Trusted Agent profile
★★★★★
1,093 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,093 reviews on two platforms, rated 3.4 out of 5 overall.
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOK no problems very well mannered good…
OK no problems very well mannered good job 14
Hi Barry,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
2/5
TrustpilotNote and sticker over keyhole
I missed my 1st appointment due to being away. When I returned to my home, there was a notice on the door and a sticker over the key hole, due to me missing my appointment. I asked the engineer at the next appointment about this, he explained that they have been asked to do this, I understand the importantance of the inspection, but this procedure I think by your engineers doing this will indicate that the property in question could be a target and that the tenants are not at home..A LITTLE ALARMED BY THISThis I find
Hi Mel, thanks for letting us know, we'll share your comments with the team. Thanks, Orbit.
1/5
TrustpilotNotice of intent to Seek Possession
On this day in the post, my partner and myself received an alarming letter from Orbit Housing, a notice of their intent to seek possession of our abode. This was due to the arrears we were in. However, due to the circumstance of my partner (the original tenant) receiving Housing Benefit & ESA before I moved in in March 2024, we had to await the DWP to complete their change of circumstances checks in order to adjust the amount of benefit my partner receives. This also meant that housing benefit was placed on halt until the DWP (who took 6 long weeks) to make a decision on what a suitable receipt of financial support my partner should receive in the form of ESA payments. Every step of the way, we ensured that Orbit Housing was made aware of the situation, including telephone calls, emails to Orbit (asking to send the email to the appropriate departments). Unfortunately, Orbit Housing chose to send out the letter regardless of our situation. They argue that it is an automated process and they are following protocol. However, this is false, due to the fact that the letter must be read and signed by someone of authority at Orbit Housing. In the letter, they stated that court action would be made after July 1st.Having done some research in to the ways landlords and HAs should conduct themselves in this situation, Orbit Housing did not make any contact to either my partner or myself about about a pre-action plan. No opportunity for discussion or negotiation was conducted on Orbit Housing's part. No consideration of any representations received was considered before seeking a claim on Orbit's part. It would seem the landlord Orbit Housing did not remember or keep copies of our correspondence or contact with ourselves, explaining the temporary situation.Of course, as we stated, the rent arrears was back paid in full by housing benefit, just as we assured. My partner, who is a vulnerable individual, was made to feel as though they had done something wrong. This caused untold stress and anxiety to us both.
Hi Samuel,So that the team can look into this for you, could you please respond to the Trustpilot request we've just sent for your details.Thanks, Orbit.
5/5
TrustpilotEngineer was efficient
Engineer was efficient, polite and friendly
Hi Derrick,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotService charge? What service!? AVOID! DO NOT BUY!
Honestly, I have to wonder what the point is and whether I would have purchased had I known how terrible things would be with Orbit.The service charge continually increases but the level of service remains non existent. What are we paying for?We have reached circa £1800 per year each (DA8 Ratio) for communal cleaning, window cleaning, grounds maintenance (car park and grass/plants surrounding) and repairs to the bin storage door as they insist on using cheap locks that easily break. To put it into perspective, it's one block over 4 floors, with 8 flats in it. Just 8. 2 communal doors (front and back), parking out back, some grass and plants, stairs, a bin store and a bike store. THAT'S IT.We haven't had a site manager, nobody engages with us but we're paying the same if not more compared to blocks that have concierge, lifts, security cameras, gyms etc in the area. WE HAVE NONE of these things. We have expressed that the cleaning contractors don't turn up and presence has significantly reduced. I've even reported the window cleaner sitting outside in the van and not cleaning anything but the GPS says he was here so we're still charged! it's ridiculous. The only people that turn up regularly are the grounds keepers. Do yourself a favour and STAY AWAY FROM ORBIT. by the time you add the SO rent and service charge, it'll be more than your mortgage. DO NOT BE FOOLED by the first year of low rates either. 7 years in and fighting a losing battle with them. They talk about staircasing but how is it possible with the rent and service charge increasing so much every year? The breakdowns don't make any sense and sometimes you have the same costs being counted in more than one category. I ask for explanations and they never respond. I get passed around the departments without response.AVOID ORBIT! you'll be paying money each month to them for the fun of it.I don't have any monies outstanding so don't bother replying trying to use that as an excuse.
Good Afternoon, We may add compensation to a rent account if there are any arrears/monies owed. I am sorry if this is not the case or if this not explained to you. If you want to contact us directly on 02476438244 we will look into this further for you. Thank you
5/5
TrustpilotAlways friendly and polite
Rating only, no written review.
Hi Vanessa,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotOn time I’m very very friendly
Rating only, no written review.
Hi Edward,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
3/5
TrustpilotThere is a long waiting queue when you…
There is a long waiting queue when you call the customer service number. I was on the phone for nearly 2 hours. It needs to be improved.
