Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

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Orbit only cares about your money, not you.

Orbit have ignored my pleas for help for 4 years. My mental health is ruined because of Orbit. I'm at the stage I don't even want to live due to orbit ignoring my disbility and rights.They pretend to care only to ditch you when you most need your help. They lie, ignore your calls, hang up on you. ignore your messages and close complaints without any care. They scam you into paying fee's for other residents mess. Since when does it cost £400 to remove a sofa, an arm chair and a fridge freezer and a few rubbish bags? it never has. It costs £100 at most including a van rental.They force you to pay fee's for street lighting, yet leaving street lights blown for 6+ months but still charging you for it's electric. They leave you with house lighting that's built so poorly it's melted in the socket and a fire risk.Their ground maintenance resolves around a guy sleeping in a van for 45 minutes, coming out for 5 minutes, cutting some leaves/branches and sitting in the van for another 10 minutes, coming out then trying to clean up but leaving it worse than before.Grass cutting, well we would need grass to cut. 90% is weeds.When you complain they lose the information/notes. The houses are left in disrepair and when you beg for help they just close the case without any care. Fact, currently sitting here bleeding as I hurt myself after a mental break down which resulted in me breaking glass and catching my arm against it, you ignored medical advice offered from my doctor 4 years ago stating this home isn't suitable and I should be moved asap, this has left me unable to get to my support network. Thanks so much Orbit.UPDATE: Being so concerned Orbit called the Police over 18 hours later. While yes I was injured again due to their failures, they still haven't shown care towards the issues they've caused. They still haven't replied to me or any messages, or kept their word. The Police were pretty annoyed it got this far and are sending Orbit a response back along with my GP, who I happened to be at when the Police turned up at my home. Both of which are unhappy of Orbit's actions.I'm still awaiting a lawyer to call me back.

Damien · 2 February 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I have gone through the reviews and it…

I have gone through the reviews and it a shocking to see how bad things are. How can a company like orbit be so proud of their self's for how it leave people. The directors and the top people need to get there head from out there ass and have a look on how bad things really are. Orbit of heart England it should say Orbit of it own disaster. Been wait for over a year to get the kitchen floor fixed two or more joist fixed rotten, drain dropped outside, radiator falling off the wall, radiator in bathroom leaking. My list can go on and on but what's the point. Your hide it cover it up. Cover it up with your own polite words? Report it, tradesmen will be out soon, better still my supervisor will only repeat what I have said? I am discussed on how orbit are. My words to you orbit I chew you up then through you in the bin.

Mr · 2 February 2021 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Still Need to do better

Orbit south are a housing association with thousands of low rent homes. they are usually nice to live in and fairly well looked after. BUT they have one big big problem. trying to get repairs done in a timely manner is almost impossible, and even urgent repairs are no better. It seems that the companies that orbit contracts to do the work seem to be able to do exactly as they want, without any oversight from orbit. i recently had cause to contact orbit for an emergency repair to my home.one of orbits contactors arrived at my house, stayed about 10 minutes, constantly bemoaning the fact that he was a plumber, not an electrician. he left after condemming my electric shower, which is only about 3 months old. unfortunately he did not pass on any information about his visit to orbit. so next day when i phoned again they had no details about the job, or what was needed. over the next 2 days i have had 3 visits from other guys who have tried very hard to fix the problem, to no avail. that was friday so over the weekend i had no washing facilities at all. and today monday i expected another visit to continue the work. what i got was nothing. when i phoned orbit yet again it was obvious that the operators on 0800 678 1221 were powerless to do anything except send a message and hope the contractor was good enough to reply. The tail wagging the dog i think. my concern over washing facilities is because i have serious problems with my legs, open sore that needs to be kept clean because of the very real risk of infection. it seems that orbit dont give a toss.I Live in Erith DA83LD. Since I wrote this review I have been contacted by orbit, who assured me that they would sort things out. So on Monday just passed i had a plumber arrive, no appointment. He did not know anything about the problem, and again did not have the necessary parts to do the job anyway. yesterday 27/01/2021 I received a message from MPS to confirm that an engineer would be attending today 28/01/2021 between 1300-1700, great news i thought. I should have known better!!!!!!! I am still sat here waiting for this imaginary engineer to arrive. maybe there is a problem? i have 2 phone numbers and an email address which could have been used to let me know. It seems that orbit are still powerless to contro; their contractors!!!!! SERVICE they dont know the meaning of the word.

