Trusted Agent profile
★★★★★
1,093 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,093 reviews on two platforms, rated 3.4 out of 5 overall.
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent customer service brilliant…
Excellent customer service brilliant lady listening to me about my mental health gave me time to explain the situation. Made me feel relaxed and offered me lots of support thank you so much you wonder woman
Thank you for taking the time to leave such lovely feedback. We will make sure to share this with the team.
1/5
TrustpilotI'm a new tenant to orbit I waited 6…
I'm a new tenant to orbit I waited 6 weeks for hot water to be sorted floorboards all going through upstairs on one bedroom floor thin plyboard ongoing complaint and still awaiting the matter of urgency to get this fixed properly to make it all level and not raised up like how fortems have left it with disabled children in my household they don't care I've stressed how unsafe it is to be leaving a Tennant like this and I've been like this since 27th January I'm disgusted I really wish orbit would help and sort the matter.out surely health and safety is a concern and people with vulnerabilities they priorities you have to contact them to get blood out of a stone they give you mix match communication I'm sick of waiting in all day and no one turns up you have to injure yourself before safety is there concern pay my rent on time and they expect people families live like this oh I need to contact repairs well isn't that your job orbit that's why I've raised a urgent repair they send me a inspector who goes banging around the house and goes oh I go back to fortem still waiting for this got told today this afternoon 1 till 5 someone will come out oh look no body does to many coffees break are needed before work is done
Hi Charlotte, Thank you for taking the time to raise these issues with us. This is not the level of service we expect our contractors to provide. Can you either contact us directly so we can obtain further details and then feed this back appropriately. You can reach us on 02476438244.
1/5
TrustpilotI've had an issue with an outhouse
I've had an issue with an outhouse, at the back of the property, where I store my tools, last October I was told that the roof, contained some asbestos, after a while a chap came round to remove said roof, replacing it with a plastic sheet, when the rain came down the sheet gave way soaking all my tools. After numerous phone calls they eventually decided to send a contractor out, he then decided to pin it down, I also needed 2 new doors, as they were rotten. After more phone calls, and telling them the doors were rotten and the plastic sheet was about has much use has a chocolate teapot, somebody came out from fortem to measure the doors, about 2 weeks later they sent somebody out, has far as I was aware to fit new doors, it was the same guy who came to measure the doors again, (idiot springs to mind). Meanwhile I was told that another contractor was coming out to sort the roof out, (cp roofing) while I waited in all day, yes you've guessed it they didn't turn up (complete shower) am getting really p??sed off with these liars, always saying that someone will turn up when they don't, they should change there name to western housing association, has they are a bunch off cowboys. I still have an ongoing issue with the outhouse. I also recently had a fortem contractor round to sort my loft insulation, he didn't lay new stuff he just laid the old stuff down knowing full well there was bird muck underneath the existing insulation, I think fortem is Latin for bodgit and scarper. I have no respect for this so called housing association, when they can put money before peoples welfare, greed springs to mind. Oh I forgot to say that they have the right name in Orbit, has they are not from this planet. Bunch of losers.
5/5
TrustpilotDonna was really helpful an caring
Rating only, no written review.
Hi Ashley, thank you for your kind words and taking the time to leave a review.
5/5
TrustpilotDonna was a pleasure to talk to and…
Donna was a pleasure to talk to and offered good advice 👍
Hi Phil. We are so pleased you were happy with the service. We will feed this back.
5/5
TrustpilotKind caring and so helpful and…
Kind caring and so helpful and understanding
Hi Michele, thank you for your kind words. We will share this with the team.
1/5
TrustpilotAbsolutely disgusting
Rating only, no written review.
5/5
TrustpilotDona was very helpful and understanding
Donna was very helpful and understanding
Hi Linda, thank you for you positive feedback.
1/5
TrustpilotNO pride in your properties.…
It takes for ever to get through to Orbit over 50 minutes today. The Repairs line staff are beyond a joke, jobs are just pushed aside and then u get we can chase it up, WHAT AFTER 25 MONTHS, what a hideous response. Managers in other departments are just about the same, yes we live in Social Housing, so are we not allowed to have pride in where we reside. The answer sadly to that is no, nobody at Orbit gives a jot. Just like the Contractors you employ. Disgraceful!!!!!.
5/5
TrustpilotPolite helpful and supportive
Rating only, no written review.
We are pleased to hear you were happy with the service you received. Thank you. Orbit
5/5
TrustpilotThe lady who phoned me to help me with…
The lady who phoned me to help me with my situation was Very helpful pleasant and given me the help to find out if I can get extra help for my situation a very nice lady
Hi Tony, thank you for taking the time to leave such lovely feedback. We will ensure this is shared with the team.
1/5
TrustpilotDon’t bother putting in any complaints…
Don’t bother putting in any complaints about Orbit as not even the complaints department cares. I have an ongoing issue with Orbit service charge team since 2018, and it has still not been resolved. I have put in a complaint on the 01/06/2021and still waiting for a reply, now my second complaint (06/11/22) still about the same issue, is also unanswered. If you want to be overcharged for service charge fees for things that do not even exist or have not been maintained as promised, Orbit is the right place for you. Absolutely shambles!Update: Dear Orbit, thank you for your reply on Trustpilot, would be great if you could also finally reply to my complaints which I sent to this exact email address you have provided on this platform. Seriously, if I could give Orbit minus stars they would receive the highest mark! This company is beyond a joke!
Good Morning,I am really sorry to hear of all the issues you have faced and that you have been made to feel we don't care. Would you contact us directly so we can resolve these matters for you. You can reach us on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.
