Trusted Agent profile
★★★★★
1,092 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,092 reviews on two platforms, rated 3.4 out of 5 overall.
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA1 Engineer.
The engineer was very helpful, and answered any questions I asked. He was friendly, and tidy. He carried out his work thoroughly, and didnt take too long.
Hi,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotEngineer was very professional but…
Engineer was very professional but couldn't understand and neither could I why he was servicing my boiler as only done less than 6 months ago2
Hi Jeanette,Thank you for taking the time to leave a review, we're glad to have helped and will share your wider feedback with the team. Thanks, Orbit.
3/5
TrustpilotEngineer did not repair hanging cover…
Engineer did not repair hanging cover he left it also I showed him that receiver on the wall is loose he said is electric job even though is connected to the combo boiler
Hi Wioletta, Thanks for taking the time to share some feedback, please could you share further details about the issue via our contact form online, or by calling 0800 678 1221, and the team will look into this for you. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
5/5
TrustpilotPolite and did what he needed to do
Hi Jane,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotGreat staff and well maintained flats
Great staff and well maintained flats, I love it here, feels like home already
Hi Jamila,Thank you for taking the time to leave some feedback, this is wonderful to hear and we're glad to be of help. Thanks, Orbit.
5/5
TrustpilotVery polite and helpful
Hi Dawn,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotFirst impression.
First impressions of Loxley Court were brilliant, from the moment we saw the building from the front to meeting Emma and some of the other residents. When Emma showed us the flat I said yes straight away. We are looking to be very Happy here, can't believe how lucky we are at last.
Hi Graham,Thank you for taking the time to leave some feedback, we're really glad to you have as a new customer and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOrbit have been very good and the…
Orbit have been very good and the website is easy to use.
Hi Paula,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
3/5
TrustpilotOver all my experience with this…
Over all my experience with this landlord is fair as there are still a few issues that need attention.
Hi,Thank you for taking the time to share your feedback with us. So that we can look into the other issues you're experiencing, please could you share details via our online contact form or call us on 0800 678 1221. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
1/5
TrustpilotBlah Blah Blah
Orbit just asked for more details regarding my last review. You have all info there. Street name...Area.(do you need a map to find it)You don't need anymore info. You don't need our names either.Everyone is pissed off with the piece of c**p you allow to continue living here. Clue 1Her name sounds like a luxury car.... unfortunately, she's more of a rusty bike.I could print her address as I did previously..( you asked for that to be removed from review)So, you know exactly who they are. You know the estate etc.As for rest of review...You are well aware of the druggie problems that occured here a few years ago... You know he stole electric. Which meant he stole from residents. You took it upon yourselves to just let it go. You knowingly passed the cost onto other residents. You knew he was involved in drugs before you moved him here.That's the reason he had to move from another area!!I could print his name and address but I wont as he's clean now.As I said previous review...All you have to do is write to residents informing us who our housing officer is. (if we have one)It's not difficult....If you can't do it.... Or, don't think it's important that we knowwe'll request the info from New CEO and ask him to set up meeting with whoever it is and the residents.ALSO...STILL WAITING ON GLASS ON ENTRY DOOR BEING REPLACED. BEEN ABOUT 2 MONTHS. LOOKS AWFUL!
Hi, thank you for your response. We have also flagged your concerns about the door, and will be in touch with residents with any further updates where necessary. Thanks, Orbit.
5/5
TrustpilotGas engineer
Very friendly and professional
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotOrbit debt collection agency
Orbit came to my house said I owed for water rates firstly the account isn't in my name, secondly she got my phone number off my doorbell with my name she also had started recording me without asking my permission and also didn't contact us by email, letter, phone call nothing no letters for 2 years from the water company i personally wasnt aware i owed anything i was under the impression it was free as part of my rent with my private landlord I feel my rights have been abused, I've complained to orbit and are seeking legal advice due to date of protection laws I'm not prepared to give out personal details and you should look at all the reviews made against you which you have ignored there are a lots of unhappy people with your company's scare and bully tatics I've read by other people's complaints against you,you should be ashamed of yourselves and trust pilot havnt asked me for any personal information this sounds like another bully tatic dated 25/7/24
Hi,To help you get to the bottom of this could you please respond to the Trustpilot request for your contact details that we just sent across. Can you share your name, address, email and phone number so we can have the team look into this for you. Thanks, Orbit.
1/5
TrustpilotOrbit debt collection agency
Orbit came to my house said I owed for water rates firstly the account isn't in my name, secondly she got my phone number off my doorbell with my name she also had started recording me without asking my permission and also didn't contact us by email, letter, phone call nothing no letters for 2 years from the water company i personally wasnt aware i owed anything i was under the impression it was free as part of my rent with my private landlord I feel my rights have been abused, I've complained to orbit and are seeking legal advice due to date of protection laws I'm not prepared to give out personal details and you should look at all the reviews made against you which you have ignored there are a lots of unhappy people with your company's scare and bully tatics I've read by other people's complaints against you,you should be ashamed of yourselves and trust pilot havnt asked me for any personal information this sounds like another bully tatic dated 25/7/24
Hi,To help you get to the bottom of this could you please respond to the Trustpilot request for your contact details that we just sent across. Can you share your name, address, email and phone number so we can have the team look into this for you. Thanks, Orbit.
4/5
Trustpilotwould be 5 but all day appointment span…
would be 5 but all day appointment span to long 8 to 6 - arrived after 3.30 - waste of a day - would be more suitable same as Orbit 8-1 or 1-5
Hi Jo,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe gentleman was polite
The gentleman was polite, efficient and kept me informed during the check as to what he was doing. Afterwards, he was succinct in his break down on the condition of my boiler, heating and gas as well as checking all my alarms. Very thorough and all was well, with a good job done!
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotExemplary
Friendly, professional and caring. Great move 8n info and accommodating to my needs. Superb service.
Hi Sally,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotLovely building well maintained great…
Lovely building well maintained great friendly staff, expensive parking though with very little info on parking or visitor parking
Hi,Thank you for taking the time to leave some feedback, we will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotProfessional
Professional, courteous and friendly staff always willing to help and advise. They take the time to listen
Hi Teresa,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotQuick efficient friendly
Rating only, no written review.
Hi Sheralee,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotSafety awareness. …
We have same engineer come to our house every year who is always professional and efficient at his job.Alway polite & friendly.
Hi Janette,Thank you for taking the time to leave some feedback, we're glad to have been of help again and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotQuick and spotted a settup problem…
Quick and spotted a settup problem which was resolved
Hi Kevin,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotFriendly and professional visit
Friendly and professional visit. Also got some other fixtures to be done promptly.
Hi Nicola,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotPolite knowledgeable and capable
Polite knowledgeable and capable, the only thing is that you have to be in all morning/evening depending on what time you are booked for the appointment.
Hi Carol,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe engineer was brilliant at his work
Hi David,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
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Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
