Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Orbit just never learn..

Not even a year later, same bull s... from Orbit and their Robert Heath contractors. 3 years waiting for repairs still, ignored mental health, GP, Police and more stating I should be moved. Meanwhile threats of them breaking in, eviction and more as I refuse to let them in due to me being disabled and them not wearing PPE. TWICE they've turned up without even a face mask even though they were told I'm disabled and promised to wear it. One of those times the appointment was confirmed cancelled and instead they still turned up causing me to have a panic attack.Promised to have this resolved (again) 10 days ago but nope the clowns at orbit seem to have forgotten to call and their lovely agents will beg me to call them again. At wits end with this disgrace of a company. They only care about money, they've charged me to replace another tenants front door which isn't even the same building! Our flats are self contained and have no shared doors. The grounds maintenance we're charged for is never done, there's no grass left it's all moss and weeds! Oh and they charge us for the whole estate not just our grounds! They had the cheek to charge for street lighting that didn't work since september 2020, and then claim the electric bill went up with a dead bulb? GENIUS Orbit are scam artists. No wonder all the Orbit residents in this area want to leave!EDIT: A third agent sent, no PPE not even 24 hours notice again. Another breach of law com on your disgrace. Upon phoning at my expense I'm told my complaint made on November 26th still hasn't even had an agent added. And to add more details I have to phone customer service which is a 30 minute wait. Do Orbit really only have one agent handling the phones? even a monkey can do a better job!

Damien · 7 December 2021 · Orbit Hailsham

★★★★★ 5/5

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Very helpful,polite and knowledgeable…

Very helpful,polite and knowledgeable 👍a lovely lady!

Mrs · 1 December 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Service charge tv ariel £2000 20-21

Service charge tv ariel £2000 20-21service charge tv ariel £250 21-22Honestly, what a bunch of fools blatantly they are being scammed by the tv ariel installing company and passing those costs onto their customers!I have never seen charges like that yet it's pretty common in kent! disgusting that you are even passing these costs on to your tenants!

Danieldep · 24 November 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Worst company orbit

Worst company I have to deal with it’s not customer service that’s the problem, they just take your call it’s the management, 98 days to repair water leak from upstairs flat I am ground floor total nightmare still on going after eight months no help given at all I bought dehumidifiers I paid to dry flat compensation is months late can't get answers ignore my complaint avoid at all cost it will affect your health nothing is good being orbit resident.

Jim · 22 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Lovely lady I spoke too

Rating only, no written review.

Helen · 17 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

It was helpful

Rating only, no written review.

CS · 13 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Rachael was kind

Rachael was kind, empathetic and very knowledgeable. Her understanding and compassion made me feel human.

Elizabeth · 11 November 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Constant deliberate mishandling of complaints, corruption and ignorance!

I have made constant complaints about one of Orbit's tenants harassing me for the better part of 4 or 5 years.Back in around November 2014, I told the tenants son, who used a motorcycle that pavements were for people and not motorcycles, this is enshrined in law, namely Sections 33 and 34 of the Road Traffic Act 1988 and Section 59 of the Police Reform Act 2002.The son responded by telling his bully and thug father that I "threatened to kill him" when those words were never said. My exact words were: "pavements are for people, not bikes... numpty". Since then he made a point of riding his bike on footpaths knowing that I was watching, and on at least 2 occasions, there were small children playing nearby. Who knows what would have happened if he hit one of them, perhaps a disqualification and a prison sentence for causing serious injury by dangerous driving?Some time later, he had an accident on a dual carriageway after a car hit him, he got a new bike and his acts carried on unabated and he eventually got a large Honda motorcycle which was loud and backfired. He did this purposely outside my address while giving me the middle finger.I contacted Orbit Housing repeately, and all they did was DELIBERATELY mishandle my complaints, and ended in them ignoring me, despite repeated proof by way of video evidence. In the end, I just exposed them on Youtube and he sold his bike and I have not heard from him since.The father on the other hand...The father up to last year continued to harass me, using his loud motorcycles on footpaths, this includes riding them without wearing a helmet, almost running over small children, and reving up his engine between the hours of 4 and 5 in the morning knowing what he was waking me up every time. I started to record him and eventually got proof that he was pushing his bike past his house, but riding it past my address, which shows that he was doing it purposely.Since around 2 or 3 weeks after that video was uploaded to Youtube, I have only heard his bike start up once. That was earlier this year.In short, Orbit were less than helpful, and only cared about taking rent from their tenants, ignoring and deliberately mishandling complaints from tenants of other associations.**UPDATE**Orbit have now ceased all communications with me.This is because, in my view, their customer service is so bad, that it does not exist! I am also of the view that I can say with a degree of confidence that they dont care about the utter misery that their tenants cause people like myself and just prefer to ignore it. A lack of response here tends to support this theory as well.

Thomas · 11 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

My tenancy coach Sara hunt

My tenancy coach Sara hunt was fantastic on supporting me with everything I only met her once but she was easy to talk too she understood me, and I loved talking to her about my problems etc and I will miss her support. The best person I have met so thank you.