Bob · 28 January 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I'm a orbit housing tenant

I'm a orbit housing tenant, and cannot believe what they have put us through. We have submitted a mutual exchange form 4 months ago now and we are still waiting. When we first sent it in they said there is a 3 week backlog. The other council was ready with everything until 36 days after I sent in my form they decided to tell me that I need to refill in the form as its incorrect and berin mind their customer service team helped us through the form. After this we was lied to 100 times. They said its been processed but it was a lie. I have been calling up every single day but never can speak to mutual exchange team. First it was handed to Nicola Shaky. She only called us a few times but didn't do anything, now I call her she does not answer its been 2 weeks I havnt heard from her, just heard its passed over to someone called Kody. Last week ealing decided thag we can proceed with the swap Friday last week but then kody decided to call and said it called be done that firday and can be done the next Friday. She promised to call me today but I have called the customer service team 4 times and she does not come to the phone. First she said we should call before 2pm if we don't hear from her. Since then we have been calling and she is just ignoring.The main mutual exchange manager Karen. The case was escalated to her many times she doesn't do anything. They told us she will call she does not call or does anything.Nicola sharky just lies to us with no process. She has not done anything. Imagine calling the costumer service team every single day since 4 months. We have had enough.I RECOMMEND EVERYONE THINKING OR MOVING OUT OF ORBIT HOUSING TO THINK AGAIN. THEY ARE THE WORST IM NOT EVEN LIEING IM DISGUSTED. RIGHT THIS SECOND IM ON THE PHONE TO COMPLAINTS TEAM AND IM SURE THEY ARE GONA DO ANYTHING. IF YOH WAS TO LEAVE THEIR HOUSES JUST GO TO THE COUNCIL AND BEG FOR HELP. I cannot believe for the last 4 months they have lied and lied and escalated this matter but its all a lie.They are not helpful and are the worst people to deal with they do not help at all they are very bad.

Haydar · 18 January 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful, totally recommend.

I would like to amend this review and can confirm that Orbit Homes are very helpful as they have been in touch with us.

Panagiotis · 11 January 2021 · Orbit Hailsham

★★★★★ 3/5

Trustpilot

Deffinately Needs Improvement

Absolutely disgusting housing association,put in for a mutual exchange and Orbit have got to be the worst,all the paperwork went in from both parties,the person that i’m wanting to exchange with landlord have done everything and all approved,yet Orbit have took it upto themselves to ignore all emails sent to them from her landlord asking for what they need,i have phoned Orbit myself on several occasions and all i get is i’ll pass it on and they will phone you back within 48 hrs which of course they never do,the deadline is tomorrow 23rd December,just phoned again and guess what oh you’ll get a call back within 48 hrs,but of course that wont happen,moving is so stressful as it is without Orbit being like Well i have given 2 more stars as i did phone the number given below again yesterday morning,and low and behold i did get help and did get a phone call back from Orbit so thankyou for that,but still it comes to something when you have to give a bad review to get anywhere and get help,it shouldnt have to be like that

Pat · 23 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Dont buy with Orbit

DO NOT BUY FROM ORBIT. The shared ownership is a massive mistake and Orbit is a terrible "rent" collector. Try to buy from a reputable builder and avoid shared ownership if you can. And do not use Orbit!! If you have a problem, they are slow to respond, if they do at all. And you will have to chase up multiple times for a single issue, bearing in mind there will be lots of issues. Until they can hid behind you having to cover your own costs, then they are quick to reply and push responsibility back to you. But they are still happy to charge large rent for doing nothing and increase it yearly without any though for the economic climate.

Based · 22 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Truely awful company.

Truely awful company.Moved my father into St Bedes, Bedford after we both agreed how lovely the place looked. This is what happened to contradict that:On the passing of my fathers death, it was discovered Orbit charged my dad rent on top of his service charge. No rent was due, as the property was owned. Orbit continued to supply an incorrect contract with the previous owner of the property.To sell the property, Orbit need to agree a price by an independent survey (at the sellers cost). This is valid for two months, however Orbit take so long to look at it, the survey became invalid and when they do, they want the property to be put up for sale way under market value. Orbit continue to charge full service charge, despite the owner having passed.One weekend in the empty property, there was a significant water leak from the flat above. This is common here, the place was built cheaply and this particular plumbing had burst the cheap and concealed fixings on thirty plus previous occasions i found out from the residents association. What was striking that weekend, was that Orbit's emergency contact refused, yes REFUSED to come out to sort it.With the plumbing eventually sorted, Orbit agreed to fix the rotten plaster and redecorate as necessary. On FIVE occasions they did not turn up and when they eventually did, left paint all over the bathroom floor and sink. The repairs were not even ever completed, but that's what you get for employing the cheapest contractors possible.My fathers flat was built we no opening bedroom window. This did not help the rancid smell of damp, that got into everything. The hallway had soggy plasterwork and repairs were constant there inlcuding the roof and services. Apparently the place was built without a damp course.Go down to the restaurant and expect continued price rises for mushy and poorly cooked food. But its older residents, they think, will be grateful for what they get.Head into the garden and the impressive water fall is always broken.Contact the manager and you are met with indifference and contradiction.What a way to treat the older generation, but then Orbit know how to profit from them.

