Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Notice of Seeking Possession

Orbit are aware that I have ongoing mental health issues. They have issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose. I have paid the £190. I wont contacting Customer Services.

R · 10 February 2022 · Orbit Hailsham

★★★★★ 5/5

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Thank you for your help I'm am very…

Thank you for your help I'm am very happy and feel you have truly supported me 😀

Hugh · 9 February 2022 · Orbit Hailsham

★★★★★ 1/5

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If your going to evict me, do it

Considering these people reckon and can magic money up when i cannot even afford a Netflix subscription is funny. I have spent the entire day in tears. Thanks to a lovely letter wrongly stating I've been in arrears in months this isn't the case. Despite paying my rent every month. Threatening court action in a letter with staff saying no we aren't is just wrong. So it's a bittersweet symphony.

Gaz · 4 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

The lovely lady made me feel at ease…

The lovely lady made me feel at ease and gave me really good support really made me feel comfortable

Lacey · 1 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Honestly couldn't believe the quick…

Honestly couldn't believe the quick service and quality! My boyfriend is going to love it!

Nakita · 30 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Yet another terrible review

Yet another terrible review. Next door neighbour slamming his front door every 30 mins, emailed Orbit twice, made a complaint online and received an email saying I should talk to neighbour and contact environmental health! Obviously already spoken to neighbour as his front door has been broken for at least 6 weeks! Thanks for your help and the usual poor service

Consumer · 27 January 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Amy was very informative

Amy was very informative, understanding and had a great attitude towards myself and the situation

ANA · 27 January 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Fabulous customer service

Morgans customer service is excellent. She has a fantastic manner on the phone and she's so polite and understanding. Morgan seemed very knowledgeable regarding the services Orbit provide for tenants who have fallen on hard times.5 stars out of 5. I cannot fault the service that I received today.

Denvers · 26 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Awful housing association

Awful housing association. Left living in a mouldy house (which im allergic to) i have to go out the housw for hours at a time because the effect that its having on my breathing so much ive had to start using steroid inhalers and salbutamol just to be able to sleep here. I have a son with special needs and theres water dripping off his ceiling from the damp and the mould in loft aswell as the unsafe beams up there. Hopw you like what happens next orbit you have had almost 5 years to rectify this and you havent. Your unethical and unsympathetic but soon as any payments late you send out notice of possessions making peoples anxiety and depression worse well done for being so evil. Love the generic replies contact customer relations been there done that still nowhere. My solicitors told me to not contact yourselves now 👍

Gemma · 24 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Do you want to be ignored? Join Orbit

Do you want to be ignored, lied to, put at risk? Then become a tenant of orbit housing and try to get urgent repairs to your home carried out. The will promise you anything to get you off the phone.Workmen visit, eventually. they are unable to fix your problem so nothing gets fixed. when you phone to complain the people on the other end of the phone don't give a s...t. Orbit have posted the usual reply, asking me to contact customer services. I will not be doing this because I know from experience that they will give me a load of rubbish over the phone, they will promise to ring me back, they wont. so its a waste of time.

Bob · 19 January 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Spoke to Lucy from mind and was helpful…

Spoke to Lucy from mind and was helpful with my situation

Natasha · 18 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Truly the epitome of modern slum…

Truly the epitome of modern slum landlords.Second bedroom 6.4x6.0 is not fit for purpose nor does it conform to housing standards.Your income team are unethical and inhumane, leaving me in abject poverty and having a fundamental effect on physical and mental health.I'm giving up my slum as they do nothing to help even when you've spent 18months trying to downsize but no one will takecthe property because of the ridiculous room size. Unethical and immoral organisation which should have its charity status revoked.Shame on you.

Stephen · 17 January 2022 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Still no Help forthcoming

following on from my review of orbit and MPS. I was contacted by orbit customer services about my review. I was spoken to by a lady who really seemed to care about my problem, she promised to try and get things moving. shortly after that call i received a text from MPS saying that an engineer would be attending the next day [13/02/2022] he duly arrived, unfortunately he knew nothing about the job, did not have with a new pump. he could do nothing so he left. a little while after that i received another text from MPS giving me an appointment on 21/02/2022, which would be 2 weeks since the problem started. so i phoned customer services again. its me experience that there are 2 types of customer service people, those who really care and want to help, like the lady that i first spoke to, and the second type just want to spin you a line and get you off the phone. This time i got the second type. he told me that somebody would ring me back shortly, of course they never did. so this farce continues, unfortunately it is not funny considering the serious possibility of further problems with my infected legs. maybe you have to die to get anything done. if there was ever a vote on the best customer service i am afraid that orbit would not make the top 50. there behaviour is disgusting.

