Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 5/5

Trustpilot

She’s was brilliant on the phone to me

Rating only, no written review.

Carra · 23 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

The agent was was kind and helpful and…

The agent was was kind and helpful and really understood my concerns and what I could benefit from. It was lovely to have someone who you felt cared and wanted to help the best they could excellent customer service and very clear in explaining also.

LH · 22 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was kind understanding and very…

Donna was kind understanding and very considerate I have anxiety and she was very kind

JACQUELINE · 20 June 2023 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Our phone conversation went well

Our phone conversation went well, very polite and she took her time to ask me all the necessary questions , very professional

Mavis · 20 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very welcoming very nice to speak to…

Very welcoming very nice to speak to and was very helpful

Darran · 19 June 2023 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Unwarranted threats Again

I received a letter from Orbit today. It said that they want to evict me from my flat because my rent is in arrears. I have been an Orbit resident for over 10 years, my rent has never been late being paid. but I am a 76 year old terminally ill disabled person, so most of my rent is paid by housing benefit, who always pay as late as possible. orbit know this yet they choose to try and intimidate me by threatening me with eviction. Housing benefit payments are out of my control so why write rude letters to me? I am sure they would not use the same language when speaking to the local council who pays my rent.Date of experience: june 6th 2023

Bob · 19 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Bovingdon’s recently sold a property…

Bovingdon’s recently sold a property for us, normally it is a stressful procedure but the whole process was smooth , very professional and kept us up to date the whole time. Ian and Emma both easy to get hold of by phone and email. Such an excellent service I have recommended them to friends who are selling

Carol · 12 June 2023 · Orbit Soham

★★★★★ 1/5

Google

Rating only, no written review.

Keith · 12 June 2023 · Orbit Hailsham

★★★★★ 5/5

Google

Beautiful area to be in

Maximilian · 12 June 2023 · Orbit Hailsham

★★★★★ 5/5

Google

Great new houses being built here well worth a look

Carlo · 12 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna on the phone was fantastic really…

Donna on the phone was fantastic really helped me out and was lovely could not fault her on bit

Mr · 11 June 2023 · Orbit Hailsham

★★★★★ 5/5

Google

Kyra, Alisha and Micheal were all great in helping us buy our new home, thank you!!

Emily · 10 June 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. Emergency repair put through at 7.38am for bad leak in kitchen. Told 4 hours.5pm. Nothing.Been on hold for 5 hours no one answers the phone. Have emailed them my call list. Disgusting

Lucy · 9 June 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Absolutely horrendous experience

Absolutely horrendous experience - been trying to sell my leasehold property and lost first buyer due to the lenght of time Orbit takes to reply to enquiries. I am in the same position second time and at risk of losing my second buyer. The enquries were raised at the end of May and no answers yet - the only response I receive is " I will chase our( Orbit's) solicitors".There's no direct line or someone to speak to, relying only to email replies.Poor and disappointing!

Mirela · 9 June 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

DISPICABLE ORGANISATION ven one star as unable to log…

Only given one star as unable to log negative one!!Orbit Stratford-on-Avon have left a 76 year old pensioner with heart problems without bathing facilities for 12 days now. A leak was reported on 20 May when part of the ceiling fell in on that evening and a leak was detected, but not known from where.. It was reported as an emergency and someone called out, basically confirmed yes there was a leak, but didn't fix it and yes the ceiling was damaged. Cleared up the rubble and said someone would be out within 2 days to repair everything. On Monday 21 May a total of 15 telephone calls were made to try and ascertain what happens next. Told by Orbit that the man from Saturday had talked rubbish and shouldn't have given that info. Further calls were made that week from Fortem to arrange the ceiling repair - yes please come but is it worth it as the taps haven't been replaced yet. Assured on Thursday of last week she would chase Orbit to move job from repair to majors and would phone back immediately. He is still awaiting a phone call. We are currently on the 21st phone call, this time to lodge a complaint, presently been waiting near 40 minutes.This waiting time takes the total on hold with Orbit to over 5 HOURS. Looks like his MP could be next pirt of call.This is a despicable way to treat any tenant, let alone one of nearly 40 years, with health problems.. Nobody seems the slightest bit interested in this

Kate · 31 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Poor..

Poor... customer service useless

Mario · 27 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

If I could provide 0 stars

If I could provide 0 stars, I would. My vulnerable parents (over 70 with mental health) have been treated appalling by Orbit over the years and have recently been offered a Sheltered Assisted property suitable for 65 year olds and over. They are within their last few weeks of getting ready to move only for Orbit Lettings to withdrawn the offer with the rationale that they are not eligible for sheltered accommodation. Not does this practice go against the Equalty Act 2010 but is completely incompetent. If 70 year-old with mental health conditions are not vulnerable and eligible for sheltered accommodation, who is????? I have today written a complaint to Orbit and the local MP - but I cannot believe how they treat their residents. Shame on this company who state their values are to care about the safety, equality and prosperity of our people, communities and our environment. They certainly do not as vulnerable people like my parents are placed in unsuitable properties, are not given support or a dedicated housing officer or contact, are passed from pillar to post and are subject to unfulfilled promises and no follow up.

Barbara · 24 May 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

She is such a lovely lady and very very…

She is such a lovely lady and very very helpful

Paige · 19 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Mushrooms 🍄 growing

I am currently the proud tenant of a property that has been vacant for some time due to several problems that haven’t been fixed including a leak in the roof traveling in to the property creating mould and damp issues - i now have several mushrooms growing from my ceiling, structural surveys indicate movement and require urgent action-NOTHING! Please don’t not tell me to contact anyone else about this issue as I have been doing it for hours!

Hayley · 17 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

been with orbit for years getting…

been with orbit for years getting through to them is a nightmare was on the phone for 30 mins then got cut off by operator ,called again on the phone an hour and still waiting as next online engineer left property leaving me with go connection to gas connection, have no hot water and not able to use my cooker, still on hold now has been over an hour now, this is appaling

Janet · 17 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Fire safety regulations? Never heard of them.

My complaint has been outstanding for over a year and a half, calls and emails are being ignored and they literally couldn't care less if you burned to death as a result of their negligence. Issues since day 1 of moving in. More details to come; it's a juicy one.Edit in response to Orbit: believe me, I have tried. I've called numerous times, tasks have been 'sent out' to other departments or I've been told I'll be contacted and then seemingly ignored, along with my numerous emails over the laat 2 years. Orbit also ignored communication from NHBC and also the Housing Ombudsman. Disrespect is rife in this company. Get a grip.

🙃 · 17 May 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Understanding and empathetic.

Understanding and empathetic.I felt that she was really listening to me and truly wants to help.Thank you I am in a bad place but your kind words helped me today.

Roxanne · 15 May 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

So helpful and understanding and sent…

So helpful and understanding and sent everything through email as said on call.

Caroline · 15 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Appalling

Appalling! Firstly phoned a local Orbit number, to be told they could help with absolutely nothing, nothing at all, apart from offering me the Orbit head office number. With my first call, despite being told I was number two and then number one in the queue, I was on hold for one hour at which point I gave up. Have called again at various points only to be told there are AT LEAST five people in the queue ahead of me. Have tried waiting up to half an hour on these calls but have now given up in disgust.

Peter · 15 May 2023 · Orbit Hailsham