Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

This really isn't good is it?

This really isn't good is it?I called at 9.45pm to your emergency line as I have a leak somewhere in the kitchen under the sink that is behind the actual plasterboard and has now leaked all under my kitchen floor making it squishy, the flooring is ripping and breaking due to the leak.I was told I would get a call.in the next 4 hours but maybe before....it's now 3.07am and I haven't had a call....I explained I have a special needs son and she assured me what I just stated. So I just waited up all this time for what? My son will wake up early and need 24 hour care, I'm a single parent and I'm going to have to deal with all the daily stress with little sleep. Thank you yet AGAIN for being a complete waste of time. I will cancel my direct debit that I set up to pay the rent and I am not paying another penny until the issues in my property are sorted.Don't house with this association, they don't care about tenants or the state of properties and when you are a few days late with rent they threaten you with all sorts of disgusting things. If you want your rent on time carry out the repairs on time, and as for emergency 24 hour call out? Hahahaha, who's going to crack the next joke?The longer you leave this water that's flooded my kitchen floor underneath the more damage, the more damage the more it costs you to rip it all up and replace it. ***UPDATE***I had an UNQUALIFIED plumber sent by Orbit by MPS to fix it.....he told me himself!! He isolated my cold water pipe going into the washing machine and told me that basically it was my fault and orbit would most likely not repair anything....fair enough.....He goes, tells me there won't be anymore leaking as it was that....I now have video evidence of the old eroding copper piping leaking! Of course it wasn't fixed as they sent an UNQUALIFIED plumber!! I will be contacting my local council to report this behaviour and I won't be allowing any of your contractors into my property to fix anything unless they can prove they're qualified to do so. Disgusting performance and the press will be getting this, I also want someone from orbit to contact me and explain why they allow UNQUALIFIED personal into properties to fix things they aren't qualified to do! He then told orbit he "didn't say it"....oh really? Why would I know that his Dad was a qualified plumber and took him on jobs as a kid and that's how he picked it up? I smell incompetent liars 💀🔫🔫🔫

Nempire · 27 March 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Help with laptop

I had Lucy get in contact with me as i had been referred to her about a laptop. She was extremely helpful, friendly lady and helped me alot. Nothing was to much hassle for her and kept me informed by email and phone calls about everything she had done for me.

Julie · 25 March 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Wellbeing grant

Very polite lady who asked me questions about a problem and we managed to sort it out together and she was happy with our conversation

Mrs.l.mason · 25 March 2022 · Orbit Hailsham

★★★★★ 3/5

Trustpilot

It's was good

Rating only, no written review.

Joe · 23 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

orbit only care about money not human…

orbit only care about money not human life sheen court margate kent is worse place i have ever lived in sooner live on streets live here my mental health has got a lot wore not orbit will care

Dave · 19 March 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Excellent service

Very kind, helpful, compassionate & informative

Julie · 18 March 2022 · Orbit Margate

★★★★★ 1/5

Trustpilot

I'm now disputing my entire tenancy due…

I'm now disputing my entire tenancy due to the fact building control inspections wasn't done competentlyI'm requesting my 5 years of rent be returned bacause I was rented a property that shouldn't of passed building control. Which makes the tenancy in question because a tenancy can only occur if building control said all is ok.Unless your going to tell me it was visually checked and they signed off a broken plug socket, signed off a bathroom that wasn't completely sealed.... Which lead to the issues that occured and not just to me but to other neighbours it's very obvious your "independent" building controller nhbc isn't very good at their jobs.So now I'm living in a property til the end of the month that I know could have more issues then I'm aware of. Building control should of spotted the issues instead it's left to tenants to do their job. It's very obvious my house shouldn't of passed if it was inspected correctly.

Gail · 17 March 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Support from Orbit

Very recently l received a telephone call from a genuinely warm and thoughtful person called Rachael at Orbit. Rachael outlined the additional services that Orbit offer to tenants, which l thought were wonderful. I have now been directed to more services and help that l could not have accessed, if it were not for Orbit.

