Trusted Agent profile

Orbit estate agents in Hailsham, Margate and Soham

3.4

★★★★★

1,093 reviews across 3 offices and 2 platforms

Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,093 reviews on two platforms, rated 3.4 out of 5 overall.

Google logo

4.0 / 5

33

Reviews on Google

All 3 offices

Trustpilot logo

1,060

Reviews on Trustpilot

Business-wide

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Our offices

Orbit's three offices, most reviewed first. Each has its own page.

Latest reviews from every Orbit office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

i am very pleased with all the help…

i am very pleased with all the help sarah as given me , pointed me in the right direction , found lots of subjects that might suit me ,to get a job , and courses to follow etc. a very pleasant experiance for myself ,not being to computer savvy, always willing to explain things and be there to support me thank you so much it was a big help in my hour of need. others could indeed learn from her guidace. M.A.BLEWER

Mark · 14 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Mark,This is wonderful to hear your received such good support from the team, congratulations on the new job!

5/5

Trustpilot

Rachel has been so helpful and happy to…

Rachel has been so helpful and happy to answer all my questions. The support and follows up have given me such confidence to move forward

Shan · 14 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Shan,What a wonderful review! Thank you so much for taking the time to leave us this feedback.

5/5

Trustpilot

Very supportive and put me at ease…

Very supportive and put me at ease whenever a problem came up.

George · 14 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi George,Thanks for taking the time to leave us this lovely review.

5/5

Trustpilot

Rachael

Rachael was very helpful and very kind to me on the phone and gave me a lot of information

Chrissie · 13 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi ChrissieThanks for your feedback, we're glad Rachael was able to support you with the information you needed.

5/5

Trustpilot

I have been recieving help from Kathryn…

I have been recieving help from Kathryn at orbit for the past 12 month she has helped,supported and advised me with benefits and rent support I don't know where I'd be now if it hadn't been for her help and support many thanks Kathryn 👍👃

Julie · 9 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi JulieWhat lovely feedback! Thanks for taking the time to post this review.

5/5

Trustpilot

jasmine was amazing helped me through…

jasmine was amazing helped me through everythink was very supportive could not thank her enough for being there

Amy · 9 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Amy,Thank you so much for your feedback, we're glad you were happy with the the service.

5/5

Trustpilot

I was helped by Jo-Anne Lyon at Orbit…

I was helped by Jo-Anne Lyon at Orbit regarding getting some replacement kitchen equipment She was very helpful during the process, which did not take very long, and I am very happy with the results

Colin · 8 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Colin,Great news, we will make sure Jo-Anne receives your kind feedback. Thanks for the review.

5/5

Trustpilot

Amazing orbit coach

My orbit coach Emma has been incredible with her continuous support and getting bits sorted for me. Always kind and very helpful.

Laura · 7 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Laura,What a lovely review, thanks for taking the time to leave your feedback.

5/5

Trustpilot

Best housing coach: Sarah has been a massive help to us…

Sarah has been a massive help to us always available and always willing to try her best to sort out any and every issue we have as best she can

Dale · 7 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Dale,This is wonderful to hear, really glad you have had a good experience with us.

5/5

Trustpilot

Excellent service very supportive and…

Excellent service very supportive and friendly

Coleen · 7 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Coleen,Great to hear you have received excellent customer service. Thanks for the review!

1/5

Trustpilot

What the point of having this service

What the point of having this service, for customer relations if you cant talk to someone when you need to.

Mrs · 7 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Dear Mrs Dowsing,I am sorry to hear you have been unable to get through to our Customer Relations Team. If you can email me your contact details to Customer.Relations@orbit.org.uk I will arrange for someone to call you.Thank you

5/5

Trustpilot

Katherryn is very helpfull and is happy…

Katherryn is very helpfull and is happy to go over things more than once which helps as i am forgetfull.I havnt managed to complete what i needed help with only due to my procrastination.

Lauren · 2 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Lauren,I am glad to hear you had a good experience with us. We appreciate your feedback.Thanks

5/5

Trustpilot

My coach was Emma she has been…

My coach was Emma she has been brilliant to me, she is helpful and understanding,and I don't know where I would be without her helping me through this, she has helped me in every way she can, thank you Emma

Denise · 1 April 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Denise,What a lovely review, thanks for taking the time to write this.

