Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Hell. Absolute hell.

Being an Orbit tenant has been absolute hell if I'm honest. They don't deal with nuisance neighbours at all, all they want is their rent and they don't care. I've had a man pointing a camera and binoculars into my window and they did NOTHING, the police have been involved aswell because the man has also been pointing it inti gardens where there are small children. Also the flat above me is obviously sub letting, I reported this on multiple occasions and they promised to look into it..but ultimately did nothing. My mental health has declined majorly in the last 4 year's of being an Orbit tenant. They should be shut down.

Freakshow · 28 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

My thoughts

Rachel was very helpful and friendly service a credit to your team

Consumer · 27 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Non-stop lies, changing price last minute and horrible attitude

From the time we paid the early bird deposit until now they did nothing but lie and give us incorrect information.I’m not even sure where to start… I guess the beginning was when we were told that we would be able to pick our kitchen finishes and bathroom tiles, only to find that they were planning on not actually allowing us to pick the kitchen finishes but luckily enough I called on the right day so we were able to come in immediately to pick the kitchen!! Only later to see that they didn’t actually order the cupboards we had chosen 😂. They did install the right countertop, it’s just a shame that it didn’t match up with their choice of cupboards. I can’t remember what came next, it may have been when they told us that the house completion was being pushed past Help to Buy, and making us have a call with their team to see if we could meet their price of £367K without HTB. Luckily I got myself a raise that covered more than the additional £73K mortgage that we needed so we felt secure in that we could now afford the house without needing the government loan!I think next was when we received a call from their office in November, telling us the house would be ready soon and that we needed to get our house on the market ASAP! No fear, we listed it in December and found a buyer for an amount that would work for the price they gave us at £367K, and someone who would be willing to wait until even April or May if the house was severely delayed (lol.) By May they still hadn’t even given us a completion date so our buyer pulled out. Now we had to list urgently to find a new buyer. We had a few lined up and took their advice not go with the offer of a chain free person who had to wait several weeks for her funds to be released and went with a couple with a chain instead, which promptly fell apart and left us with no buyer. Oh wait, this was after the time when they told us that the price of £367K that they gave us before was slightly off and they were going to increase it by £40K! No wonder they wouldn’t give us a completion date or price for so long, they wanted to squeeze it for all they could.Imagine that. Stringing a young expecting couple along at a price, having us approved at that price twice, just to up it by £40K at the last second, 16 months after we had put down the early bird deposit. Not to fear though, we had an offer waiting for us from a new cash buyer who was currently on holiday on a yacht with extremely limited access to a cell signal but the Orbit employee we were dealing with's friend "works on boats and knows that you can get a signal nearly anywhere in the world" - I’m not sure if she doesn’t actually have a friend or if your friend was referring to rowing boats in the local river because I’ve been on ships all around the world and the majority of time that you’re out to sea you can’t get signal, unless you’re on a cruise ship using WiFi, which my buyer was not. Let’s talk about the way that Orbit does flooring. You’re supposed to put the floor down before the skirting board otherwise it looks like awful with bead around the outside. Another problem with putting the skirting boards and door frames/doors in before the floors is that you don’t leave enough space under the doors for the floor and the doors can’t close, but you already know that as the buyer of the plot next to the one we had reserved brought this to your attention and you refused to cover the cost of your mistake and told them to figure it out.The final straw was being told "take your time to find a new buyer that's in a good situation" only to be followed 4 days later by "If you don't find a buyer in 3 days we're selling the house to someone else". Fortunately for us we have 2 homes and are going to move into our other home and sell the home we're currently living in so we’re not put out by this anymore than the couple thousand pounds that we now owe in the costs associated with attempting to move into the house that we had hoped for, but I’m sure many of the others who had put down the early bird deposit and pulled out (every single one of them in that development) will have accrued costs that will affect them significantly more.We know that nothing that we say will have any bearing on Orbit, but hopefully it’ll just make their company put 30 seconds of thought into how they treat people and how their actions can affect the livelihood of people in the local communities in which they build houses.

Disappointed · 26 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Susan Conway-what an amazing woman

Susan Conway-what an amazing woman! Susan was my tenancy coach for 6 months and I am very great full and super happy for the help & support and advice I have received from her. Susan provided excellent service and always had time for me. She was very friendly and honest. She is very good at her job! Thank you for everything you did for me i really appreciate it. xxx

Karolina · 21 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Rachel was very good at listening and…

Rachel was very good at listening and explaining on who to ring to get help with filling out my PIP renewal form and also putting me intouch with people to help with mental health issues

Mrs · 19 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Great support from Tom

Tom from Orbit has been very helpful and reliable. He’s always offered support and guidance which is really reassuring. I would definitely recommend Tom for support if you have any worries or quires. Thanks Amber

Amber · 19 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit oh my god

Orbit oh my god, I have in the last 2 years suffered with some illnesses and then moved into a ground floor flat after a marriage split since moving in I have been infested with mice which is now sorted till the winter comes then when I had a new neighbour moved in above he could not afford carpets so imagine the noise as its an old building so Orbit offered me a management move to a bungalow and asked me to provide a letter from the doctors stating my ailments which I think is now probably in the waist bin,back to the story afterwards the scheme manager phoned me to they had there minds so then I went on the housing list and the bungalow I'd been offered was on there so I bid on it and received a call a week or two later asking if I was still interested in the bungalow I said yes and was told I would be called back with the details,when I was called back I was told that his supervisor had said I was not eligible yet on the ad for this property I was eligible and then to top it off I received the monthly news letter first line orbit looking after your health and mental health, like the ad says the worst landlord in the country?probably

