Trusted Agent profile
★★★★★
1,093 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,093 reviews on two platforms, rated 3.4 out of 5 overall.
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotArrived on time and acted in a…
Arrived on time and acted in a professional manner
Hi Chris,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotVery pleased with all the service
Very pleased with all the service. Engineer very polite. Thankyou
Hi Mahinder,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
3/5
TrustpilotI don’t think the boiler is operating…
I don’t think the boiler is operating correctly. It takes longer than usual for the hot water to get through to the taps, and I notice that the pressure gauge gets unusually high. Something needs checking. I’ve had this boiler a long time, and know when there is a fault.
Hi David,We're sorry to hear this. We'll pass your message on to the team so they can get in touch.Thank you, Orbit
5/5
TrustpilotPolite courteous and efficient and…
Polite courteous and efficient and turned up on time
Hi Anita,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotDisgusting company
Disgusting company. I own 50% of a property that they built and its the worst build I have ever been in. I am an estate agent so have come across many different developers and these guys are absolute cowboys. I have endless problems and have been dealing with them myself and my own expense due to the lack of bother from Orbit. I recently had a plasterer come round to look at the cracks in our walls and the fact that all around our windows are sagging and breaking off... he recommended I contact Orbit as he put it down to 'shoddy workmanship' when the property was originally built but Orbit dont care. Yet they have the audaicty to charge crazy service charges to do absolutely nothing in the way of upkeep. Charge me for window cleaners that have never been around. We have a check in sheet for cleaners and they haven't been since October last year. Last year told out whole estate they owed £500 (2 weeks before Christmas) that had to be paid in 7 days or they would prosecute, due to them not charging enough service charge through the year and when I challenged it they apologised and said it was a mistake! Con artists!
Hi Sam,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
TrustpilotI would give no stars if I could
I would give no stars if I could. Once again I've come here to complain about a property thats not even mine. My sister has been a tenant with you scumbags for years, and still, after everything she's gone through with you, she's still being failed, miserably. David Clemants, has set my sister up for another failure of service, making promises to credit her rent account, to then leave that department with no communication, meaning my sister has to provide evidence for somthing that she was promised. You're a joke. I will not stop now, citizens advice, ombudsman, all the avenues I can exhaust, I will be. Tenaciously.
Hi Darren,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, please could you share your sister's details so we can reach out and see what help and advice we are able to offer.Thank you, Orbit
5/5
TrustpilotNo massing around knew what he needed…
No massing around knew what he needed to do and cleaned up after himself
Hi Sandra,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
GoogleKristen , Lisa and Lesley were so helpful through out the whole process, very stress free, definitely recommend !
Hi Simon, thank you for your positive review, we will pass your comments onto the team. Kind regards, Orbit Homes
1/5
TrustpilotI own 50% of a property with orbit but…
I own 50% of a property with orbit but you wouldn’t think it.I was told my windows would be getting replaced as they are in a very bad way.i had a letter saying exterior work was being carried out so wrongly assumed the windows were being sorted out.they sent painters to paint the rotting frames and bang in the nails that were sticking out of the frames.absolute waste of our charges.They over spent last year in the service charge budget so I was charged an extra £100 odd pounds even tho I had a call from the service charge people saying the windows hadn’t been cleaned all year (part of the service charge) and that I was due £90 odd as a refund for works not carried out. I had texts and emails demanding payment of the £100 odd which I paid in the end as was told it would be taken further if I didn’t. I’ve never received my refund??Quick enough to demand.I’ve been speaking with 2 employees of orbit who have completely ignored my emails now. On of them management.I’ve contacted customer services and they haven’t bothered replying either.Partners in property but absolutely useless in partnership.Maybe this review will have the desired effect and someone might actually talk to me.Been lied too and had money taken for works that never happened.ashame I had to give a star to comment
Hi Rory,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
TrustpilotLike Lord Lucan they dissappear
So many responses from Orbit saying they are reaching out via private conversation yet they do nothing and allow the Antisocial behaviour and abuse that you are asked to report including to the Police to go un answered amazing when even having camera footage and recordings going back over 16 months of abuse and drug dealing they still ignore you ..you have to feel for these poor people that have all these issues like us as well as the Concerns on here about housing .Update : why do Orbit respond on here asking for details in private ? You never respond or attempt to call .Not that as a company you would even take time to look into any concerns your tenants have and continue to persuade residents to deal with things amongst themselves or in most cases call 101 and report to Suffolk police. On all occasions this has been done and Orbit given the details of investigating officer the complaint and damage or abusive obnoxious behaviour sometimes threatening and the company still do nothing about residents that make life a complete misery for those that try to live peaceful lives
Hi Stephen,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
TrustpilotWorst landlord ever..Don't do anything…
Worst landlord ever..Don't do anything to solve issues..just chat s@@t about everything..especially the building officer at Apni Haweli...just rolls her eyes at you when you're talking to her..as Tenants we pay for her to be there..totally useless a@@h@@e..
