Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Run away

Run away. Orbit housing association is a joke, MPS is a contractor that either sits in their vans outside your home and then drive off or don't repair to a satisfactory condition. I have now had to get the housing association ombudsman involved but I'm still waiting. This association is a joke

Jacqui · 28 May 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Mutual Exchange …

I have recently put in an application for a mutual exchange and have been told numerous different things and the most recent is that because of government lockdown my application may not be processed until 21st June however the person I am doing an exchange with have already been contacted and had all relevant checks. I feel this is unacceptable as there is a 42 day rule to adhere to and moving the goal posts because of covid is not acceptable when contractors are now entering people’s properties. When you ask for an update or to speak to someone in mutual exchange you are never put through to anyone and this is extremely frustrating. Management will not talk to anyone either, disappointing

Nina · 27 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Brillant help with everything …

Brillant help with everything glad they were there to help me because I didn't know what I was doing

Andrew · 27 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I was contacted with regard to suspension of housing benefit due to returning to full-time education

I was contacted with regard to my present rent situation as I have returned to full-time study and have been contributing to my rent with some assistance from Housing Benefit. However a person from Stratford District Council wanted to see all my Student Loan documents only my application process was online. To cut a long story short my Housing Benefit has been suspended and I was contacted today from a young lady that explained that my situation was not that serious of an issue due to the amount that is outstanding on my account as I have cleared an amount already and reassured me that it can resolved with an action plan she has helped me with. The kind lady explained that as long as you remain proactive and keep Orbit informed of your situation it will be resolved and everything will be okay. It gave me complete peace of mind to know that my housing association cares about the individual enough to help them accordingly in situations like this. I feel more positive now I now there are lines of communication available to help people as they try to progress in life.

Martyn · 27 May 2021 · Orbit Hailsham

★★★★★ 5/5

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Sharon has been absolutely amazing

Sharon has been absolutely amazingLiterally can't thank her enough for the support she has providedHuge thank you Sharon xMichelle x

Carl · 26 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Job Coaching

Jo-Anne was always helpful and asking if she could support in any other ways that she already was. I feel so much more confident about my business venture than I did before working with Orbit.

Vicky · 21 May 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Disgraceful housing association

Absolutely disgusted in the way we have been treated by orbit! Nearly 24 years with this housing association and have had no help when it needed. Getting through to orbit is hard enough as when we ask “no one is in the office” Been waiting for call back after call back and nothing. When I then chase them up on the several call backs I am waiting to receive All I get hit with is the same line “we have tried to contact” “unfortunately they are out of office today we will call you back” same thing every time. No one contacts you back or seems to have a clue on what’s going on inside there own departments!

Jane · 21 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Health problems an under occupying property

After two years of no help whatsoever orbit have finally listened to our needs as a family due to my stroke an now are looking at what help can be offered with our housing needs I just wish they had done this two years ago!

Julie · 21 May 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Stressful and anxiety

Problem l had was five months ago when Orbit should have sorted out when l spoke them about my 1 bedroom flat. The information they gave Universal Credit was l had 2 bedroom which was not true. I had to go to the job centre with my tenancy agreement to be sent on to Universal credit as proof. It’s only today after l thought everything had been sorted out that someone had to come round and take photos. The anxiety and stress Orbit have cause me what with lockdown on top of that l have lost faith in them.

Byron · 18 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Sara is fantastic

Sara is fantastic, always cheerful, knowledgeable and helpful.

Kieran · 18 May 2021 · Orbit Hailsham

★★★★★ 1/5

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Bathroom upgrade…

I had a bathroom site inspection in August 2019 as my bathroom is over 30 yrs old and with age things were starting to break , taps , pipes and tiles falling off the wall . After being messed about with missed appointments , men turning up to do jobs not requested and lockdown it’s now 2021 and I’ve still not had upgrade . Received a letter today to say will be done in the next 12 months . I am disgusted at the way I’ve been messed about by Orbit Housing . I work with Autistic children and to take time off work takes planning and cover issues . I’ve waited in many times for workmen who just don’t bother to show up and no courtesy calls . My bathroom is unhygienic, falling apart and not fit for purpose . Orbit constantly make excuses or pass the buck . You can never speak to Management. They are either out of the office or don’t call back . They would soon contact me if I owed a penny in rent . No customer care at all .Mrs Moore Fulham London

Shirley · 17 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Lovely response

