Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 5/5

Trustpilot

MARGARET

MARGARET, WAS VERY HELPFUL, SHE TRIES TO EXPLAIN, THINGS TO ME. SHE'S GOOD AS GOLD

KWABENA · 13 September 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Awful housing association who have no…

Awful housing association who have no respect for tenants, leave properties in disrepair, award contracts to cowboy contractors (MPS) who quite frankly are useless, rude, lie, bodge jobs and create more problems, and have no respect when in tenants homes. They certainly are not qualified in any trades in my eyes, they are just handymen with no knowledge or qualifications. Orbit should be ashamed of themselves. I have made yet another complaint and have heard nothing from orbit, even though they say will get a response in 5 days from date of complaint. They really truly do not care about the stress they cause to tenants and the conditions they have to live in. I am quite frankly appalled by them and their contractors and will be taking my complaint further.

Allison · 11 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Great help to make me feel confident…

Great help to make me feel confident about my home and finances

Kirsty · 10 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Made me feel at ease with my anxiety on the phone. Explained everything clearly and checked if I needed any other help that I wasn’t aware of. Thank you for your help and patience with my mental blanks as they occurred.

Claire · 9 September 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Definitely the worse

Definitely the worse, and my mental health has changed me since being with orbit and their cowboys repairers MPS. won’t be writing a review as I would be here I all day. Don’t want a reply from Orbit with their sorry’s sympathy as it’s pointless as they don’t care! Can’t wait to move out it’s been a nasty experienceThey should be reported to the newspapers how they don’t care, they can’t repair their properties professionally they damage peoples personal processions they reck peoples lives and leave people hanging

Laura · 9 September 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit Housing = Life ruined

Orbit Housing = Life ruined I would urge anyone thinking about buying or renting a house/flat anything! from Orbit don't. They ignore you no matter what the question is and make your life hell.I'm now under so much stress in my life and the lead causing is that I'm trapped in a flat I can't sale because of Orbit. Charges going up 20%+ a year no explaining why or evidence stating it actually has. No interest in sorting out the EWS1 form. Zero communication for the first 18 months on the matter and now just repeats of the same letter. No details at all. Because there are no laws to keep them in check everything just gets worse and worse there is no way out and I've lost everything I've work hard in my life to achieve.

Anthony · 6 September 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Worst housing association in england

This is quite possibly the worst housing association in england by far,the majority of staff dont care so there managment infastructure must be a joke, what are they actually managing again? Want a nice stress free experience? Your better off running a mile from this one!

Chris · 4 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Sharon was very helpful in helping me…

Sharon was very helpful in helping me with an issue I had regarding housing I would recommend her to everyone I know

Chloe · 2 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Amazing service

Jo-anne Lyon was amazing from the start to the end of my journey she helped me so much I can now provided a better future for my family she was easy to talk to didnt judge me and was honest cannot fault her one bit amazing service

Melanie · 31 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Have found the people to be very…

Have found the people to be very helpful and kind.Amazing help from Julie Howard, who has been wonderful.

Peter · 26 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Iv been dealing with Becky .

Iv been dealing with Becky .. she was fantastic with me yesterday .. I was worried and stressed about my property issues and that I’m not happy with it .. she advised me so well so I understood and also helped put referrals and things in place .. I’m sad Becky was only covering as she did her job so well But I’m sure she wil excel in her new role

James · 25 August 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Seems like a reverse psychology company

So i had a call from an unknown numberAsking me about trying to reslove anxiety and didn't really want to talk then I realised they called my number that's not on the systemIt may of been the safe guarding team but how are they calling a number not on the system?? But i rang orbit and they said there is no notes bar one for the morning saying Cease actionHe had no clue what it ment and nor do iSo safe guarding team (maybe) call my other number that is not on my accountWhich causes more anxietyNo notes on the system regarding that call when I was just wanting clarification that it was legitThen the person having no clue what cease action ment

Autistic · 25 August 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

When will Orbit learn you get what you…

When will Orbit learn you get what you pay for. Kitchen upgrade with MPS will leave you suicidal and I’m not being flippant here. I’m writing this at 3.36am I work full time 8-4 but am so stressed since my kitchen upgrade work started I can’t sleep anymore and I’m struggling already with stress at work. I have been lied to by MPS staff, my property and home damaged, work done that wasn’t agreed and 13days later still have no kitchen. At least half that time no one was even working on my house when I was at work and they expect you to leave your key outside in a key safe. Two days no one came at all; then day 3 it was a couple of hours. It’s a joke. Disgraceful in fact,and when they did turn up they scratched my walls my flooring and have created more work and decorating expense for me in two other rooms so far. Left with no washing machine for over a week. Kettle in lounge until one workman plumbed machine back (after over a week and I complained) I had nowhere in kitchen where I could sit a kettle and plug it in to reach a socket even. My advice to anyone offered an upgrade say NO and refuse to have this done if you value your sanity. Worse decision ever. Well we are heading towards BH and I’m panicking that’s another 3 days of no kitchen ahead dust every and workmen’s mess to clear up after work each day I suppose . I’ve been in tears most days as they have utter disrespect and think as you are out of the way at work they can get away with it. Orbit wish me luck surviving or on your head be it. Rest assured I don’t want anymore upgrades, or should that be down? But as I experienced 6 weeks of no heat or hot water during snow with no help I expect nothing but equal contempt from Orbit too. They don’t care about people just the rent. Anyone else suffered an increase in mental health since living in an Orbit property I have joined your club. I have never felt so miserable in all my life as the day I turned my key and called an Orbit house my home