Hi Sita,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
TrustpilotMysterious 5 star ratings in these posts
I have had a really bad experience with Orbit housing association between 2020 and present day and can agree with multiple comments from the 49% of people that have marked Orbit 1 out of 5 and would have maked 0 or minus.The theme coming through has exactly matched my experiences of incompetent and rude staff, unable to communicate via email or phone and their complaints service is just box ticking. Also agree that there appears to be a dark core that approaches a feeling of being scammed with fake charges.Therefore I'm confused by a large 41% of 5 star ratings that are written with superb reviews. Am I missing something? Do Trust Pilot check out the validity in anyway of all these posts? I have learnt to know how this company operates now, very well and would be interested to understand the big divide between 0 and 5 star posts
Hi Dave,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleMy granddaughter lives their .l was very impressed with the house and how quiet it is .
Thank you for your kind review Janet, we hope your granddaughter is very happy in her new home!
1/5
TrustpilotStop wasting money on cowboy…
Stop wasting money on cowboy contractors.. Just had our house exterior painted by Ktech, (obviously cheap) but more expensive in the long run. Their foreman "Dave" decided in his infinite wisdom and obvious experience to send his "decorating gang" out in the pouring rain. After an inspection by someone with apparently more common sense than Dave, they agreed the work was appalling. Ktech came back to rectify their incompetence, in the rain.. It's painful to watch but more frustrating that Orbit are just throwing money away while increasing rents. Amateurs.
Hi Brett,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
TrustpilotWorst company I know
Terrible company make a mess of my service charge bill every year we have 1 street light in out car park the electric cost £4.85 last year this year they are trying to charge over £2000 for this 1 light I will be reporting to the financial ombudsman and taking legal action customer service is no existing and common sense is not understood have claimed they will contact me to discuss over a mo th ago but nothing as normal I am now in debt and will be unable to sell my house because of this company made up charges making my property worthless
Hi Rebecca,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your five star review. Kind regards, Orbit Homes
5/5
GoogleSales manager Chris was a really helpful and polite guy 5 stars
3/5
TrustpilotI can’t seem to be able to talk to…
I can’t seem to be able to talk to anyone about overcrowding. The rent on the 3 bed I’m in is crippling me, I dread to think what the rent will be on a 4 bed. Please please if someone can help me out, I’ve spoke to local council and they can’t do much then put me on a list with the wait being up to 15 years.
Hi Rhianna,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
1/5
TrustpilotOrbit are happy to bankrupt residents
Received a parking fine from CPMImmediately appealed on the basis that I had a permit (which was my thinking, as under croft designated parking spot was part of the flat purchase)CPM confirmed I did not have a permit and did not accept the appeal, I then reached out to customer care for clarificationCustomer care (Karen) informed me that I indeed needed to apply for a permit and a letter was sent out regarding thisAfter Karen sent me the letter via email, I immediately submitted the required docs for permit registrationI did not see/receive this letter that was initially sent and I requested if this can be escalated so building management can intervene as I was still receiving fines every dayI reached our to customer care again as I had no contact from building management - I was advised by customer care (Karen) that she had sent another escalation to building management and they would get back when they canI reached out to building management myself (Connor), explaining my situation and that I did not receive the comms that was sent for whatever reasonHe then advised that after going back to CPM, i did not have a permit so therefore he could not interveneI then reached out to CPM as I had submitted required documents and on their portal I could see one of my docs contained my previous address, I replied to Conor requesting assistance given the amount the parking fines which had been caused as a result of fines going to my lease company and them sending to my previous address so therefore the fines were £100 each plus £25 admin fee as CPM refused to let them transfer liability to me.I rectified the docs and resubmitted as perI then reached out to Tina Mowat explaining my situation and requesting a callTina replied back via email, ignoring and not even an acknowledgement of my request for a callShe confirmed in her email that other residents had similar issues but she still would not intervene as the one letter that was sent should have sufficed.Tina then made a ill judged assumption that my parking fines accumulation was as a result of me just not paying the fines and leaving them to build upWhen this was caused as the tickets are sent to my lease company before they get to me on top of which my lease company were sending notifications to my previous address. Tina was not interested in understanding and helping but with just rejecting any suggestion that assistance would be given or consideredI replied to this email again asking for help as the amounts was about £1000, give or takeTina Mowatt, like Connor Deane, did not reply to my emailUpdate: Orbit has not done anything other than reach out on Trustpilot to take details.Any issues report them to housing ombudsman, orbit and their staff are the are as bad as each other - they should not be in any position to build social housing.
Hi Daniel,I'm very sorry to hear this.We have requested some more information about your issue, including details of your full name, phone number and home address.Please may I ask that you respond to this request so we may investigate further?Thank you, Orbit
1/5
TrustpilotI moved in to my property a month ago
Just to update that Orbit have not reached out and the property has more damp patches and smells musty.I moved in to my property a month ago. In that time we spent 3 days with no hot water or heating because they hadn’t uncapped the gas meter. We have had rain leaking through 2 bedroom ceilings and damp and mould in all 3 bedrooms. The bathroom ceiling was full of mould before they treated it and now damp has appeared under the bathroom in the hallway. On top of this, I’ve had to get broken taps replaced and had to report one of the bedroom windows is broken. On top of this they also left me with a load of decorating because ‘it’s been empty long enough’. Orbit do not care about your health and welfare at all.
Hi Emma,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
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Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
