Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Being Evicted

Me and my daughter are loosing our home through rent arrears. We have been here five years, property is in immaculate condition, grounds for eviction are rent arrears only, we have struggled since the first lockdown and covid with the cost of living. I am a single parent working three jobs, my ex partner is a high malignant narcissist emotional abuser and my son comes some weekends and holidays and occasional week days. I am trying my best as a parent physically emotionally financially but unfortunately no body seems to understand I am paying an extortionate amount of money each month but my tenancy has not been renewed and it says a court application can be applied for after the 28th August as my tenancy is up.

Victoria · 11 August 2023 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

Credit where due

at long last I had workmen who knew what they were doing and made every attempt to carry out the work properly. And now after 5 years of complaining I finally have a wetroom that works efficiently, no floods. It is a real pleasure to use. This was all caused because the drainage was not installed properly when the wet room was installed 5 years ago.

Bob · 4 August 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Liars and bullies

Orbit don't like me having books. I've been a tenant for 30 years and they've decided that my having books despite them being on shelves neat and tidy, is against 'health and safety' though they were happy to let me live in only 8 degrees of heat during winter due to inadequate heating. Age concern say anything under 16 degrees leaves you at risk of hypothermia, heart attack or stroke yet Orbit are more worried about a fire that hasn't happened in the 30 years I've been here. Totally ridiculous. I made an agreement with an Orbit operative to clear some items by June 2024 but when I asked for written confirmation none was forthcoming. The operative then denied all knowledge of the agreement or conversation despite my producing an action plan which was part of the agreement. Theyve even deliberately stalled responding to complaints which delayed my approaching the Ombudsman. What a crooked organisation. Should be shut down!

Barry · 31 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Waste of time complaining to Orbit

Waste of time complaining to Orbit. They investigate themselves which always ends up as a complete whitewash. The ombudsman just takes too long to make a decision and Orbit usually try to undermine the process by going to court with made up 'breaches of tenancy anyway. Go to the media and expose them for what they are. Its the only way.

Barry · 28 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

I was blown away with how I was…

I was blown away with how I was listened to finally after trying for a long time someone was there to hear me and I am sooo grateful

Sara · 20 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Lovely service

Really lovely woman I spoke to, listened really well and showed empathy and kindness.

Jessica · 19 July 2023 · Orbit Hailsham

★★★★★ 4/5

Trustpilot

I have just got in contact about a…

I have just got in contact about a problem I have and have asked for some advice or help and I am waiting for the next step to proceed

Tony · 19 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was amazing truly understanding…

Donna was amazing truly understanding and full of information and help and I really appreciated it.

Shelley · 18 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit behaviour is massive disggusting…

Orbit behaviour is massive disggusting not acceptable !!! They neglect discriminate race And a lot more totally from year 2022!!! I live with have in kitchen INSECT ! They not help fix sort this this today ! Obvious i cant use kitchen seams this date till today but asking to pay rent they first!!! Zero sort Complain zero reactin only more Discriminate race neglect! We massivly upset flustrated depressed dissapointment by service orbit not made!!! Totally USLESS! A is illegal someone MayCan help me take action againts them i be appriciate thank you..ps till today nothing seriously fix!!!!

Kacper · 16 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit housing must be the worst of all…

Orbit housing must be the worst of all the housing associations with lack of empathy no help when needed total disregard of the needs of the tenants if you have a problem put it on a forum that can tell other tenants

Monica · 14 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very kind understanding and easy to…

Very kind understanding and easy to speak to.

Emma · 14 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit Housing not fit for purpose

Please Whatever you do, whether you’re looking to rent or buy through this company (Orbit housing). Whenever there’s a problem with the rental property, you end up speaking to staff that are so dumb and unhelpful you might as well watch paint dry. I’ve never in all my life ever spoke to staff that are so thick.

Marc · 13 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Great advice and support

Great advice and support. I am so grateful.

Brigitte · 12 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was the most understanding person…

Donna was the most understanding person I have ever spoken to at orbit. She’s made it clear that she’s going to get the help that I need despite having tried to explain my situation to various other people within orbits organisation. She seems to be the only person who actually understands and for that I’m beyond grateful.

Sarah · 11 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Utterly dreadful

Abosulte shambles of a company. We pay extortionate amounts each month, in return for zero responses to our emails and reports. We have had issues with doors in our block of appartments, but Orbit could not care less about this fire/security hazard. Utterly dreadful.

Tim · 11 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Brilliant support

Rating only, no written review.

Michael · 7 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Thank you for supporting me

Rating only, no written review.

Dayna · 6 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Pity I can't put no stars

I started my complaint on 28th Jan this year, the initial complaint was dealt with quite quickly but as I expected it was a whitewash (Orbit investigating themselves is like putting foxes in charge of the hen house. I escalated the complaint on Feb 3rd but sadly Orbit took 3 and a half months to produce a final response and only because I kept threatening them with the ombudsman and the media. Still a whitewash though so I took it to the ombudsman and am awaiting his decision. Sadly Orbit rather than wait for the ombudsman or rather the joker Andrew Fathers of Orbit has gone to the legal department of Orbit and start eviction procedures against me even though he had said we have three months to sort out the disagreement in a letter. says one thing and does another that one. Very unstable and shouldn't be in that job if he can't do it properly. I've got books all neatly on shelves but apparently Orbit don't like books but they don't live here I do and I like books. I don't tel them how to decorate their offices do I. Worse than the Nazis, as the Nazis didn't pretend that they were doing it 'for your own good' 'health and safety' while they know i'm living in 8 degrees of heat as the heating is inadequate. This company is rotten to the core and should be shut down.

Barry · 6 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Top quality Care Experience

Jaqui listened and responded appropriately , you should be very proud of her because the level of empathy and understanding of our situation that she showed should really stand her head and shoulders above others...Orbit as a support giver in times of genuine hardship have been like a breath of fresh air and as a family we are very grateful

Russ · 6 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Helpful

Very friendly and helpful and easy to talk to

Carian · 3 July 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Like talking to a brick wall

Last month a worker from MPS came to look at the floor in my wetroom. he said that it was in need of replacement, he phoned his office and he was given a date of 7th July to do the work. he then explained to his office that more than 1 day was required. the appointment was then changed to 11th and 12th july. Mitie sent me a text confirming the work will be carried out on the 7th July, which is not what was decided while the engineer was here. I have sent 3 messages to Orbit customer services to sort out the correct dates. I had no reply to the first 2 messages, so the third message I sent as a complaint. this time I got a reply promising to contact mps to sort out the correct days. guess what? again no reply.

Bob · 3 July 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was good listener

Rating only, no written review.

Mr · 30 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Amazing help and support offered which…

Amazing help and support offered which I never realised was so available and positively given without making me feeling ashamed ... Thank you so much!!

Dawn · 27 June 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna is amazing she helped me in a…

Donna is amazing she helped me in a time of great need. Very understanding and a very good listener. Really helpful and supportive.

Mark · 26 June 2023 · Orbit Hailsham