Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Cannot get through called yesterday and…

Cannot get through called yesterday and message more than 5!persons ahead of me and cut me off at 5.15 after 1 hour 30 mins today says same more than 5 persons ahead of me been waiting now 90 minutes and still same message terribleService

Joy · 15 October 2021 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Not So Helpful Orbit…

So Orbit decided that I am able to get out of my wheelchair climb steps and replace the offending lightbulb, that they don't want to fix. obviously that is not possible. so eventually I managed to coerce somebody into doing it for me. so we purchased the replacement bulb, and the kind person put it in for me. Unfortunately it still does not work. so I phoned orbit again. this time orbit agreed to send an engineer, as I had tried to fix it myself. I was given 24 priority because of my disability and an appointment was made for the next day [14/10/2021] later that day I had a message saying that another company would be handling the repair. the next day that company cancelled and rebooked for 20/10/2021. swo now my 24 hour priority repair has now changed to the normal, we will arrive sometime maybe. what wonderful service!!!!!!!!!!!!!!

Bob · 15 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Amy was amazing and gave me a listening…

Amy was amazing and gave me a listening ears. This is very important to me.

Bimbo · 12 October 2021 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Help? What Help? Do It yourself.

I am a resident of orbit housing, i am 75 years old and a disabled wheelchair user, I can only walk a few feet and i require assistance for most things. I phoned orbit today 07/10/2021 to request assistance with my lights in the hallway that are not working. I was not offered any help, instead i was told to get a neighbour to change the bulb, or to get a local electrician to do it. This has never happened, previousely they send an electrician to fix the problem. what has changed so much that we now have this apalling lack of service.

Bob · 7 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Orbit Review

Orbit Review, just had call from Morgan at Orbit, really understood my problem and was very clear and helpful with lots of good advice, did not judge and was very professional as well as being friendly...

Tony · 5 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Superb to get on with learning

Richard was very helpful now she can be on computer learning more and do things

Thiru · 4 October 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Yes the lady was very nice and…

Yes the lady was very nice and explained lots of options for me.

Colette · 1 October 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Terrible service for end of tenancy.

Terrible service for end of tenancy.No help, No accountability.Similar to below.I rang for advise on ending tenancy, was told i was being sent a link. Waited 2 weeks and nothing, had to then pay for the extra 2 weeks even though I had already moved out.6 weeks after moving out i got charged another full month.Took 2 months to get that refund.Now its been almost 4 months of me chasing every couple of weeks for deposit. No one is passing numbers or names, last email i sent I wanted to make a formal complaint, told they would contact me. Again nothing.If this was the other way round there would be evicting me for breach of contract.Solicitors will be involved next.

Lewis · 30 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very friendly and informative call

Rating only, no written review.

Mr · 30 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Working with Marget was really good and…

Working with Marget was really good and helpful

Diandra · 30 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Financial help

I needed help financially as I was struggling a little. I did get the help I needed, advice too. I was pointed in the right direction. Thank you.

Natasa · 29 September 2021 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Great service

I feel I was given great service because although I didn’t use the service fully, I always felt supported by Kathryn because she would call or text to catch up and that I could talk to her whenever I had an issue.

Sophie · 28 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very friendly and easy to talk to

Very friendly and easy to talk to. Was a big help with me becoming a orbit tenant. 5 ⭐⭐⭐⭐⭐

Mark · 28 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Tenancy Coach Support.

We are new to renting from a housing association so the support we received helped us understand what is expecting of us and also what we can expect from Orbit. Our Tenancy Coach was excellent at explaining things and talking to her was easy, we are very pleased to have had the support.

Aaron · 28 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful and very supportive

Very helpful and very supportive Very reliable for contact

Hayley · 28 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I have had alot of support and help

Rating only, no written review.

Rikki · 28 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Support

Contacted by Amy. Offered me some supportive help - which I badly need at the moment.

Suzanne · 28 September 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Do not care about their tenants at all

Do not care about their tenants at all. Waiting over a month for repairs to be done again. Sent out the same company twice for them to tell me the same thing that the job needs escalating as it's a huge problem. Health, saftey and hygiene risk. No one contacted me at all I am constantly chasing the repair. Put a complaint in and even they haven't sorted any thing out. Back on the phone to chase it. Back to another half hour wait to even get through to customer service. Absolutely disgusting.

Kelly · 28 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

The lady I spoke to was helpful

The lady I spoke to was helpful, friendly and polite and also very empathetic.

Karl · 24 September 2021 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Does the department exist /were my money

Oh were to start orbit were great during our tenancy but now we have moved out its been hell We moved out 3 months ago and when leaving we spoke to the person who would collect keys and survey property so we would get deposit back and he was going week after. All good but this is were the issues start We were billed for a month that we were not there and had to chase for that refund and took around a month to get that back Out deposit is held in separate account apparently and they need outcome of survey to issue refundI have had to chase every week with numerous emails and calls and what ever this department is either consists of one person or maybe there still using carrier pigeons and more code because I have had no response. I'm 3 months into my new house and should not have any dealings with orbit now it's becoming a joke now 1. Were is my money 2. Were are the staff dealing with my issue 3. If no one has heard from surveyor in 3 months are they ok should we send help 4. You have done works in the flat since I left so I assume it was fine 5.if everyone that moves out of a place owned by you are they all waiting 3 months (getting onto 4 months) for a deposit returned or our you hoping they just forget

Roger · 24 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Kathryn was such a good tenancy coach

Kathryn was such a good tenancy coach. She always explained herself and any appointments she give me she stuck to them and was always on time.

Tia · 23 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Support from Lucy!

I asked for support from orbit and Lucy delivered it! She checks up to make sure things are going smoothly too and keeps in contact!

Luke · 22 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I ty for all the support you have…

I ty for all the support you have given me I have appreciated everything u do for me I feel when the support ends I’m alone.

Teresa · 17 September 2021 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Jo-anne Lyon A Guiding Star on a stormy sea

Jo-anne Lyon . Has been supporting Me with Gaining New skills and Qualifications. During a very stressful time in my Life . This has improved my Job search prospects ,and My Mental Health has greatly improved . Jo has helped Me with to many things to mention in a review . This Lady has gone above and beyond to Help me . Jo a Lady with Such Diamond Qualities . I Have met and spoke with Ladies working for Orbit and I can say I have not had a problem in 15 Years of being a Orbit Tenant .

Sheila · 15 September 2021 · Orbit Hailsham