Shnorwich · 25 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Help to find a new career path

After finding myself unemployed as the pandemic started. I was at a bit of a loss with what to do. My work coach was brilliant and helped me decide on a course I could do which would help me further my career and helped with the funding towards it. He has been a massive help and been a great support contact. Rosario really is a credit to the company.

Ba · 23 August 2021 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

It's all good.

It's all good.There should be more training for tenants who want to get more involved with Orbit. from wd

Miss · 19 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Grant for upskilling

I had the great pleasure to work towards my career change goals with Tom Stanyon, Tenancy Sustainment Job Coach. From the outset, he has guided and provided me with invaluable information and support. He has helped me to focus towards my short term and long term goals of starting my new business venture. Although I am still at the stages of developing my business plan, I am very grateful for all the resources provided to me. It has allowed me to apply for a grant for a Nutritionist course which will eventually be an accredited qualification for me to start my own online cooking classes.

Maryzeeni · 18 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Tenancy support

Sara Hunt was my tenancy coach for 6 months, wish I could have her for longer. She was so helpful and friendly.

Teri · 12 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

At first me and rosioro clashed but…

At first me and rosioro clashed but when we both appolagised he was a great help

Rebecca · 10 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

very helpful

Rosario has been very helpful for me.His is very informative and supportive. I feel I can contact again if I need to and he passes no judgements.

Coral · 9 August 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

'Lifestyle Choices...'

Not so much of a housing association, more of a machine to collect rent from miles & miles away.If you sell, take drugs or enjoy the mayhem that comes with drugs, you will love living in an Orbit property.I asked them to do something about the cloud of weed that floats around constantly, they told me that they couldn't because, 'it's a lifestyle choice...'Told me to ring the police, who in turn told me that they had better stuff to do. Draw your own conclusions.

Alf · 2 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Before I moved into my new Orbit home I…

Before I moved into my new Orbit home I did not know how to use the internet, I lacked confidence. Since I have had chats with Asjad my tenancy coach about this, and he offered me the help I needed, I have been given the chance to learn how to use a tablet device and have had lessons with a lovely lady named Sue. I have now with such confidence been able to communicate with people, even getting my bills sorted out very quickly through emailing the company. I never thought I would be able to do this, and my children and grandchildren are very proud of me. I have less worry d dealing with problems like bills and replying to emails now. Thank you.

Sandra · 2 August 2021 · Orbit Margate

★★★★★ 1/5

Trustpilot

This company is a disgrace and should…

This company is a disgrace and should be held accountable for how they treat there tenants and mps the company they use to do there repairs and Norwich based orbit don't give a rats ass about tenants because we are in social housing they think they can treat us like this watch this space

Mark · 1 August 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

My experience with orbit has been very…

My experience with orbit has been very calm, I haven’t gotten stressed over anything and feel like they have listened to everything I have said. Rosario Somma, who I have been working with on the phone has been so much help with making things for clearly for me and making sure my rent is okay.

Ria · 29 July 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I went into the shared ownership scheme…never with ORBIT again

I went into the shared ownership scheme as I had no alternative, single mum etc etc. I put 40% into my property of 250K ! I then asked for numerous repairs etc and promised the world lol.! mmmm The garden was a bomb the patio was shocking and as for the paint and skirting boards OMG what had I got into to! Anyway I was promised by Karen the sales lady when my father and I signed the deadly form that we would get it sorted. Months later .... still months later nothing ignored my call nothing done. AVOID ORBIT for shared ownership or anything else they do not care once signed. lie after lie! I am 2 1/2 years no further! if only eh! stay clear! And now I have a threat of saftey from the semi next to me which is housing that has be paint bombed and my car smashed ! no help or safety moved her out left me to it with still threats as her stuff still in the house. utter joke. Police involved etc but have Orbit done anything to protect the not only smashed windows next door but me? gardens ruined from it long story but I am sick of the response... sorry for your inconvenience call ....... then you call and get told to email... then no reply? i give up x

Susie · 29 July 2021 · Orbit Hailsham