1/5

Trustpilot

Roof leaking for 3 years

Roof leaking for 3 years, no stairway light, bathroom ceiling leaking , plumber made it worse, gas pipes re-directed through a fire ceiling and 10cms gaps, had combi problems for years only resolved after I got British Gas in who condemned the whole system in less than 30secs, I’ll fitting replacement kitchen, new doors and windows draftier than the old ones, 3 bed large garden under £100 per week that’s why we put up with it, but Orbit aren’t fit for purpose and haven’t been for the 33yrs I’ve been a tenant

Helen · 31 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Good Morning Helen,I am really sorry for all the issues you are facing. Please contact my Customer Relations Team on the below channels so we can resolve this matter for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you

1/5

Trustpilot

Orbit homes, pretty, but pretty poor

Orbit built houses, the estate is called aspires. They have done nothing about community issues, such as a fire hydrant in the wrong place, and put it under someones parking space. They are now demanding lots of money for doing nothing. They are meant to look after the area, but have failed to do so.

Adam · 31 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Good Morning Mr Davenport, I am sorry to hear of the issues you have detailed above, in order for us to investigate this further please contact my Customer Relations Team on the below channels, who will take your details and fully investigate the concerns you have raised. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you

1/5

Trustpilot

Explain to me why orbit from the income…

Explain to me why orbit from the income and recoveries team wont put anything in writing when you ask, I just got a direct answer after asking this and that was NO

Mrs · 30 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Dear Mrs DowsingI am sorry to hear this, please contact my team directly on the below channels and we will look into this further for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you

5/5

Trustpilot

Questions

Emma is really helpful and answers any problems I may have. It’s lovely to catch up with them to see how the customers are getting on.

Paige · 30 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Emma,Thanks for taking the time to leave this review , great to see you received good customer service from us.

1/5

Trustpilot

ive been a customer for 24 years and i…

ive been a customer for 24 years and i can what a shower,customer service really what a godsend covid they can just completely give up answering the phone

Consumer · 30 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Good Morning, Firstly I want to apologise for the issues you are experiencing and the trouble in contact us. In order for my team to assist you further please contact our Customer Relations Team on the below Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you

5/5

Trustpilot

SARAH helped us when my husband lost…

SARAH helped us when my husband lost his job. And we didn't know what we could claim. I don't know what we would have done without her .lovely lady

Henrietta · 29 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hello Henrietta, thanks so much for taking the time to leave this review. Glad to hear you had a positive experience with us.

5/5

Trustpilot

Well done Sarah

Sarah was very understanding and new what my problem was and made me feel relaxed.And the best thing is she new what she was talking about 10/10 service

Glen · 29 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Glen,I am so pleased to hear our services were of help to you. I will pass your feedback on to Sarah. Thank you for taking the time to leave this review, it is much appreciated.Thank you

5/5

Trustpilot

Jo was very helpful and always nee the…

Jo was very helpful and always nee the answers to my questions

Damion · 29 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Good evening, I am glad pleased to hear about your positive experience with us. I will pass your feedback on to Jo. Thanks

1/5

Trustpilot

Awful

Awful. I have had issues at my property and I have addressed this with orbit and no help.. I decided to try search for a mitral exchange and found one. Submitted my forms in 30th January as I had to wait for them to deliver the forms . Missed there deadline of a few days and they have not even looked at my forms , ignored them and telling me it’s still paused and won’t look at mine until they unpause the exchange’s now. I have waited this long and no help via emails or over the telephone desipe desperate issues for me to move due to saftey for me and my children. Disgusting! Ps they told me to go to the council about this to as they would have to rehouse me because they couldn’t be asked to look at a exchange form put in 3 months ago despite sending them police evidence and letters to help me move!

Rochelle · 28 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Good Morning Rochelle, I am sorry to hear of the issues you have been facing and the service you have received from us. I would like to look into this matter for you and see what we may be able to do to help resolve this matter. please contact our Customer Relations Team on the below channels, a member of the team will take some details and then investigate this matter. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you

5/5

Trustpilot

All round goodness

Best tenancy coach I could of asked for. Very helpful and approachable. Always willing to help, as and when needed. Also helped me to lean things I didn't know or had forgotten.

Naomi · 26 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Naomi, I am pleased to hear you had a great experience with us. We appreciate your feedback. Thanks

5/5

Trustpilot

Kathryn O’Neill has been professional

Kathryn O’Neill has been professional, supportive, caring and full of valid advice and information throughout. Kathryn’s support has meant the world to me these past six months. I can’t thank kathryn enough.

Joan · 24 March 2021 · Orbit Hailsham

Agent replied · 11 June 2024

Hi Joan, This is great feedback, I am pleased you have a positive experience with us. I will pass your feedback on to Kathryn. Thanks

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Orbit

Which Orbit office has the most reviews?

Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.

Where are the Orbit offices?

The three Orbit offices, by town:

  • Hailsham: Hellingly Green, East Sussex, Hailsham, BN27 4FP
  • Margate: Off Nash Road, Westwood, Margate, CT9 4LB
  • Soham: Regal Lane, Soham, CB7 5BA

Reviews may appear on more than one platform.

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