Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Had a plumber come do some work on my…

Had a plumber come do some work on my leaking sink taps in my kitchen from a sub contractor, they left after doing the work, I went to use the sink and my kitchen was flooded, called orbit told them and now they say can't do anything till next Tuesday 20th, and not classing it as an emergency and expect me to do my washing up and washing in my bath. ABSOLUTELY FUMING.

Jason · 13 September 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

This company is a Total rip-off

This company is a Total rip-off! Do not use. They rented a truck and I purchased insurance, we took an Uber to pick up truck and there were no trucks avable, took Uber back home and then spent over 4 hours on the phone getting the run around. I ended up sending an email stating that since truck was not ever available I did not need ins for it. They just sent email advising that they would not return $75.00 they owe me. We never got the vehicle they rented to me. It is theft

Tina · 10 September 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Steer Clear - Poor customer care

We have been waiting for a response since June for an engineer to come out and have a look at the system for the mother-in-law (Aged 81) we are now in September and still no further forward. This has resulted in leaving an elderly lady without any hot water whatsoever. We have contacted them repeatedly for update, been informed that both engineers are on annual leave then to top it of today (2nd September) advised that this has now been transferred to a different department. We have asked for the department and if they could they email the details to us but no response. I have to say this is truly poor customer service and certainly a company I would advise NOT to use if possible.

Paul · 2 September 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I wouldn't rate it terrible customer service

I wouldn't rate it. Phoned orbit Stratford-upon-avon for 45minuets + told me I was next in line and then was cut off and the store was closed. Phoned orbit main number after for 48 minutes phone answered and the lady operator said "good bye" to her colleagues and cut the phone she then recalled back said she had was listening to me even though I was muted up until that point and told me she will send someone female to my house I asked I'm not sure what are you on about and she hung up the phone refusing to pick up. I Was waiting for 2hours "next in line" poor customer service and inexperienced operator!!

Jessie · 31 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I have been an orbit customer for over…

I have been an orbit customer for over 10 years. They are completly incompetent. They do nothing. They are only interest is collecting your rent. They have no interest in fixing defects, dealing with anti social behaviour or just helping customers in general. If you are thinking of renting from them or doing a shared ownership scheme, I advise you to look elsewhere. You will seriously regret having any agreement with them. They do not care about their customers at all and do not listen to their complaints.Also note all their replies to people's complaints. They all say exactly the same thing. Why? Because they do no want to show how useless they are resolving people's issues on here. They want to do it privately so others can not see.

Cantonaman · 30 August 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Been with orbit nearly 10 years…

Been with orbit nearly 10 years Kettering and they have been so understanding I’ve been to hell and back and they have supported me never put me under stress highly recommend well done orbit

Scarlett · 25 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Complete joke.

If i could give orbit a minus then i would have done so without question. Do not under any way take a property from these people. orbit south are a complete joke and the housing officer for our area almost doesn't exist.

Paul · 22 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Horrendous start as a new tenant

Horrendous start as a new tenant. Absolutely horrendous. I know the reply for this will be to email the customer support email, but funny enough they don’t reply anyway.Not even been a tenant a month yet and we’ve had enough of them.

Josh · 21 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Oh please!!

Oh please!!, what I said was do not send a stereotype response back, and you still do it!. Just about says it all really.

Jayne · 21 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I'm a orbit resident have been for long…

I'm a orbit resident have been for long time ,Been waiting for a shower to be fitted since may as my shower has not worked since been in this property for over 9 years it's a rubbish on the tap one had several electricians out , said couldn't sort job needs an electric shower opposite wall I've taken bout 10 days off now since may as I need to be at property ,I've rang so many times to orbit and fortem ...still no shower it's disgusting!!! Communication is shocking waited in again today no one turned up rang fortem said orbit has cancelled job .Rang orbit they said haven't cancelled job this is actually affecting my mental health guess what still no shower and I've lost money having days off because of this !!!

Sheena · 18 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit is definitely the worst housing…

Orbit is definitely the worst housing Association! Repairs not being fixed and ASB antisocial behaviour and hotspot building I live in well known for drug den / dealing and doing! Orbit seem to let everything happen there properties! Safe haven for those who want to use and abuse the system! Long as orbit get there rent money honestly they don’t care what happens and states there buildings get into! Dogs and possible dog breeding so forth!

Skyler · 17 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit and the Contractors they employ…

Orbit and the Contractors they employ are both not fit for purpose, and the Housing Association should be investigated. Both have no interest in housing standards. Please do not reply with your stereo type response, do you not think we have tried numerous times to get issues resolved and your response is no help at all, in fact it is insulting.

Jayne · 11 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Not fit for purpose.

