Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

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Orbit Housing do not care what so ever…

Orbit Housing do not care what so ever long as they are paid as it seems nothing ever gets done! Services really need to investigate Orbit Housing! Thousands of pounds of damage the building built up in less than a year! Fire system failures fire hazard material in new build water leaks throughout poo pipe heard in home when people go loo main electric main inline below water if a water leak were there building due to go up in smoke half of the stuffs work in Orchard Court in Dunton Green major issues of class a drugs in building ASB on going suspected drug dealer lives here no safety at all … not self contained house units! Water damage and mould all over the place! Key fobs given to none residents via orbit housing! Vulnerable people at risk! No duty of care or anything! No housing officer only property manager! Yet hard to get hold of or deal with! Repairs are substandard! Major concerns! Fire in bin shed which lead to other issues and problems! Yet water and electricity in main cupboards is a life or death situation how this was cleared I have no idea… residents unable to get help or support from Orbit Housing! 999 etc police and ambulance and metal health and services outside Orbit Housing like Sevenoaks Council dealing with what Orbit Housing should be… I do not recommend Orbit Housing to anyone! More so take legal action and advice where ever possible!

WST · 13 January 2024 · Orbit Margate

★★★★★ 1/5

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I think its about time this company was…

I think its about time this company was investigated by government body. They seemingly take money, but don't reinvest. The house I live opposite is in right disrepair. I have been making complaints about rubbish ect since 2021, with no real response, not much has changed. This house is in a private area where we pay a lot if money to live. Its about time this company stood up and paid attention

Jacqueline · 12 January 2024 · Orbit Hailsham

★★★★★ 1/5

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Orbit Plumbing Issues

The consequences of Orbit Housing building a group of flats from the cheapest materials and in the shortest space of time has come full circle. The only problem is the people who have to suffer from it.So when the shower / bath is leaking into the apartment below, they might well get round to repairing it, but tenants are not allowed to shower or have access to basic hygiene until Orbit Housing deem the time right to send out their contractors (MPS) to repair. But hey, it only took them and their contractors several months and attempts to repair a hole in the corner of the bedroom that exposed a gas pipe. So will be as ripe as cheese before anything is done to fix this issue. But of course, it’s going to be the tenants fault that Orbit decided to use the cheapest materials to make a ramshackle of a building and how dare they think about this basic human needs whilst their poorly constructed building crumbles in on itself.

ThelCieSJF · 10 January 2024 · Orbit Hailsham

★★★★★ 1/5

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Please don’t depend on ORBIT

I’d give NO stars if that were an option. My son has severe mould and damp issues. I’d put photos on here if I could… he has had no hot water nor heating for months. Orbit were meant to send in a mould and damp inspection team by yesterday…. No such luck. To top it all he has had no heating! My son is a vunerable adult and suffers acute anxiety and depression . This is not a good situation for him at all.

Anita · 9 January 2024 · Orbit Hailsham

★★★★★ 3/5

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Active outside leak 2 week wait

I havent been an or it tenant long and up until now I had no issues. However, i have been left with an active leak at my back door coming into the living room in the middle of a storm/flood warning. As it’s not a priority so it now damaging my flooring and the floorboards which in time will cause damp and mould no doubt. However i have to wait 2 weeks and claim compensation to replace my floor its damaged! But also on the date they come to look I have been advised they probably wont be able to fix it but quite the job and book it back in for repair!

Amy · 2 January 2024 · Orbit Hailsham

★★★★★ 1/5

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Denied basic tenants rights

Given that I've had Orbit telling me how I should live for the past 18 months to two years and this looks like continuing despite my poor health I thought I'd look into what I might possibly be able to do to stop them trying to dictate my life. I have since found out that all tenants have a right of 'quiet enjoyment' which is basically a right to live without constant interference from your landlord. Having studied the ins and outs more deeply it has become clear to me that Orbit have obviously never heard of this basic right even though they are supposed to be a 'responsible' landlord. Either that or they know about it but choose to ignore it which is probably nearer the truth knowing Orbit. I have to put a specific date for this review but this has actually happened over the course of the last 18 months to two years rather than one specific incident. Sadly this right has to be enforced by a court but then you have to find a solicitor who will act for you in the matter using the legal aid system which isn't easy although I have recently found someone in the media who has shown interest which is possibly another avenue. Either way Orbit shouldn't be trusted to run a bath let alone a housing association which affects people's lives.

