Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,092 reviews on two platforms, rated 3.4 out of 5 overall.
33
Reviews on Google
All 3 offices
1,059
Reviews on Trustpilot
Business-wide
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent customer service
Great help with a question about rental payments. Quick and friendly service as always from Orbit, and today Urooj was very helpful in dealing with my payment issue. Answered and resolved quickly. Thank you
Hi Angela, Thanks for sharing your feedback. We’re really glad to hear you had a positive experience and Urooj was able to help. Thanks, Emma
1/5
TrustpilotThis company are a bunch of cowboys
This company CDSI are a bunch of cowboys, with no respect for my property. I wish that they had never been allowed to enter my flat 😩
Hi Reg, We're really sorry you feel this way. We'd like to look into this. Could you please respond to the Trustpilot request we've just sent privately. Thanks, Emma
1/5
TrustpilotPoor customer care
I contacted the customer care team about a fire alarm that had been constantly going off from one of the houses currently being built. I spoke with Farzana, and then received responses from floor walker Paul.
Hi Millie, Thanks for sharing your feedback. We’re sorry to hear how this was handled and that you felt unsupported, that’s not what we’d expect. If you’re happy to, please respond to the Trustpilot request we've sent privately so we can look into this further. Thanks, Emma
5/5
TrustpilotExcellent service
quick response, accurate and helpful
Hi Colin, Thanks for sharing your feedback. We’re really glad to hear you had a positive experience and our team were able to help. Thanks, Emma
1/5
TrustpilotDon't expect Orbit to help when someone dies.
My mother was a tenant with Orbit for over 40 years. Sadly, she passed away more than a month ago, and since then I have been trying to inform Orbit and arrange the return of her keys.
Hi Claire, We’re very sorry to hear about your loss, and about the experience you’ve described. This is clearly not the level of care or communication we aim to provide, especially at such a difficult time. We’d like to look into this properly. If you’re able to, please respond to the Trustpilot request with your details so we can pick this up with the right team. Thank you for taking the time to share your feedback. Thanks, Emma
5/5
TrustpilotProfessional service
Professional service. Very friendly and extremely helpful. Would definitely recommend.
5/5
TrustpilotMy enquiry was attended to promptly and…
My enquiry was attended to promptly and efficiently--- thanks Urooj
Hi Ian, Thanks for sharing your feedback. We’re really glad to hear you had a positive experience and Urooj was able to help. Thanks, Emma
5/5
TrustpilotGood customer service and looked into…
Good customer service and looked into my query promptly.
Hi Valencia, Thanks for sharing your feedback. We’re really glad to hear you had a positive experience and our team were able to help. Thanks, Emma
1/5
TrustpilotThey do not have any customers care at…
They do not have any customers care at all. I could not go out of my flat for 5 weeks because i would not be able to get back in because key fob did not work And my intercom did not work. So i had to sit at my window all day to let my partner in if he had to go out and orbit where not interested 🤔 when you ask to speak to a manager they are all ways in a meeting and they say they will call you back but they never do i have called 147 times over the last nine weeks and they are still in a meeting. So it must be a very long meeting. They charg you £20.99 a week service charge .for services what do not got . And when you call then there in a meeting as well .the complaints manage.\nR she is in a meeting as well .
Hi Tony, We're really sorry to hear this. We'd like to look into this. Could you please respond to the Trustpilot request we've just sent privately. Thanks, Emma
5/5
TrustpilotOpen the chat box dealt with a 🤖 but…
Open the chat box dealt with a 🤖 but not for ages, got straight to someone human without too much 🤖 push back,
Hi Nula, Thanks for sharing your feedback. We’re really glad to hear you had a positive experience and our team were able to help. Thanks, Emma
1/5
TrustpilotMPs poo poo
One star because you have to
Hi Anthony, We're really sorry to hear this. We'd like to look into this. Could you please respond to the Trustpilot request we've just sent privately. Thanks, Emma
1/5
TrustpilotTHE LOWEST MORALE COMPASS FOR PUBLIC PROTECTION
Illegal tenancy.
Hi Ricky, We’re really sorry to read this and understand how upsetting this situation has been for you. We can’t address individual allegations in a public review, but your Neighbourhood Manager is involved and we’re continuing to follow this up. Thanks, Emma
5/5
TrustpilotThe workman was friendly and done his…
The workman was friendly and done his job .to high standards
Hi Susan, Thanks for your taking the time to share your feedback. We’re glad to hear the workman was friendly and completed the job to a high standard. Thanks, Emma
5/5
TrustpilotJOB WELL DONE
I personally found the electrician sent to my flat to be extremely thorough, knowledgeable, polite and didn't muck about. He had a job to do and he did it extremely well: so far so good.