Robyn · 8 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Really great support and kept informed…

Really great support and kept informed throughout the process 🙂

Laura · 8 November 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Poor upkeep of site

As a potential buyer I became aware of their failure to keep the site in a tidy condition. A resident told me this is an ongoing problem and their customer care is very poor.

Paul · 6 November 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Beware of Service Charge as grounds not maintained as promised.

As a potential buyer I was concerned about the service charge. I have heard from a resident that the promised maintenance is not being carried out and have seen for myself that weeds and grass are left to grow. Promised refunds never happen. I am reluctant to buy an Orbit home as do not want to live in what is fast becoming an uncared for mess.

D · 6 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Amy was brilliant

Amy was lovely, understanding and extremely helpful. I'm very grateful for her help.

Lucy · 5 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Supported by a stranger that made my day!

I was apprehensive about answering the phone because it was no caller Id but I am so glad I did Amy took her time and was very patient with me I felt lonely dark and quite sad this morning but Amy listened and explained what she was going to do for me she asked my permission to refer me to a couple of different support networks she cheered me up and I can tell she is a kind and generous lady. Thank you Amy 10 out of 10 darlin! Oh yeah she should get a pay rise and a promotion lol we could do with more Amy’s in this world…

Heidi · 4 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

The service was very valuable

The service was very valuable. Unfortunately at the time I was unable to gain the most from it but it will be very valuable to me for now and the immediate future.

Maria · 2 November 2021 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

AVOID orbit homes !!!!

4 years of living in an orbit home and genuinely I have sung their praises constantly, unfortunately I was downsized to a smaller property as the property no longer worked for me and I was told by the council I had 3 days to move into my new property, Orbit are completely unwilling to help me in any way with the fact I now have to find the rent for 2 properties! They refuse the allow me to wave the 4 weeks left on the old property even though I have already moved out! I feel that the 4 weeks notice to quit should be taken on a case by case notice and not a standard policy! My opinion has changed of Orbit through their terrible handling of this as I’m now being threatened with court because I can’t afford to pay the 4 weeks rent on old property and my new rent on my new property ! Terrible show Orbit from someone who has NEVER so much as been a day late with my rent and kept your property immaculate yet the snack heads that live in your properties destroy them and never get penalised!

Sam · 1 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Rachael from orbit is a lovely caring…

Rachael from orbit is a lovely caring person and has given me some good advice. I’m really pleased she rang me today. Thank you Rachael for your support.

Stacey-lou · 1 November 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

On Friday 15th October I was with My…

On Friday 15th October I was with My Mother in Her Flat ME2 4DX When the Kitchen Light failed to work. My Mother is 85 and Disabled and Phoned Saturday 9am to Report the fault. After insisting she was Disabled and used a Zimmer Frame around her Flat Orbit agreed to a 4hr call out. After no-one appeared another phone call was made and it was10hrs before anyone appeared who said he couldn't repair as wholesalers were now closed and would report and sort on Monday18th October. Needless to say no0ne appeared or contacted my Mother. After an official complaint was made. A Contractor phoned on Saturday 23rd and said it had not been followed up or request for repair was made. Mother was also casually told to put a Table lamp in Kitchen to use. Where is Health and Safety in that. Eventually 12 Days Later an Electrician appeared and fixed faulty light. I was told by Scheme Manager that Repairs are all on 30 Day Response and Later informed it was now 90 Days Response. How can Orbit treat Elderly Disabled Residents in this Way. They Just Don't Care about anyone. Only Silly Rules & Regulations.

Chris · 1 November 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

sharon was amazing in doing her job yet…

sharon was amazing in doing her job yet bein there to listen and not judge...and was so good to have someone to listen n help me ..no matter what day or time ...she is a credit to orbit ...☺️

Janet · 27 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Professional and thorough support…

Professional and thorough support service orbit are a great company with tenants there main focus

Rachel · 22 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I had a great experience with Jo

I had a great experience with Jo. I have never met her but she's a nice person. She also supported and helped me about finding a job, she introduced me aswell to some people regarding my job issues. I have learned lot of things like how to do jobs search, write a CV etc.When ever I need informations,advices she has been always available. Unfortunately I haven't found any job yet and thank you for the support. Really appreciated. 😊😊

MD · 21 October 2021 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Lucy was very helpful

Lucy was very helpful, she ensured that my issue was dealt with. I was very pleased with the way she took her time in dealing with my query and thus extremely happy with the outcome

Bose · 21 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

My Tenancy coach is wonderful

My Tenancy coach is wonderful, I never regret the service I got from him.My Tenancy Coach from orbit, Asjad has been an amazing support system during my first time living alone. It has been a comfort knowing that if I had any questions or worries I could email or call Asjad for advice. He’s supported me for months to settle in and how I can progress on my career He’s amazing from orbit thank you

MISS · 21 October 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Follow up. Disgusting service

Follow up.I contacted customer complaints as per below. Still awaiting a reply.After being given the run around for months to whom is responsible for return of deposit. It turns out it was the person i was talking to at the beginning.I therefor requested again return of deposit and still nothing. Been over the 10 working days for return. I had repeatedly requested contact details of the company that is meant to hold the deposit safely and I have still yet to be given these.Legal action next?

Lewis · 20 October 2021 · Orbit Hailsham