Hi Sonia,Thank you very much for your feedback, we'll pass this on. For non-urgent queries, you can always use this contact form on our website as an alternative: https://www.orbitcustomerhub.org.uk/contact-us/email/Thanks, Orbit.
5/5
GoogleThe sales team were lovely and guided us well through the process. They are very helpful and answered all questions we had or found the answer for us if they didn’t know. Thank you Lisa, Kirsten and Lesley.
Hi Emma, thank you for your positive review, we will pass your comments onto the team. Kind regards, Orbit Homes
5/5
GoogleJust moved in to our new home in Westwood Cross and have to say that the Orbit team have been amazing from initial contact, right through to moving in day and beyond. Cannot fault them and the process from the buying end has been quite quick and very straightforward. Highly recommended by us.
Hi Kevin, thank you for your positive review. We will pass your comments onto the team. Kind regards, Orbit Homes
5/5
GoogleWe recently purchased our home at Westwood Point through Orbit and the whole experience was brilliant from start to finish! The whole team was excellent and worked with us and walked us through the entire process to make it as straightforward and pain free as possible. We would thoroughly recommend to anyone
Hi William, thank you for your positive review. We will pass your comments onto the team. Kind regards, Orbit Homes
1/5
TrustpilotBeen getting on to them about the mould…
Been getting on to them about the mould in my bedroom and they keep coming out and taking pictures and not actually doing anything about it people in the same block have had multiple people from orbit go in and out their house for minor repairs but they would be happy for someone who’s struggling to breath to live in a mouldy bedroom absolutely disgusting they keep changing the dates of coming out to repair so I’m going to take matters in to my own hands and write to the papers cause there’s no way this is still going on it’s been happening since we moved in.
Hi Em,We're really sorry to hear about this. So that we can give you an update on any planned works, could you please respond to the Trustpilot request for information we've just sent you privately. Can you let us know your name, address, email and phone number and the team will be in touch as soon as possible. Thanks, Orbit.
1/5
TrustpilotMissed Call
Had a call from Private number. A mumbled message left with telephone number which turns out to be Orbit. Apparently a referral has been made but because I did not answer it's been closed!! I have no knowledge of any referral. I can't answer my phone as I am working and have participant's of my own) and has Orbit not heard of email!! How about emailing your customers if you are going to call or how about emailing if a call is missed!! It's not rocket science
Hi Dawn,So that the team can pick this back up with you via email, could you please respond to the Trustpilot request we've just sent to share your details and the team will get back in touch. Thanks, Orbit.
4/5
TrustpilotGood job
work carried out well. The pressure in the taps and shower in bathroom is awfully low,
Hi,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team. If there's any issues, please let us know and we'll have someone get in touch.Thanks, Orbit.
1/5
TrustpilotLied to and offered substandard accommodation
Where do i start, 9 months ago orbit moved us into a two bed flat which was by our standard lovely, then two months later they decanted us because of structural and electric faults (little did we know they already knew about this for years yet moved us in) next chapter was they moved us into a travel lodge for two weeks, then onto an air b and b where we still are (myself, 3 Yr old daughter and my partner) since being here we have had one offer of a flat we refused because it was in a bad area plus nowhere near like the flat we had been decanted from, so then we wait three months to be told they have reserved a flat coming back to their stock, so we wait and wait and wait.....six weeks it took for it to be ready from the date they said it was available, finally today we went to see the flat and what can only be described as a bad joke was waiting for us, what was described as a spacious two bed flat was only just enough space for one person, my daughters room was literally the size of a small cupboard (and I mean small), the living space was a small room with a kitchenette attached, we Immediately refused and was told on the phone that we were now at the bottom of the list for daring to refuse this substandard dwelling, to clarify we are one of the ones decanted from 43 Earl street and since this orbit has made it feel like they are doing us a favour finding us any old crap to live in, no apologies for the months of anxiety and on a few occasions when I've spoken to various teams I'm spoken to like crap, like it's my fault we have been decanted and messed about, I have sent over 50 emails to them and most are ignored or I'm treated like I've done something wrong, since 7 months we feel abandoned and lied to like we are new tenants looking for a new home WHICH WE ARE NOT!! WE HAD A HOME AND IT WAS TAKEN AWAY BY THESE PEOPLE AND THEY HAVE DONE NOTHING TO RECTIFY THIS OR HELP US APART FROM OFFERING US TWO JOKES OF FLATS, I WILL be taking legal action if this isn't rectified by the end of the week and something adequate offered to us like Earl street, my advice DO NOT ENTERTAIN THESE PEOPLE WITH A THOUGHT OF TENANCY...
Dear Chris,Thank you for your follow-up review earlier, so that the team can support you further please could you respond with your details to the Trustpilot request we just sent privately? Thanks, Orbit.
3/5
TrustpilotEngineer seemed like he couldn't be…
Engineer seemed like he couldn't be bothered
Hi Angie,Thank you for sharing your feedback, we will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotI’m living with dementia
I’m living with dementia, look for help or support from office don’t get it, it’s sad really when office too busy to respond to you, orbit don’t care as lng as you pay rent mortgage etc.
