing this job 26 years I know cheap bricks plasterboard when I see it .. the site management struggle to run a bath never mind a site ....and don't worry there's lassoo and spur marks on everything ..yeeehaa ... .

Paul · 11 February 2026 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Absolutely terrible association stay clear.

Absolutely terrible, I did read reviews but thought every council are bad but Jesus wept these are the tops for being useless. I’ve just swapped into the home from hell. It was crap looking and needs carpet and painting throughout, no problem but now no heating no hot water and leaking taps and toilet. And they basically don’t give 2 tosses. Been on 24h emergency for 48 hours 🤣 don’t ever pick orbit as a association, run run as fast as you can.

Graham · 10 February 2026 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Because they couldn't answer my question

Rating only, no written review.

Sam · 9 February 2026 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Gas check

The gentleman worked to a high standard on my gas yearly check

Mr · 6 February 2026 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

HOLY SMOKE'S !! WHAT A JOKE!!

Incompetent, incapable. Unprofessional rude. bad business practices. Ignorant

Dan · 6 February 2026 · Orbit Hailsham