Hi, Thanks for sharing your feedback. We’re really pleased to hear the electrician was thorough, knowledgeable and polite, and that the job was done properly. Thanks, Emma
5/5
TrustpilotPersonable & Professional
Ian and his team were very personable and professional throughout, sadly the first sale fell through but Bovingdon’s got the property back on the market and promptly re-sold.
Many thanks David Glad we got it though in the end and without to much stress! Ian Bovingdon - Director.
5/5
TrustpilotGreat experience
Being a small family run business, it felt like the service was much more personal to my needs. My queries were always responded to efficiently and effectively. Very professional and friendly service from start to finish. I would definitely recommend 😊
Many thanks Heidi for your kind words and glad we provided you with the service that we strive to offer to all our clients. I hope you are settled in to your fabulous new home and enjoy being a new member of our local community..please pop in and say hi when passing.. Regards Ian Bovingdon - Director
1/5
TrustpilotOrbit Has become one of the worst…
Orbit Has become one of the worst housing association landlords. Neglected property's, lazy staff, and general neglectful towards paying residents. I am fed up of paying for a property which is always having issues and trying to get orbit to fix these fixes in nigh on impossible. No caretakers are ever seen and the state of the communal areas and garages are a joke.
Hi Jeff, We're really sorry you feel this way. We'd like to look into this. Could you please respond to the Trustpilot request we've just sent privately. Thanks, Emma
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. My nan who is an elderly woman was locked out of her flat from 4:00 PM and repeatedly told that an emergency repair person would arrive “within a few hours.” Those assurances turned out to be completely meaningless. She was not let back into her home until 8:00 AM this morning.
Hi Evie, We’re very sorry to hear this. What you’ve described is extremely concerning, and we understand why you’re so upset. This is not the standard of service we expect to provide, and we’re sorry for the distress caused to your grandmother and your family. We want to look into this for you. Please could you email us at trustpilot@orbit.org.uk with your grandmother’s address and contact details. Thanks, Emma
4/5
TrustpilotGreat portal and easy to access.
Hi Andy, Thanks for sharing your feedback. We're pleased to hear our team were able to help and made things easy to understand. Thanks, Emma
1/5
TrustpilotService of heating appliances
Service of heating appliances i was a final reminder letter about a appointment when I never got I first letter appointment or second letter how can know about appointment I never knew I had In first place I would been in waiting for the appointment person to come it not the first time orbit have made mistakes about appointment it happen 2 years now they say they could take legal for appointment I never knew I had this is corruption.
Hi Robert, We're really sorry to hear this. Could you please respond to the Trustpilot request we've just sent privately, so our team can look into this. Thanks, Emma
5/5
TrustpilotA great experience!
Dorinda was a fantastic advisor and was able to help with the queries I had and resolved very quickly!
Hi Hannah, Thanks for sharing this! We're really pleased to hear that you had a great experience and Dorinda was able to help you. Thanks for taking the time to leave this review. Thanks, Emma
3/5
TrustpilotI did not like how Sureserve gas…
I did not like how Sureserve gas services would not take responsibility for their engineers actions when flooding the customers kitchen and wrecking a cooker while replacing a boiler, they would not compensate for a new cooker or any damage caused by their actions.
Hi Kimmy, We’re really sorry to hear about your experience and the issues caused during the work. So that our team can look into this, please respond to the private Trustpilot request we’ve just sent. Thanks, Emma
5/5
TrustpilotI had to cancel an appointment at very…
I had to cancel an appointment at very short notice due to a car accident, Niroch was extremely helpful and also showed concern on my well being. Made a stressful situation a lot easier ⭐️⭐️⭐️⭐️⭐️
Hi Mandi, Thanks so much for your lovely feedback. We’re really sorry to hear about your accident and hope you’re doing well. We’re glad Niroch was able to support you and show care during a difficult and stressful time - we’ll make sure your kind words are passed on to them. Thanks, Emma
1/5
TrustpilotOrbit homes AWFUL
Orbit homes don't get back to you.
Hi, we're really sorry to hear this. So that our team can look into this, please respond to the private Trustpilot request we’ve just sent. Thanks, Emma
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hailsham has the most, with 1,035 reviews rated 3.3 out of 5, followed by Margate with 980.