Hi Rodney,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, could you share your details so we can reach out and share more about the help and advice we are able to offer.Thank you, Orbit
1/5
TrustpilotI reported rats in my attic
I reported rats in my attic , 10 days ago, they sent rentokill out 3days later he said yes you’ve got rats need to lay traps , over a week later my repair is saying closed , it is not closed I still have rats sleep when I can with a pillow over my head in case they get in the bedroom -it’s a bungalow ,I’m living on a couple of hours sleep scared stiff feel sick all the time ,I have rang orbit 3times they are saying it’s with the housing manager so where is he .i bet he sleeps at night ! Renntokill say they can’t do anything without orbit go ahead meanwhile my son and I are sleepless , and worried sick so zero rating
Hi Sue,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, could you share your details so we can reach out with an update.Thank you, Orbit
1/5
TrustpilotIf I could I would give this disgusting…
If I could I would give this disgusting vile company a zero!!! My parents have been with power now since Wednesday afternoon. The AMOUNT of phone calls my mother has made is disgraceful. Since Wednesday she has had one yes ONE PERSON come out to find out why they have no electricity. Phone call after phone and all the reply is “we will find out and get back to you” to which you never do! My parents are in their late 60s have my father is in bad health! I am absolutely disgusted by you people, you are very quick to chase people when rent hasn’t been paid but when people actually need help you do nothing! I will be taking this higher!
Hi Chloe,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, could you share your parents' details so we can reach out and see what help and advice we are able to offer if this hasn't been resolved already.Thank you, Orbit
5/5
TrustpilotKind and caring man
Rating only, no written review.
Hi Sheila,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotGas check .
Came to do gas check,nice chap friendly and did a good job.
Hi Maureen,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotI’d give you zero if I could
I’d give you zero if I could. These scumbags let me move into a house with my baby when it had holes in the roof, a big hole in the kitchen wall, holes in the brickwork, gaps in the windows and doors, the loft wasn’t insulated properly so I froze to death in the winter. The windows are in terrible condition and have caused black mould, the radiators aren’t heating my house and is impossible to get warm, But the icing on the cake is that I live next door to a drug addict who is also an orbit resident, the drug smell is coming through the walls and orbit are doing NOTHING about it, despite their zero tolerance to drug use in the property. Orbit are a joke. How is it ok for my baby to be breathing in drug fumes??? You quite clearly don’t give a damn about your tenants. I’m gathering all the evidence I can to drag you through the courts. DO NOT send me a response asking me to contact your customer care team - as I’ve already spoken with these morons!!
Hi,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer.Thank you, Orbit
1/5
TrustpilotI’d give you zero if I could
I’d give you zero if I could. These scumbags let me move into a house with my baby when it had holes in the roof, a big hole in the kitchen wall, holes in the brickwork, gaps in the windows and doors, the loft wasn’t insulated properly so I froze to death in the winter. The windows are in terrible condition and have caused black mould, the radiators aren’t heating my house and is impossible to get warm, But the icing on the cake is that I live next door to a drug addict who is also an orbit resident, the drug smell is coming through the walls and orbit are doing NOTHING about it, despite their zero tolerance to drug use in the property. Orbit are a joke. How is it ok for my baby to be breathing in drug fumes??? You quite clearly don’t give a damn about your tenants. I’m gathering all the evidence I can to drag you through the courts. DO NOT send me a response asking me to contact your customer care team - as I’ve already spoken with these morons!!
Hi,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer.Thank you, Orbit
1/5
TrustpilotIncompetent,extremely untrustworthy,negligent
I paid them for a fob 3.5 months and STILL they have not provided it.They took the money quick, then told me my flat wasn't registered yet with them, then told me the estate agent had to order it, then told they had no idea where to order it from but 'were looking in to it every day', then sent the wrong fob, then sent the wrong fob again, and finally now say 'we don't know where to order it from, but we have ordered it'. The fob is for my 11 year old son, who now has to stand outside until one of us gets back, which clearly Orbit has no issues with as I have told them about this. Neglecting kids is about as low as you can go.I sent them two complaints about this on their website. They didn't acknowledge it at all. They have only ever responded to my requests after I have sent them countless texts and made countless phone calls. Noje of them know what they are supposed to be doing or have no interest in doing it. I have now escalated my complaint to the housing ombudsman and have encouraged other residents in my building to do so. No-one has anything good to say about them in the entire building of 54 flats. Junk organisation, awful staff, clearly only interested in profit making. They provide NO service whatsoever. Less than the bare minimum. There was a rat infestation several weeks ago, which it took them TEN DAYS to clear up. Rentokil, who they supposedly employ to fix these issues also complain about them, saying that Orbit takes a very long time to pay them. The irony of havinv to rely on orbit to remove vermin.
Hi Neil,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