Geoff · 15 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Absolutely useless for everything

Absolutely useless for everything, they have no interest In helping you with anything, if i could i would give them 0 stars because that is what they are worth 0, company is a JOKE!!!!!!!!!!!!!!!!!!!!!!

Ms · 11 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Wouldn't even give a star if I could…

Wouldn't even give a star if I could when it comes to the repairs department, absolute disrace. My mother has been waiting since March for a new front door due to being a problem, rain is coming into her home which is not only a fire hazard if it was to get into the electrics but, my mother has recently suffered a stroke so if she slips on the water and bangs her head then she may not recover. The team know this and still have not repaired or replaced the leaking door.

Jessica · 10 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Kid's/baby 11 days without heating or…

Kid's/baby 11 days without heating or hot water and still waitingI can't even put in to words how we've been treated.11days without a working boiler in total,there contractors are BSW how they can call there self a company I never know, all I get from orbit is apologies after apologies, we have children one with epilepsy and a baby of 1 years old.We are just left to it and you have to ring them for any updates every day some time twiceIf your thinking of joining this trouble place have a good look at my review and everyone else's, 99% of them are all in redAVOID

Neil · 9 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Mutual exchange

Been trying to do mutual exchange but they just make mess as about.All mutual exchange progress take a place from end of the August. 2nd delays because of the Orbit. The is no chance speak with team from mutual exchange. Plenty of call 0800 (is just one numer !!!), with out any help. No response after sending e-mail. All make us upset. Is so stressful time, as is take so long, and we still don't know where we are!!! Also the is is no response after complaints. Bad orbit connection with contractors from electric (how long they have to wait for certificate? Is over month already!!!

Lidia · 8 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Very poor customer relations and repairs department and their contractors

They do not keep to their own repairs charter.They do not care about the tenants or the tenants rightsQuite happy to actually break the law and leave tenants without their basic requirements, hot running water, during the pandemic

Linda · 2 December 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

If I could rate a 0

If I could rate a 0, this is what this god damn awful Housing Association and their contractors would get from me. A pretty nasty set up without a care in the world for their tenants. Housing Associations that live for making profit should not exist, after all, its called social housing for a reason. And to be left without hot water, heating and a way to cook, should not be allowed especially at this time of year. I have to work from home, and it really is not fun when you can't shower, can't eat and can't keep yourself warm. 7 days now. Disgusting behaviour

Dawn · 2 December 2020 · Orbit Hailsham

★★★★★ 1/5

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Cowboys contractors for work look for…

Cowboys contractors for work look for cowboy housing Plus Group

Michael · 24 November 2020 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Good quality, bad neighbours

The house and backyard are made of high quality materials and sturdy too. We couldn't ask for better since we've been with persimmon homes and the fence and doors were made out of paper and quality of the stairs and insides were at most serviceable. We haven't moved in yet so I will update this review as time flies by. However the neighbours are absolute trash. They put their garbage in our bins...

Someone · 22 November 2020 · Orbit Hailsham

★★★★★ 1/5

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I was hoping to find good reviews to…

I was hoping to find good reviews to give me hope that my experience is just bad luck but it seems not. I have never in my life experienced such poor communication. I have raised several complaints regarding this ongoing issue and am now very ill from the stress. I just don't understand how a business can survive like this? I have been with orbit for 15 years and I am shocked at this level of customer service

A · 18 November 2020 · Orbit Hailsham

★★★★★ 1/5

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All they care about is money no care…

