Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 5/5

Trustpilot

Impeccable service

The service provided was a non-judgemental service and Jacqui was not biased she was open as to what I could be offered and what and how Orbit could help me. I was so grateful to have been served by her as I had never been in a position in life where I had to ask for help but circumstances have put me in such a place of hardship. If the caliber of customer service was completely like Jacqui then more customers like myself would feel optimistic about a better tomorrow. Thank you Jacqui and thanks Orbit housing for employing such a wonderful member of staff.

Ruth · 27 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

2 months no heating

Its not the warmest time of the year so why wont Orbit fix my heating. Kids living in freezing conditions, no hot water.. 6 weeks and they do nothing. Obrit ? you are in outer space alright. Can YOU Orbit tell me if it is legal to leave us like this? Or should I ask the authorities?

Foden · 25 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

She was very very helpfull.

Rating only, no written review.

Sanita · 21 March 2023 · Orbit Hailsham

★★★★★ 3/5

Trustpilot

I was finally listened to by someone

I was finally listened to by someone. Donna understood that I'd been passed around from one person to the next and could see the issues hadn't been addressed and agreed that I hadn't been treated properly.She was very kind and helpful. She seemed to really understand the situation

Lisa · 21 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Was very helpful kind and everything…

Was very helpful kind and everything was explained brilliant

Phil · 17 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

There is help available….

Thanks to Donna … I didn’t realise orbit could support its residents, there are many departments that can offer support and I’ve found the support very good and being able to talk to someone who can advise you and just knowing there is help out there makes the stress of everyday issues extremely helpful .

Nancy · 16 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Just Amazing thank you

I cant thank you enough Donna i am so grateful to you for just listening to me. Even though i was crying i feel a lot more positive now i know you are there to help my daughter and grandaughter. I can tell you are a very caring and compassionate person... thnak you

Amanda · 16 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I would just like to say yet again…

I would just like to say yet again orbit what a star you are Shia hibbett was so lovely and to be honest every person I have dealt with have been outstanding I’ve been with them 10 years and they have supported me gave me help I wouldn’t want to be with anyone else well done orbit yet again they are a big organisation and things do go wrong sometimes but my experience they always put it right

Scarlett · 16 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Have been trying now for over 12 months…

Have been trying now for over 12 months to get Orbit to sort out a leaking roof. Flat is damp and mouldy and water stains on the walls. Orbit have come out to the flat a couple of times to inspect but nothing ever gets done. I have lodged another complaint today and also one with the Housing Ombudsman. Hopefully that may get Orbit's attention.

Sally · 14 March 2023 · Orbit Margate

★★★★★ 5/5

Trustpilot

It made me feel better knowing that Iay…

It made me feel better knowing that Iay get some help.After the last 8 months things have been a fight and being disabled does not help.

MR · 10 March 2023 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

When I have had the experience of help…

When I have had the experience of help about my mental health from Mind or other mental health organisations I'll let you know how you scored but not until then.

Violet · 10 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna is helping me in a very hard time and is much appreciated and thankful…

Donna is helping me in a very disturbing time for me mentally and emotionally and has made me have faith in my future So many thanks for her help and support GODBLESS

Michael · 8 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Really lovely lady called Donna offered support and listened

Donna called to offer me some advice and support. I’m very grateful for her call and she was extremely supportive and listened. Thank you for your help and kindness

Percy · 8 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I just wanted to review orbit housing…

I just wanted to review orbit housing association. My kitchen window cracked last December, it was eventually fixed today, 7th March 23. It was a long wait with several cancelled appointments by the contractor. In fairness to orbit customer service they did their absolute best for me and tried to bring the work forward but the contractor wouldn't allow it. They even compensated me because of the wait. I have a disabled son and orbit have been fantastic to us and very supportive with their safeguarding team. Orbit have been very helpful.

Velda · 8 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very kind caring kind and very helpful

Very kind caring kind and very helpfulAnd a lovely lady

Karen · 6 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I Write this on behalf of my 87 Year…

I Write this on behalf of my 87 Year Old Mother who i care for..One Star is too much. Orbit have messed my Mother about for 5 MONTHS. A Simple request to make sure her Hot Water Tank is connected to Economy 7 Electricity as she has various Health/Medical Conditions. I can only say constant lies.. Calls not followed up..Contractors/Customer Services Customer Relations. 5 Months of excuses lies to be told off loaded saying the Service Provider British Gas are now responsible when I know this untrue. Hours on the Phone to Orbit. Now Job closed..Absolute Shambles. No service. No response. A Very Unhappy Customer....

Chris · 3 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

so yet another week nothing done

so yet another week has gone by Orbit and Mitie have done nothing at all. I spoke to orbit customer services a couple of times and was promised return phone calls which of course never happened. "I could not get through" strange how everybody else has managed, or use my landline phone. How do you know when orbit are lying.....there lips move. i have manged to get a national newspaper interested they want to come and take pictures.

Bob · 3 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very thankful for speaking to Donna who was a great help in many different ways thanks again Michael

Very thankful for speaking to Donna who lifted my spirits when feeling down So Donna is going to help me with a link to mind for my depression and anxiety and is also going to try and help me replacement of a new fridge and washing machine as both are not working and need replacements ASAP and am just awaiting a email or text to help me with my money matters and white goods and health in general So was so much help and many thanks to Donna and the rest of the team at orbit for helping me and others in a time of need Thanks again Michael

Michael · 2 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

No support

Hi My fiancé who lives in Coventry in Katie LewisFLAT 5 CEPHAS COURTCHARLES STREETCOVENTRY CV1 5BFHas had no heating for the whole of winter ! Her housing association has sent engineers out 6 times to fix heating every time they say they can’t fix it and just leave her with an electric blow heater!! Today they sent another engineer ( gas) to fix an electric boiler!! The guy was gobsmacked she had been left with no heating all winter with two small children! I visited the flat and found mould everywhere! Above one window was a 20kg bit of render that could of fallen off and killed or serious hurt one of the children , I made her make a complaint to environmental health as these issues are dangerous, since she did that she has been threatened with eviction saying she hasn’t allowed access  to flat to sort issues! She has! Stay’s in every day waiting for issues to be fixed! Toilets don’t flush !!! Hob doesn’t work And she’s constantly fobbed off!! The Damp in the place is off the meter! Unhealthy for anyone let alone young children! Now she has no hot water after gas engineer came to fix electric boiler!!!!Please can someone help her 🙏

Ro · 1 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Spoke to Donna

Spoke to Donna, this lunchtime, after getting a missed call and text. Confirmed my DD for rent had been set up. Donna couldn’t have been nicer, such a credit to the organisation.

Rose · 28 February 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I spoke to Donna who made me feel at…

I spoke to Donna who made me feel at ease, she was very helpful and I'm grateful for all the help.

Emma · 27 February 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was supportive to my issues

Donna was supportive to my issues, listened patiently was empathetic and offered me help with my current situation

Toni · 24 February 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Made me feel at ease and answered My…

Made me feel at ease and answered My questions

Patty · 22 February 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

let down again as usual

I have been waiting 12 days for a repair to my flooded wet room, again the shower is not pumping away waste water, and has floode my hallway again. someone from orbit phoned me yesterday and arranged for MPS to visit today to fix it. well yet again a workman arrived and left after 60 seconds, yet another waste of time. why dont they get someone who knows what they are doing. Thanks orbit.............for nothing yet again.

Bob · 21 February 2023 · Orbit Hailsham