Stephen · 16 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit housing do not respond to…

Orbit housing do not respond to dangerous repair work ( like an upstairs double glazing window hanging on by a thread… they will not respond following a telephone call,Badly managed Weak staffThis is the sort of outfit whom probably deal with low life’s and therefore treat everyone with disrespect,Avoid at all costs even if you are homeless Stay homeless for that bit longer to avoid these rat infested outfit,Regarding reply I doubt you can it’s deep in your DNA

Chris · 16 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Brocken Lift

I am writing this for all the people at 10 to 50 Larner Road. We have been without a lift for over 3 weeks.No one seems to be able to tell us when this will be fixed. Our Housing Officer is worse than useless andcontinues to pass the buck. We have elderly and disabled living here and feel we have been abandoned.You are our Landlord so do something.

Beryl · 13 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I signed up tenancy and according to…

I signed up tenancy and according to them my tenancy and liability for rent started on the same day and that required me to pay rent for 2 properties at once. Orbit wasn't helpful and didn't want to move the tenancy start date in order for me to be able to cope financially. Flat hasn't got no flooring and repairs taking months to be addressed.On top of that I pay my rent regularly but keep on receiving notice of seeking possession because my rent is in arrears according to them. No understanding by advisers and good luck with trying to get through to them on the phone line provided.

Justyna · 13 March 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful…

The lady called Rachel was very understanding and helpful. She gave good advice which I've followed up.

Jaqueline · 11 March 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

After being contacted by Lucy recently…

After being contacted by Lucy recently I was extremely happy with how I was treated the help she offered and the empathy shown to my situation. Thank you

Dancey's · 11 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

So after reporting my leaky roof to the…

So after reporting my leaky roof to the ever helpful orbit, and them telling me that they couldn’t repair it for weeks and two no show visits to even look at the problem, I decided to repair it myself. I had no choice as rainwater was continually getting into my electrics.I managed to climb onto the roof and push back the three tiles that had slipped. I wonder if there will be a reduction in my service charge as I’m now doing my own repairs. Thanks again to all of the team at orbit for the lack of concern and help! So looking forward to selling my property and never having to deal with orbit again.I would advise anyone buying a property that involves orbit, not to do it.

Mr · 5 March 2022 · Orbit Margate

★★★★★ 5/5

Trustpilot

Thankyou for your help

Thankyou for your help great customer service and understanding

Darren · 4 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Recently signed up to a one bed…

Recently signed up to a one bed propertiy but orbit cannot even meet their own deadline of 24hrs to uncap and test a boiler and when calling them it takes 30 mins on average to speak to soneone and they think that Sorry makes the situation better so am paying rent on a property i cannot even use

Kirk · 4 March 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Leaking roof

Phone Orbit to report a leak in the roof of my block. Told them I was top floor flat owner of the property and that they are responsible for the roof, which they agreed. I also told orbit that water was getting into my electrics. Orbit then told me they could not repair the roof for a number of weeks and to be careful that we didn’t get an electrical shock from the electrics in the property, and if we did it’s not there responsibility.

Mr · 2 March 2022 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Although Amy was very helpful

Although Amy was very helpful, she was unable to offer any help for the problem I needed help with

Mitch · 24 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful

Rachael was very helpful polite and understanding

Kennedy · 23 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Questions answered..

Amy was extremely helpful,she answered all of my questions that I put to her,steered me in the right direction and genuinely asked how I was,a pleasure to speak to.

Elenor · 23 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I received a lot of help

I received a lot of help, advice and support. I felt encouraged that there is so much support available for my health condition.

Jaqueline · 21 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very good and helpful

Rating only, no written review.

Abbyluvscats · 17 February 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful conversation and…

Very helpful conversation and informative conversation

Nash · 17 February 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

You can't just randomly knock on tenants doors.

Thanks for the random drop in today with no notice. (I call it harassment) Thank you for verifying your happy to leave tenants with no working toilet for up to 28 days with no offer of alternative accommodation. Just making sure my cctv recorded it and I'll be posting it online when I leave the property. (unless me and orbit can come to a resolution) I think this is just told me everything I needed to know about orbit and how they treat their tenants.That's insane. I'm amazed your allowed to rent to the most vulnerable of society. And allowed to leave them with not toilet for 28 days. I have no words I'm lucky in 2018 you left me without a working toilet for 7 days. Im so glad when I leave.

Gail · 11 February 2022 · Orbit Hailsham