1/5
TrustpilotWhen ringing to sort put my autistic…
When ringing to sort put my autistic son account which I am the appointee .and all correspondence is sent to my address .was told they couldn't discuss with me even though my name is on the system and all correspondence comes to me .also my son wasn't actually in New rent arrears as had set up direct debit on sheet provided all different amount owing once same amount paid .then said my consent to speak to me had run out .bear in mind they had sent the paper work to my address had my name on account .asked to be put through to income .was told couldn't speak to them .also asked to speak to any one connected with orbit was left hanging on the phone .very unhelpful staff who then cut phone off so spent a hour just hanging on phone with staff coughing down the phone very bad customer service .rent department .asked me my name and details said yes it on the system. The actual print out had discrepancys when same amount is being paid each month issuesd notice of seeking possession without even realizing the amount had been set up to cover on going rent areas .feel more training needs to be given regarding the accounts of vulrable adults hence why letter come to my address not my son's. Will be putting in a official compliant gerry
5/5
TrustpilotThis lady was lovely and very helpful…
This lady was lovely and very helpful and professional
Hi Emma, thank you very much for taking the time to leave a review.
1/5
TrustpilotI was left waiting for 40mins on the…
I was left waiting for 40mins on the phone to speak to someone, 40mins!!! After getting through I requested an update on a complaint I had started 6 working days previously, to be told it hadn't been signed off/started.....she said she would leave a note to say I was chasing it up. Then I requested an update on the outstanding work I'm still waiting to ge done, as the subcontractors have yet again cancelled and rebooked,now they have me booked in for 2 different dates and she didn't seem to understand that I need to know which date they are coming? She told me to ring back to get an update, 40mins no way!!!! Terrible customer service 😡
Good Morning, I am sorry sorry to hear of the service you have received. Could you contact our Customer Relations Team directly on 02476438244. We currently have no wait time. I will ensure the team are aware of your call and that your complaint is picked up urgently. Thank youChelsee
1/5
TrustpilotPassing the blame
Robert heath heating came to do a gas safety test on the 24th of Jan at 5pm, found a leak so turned off the gas and was told someone will be with us on Wednesday 25, no show,Thursday26 no show, Friday 27 no show after saying they will be here between 8am and 1pm then 1pm-6pm every single day Contact orbit every single day regarding the issue to be told the system says they coming out today..Been left without heating or hot water for four days and looking like the weekend aswellUpdate the earliest they can come out is Tuesday the 31st so seven whole days without heating.
Good Morning Sam, I am really sorry to hear of the issues you have had both with ourselves and our contractor. So we can assist you further can you please contact us directly on 02476438244.thank youChelsee
1/5
TrustpilotNo care customer care
Among the endless list of the problems we had with Orbit who just don’t want to hear or fix any problems as they have low customer care standards, they still haven’t provided any grit for our road who is icy. We almost fell’ a neighbor fell and cars slide. We raised the matter a month ago but nothing has been done. Same problem for the extremely bright and too many lamp posts in the development. They just ignore us. Worst developper ever with zero consideration for its customers.
Good Morning, I am extremely saddened to read your review as this is not the service we expect our customers to receive. So we can pass you concerns onto our Homes team can you please contact us directly on 02476438244.Thank youChelsee
5/5
TrustpilotGreat customer service
Donna at Orbit was very polite, knowledgeable and helpful.
Hi Sarah, thank you for taking the time to share feedback. We are glad you had a positive experience.
5/5
TrustpilotThey are ready to help you with full financial support. Some of the organisations they were mentioning that are there to help me/people. I never knew or heard of it. I just work and pay my bills.Tnx
They are very excellent and ready to help because I.have been thinking of how to pay my bills and clear my debt.Even I took over draft from the banks to pay dome of this bills. I also use all the accrued holidays hours payment to pay my bills since after the incident/accident on my last night shift on 14/15/08/2022.I have been struggling financially and coupled with my ailment/systoms of Diabetes with insulin twice a day HBP with medication for it and heart/chest pain started last three months and I have been prescribed OMEPRAZOLE 20MG CAPSULES as permanent to use now.I just have an assurance thst I am going to get help pending the time I get work from home jobs (WFH) until I get better to get another job.Once again,thanks for being there for me and your help.Kind regards Remi Popoola
Hi Remi, thank you for taking the time to leave this review and we are glad the team were able to help and share their knowledge of organisations which could help. We will make sure to feed this back to the team.
5/5
TrustpilotDonna was very helpful and she said…
Donna was very helpful and she said that they might be able to help me which made me happy.
Hi Dawn, thank you for leaving such kind feedback. We will share this with the team.
4/5
TrustpilotGetting referred to help that I need to…Help offered
Getting referred to help that I need to help me sort out my rent and mental health.
Hi Helena, thank you for taking the time to leave a review. We're so pleased we were able to help. Orbit
4/5
TrustpilotAfter speaking to Diane this morning, I feel a little bit more at ease to think that I might get help and that’s a big step so thank you
After speaking to Donna this morning, I feel that I will get help to get me back on the right road again after your voice from here. I’m still worried about the letter I received about starting eviction. I do hope this doesn’t happen as this is the first time I’ve been in trouble with my rent since 2009 but I do thank you for the advice and help it looks like I will be getting
Hi Alec, thank you for taking the time to leave a review. We will ensure that this is shared with the team. Orbit
5/5
TrustpilotDonna thank you for all your help and understanding
Donna thank you so much you Explained things slowly n clearly I was made to feel at ease whilst on the phone and you were so understanding n reassuring n made me feel very comfy even tho under the surcomestance.i would give you more than 5 stars if they wer there so thank you.
Hi Eleanor, we are so pleased to hear you received such great service from the team. We will pass your kind words on. Thank you
5/5
TrustpilotDonna really took the time to listen to…
Donna really took the time to listen to me and tried to empathise with my situation
Hi Charlie, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
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Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