Hi, i was actually treated with care and consideration and look forward to speaking to her again

Gillian · 17 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Sharon Jones amazing lovely person…

Sharon Jones amazing lovely person really helped me she offered brilliant advice and helped me all the way and can’t thank her enough xx

Chloe · 12 May 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Games

Should never have taken orbit property since 2015 when I moved into a home. And after recovering from life changing surgery unable to walk on top of multiple health problems.Have never had a tennacy support officer. Help or support at all. As since 2016 I have suffered antisocial behaviour with new neighbours kids running all over my car. And ongoing damage to property from kids.Then people trying break in and being stalked.. Having cctv footage of alot of this too.!Orbit don't have no duty of careNo safe guarding for disabled vunrable persons.And I'm trying get out of this hell whole. Orbit need a wake up call to living conditions we all put up with. And I am sure they wouldn't sitting there all rosey if they sat in our shoes.

Ja · 10 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Emma has been a brilliant help with…

Emma has been a brilliant help with getting in touch with the right people wish she wasnt leaving she help me understand and put into practice what she had all ready discussed in the support plan ahe helped me get in touch with people who helped me get a tablet to help with learning mental health emails etc and to keep in touch with the Bill's on line and any other corresponse needed.i do hope when shes ready she will take up the good work of helping others a she was so compassionate.

Samantha · 2 May 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

My Tenancy Coach

My Tenancy Coach, Susan Conway, has been an amazing support system during my first time living alone. It has been a comfort knowing that if I had any questions or worries I could email or call Susan for advice.

Rebecca · 29 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

The lady i spoke to today came across…

The lady i spoke to today came across as a very caring and patient. She made me feel that i will have someone to help me to be "human" again. Thank you x

Gillian · 29 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Help finding the right course for a new career

Richard helped and guided me through the process of applying for a course which would give me a new career. I am very grateful, as he was very understanding and helped me make a plan for my future. I have already passed two parts of my course, and have two left and I have enjoyed each one!Thank you!

Tanisha · 28 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Thank you

I found the support very helpful for me to keep on track, I had thinking about doing a course that would help get into a career, and orbit better days help to put my ideas into a plan, and helped me feel confident to apply and start.I found the whole service helpful because they offer a whole range of support in a lot areas.My coach was Susan Conway, Susan was very friendly and helpful. Susan know what help can be offered and how to help. Susan does her job very well.

Sammy-Jo · 27 April 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Useless customer service

Useless customer service, useless solicitors, usless maintenance company's used. Definitely would not recommend, they're all under qualified, rude, amateur people who work there.

George · 19 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Helpful

Helpful, friendly, professional

Teresa · 16 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I am writing a review about my amazing Job coach that is Jo-Anne Lyon.

I am writing a review about my amazing Job Coach, that is Jo-Anne Lyon. I lost my job due to Covid last year, I have always been in work previously to that. So when the covid lockdown happened, and I lost my job due to that, it was so good to have that extra support in trying to get myself back into work again.I am so incredibly grateful that I got offered a job coach through Orbit. When I first spoke to Jo, she instantly made me feel comfortable, with her great people skills.She has helped me no end, with all the aspects of finding, & getting back into work, from re-doing my CV, covering letters, searching for work, ideas of what else we can try moving forward, whilst also keeping me positive, I look forward to our calls. Although I still haven’t been lucky enough in getting back into work, Jo is always coming up with new ways and strategies we can try. She has been amazing throughout our time together, and I can’t praise her or thank her enough.A truly kind caring lady, who is amazing at her job role.So thankyou.

Emma · 16 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Jasmine

Jasmine, my orbit coach has been amazing,she's extremely personable, a great listener, She always makes time to increase my self esteme, Her support has been invaluable, and I praise her in the most highest way.If I were her management I would value her highly and send her recognition for excellent customer care, I wish there were more professionals like her.My life is work in progress, but with her support and incoregement I'm getting stronger all the time. Please pass on my gratitude to her yours sincerely. Mr Kevin Risley

MR · 15 April 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

i am very pleased with all the help…

i am very pleased with all the help sarah as given me , pointed me in the right direction , found lots of subjects that might suit me ,to get a job , and courses to follow etc. a very pleasant experiance for myself ,not being to computer savvy, always willing to explain things and be there to support me thank you so much it was a big help in my hour of need. others could indeed learn from her guidace. M.A.BLEWER

Mark · 14 April 2021 · Orbit Hailsham