Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 5/5

Trustpilot

Got all the advice and support I needed

Rating only, no written review.

CS · 12 January 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was very supportive and listened

Donna was very supportive and listened. Donna assisted with sign-posting me to further support agencies and is making referrals on my behalf. Donna was very reassuring. Thank you, Donna. One of the best experiences I've ever had with Orbit

Tonya · 11 January 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Sharon Jones

Sharon has been amazing throughout my situation. She has been kind, helpful and compassionate. I am extremely grateful for the help and support from Sharon. Honestly she is a blessing and words can't explain how much she has helped and how much positivity she has brought.

Elle · 11 January 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Reliable and Experienced.

We received a very reliable, professional and friendly service, without being pushy. All queries were dealt with quickly. Completion went smoothly and stress free for first time buyers.

Belinda · 8 January 2023 · Orbit Soham

★★★★★ 1/5

Trustpilot

No shower since 18th of December

I have had no shower now since 18 of December I don’t have a bath as I live in a bungalow i have a wet room Orbit contractors keep making appointments to fit new shower and keep cancelling and sometimes it’s not even phone call to tell you they are not coming you sit in all day waiting for them and they just don’t turn up they keep telling me they can’t get the part it’s a complete new shower are they trying to tell me there is a shortage of showers there are plenty of showers on the shelf I’ve just been told a load of lies i’m not very happy about this I am now going to seek legal advice for compensation

Allan · 6 January 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

A lady called Donna Ingrame rang me…

A lady called Donna Ingrame rang me from your advise support team I had been extremely worried over a number of issues which she took the time to listen patiently to and talked me through everthing I had spoken about and has put my mind at ease for the first time in months.I am extremely grateful. Thankuou

Vida · 3 January 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Absolute Pond-Life - Turbocharged. 🤬

This surly, tardy and disgusting outfit are the very worst experience of my entire life. Moving into an orbit property is the single biggest mistake I've ever made. 😩Never have I watched people treated so badly and with such contempt and disregard - including my own personal experiences. 😡Despite searching my recollections for something good or positive to say about this outfit, I can find absolutely nothing whatsoever. If I were to document here the truth and the distress which this vile outfit of specimens have caused me and others, the reader would conclude that they are stories of fiction - born out of embitterment. 😡As I cannot find a single pleasant experience with this vile outfit, I'll just post a tiny overview. You wouldn't believe the facts if I detailed my own experiences. 😡I really do implore readers of these orbit reviews to take very serious note of them because once you take up a tenancy and move in, it'll be hell trying to get back out quickly - especially as most people will have used up their position on their respective housing register. Don't go and ruin your life by making the same mistake as I made. This outfit really is absolutely vile. All they give a damn about is YOUR RENT, IN FULL, ON TIME - or else - and that's their only interest in you - you can live in a slum hovel and they couldn't care less. I've seen eviction notices to folks at the drop of a hat - elderly and vulnerable included. 🤬I have nothing further to say - other than to take serious note of the reviews about this outfit. 😩EDIT: 18 April 2022I overheard the family of a new resident where I live, as they entered the building yesterday."So how are you?", they asked."Well, I've still got no water; there's a letter from TV Licencing informing me that they're investigating illegal viewing in my flat ... and I have a letter from Orbit informing me they're about to take legal action because I owe them over a thousand pounds ... and I haven't even been here a week!"Draw your own conclusions. One thing is for certain - you won't be short of warnings about this vile outfit. 😡

Aron · 29 December 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was lovely and reassuring she…

Donna was lovely and reassuring she made me fill better and put me in touch with organisations that can help she was lovely people like her restore your faith in humanity

Clare · 28 December 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would, Been an orbit resident for more than 10 years. 10 years of utter misery! Me & my children have been victims of consistent harassment & bullying within the local community since summer 2017. Had my windows smashed and egged almost daily and they completely refused to move us somewhere safe. Thanks for that 👍 They Left the window smashed and boarded up for 2 years! Finally got fixed but the guy cracked it when installing it and had to redo it at a later date! However he returned on a different date some weeks later and because he got no answer he ticked the job off as completed! That is not a completed job! I have had no functioning heating for more than 6 years! They fitted a new boiler years ago but the system needed flushing due to a blockage. Sent surveyor out time after time just for them to give the go ahead to flush it only for BSW to send their worker out to do that job with no equipment! All windows and doors have awful drafts coming through. There is mold EVERYWHERE in my bedroom and it absolutely stinks of damp. Getting the same way in my daughters room as well. Then July we had a major water leak due to Orbits utter ignorance of my request to fix a leaking overflow issue which resulted in a part in the loft popping off and water jetting up to the top of the loft spraying water absolutely everywhere! It was streaming throughout the house and even outside! Water was even coming through the thermostat in the wall! I called them in utter terror and panic to be told it’ll be a 4 hour wait this was at 3 pm on July 19th. No one ever came out till more than 24 hours later! Then when they did turn up the worker somehow missed that the ceiling was on the brink of collapse! He left and later that night that ceiling collapsed missing my youngest son and dog by mere seconds! That was 5 months ago and I still have a gaping hole in my landing ceiling which is pushing through arctic air and it’s absolutely freezing! That water leak has damaged numerous carpets which were not even a year old! It’s destroyed 2 lots of laminate flooring and my fridge freezer got water damage and packed up. Orbit have made 0 attempts at fixing anything in this house for years. Extremely Quick enough to take me to court because my mental health was in bits and it caused arrears but also took me to court on 2 other separate occasions without good reason. Reasons were they believed I’d breached my court order when I in fact I had not! It’s all Money Money Money with Orbit. They demand and demand with what feels like bully tactics but won’t use a penny to put this nightmare right. Took me to court fast enough now I am taking them to court. Steer clear unless you want a lifetime of misery & being left to rot in substandard living conditions. They don’t care about residents or how their neglect impacts them. This simply can’t continue

