Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,092 reviews on two platforms, rated 3.4 out of 5 overall.
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGas Engineer was so friendly and got…
Gas Engineer was so friendly and got the job done quickly
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotPolite, and efficient
He was very knowable and efficient
Hi Janice,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
Trustpilotvery sattisfied with the whole service
Rating only, no written review.
Hi Charles,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotHe did a professional job and got a…
He did a professional job and got a repair brought up and been fixed fab and thank you from Donna Schorstein
Hi Donna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotVery polite and helpful
Very polite and helpful, very pleased with service he provided
Hi Joanne,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotEngineer was efficient and respectful.
Engineer was very pleasant and respectful. Answered my queries. Worked efficiently and tidily.
Hi Carol,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
Trustpilotits not that it was great or not but…
its not that it was great or not but he turned up as required by telling me by email he was on his way.job done efficiently on arrival,no complaints.
Hi John,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotSoon as he got on site he straight on…
Soon as he got on site he straight on with work.Great service.👍.
Hi Arthur,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotAlways great service
Rating only, no written review.
Hi Bridget,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotAltogether very very poor service.
The issue was originally reported by my mother who has since passed away, we have taken over the tenancy and todate been waiting for 4 years for repairs to be carried out. The issues we have experience are due to what was reported as subsidence, we have had numerousness people from Orbit and repairers staff attend but the other issues cannot be sorted until the main issue has been resolved. During the this time we have been paying full rent, Bet they would soon come knocking if i didn't pay the rent.Altogether very very poor service.
Hi Mark,We're sorry to hear about your experience so far. The team will be in touch with an update for you about this as soon as possible. Thank you for your patience, Orbit.
3/5
TrustpilotCarbon monoxide detector
The inspection was completed ok but our carbon monoxide detector is out of date and the alarm keeps going off April 24 even I could see it
Hi Stephen, thank you for letting us know about this, the team will be in touch as soon as possible to support you with this. Thanks, Orbit.
5/5
TrustpilotProfessional
Professional, polite, quick
Hi Paula,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotAwful
The communication between orbit and the companies they contract out is awful. Trying to get through to the call centre on average takes over an hour. Then often your cut off. Rent increases without fail every year & absolutely nothing to show for it. I have been fighting for a new kitchen for nearly two years as mine is vile from the previous tenants (nicotine stains damaged doors etc) and I’ve have 4 people now come look all saying different things. No one knows what’s going on. Been communicating with a ‘housing officer’ who I had to put in an official complaint about due to lack of communication & leading me on with false promises. If I don’t have to be in an orbit properly I would be. And I know a lot of people feel the same. Bullys. Money grabbing. Corporate greed.
Hi Patricia, we're sorry to hear about your experience so far. The team are aware of your concerns and will be in touch as soon as possible. Thanks, Orbit.
5/5
TrustpilotNo probs this time company finally sent…
No probs this time company finally sent someone was polite and new what he was doing
Hi Greg,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotPolite and did the job
Rating only, no written review.
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotPrompt and efficient service
Hi Ian,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotThe chap that came broke the boiler…
The chap that came broke the boiler door tried to remove the cupboard , made a mess and said he couldn’t do it ! And left which meant I had to ring them and find out when someone would come back and take more time of work ! Appalling . They came back 2 days later to rectify
Hi Louise, thanks for taking the time to share your feedback. We're sorry that this work wasn't right the first time and apologise for the inconvenience it caused you. Thanks, Orbit.
1/5
TrustpilotIf I could give them no.stars I.would
If I could give them no.stars I.would Orbit the way u are treating my son in law and his family is disgusting. My son in law has mental health issues .Yet u use bully tactics .Refuse to answer there calls .Have a go at him for the slightest thing .I am his legal advocate .I will not let u bully people .And your staff be rude just cause u can't do your job propley .My.son in.law will have lpa soon.so I will be dealing with this.U call yourself a charity .Well start acting like one .
Hi Claire, we're very sorry to hear about your family's experience. The easiest way to raise any concerns and flag issues is the contact form on our website. Please could the family fill any details in here and we'll be in touch as soon as possible to support.For urgent support, please call 0800 678 1221 to speak to one of the team.Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
5/5
TrustpilotThe engineer who came was excellent
The engineer who came was excellent. He checked everything and replaced the alarm.
Hi Yvonne,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotI'm tired of being asked review everything
How am I expected to review a gas safety check? I have no clue as to whether it was done correctly!!All I can say is a man came to my house and then left. The rest is a mystery!!
Hi Belinda, thanks for taking the time to share your feedback. We will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotAlways helpful and treat you in the…
Always helpful and treat you in the right way
Hi Lorna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotFast and efficient
Hi Lucy,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotThe staff are always responsive
The staff are always responsive, ready to help, attentive
Hi Viktorija,Thank you for the taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
4/5
TrustpilotHe was polite
Rating only, no written review.
Hi Shirley,Thank you for the taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
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Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