Cwustomer · 17 July 2021 · Orbit Hailsham

★★★★★ 5/5

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I needed help when I moved in as I…

I needed help when I moved in as I wasn’t well health wise and mentally and wasn’t sure what I needed to do and when, having Tom as my “ safety net” helped me feel comfortable and safe

Ian · 16 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Rosario was really helpful to me and…

Rosario was really helpful to me and made me feel very comfortable about moving in, and the help available to me if needed. Thanks

Ben · 15 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Excellent service everything explained…

Excellent service everything explained nicely

Robert · 15 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

New tenant to orbit

New tenant to orbit, it was noted at sign up I had no hot water and that I would get a notificatIon when repair was to get done.6 days on, currently on hold 33 minutes, paid rent for a week when I can’t live in house as my son is autistic with no hot water or shower - disappointing start to say least.

Donna · 13 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Housing disrepair

Hi All , I have been an Orbit tenant for over 30yrs . In this time I’ve seen a steady decline in their repairs service . I’ve been waiting since 2019 for a bathroom upgrade . I’ve spoken to MPS customer service , Estate Manager , orbit complaints . Orbit customer service . Enviromental Health - the list goes on and I’m getting no where . I’ve been given so many dates for work to be done but it’s never materialised. I have now been advised to go to my local newspaper as my bathroom is unhygienic and absolutely falling apart . I am now looking at housing disrepair solicitors . Disgusted at how Orbit have just ignored my requests over the past 2yrs . Quick enough to take my rent

Shirley · 13 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

My tenancy support coach Susan

My tenancy support coach Susan, is exceptional in understanding my mental health issues and finding ways to help me to address important matters. Reminding me and helping me to prioritise and complete the most important tasks and guides me with reliable and excellent information to help me have a better quality of life. Thank you

Katherine · 9 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I can't put a review down about orbit…

I can't put a review down about orbit because they are that rubbish they don't deserve to have any reviews been waiting for a mutual exchange since 7th May 2021 been told numerous thing's about the paperwork that because of covid they have a back log of mutual exchanges to go through I was told 3 weeks ago that they had my forms and it was being processed more lies every time I phone they say something different enough is enough

Ms · 8 July 2021 · Orbit Hailsham

★★★★★ 4/5

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My experience with orbit was fine and…

My experience with orbit was fine and the staff very friendly and helpful

Gillian · 8 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I can’t thank you enough

I have been supported by jo for the last 6 months. She’s amazing, not only has she helped me with my tenancy she’s listened and been there for me. She’s heard me cry, be a mess and I can honestly say she’s part of the reason I’m coming out of the other side. She’s an asset to orbit and I can’t say enough lovely things about her. Thank you so much for everything you have done for me, it’s clear that you care and it’s not just a job. I’m very thankful

Bev · 7 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I’ve had Sara as my Tennacy couch for 6…

I’ve had Sara as my Tennacy couch for 6 months, Sara has been amazing with all the support she has given me so much weigh has been lifted off my shoulders thanks to Sara x

Hannah · 7 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I can not express how much this lady…

I can not express how much this lady has helped me over the last 6 months i belive she gone above and beyond her job needs im so greatful sarah xxx

Stacey · 6 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Thank you Orbit

Myself and my partner are new tenants with orbit. Never holding an tenancy before. We have had so much support from Rosario Somma. We are so thankful for helping us settle in and also offering support for my partner and working. He has been patient with us when we have been unable to attend the meeting or had our daughter making noise in the background.

Terri · 6 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Terrible, terrible, terrible!

I'm not even sure orbit deserve a 1 star rating. I reported an issue with the toilet leaking when we first moved into the new build. They eventually came and fixed it 10 months later, once I'd already paid 2 extortionate water bills, which they wouldn't help out with. It's now broken again and they tell me as I've been there a year they can't fix it and I'll have to pay someone to come and fix it! Same toilet, same problem! Obviously wasn't fixed in the first place!!My poor next door neighbours have had their ceiling leaking and collapse in from the upstairs bathroom! Please DO NOT buy your house from orbit! It's problem and problem and they never fix things. You'd be better off buying a plot of land yourself and getting some birds to build you a house on it. It would have less problems I assure you!

Sophie · 2 July 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Rachael was lovely and helpful

Rachael was lovely and helpful. She is a great asset to her team. She knew what she was talking about and offered me good advice. Thanks

Jason · 28 June 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

5 Star!

I was provided exceptional support for 6 months and provided valuable information and resources when they were needed

Chantelle · 25 June 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Susan Conway helped me and was very…

Susan Conway helped me and was very professional and informative

Tony · 24 June 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Brilliant!

I’ve had a brilliant experience with Rosario, mentoring me for the last nearly 6 months. He’s helped me provided me with a grant for a college course, helped me find volunteering work and help me see I’m more than capable of doing the things I want to do in life. Thank you so much for your help and support. I’ll be forever grateful.

Danielle · 24 June 2021 · Orbit Hailsham