Barry · 28 December 2023 · Orbit Hailsham

★★★★★ 1/5

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I have the displeasure of residing in…

I have the displeasure of residing in an orbit property The property was empty for over 6 months prior to me moving into it..you would think that they would of checked out the property to make sure everything was working properly..Hell No The day I moved in the toilet didn't flush..none of the sockets in the living room or bedroom worked..as something was wrong with the fuse box..the immersion keeps breaking down...the shower enclosure seal at the bottom has eroded therefore the bathroom gets very wet when using it as there is no bath..I could go on..and they have the cheek to harass about the rent...disgusting disgusting disgusting So disappointed in orbit..get your house in order before you harass peopleIf I could give No stars ..I would..

Sita · 12 December 2023 · Orbit Hailsham

★★★★★ 1/5

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Check the quality of the Brickwork before buying from Orbit

I brought my house from Orbit Homes two years ago and initially I was very happy. However after only two years it was clear that my entire house was in need of re pointing. The mortar between the bricks was disappearing at a rapid rate. Not only has it been hard work and time consuming to get Orbit to get this arranged the standard of the work we have received since the work started has been absolutely awful. The brickwork is a complete mess. Orbits Customer Care Team and Manager has been next to useless on getting things rectified.

Ronda · 4 December 2023 · Orbit Hailsham

★★★★★ 1/5

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Orbit need to step up to the plate and take responsibility for there properties and tenants!!

This review is not about me personally but my family membersI am absolutely disgusted with how not only orbit but bsw have treated my family members since April they have had nothing but problems with there boiler it has been condemned twice by both orbit and by bsw. orbit then state fix it knowing it was beyond repair!!! Leaking and not working for months to finally get it to a point to have hot water running but not heating months to have the thermostat moved for safety reasons disabled child kept taking off wall so finally after 7 months they move it and again leave no heating in -degree weather with small children in the home.NO one should have to wear a coat indoors when your paying nearly £1000 a month in rent and there attitude no work orders sent over 2 days now to bsw told lies upon lies of someone attending and never arriving having bsw lie about attending it's an absolute disgrace that these million dollar companies believe they can get away with this at all and to have on top of this bsw stating they don't want to attend to carry out works anymore as they have attended a number of times and still not fixed the issue and orbit refusing to replace a faulty boiler what will it take a fire the boiler to blow up damage caused to someone before they step up and take responsibility for not doing what there company is paid to do!

Fifi · 30 November 2023 · Orbit Hailsham

★★★★★ 1/5

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Poor contractors

Orbit customer service staff are lovely but they are completely let down by the contractors they appoint. BSW for example dont meet service standards and if you call just say they have passed on to allocations team. This is for emergency jobs.This usually ends in a complaint to Orbit. Come on Orbit, start making these contractors accountable, they must be costing a fortune in complaints and shoddy work!

Sarah · 30 November 2023 · Orbit Hailsham

★★★★★ 1/5

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Took photos without permission

Orbit bot came in and took photos without my permission and does so every time he comes. I've just found out that this isn't legal but as a landlords agent he should have known better. But then maybe he did but didn't care anyway. Either way Orbit seem to have no regard for the law.

Barry · 20 November 2023 · Orbit Hailsham

★★★★★ 1/5

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SEVERE MAL-ADMINISTRATION, DAMP/MOULD/SLUGS IN ORBIT PROPERTY

I've been an Orbit tenant for nearly 18yrs now. Since day one, I've had mould/Damp and slugs. I reported it from day one to Orbit. 18yrs later, nothing has been done. I took my case to the housing ombudsman service and won. The ombudsman service found that Orbit has SEVERE MAL-ADMINISTRATION within the company. They were ordered to pay me £5,000. They don't communicate with one another or there tenants and they continuously lie (which the ombudsman service caught them out on). Orbit appealed the Ombudsman's findings and a few months later, I won the appeal. Orbit were ordered to pay me another £500 and they were told they either have to move me or do over £100,000 worth of repairs to the property within 3mths. Orbit naturally agreed to move me. Nearly 2yrs on, Orbit hasn't done the repair work and hasn't moved me. I'm now taking them to court. Absolutely shocking and disgraceful company!!! Stay well clear of this company if possible, but if you have no other option then to take a property from them as you're homeless, don't let them fob you off and communicate with Orbit via email only.If it wasn't for the hundreds of emails I sent, I wouldn't of won my ombudsman case.