All they care about is money no care for the tenants at all

Debbie · 16 November 2020 · Orbit Hailsham

★★★★★ 1/5

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RACIAL PROFILING …

I have lived in my property for 11 years. A 1st floor flat. I live in a very old property which of course would require maintenance. For the whole 10 years , I have been paying a monthly service charge and orbit housing association have left me to clean the communal area myself, back and front of garden. The carpet in the hall wall has been needing updating for years but of course orbit does not care?! After complaining nothing has ever been done. My complaints have just been ignored. The whole property needs updating but they keep saying next year then when next year comes they change their mind. I would happily invite anyone to look at the property. There are old doors Which have been needing replacing for the past 11 years, the kitchen cabinets fell before and where replaced but the job was done poorly where they are loose on the wall & pose a great risk if they fall on someone. The carpet in the communal area need replacing. Some floor boards in the flat are loose , Brocken and squeaky, there’s a toddler who has started crawling, another health risk. I had happily bought some new doors with my own money to replace myself on their property but unfortunately the way their door has been done is so old fashioned there is a chain running through the door that connects it to the wall, so It would be best for orbit to do it themselves to cover myself. At the back of the garden there is a very tall massive trees, that has never been maintained where it’s leaves fall off and land on to the roof of the flat and mess up the gutter. I have to clean the gatter myself removing the leaves for the past 11 years because because of this, bare in mind I’m in my 60’s, a woman. The gardens have never been maintained in the 11years of living there. I can’t access the garden in those 11 years because the stairway case leading to the garden from my flat is Brocken. I am a 60 year old woman and there is a lot of health risk issues in my property but of course orbit has never cared in those 11 years , even after reporting those issues to them. I just want you to kindly treat your tenants the same. I feel that I have been discriminated in those 11 years of been with orbit. I have never seen any housing officer is in those 11 years. But my flat has required updating for health risks and all my concerns have been ignored. I do feel because of my colour , my concerns have just been ignored. orbit are just happy to collect money & even the maintenance money which they collect on a monthly basis but are happy to just pretend like I don’t exist and ignore all my complaint which I have raised with them on different occasions. Emails , calls , letters you name it. I have tried but nothing. I know for a fact if it was someone ‘else’ they would have paid a bit more of attention and done their jobs properly to maintain the property especially if the health of others is involved and imposed a risk. Be mindful this housing does discriminate, especially if you are of colour, ( from my experience) they don’t pay you that much attention you just have to be pro active, raise your concerns and know your rights otherwise you will be treated unfairly

Nyazikab · 9 November 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

3 days late paying rent (been busy with…

3 days late paying rent (been busy with work) to come home to a lovely threatening letter of repossession of home, funniest part was when it said the court wouldn't take action until after the 17th May 2021.......incase you failed to notice......we are in the middle of a global pandemic, people aren't getting paid enough to live and here you are with your threats. Karma to you all 🤲 It's coming 🙌

Nempire · 8 November 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Nasty,incompetent company

Nasty,incompetent company? Or is it money grabbing, lying, disgusting, abusive cowboy outfit that preys upon people who can't fight back? To put your mind at rest, it's not racist as such I think, it's a case of we don't care about renters full stop. The CEO should be ashamed of himself and resign. Being referred to Safeguarding Dept a few times but no response from them except a lie to say they had phoned is sad and demoralising. No one to talk to direct, just one number to repeat matter over and over again. An area manager who is literally in orbit or his brain is. How are they allowed to continue? Causing major stress to a vulnerable person means bang all to them. This should be a Court matter. Judicial Review perhaps?

Janice · 31 October 2020 · Orbit Hailsham

★★★★★ 1/5

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Most unhelpful company I have ever…

Most unhelpful company I have ever Encountered.

Captain · 28 October 2020 · Orbit Hailsham

★★★★★ 1/5

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I have never come across a housing…

I have never come across a housing association to mug you off with money so much. Shared ownership is for affordable housing and in 2 years our rent has gone up £100 per month which apparently is in line with inflation? However originally got told that the rent would increase by a couple of quid a month barely noticeable, clearly not. Letters for service charge which come through almost a year later saying we have a deficit of over £180 when we already paid £300 for the year already. Absolute disgrace, you call them and no one has a clue what they are doing and are so unhelpful. They say you will get a call back but they never do. Wouldn't recommend affordable housing to anyone if orbit are involved.

Abbey · 24 October 2020 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

to Mark Hoyland CEO of orbit housing

Ive been an orbit tenant for over 20 years, and I have never had so many problems with them, I caught them out lying several times and they have never owned up to it. When i ask for the phone calls to be listened to all of a sudden they have not got them or they have been deleted, and they think you are lying. Ive been laughed at by the call centre operative's and hung up on on a number of times when they were suppose to pass me through to someone else and never got a call back, and then they wonder why you get angry with them, I feel I have no rights and I cant ever prove what happened because they get rid of phone calls that can prove what was said. Mark Hoyland the CEO should get involved. I have been threatened with eviction on a number occasions, and I dont want to loose my home I have tried so hard to speak to people in the right departments and they only work from 9am til 5pm Monday to Friday and I work the same hours, I then try in my lunch break (and I only get half hour) but it take so long to get through to someone then my lunch is over. All this is causing a lot of stress and it also has an impact on my mental health, the department I need to speak to dont seen to give a dam on what they are doing, and this needs to be looked into

Mrs · 24 October 2020 · Orbit Hailsham