I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose.Orbit are aware that I have ongoing mental health issues. They recently issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.Today I got up at 05:20Hrs to clear and clean my bathroom for repairs booked on 17th January that were required due to my bathroom being signed off when it had not been sealed. I was told at the time there would be a two month wait. By 11:00Hrs and given my previous experience with Orbit repairs and boiler safety check appointments I checked my account on the Orbit website and found that the repair date of 22/3/22 had been removed and now it only said that the job should have been done by mid February. Needless to say nobody contacted me or shew up and I had wasted my time and energy yet again.My experience of Orbit has been that they allow my neighbours to burn noxious chemicals under my windows day and night ( triggering my PTSD ). Orbit allow my neighbours to come onto my property and use it as and for whatsoever purpose they wish, to put a threatening note through my door, Orbit allow the same neighbours to bully and provoke me, to put up a camera that follows me around my garden and that watches me while I exercise and Orbit allow the same neighbours to tell an Officer of my District Council that I have been photographing their grandchildren in their garden. Orbit’s response to me being triggered bullied and called a nonce?. Not. A. Word.My Solicitor charges £450 per hour...Update as of 8/6/22:My bathroom is still unsealed and not decorated.The CCTV next door still looks over my garden and gym.I paid my rent on 30/5/22 and today I got a letter from Orbit dated 30/5/22, a Warning of Court Action due to my rent being overdue on 27/5/22 to the value of... £15.56Update as of 1/8/22. On 8/6/22 I left a copy of my Trust Pilot feedback as of 8/6/22 on my account in the Orbit website. I then got another threatening letter from Orbit claiming that court action was pending, this for a debt I had already paid before the letter was even written. I then paid £4000 into my rent account in the hope that it would stop the nonsense threats and by the close of business that day the funds had not been put into my rent account and I had not been sent a receipt. I asked why this was and got an apology and was told this was usual for them. After some time I was then contacted by Orbit who said “ Orbit are only allowed to hold a month in advance on your rent account as it can be seen as money laundering hiding money from the tax man, so I have issued you a refund form to complete for the remainder to be refunded “. Orbit continue to insist that it is my responsibility to do bathroom sealant and decoration, though I have made it as clear as I know how that the problem is that the bathroom was signed off without it being sealed. The bathroom was never up to the standard of the rest of the house. A 'Friday afternoon job' as one workman put it. For a year or so there was damp around both sides of the window and in the external wall where the extractor fan was mounted. Eventually an enclosed cowl was fitted to the exterior of the wall. The problem persisted. On the next visit 3/4 of a metre of unnecessary tubing was taken out of the space in the wall between the extractor fan and cowl. On the next visit a new fan was finally fitted. All the while I was fighting to get the fan replaced the paint across the whole of the ceiling was bubbling up, falling off and and fluttering down around me. I shall have to ask a professional to do the job and will present Orbit with the bill. I expect that if I do not take action quickly they will claim I am not keeping my home in good order.I did manage to eventualy get Orbit/MPS to replace a leaking tap in my kitchen. My water usage between January and May was less than 12 units per month. In July, while I waited for the tap leak to be fixed… 60 units. The chap who replaced the tap unit was very nice, unfortunately he somehow managed to flood my cupboard and didn’t fess up to it or try to clear it up and left me with a kitchen soaked where the cupboard lining meets the external wall and the cupboard and its contents completely soaked. He also left me with a not very sturdily attached tap and when trying to clean up I found one of the securing nuts hidden behind a downpipe in a pool of water.

R · 1 August 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

STAY AWAY FROM ORBIT!

Stay away! Booked a viewing for shared ownership for 2 bedroom and attended today after driving an hour and half to only be told they dont have any more available. They are obviously incompetent as they keep no track record of their potential clients and what they are interested in. Orbit could have sent an email saying nothing is available. Useless company!!

Andries · 31 July 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Stay away from orbit

Orbit homes needs shutting down they are awful , the state they hand the houses over and dreadful they did not clean the home at all lots of outstanding work to be done even tho we had our move in date pushed back so they could finish the snagging. We have been having problems with the drains making them over flow in the house there response is that someone with be out in 48 hours , witch is unacceptable when we have 4 kids in the house. We have had a really poor experience with orbit and i would recommend that people stay well away , i will be perusing this more as i think its totally unacceptable.

Tom · 26 July 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Amy had baby in January that we was just left . Nobody took over . Appalling service from orbit to tenants

Amy had baby in January . Was informed someone will take over & nothing . Service is appalling .

Mark · 23 July 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Unless as usual

I call Friday 4pm after work, due to being on hold for 40 minutes I eventually run out of time and leave a message with them. I said I am working and in a very noisy engineering environment so can't hear my phone nevermore receive a call and talk. Anyways, left a message to call me back after 4pm it's now 6 days later and I have 2 missed calls one at 10am and one at 11:38 ??? What good is that??? I'll call back after 4pm

Brett · 14 July 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Poor contact centre

Poor contact centre, been a owner for 18 years and it’s nothing but delays, false promises and impossible call centre staff. When there’s no need to contact them its fine, but reality poor build homes and awful after service and post purchase help. I’d never use them again that’s for sure.

Michael · 14 July 2022 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Can't get ahold of customer service…

Can't get ahold of customer service please call me at 208 948 5597 l need parts please call

Richard · 13 July 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit Housing you really need to start…

Orbit Housing you really need to start to inspecting your contractors work. If you’re gonna do a job do it properly

Allan · 12 July 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I have been trying to get in touch with…

I have been trying to get in touch with customer service for over a week. When I call they say someone will call me with in two hours. I have made several calls and to this date no one from their customer service contacted me.

Thomas · 9 July 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I struggle with mental health,so making…

I struggle with mental health,so making the call was difficult. The lady was very understanding and very kind,and helpfu.So thank you

Julie · 1 July 2022 · Orbit Margate

★★★★★ 1/5

Trustpilot

Useless orbit

So the farce continues orbit told me that MPS would be attending today to fix my wetroom that has been unusable for 3 weeks. well the engineer is here now but he is an electrician and unable to do the work. How much longer are orbit going to be allowed to treat there customers with contempt and disregard health and safety issues. I have just been discharged from hospital with massive infections in my legs. I need to keep my legs clean, but of course i cannot as i have no shower to wash with.

Bob · 28 June 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

terrible service

Orbit housing are the most unprofessional people I have ever had the misfortune to have dealings with. they make a lot of noise about caring for people, yet they let urgent repairs drag on causing suffering and inconvenience to there tenants. I have long term life threatening ailments that require daily attention. I have ulcers on my legs which are infected, but I cannot shower because my wet room is out of action yet again, and yet again MPS are dragging there feet. if you can manage to get through to orbit they will give you a load of BS and promise you things, just to get you off the phone. the service is apalling.

Bob · 22 June 2022 · Orbit Hailsham