Anola · 17 November 2023 · Orbit Hailsham

★★★★★ 1/5

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Evil

Evil. What they have done through gross negligence and, their attitude towards the serious harm caused to two vulnerable families as a result is nothing short of evil. Although the submission of a complaint is intended, I fully expect further insult to injury and will only submit the complaint as a stepping stone to the housing ombudsman service. Please folks.. report these people. Write to your MP’s.. do what you can to out them!

Ade · 7 November 2023 · Orbit Hailsham

★★★★★ 1/5

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Failure by orbit on ASB issues

Over the past 7 years since 2017,I and my disabled partner have suffered ASB from orbit tenants[x2]plus a non orbit tenant and a lodger sot staying with one of the tenants. Orbit even took sides with the aggressors against us. Orbit even used the garden contractors as a weapon against us.We have suffered verbal threats to kill us, racist comments, criminal damage, human urine poured over our front door/dog poo, stones thrown at us, front door smashed, assaulted, called a paedophile, pet cat poisoned.Orbits response 'Not our problem'. Even when we managed to get a Restraining Order in 2022. Orbit took sides with our aggressors.I have made 5 complaints against orbit and all have the same outcome, 'Nothing happening'. My latest complaint took 9 months to get the standard answer by orbit. Even when I supplied cctv of incidents and police letters informing orbit we were the victim, including racist comments and our front door being kicked in. Orbits answer on the door was 'Storm damage?' This is how orbit get away with doing nothing to help the victim.All that matters to orbit is 'Where is the RENT.''We were promised they would be evicted. All we have got is the status quo.Orbit staff have been appalling in dealing with the situation. They are in denial. The staff lie, give false promises, rude, deny all responsibility to act putting all the onus on to the police.Orbit are a disgraceful company that will not listen.

Doug · 2 November 2023 · Orbit Hailsham

★★★★★ 1/5

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What happens if there is a fire and this disabled man cant get out because you have failed to fix his lift for 3 weeks.

What happens if my disabled father in laws house has a fire and he cant get out because you have failed to fix his lift for 3 weeks? I can not stress enough how disgusting Orbit have treated my family recently. My Father in law is disabled and venerable. He has a Special lift he has to use to be able to exit the property has been broken now for 3 weeks (just stopped working) Orbit have not been forthcoming in the slightest to help this situation. Many appointments cancelled or no shows to repair his lift. He has now been stuck in doors for 3 weeks, unable to leave the house, which has affected his mental health dramatically. Again today they were promised someone would come to help him out the property but this was cancelled and now he has missed an important appointment. How Ortbit can leave a disabled man housebound like this for 3 weeks with no outcome to date, i don't know, this surly is against human rights. I am seriously concerned about my father in laws mental health now which i have stressed to Ortbit and again all they tell me is they have no one available to help even though it has now been 3 weeks. I have been told i can log a complaint and await days for a response which is simply not good enough. I will have no option now but to go to all social media platforms and the papers so show how a venerable/ disabled man is being looked after but the service is supposed to be there to care for him.I could not rate this lower if i tried. Surely its illegal to leave someone housebound with no help for this amount of time. Should something happen, it will be on Orbit to answer the questions raised.