Bob · 13 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Feels like I'm banging my head against…

Feels like I'm banging my head against a brick wall.I've called numerous time since the summer regarding the lights in the carpark. Since October, none of the carpark lights or light outside of the bin store have worked. This means that the carpark area is pitch black at night.The impact of this has meant it's become scary coming/leaving home or taking the bins out after sunset. Customer service have agreed this is a safety issue as I honestly wouldn't be able to see if someone was hanging around or hiding in the area as it's too dark.On top of this, kids hang around in the carpark and I've been in a situation where they were outside of the headlight beam and I didn't see them, another potential safety issue.Every time I call up I am given a new reference number and told I will be contacted within 24 hours and I never am. I can't keep calling and having the same conversations.I've already logged a complaint (no response) but you can't keep following the same process of booking a repair if it clearly hasn't worked the first several times.I've asked for a residents meeting with the property manager, no response.The back door is broken and no longer closes unless physically slammed. This is a frequent fault but you insist on fixing with cheap materials that break when it's a bit windy.The communal window cleaner comes and cleans the first 2 floor windows on the outside, doesn't bother with the upper floors or the windows round the back. He then sits in the van for 15 minutes and drives off. I've witnessed this several times... you can't get away with these things when everyone is now working from home!The communal cleaner is supposed to come weekly but only turns up once a month.The groundskeepers mow the lawn and leave the trimmings over the walk way for us to sweep. They don't trim the area by the side of the building where the gas meters are so they aren't visible or accessible. At this point, why are we paying service charge? One of the residents has had to replace the bin store lock with his own money as it kept breaking with the cheap one you keep putting on. He spent a little extra and it hasn't broken since.Another resident sweeps the walkway after the grass has been lawn to stop the cuttings being walked into the building.We may as well manage this ourselves and stop paying the service charge as this is beyond a joke.Let's not mention the £600 extra you added to our bill that we would have been paying if one of the residents hadn't meticulously gone through it.It's so frustrating.

C · 13 January 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I been struggling with my mental health…

I been struggling with my mental health (bipolar relapse) due to family circumstances and Amy was asked to ring me to see how orbit can help support me .Amy really helped me she was very understanding and was easy to talk to l didn't realize they offer support for there tenants for their customer, Amy has good people skills kind regards Jane Newman

Jane · 12 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Yet again apalling service from orbit…

Yet again apalling service from orbit and its contractor MPS [Mitie] Wetroom flooded again shower not draining water. "engineer" attended could not ascertain problem, again.I am very high risk of serious infections in my legs, do orbit care? no they dont give a toss. when i phoned to complain the guy thought he knew better than my doctors, said it was not a problem, use the sink he said, in f.....g wheelchair?? now it seems i am not going to be able to wash for another 2 weeks. well done orbit, useless as ever.

Bob · 11 January 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Sells home while I am still waiting to view

Appallingly sales team lied constantly to me about a viewing that did not happen

Stopford · 30 December 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

A little hope for the future.r…

I can't falter the staff that work for you, Lucy gave me all the information I needed and explain how the scheme worked and will hopefully be working with me in the new year.

Nick · 22 December 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Lucy was very polite

Lucy was very polite, helpful, knowledgeable and understanding to my needs

Wendy · 21 December 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

This company is full of people lying…

This company is full of people lying and sending people around in circles instead of doing a repair to a home

Kyle · 15 December 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful in getting me the help I…

Very helpful in getting me the help I am needed within my property and within myself. Very understanding.

Jemma · 13 December 2021 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Very very helpful but not overpowering…

Very very helpful but not overpowering or detrimental. Offered me every service possible to help me through my situation, Thankyou

Amanda · 8 December 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Rachael was very helpful and guided me…

Rachael was very helpful and guided me on all the different help that is out there to help me get through the tough times I’m having

Lucy · 8 December 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful and supportive thank you

Rating only, no written review.

Angela · 7 December 2021 · Orbit Hailsham