Cheryl · 22 December 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Support

Brilliant support and lovely chat

Donna · 20 December 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Untrustworthy!!!!

Got mortgage approved but Orbit turned us down! Broken dreams and hopes for family. Put risk to our daughter with mental health issues and myself. Do not trust these people that led people on. Horrible, horrible people. Please for your sake stay away from his false, two-faced people. They’re just after the money!!!!

Januario · 16 December 2022 · Orbit Hailsham

★★★★★ 3/5

Trustpilot

Been renting a new build 2 bed house…

Been renting a new build 2 bed house orbit,been wating since April 22,the front of house living room and bedroom are always freezing cold,and I mean cold even with heating on,every day I'm having to wipe condensation and it's a lot from windows, even inside front door is soaking wet,don't think it's insulated properly, other residents have started complaining.had enough.

Nicky · 8 December 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

The worst!

The worst!! I paid a lot of translations, after not replying for more than 2 months they said that in an hour and have not even answered the phone! Do not use this service

Laura · 7 December 2022 · Orbit Hailsham

★★★★★ 3/5

Trustpilot

I called orbit four times in one day…

I called orbit four times in one day for an emergency repair ( window shattered upon opening, old windows) I waited 11 hours, not good but the service centre staff went above and beyond and the window has been boarded up awaiting repair ( bit nervous in case I have to chase them) will take three weeks for a replacement ( not good either) but thanks orbit for taking the time to reassure me .

Velda · 6 December 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Four times Orbit have been contacted…

Four times Orbit have been contacted wasting my time and my Mother's by being kept waiting for 30-40minutes at a time. Orbit were contacted a considerable time ago regarding Hot water tank not being connected toy. Cheaper rate electric. First contractor turned up and just but a timer resembling a manual cooker timer on the wall. No report was made. Second Contractor visited and said electric feed was required. Then 3rd Contractor phoned up and I was phoned as son of Resident at Flat 6 Evelyn House asking Me why they were there? Nothing Done. Each time I phone and am told Contractor will contact me within 3 days. Nothing again. I have now been waiting on phone for an hour. This lack of service is totally unacceptable. Orbit need to Get these issues sorted.

Chris · 6 December 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Being supportive to me.When I needed…

Being supportive to me.When I needed help with my tenancy. Thank you Donna.

Arthur · 29 November 2022 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Polite and friendly and helpful

Rating only, no written review.

Katrina · 29 November 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Having moved in to our Orbit home…

Having moved in to our Orbit home recent, we have found customer care to be responsive and am grateful to have a good experience, we treat the busy team with respect which is mirrored, thank you Karen

Nerd · 29 November 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

She listened and was able to signpost…

She listened and was able to signpost me to people who can help.

Emma · 25 November 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Such a lovely kind women who understood…

Such a lovely kind women who understood me and my wellbeing. Verying caring with her words and felt like she generly felt like she felt about how i and my chikdrem have been treated Very greatful..

Kaylea · 25 November 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Useless Customer Service

Yet another waste of time ringing Orbit Customer service, apart from not being able to get through for an unacceptable time, when you do eventually get through the service you receive is absolutely awful. What a shambles of a Housing Association.

Jayne · 24 November 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Breathing Space I Needed.

I found the Breathing space .I so desperately needed with my concerns.I was so grateful for the help ful advice given .And felt valued by the company and Reassured .Thank you Donna.

Arthur · 21 November 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Disgraceful company, totally inefficient

Further to my previous question, if a tenant fly tips, then everyone gets charged, a letter from Orbit to each tenant outlines how this impacts on each tenant, then the same tenant dumps loads of furniture, black bags etc., in the same area, what can be done? As I asked before, do not ask me to ring you, as I will be fobbed off as all tenants are! Orbit do not operate efficiently, they claim to handle complaints, repairs etc., in a timely manner, yet fail on every count.

Catherine · 17 November 2022 · Orbit Margate

★★★★★ 5/5

Google

Great new houses being built here well worth a look

Carlo · 12 November 2022 · Orbit Hailsham