Kai · 30 October 2023 · Orbit Hailsham

★★★★★ 1/5

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Missellers

Whatever happens do not purchase any shared ownership from these guys!At the original appointment when looking I was told the apartment I am looking to purchase has all the exterior covered by Orbit and interior is our responsibility.Moved into the apartment so many issues that is has even been sent to ombudsman service.The lastest issue I have is doors and windows on the exterior rotting allowing water to come through and wind at which point my blinds moved so hard it hit my child in the face.First orbit tried to say it was my respsonsibilty after going back and forth they sent someone out to look, he just kicked a panel in and left, issues continued and they denied responsibility again.Another engineer then turned up out the blue and said he was advised to glue, upon looking he deemed the windows and doors unfit for repair and advised Orbit they need to be replaced asap.I was told I would get a call back in 24 hours guess what nothing, called them again to be told 48 hours still nothing and then told I would get a call on Friday just gone, guess what nothing.They cannot temporarily secure the doors or windows due to the rot and now im living in a house with heating on to no affect as there is so much cold air coming in.I would advise every one not to purchase from these modern con artists hiding behind an organisation.

Tony · 30 October 2023 · Orbit Hailsham

★★★★★ 1/5

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Dog poo bins not emptied

Orbit have installed dog poo bins at kings oak park Headcorn but no one is emptying them so they are overflowing? Not sure how bins solve the problem if they are not being emptied and instead and spilling out onto the ground. Multiple residents have raised concerns and nothing is being done.

Sarah · 30 October 2023 · Orbit Hailsham

★★★★★ 5/5

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Donna the woman that I spoke to was so…

Donna the woman that I spoke to was so understanding of the situation, and had nothing but sympathy and was really helpful towards me and actually cared, she actually left me in tears because of her understanding more people should be like Donna 👍 the world would be a far better place x thanks Donna

Kelly · 27 October 2023 · Orbit Margate

★★★★★ 1/5

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Please if you want your rest of mind…

Please if you want your rest of mind afford Orbit housing, especially if you are offered the property through local authority, they treat myself like trash just because I didn't get the house directly from them, I believed. The customer services hub also has nothing useful to offer for the complaint, at the moment am been stressed and depressed being a tenant in one of their properties, I wish I can vacate their properties, but I spent over £10,000 to renovate the property because I get the house empty. So I don't have a choice than stick to their house, and until I figure out what to do but honestly I am not happy with the property management. Very very partial and they are now frustrating me, especially because I am putting pressure on them for parking space slot. They refuse to allocate parking space to some tenants despite all pressure, when at least some tenants said they contact them for slot, who doesn't even have a car. Is an advice and my experience with them cannot forger this.

Fowosire · 17 October 2023 · Orbit Hailsham

★★★★★ 5/5

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Listened too

I was Listend too by Donna. She is very attentive and Fully listened to my needs and advised me very well. Very good experience on my 1st phonecall.

Leanne · 13 October 2023 · Orbit Hailsham

★★★★★ 3/5

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They was great easy to talk to

Rating only, no written review.

Kealie · 12 October 2023 · Orbit Hailsham

★★★★★ 5/5

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Donna was very supportive

Donna was very supportive. She was very empathetic to my situation and needs, making sure that I had all the help and assistance she could possibly provide. I felt like I mattered.

Sue · 11 October 2023 · Orbit Hailsham

★★★★★ 5/5

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Very supported and helpful

Rating only, no written review.

Nanette · 10 October 2023 · Orbit Hailsham

★★★★★ 1/5

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One of the most oppressive Nazi like regimes in this country

I would have given zero stars for these despots. Sadly this wasn't possible. If you don't live the way they want you to live then they make your life hell. They make up things then try and get you evicted claiming that you've breached their very vague tenancy agreement. They might even say that if a certain thing happens e.g. the fire service say there isn't a fire risk (as in my case) they will drop their action but then when the fire service do give you a clean bill of health they don't drop their action as they said they would. sadly all part of thier sadistic little games giving you hope for the future then enjoying themselves as they dash those hopes. Even more sinister when this regime knows that a person has poor health and has to suffer 8 degrees of heat during winter because they have installed inadequate heating that they say is ok!! They ought to live here for a few days in winter then say it!! Orbit should have been shut down years ago but strangely get away with murder and are allowed to continue their sadistic business. Sadly the way they are treating me at the moment could be the death of me as my health has worsened due to their treatment, they know that but just don't care.

Barry · 1 October 2023 · Orbit Hailsham