Trusted Agent profile
★★★★★
1,093 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,093 reviews on two platforms, rated 3.4 out of 5 overall.
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Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
TrustpilotGood quick and reliable
Loved they just come in and done job and left quick easy and reliable
Hi Claire, we're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotEngineer was good
Engineer was good. I missed one appointment and rearranged one appointment which they sent an engineer anyway. Then I got 2 threatening letters for technically missing one appointment it over the top it’s not my fault they sent an engineer out even though I rearranged the appointment . Disgusting behaviour!!!!!!!!!!
Hi Gary, we're sorry to hear about this and we've passed your feedback on to the team. Thanks, Orbit.
5/5
TrustpilotP&P satisfaction
Speedy friendly signing up process
Hi Pedro,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
3/5
TrustpilotToo Big For Their Own Good.
Orbit are now too large ... and out of touch with those who keep them alive - residents. 🤬
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
Trustpilotquick & friendly service.
Rating only, no written review.
Hi Paul, thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI own a property in Bexleyheath
I own a property in Bexleyheath, Kent that unfortunately has orbit as as the property management. Orbit very kindly offered to replace all the front doors on all of the property’s in my particular building, owned and rented. Since the door has been fitted I’ve had constant problems with it, mainly with the door latch/locking mechanism. I have also had to replace the door handles on both sides and the doors are probably only a year or so old. Two nights ago my daughter who lives in the second floor property went to go out at around 9pm and couldn’t get out the front door. The door wasn’t locked but the latch to simply open the door wouldn’t work. This has happened before but after fiddling about it’s normally opened, not this time. We contacted orbit to report it and pointed out that it’s a potential fire risk and as usual they’re not interested as I own the property. We managed to get a locksmith out and after two hours of being there he got the door open. I have since called orbit to find out who installed the doors so I could contact them directly and got told that they don’t actually know who installed the new doors. I can only think that orbit have used a really cheap company that has now gone out of business which is why they can’t pass the information on. Just beware anyone living in these properties that orbit have fitted new doors on are at risk, the are a fire trap. Other people in the building have also been experiencing problems with the doors but nothing seems to get done about it, and probably won’t until someone is seriously injured or worse case killed. I am hopefully going to sell my property and get well away from orbit.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotExceptional Service from Mr Simon Nworji - A True Star!
I recently had the pleasure of working with Mr. Simon from Orbit Housing Association, who managed my Stage 2 complaint after a prolonged (9 years) and challenging repair issue at my property relating to adjourning conservation area owned by Orbit. Simon's level of customer care was nothing short of impeccable throughout the very lengthy process.From the very beginning, Simon was incredibly attentive, invested, and truly compassionate. He displayed remarkable patience and professionalism during moments of frustration and emotion, always remaining calm, cooperative, and reassuring. Simon ensured that I was involved in every step of the review process, consistently checking if I was satisfied with the proposed outcomes. His dedication to resolving my issue was evident as he went back to management, possibly over 10 times, until my complaint was rightfully upheld.Simon's timely involvement and unwavering professionalism were key to the successful resolution of my case. Without his support, I would have been left in a much more difficult situation.Dear Simon, if you ever get to read this review, thank you a million times. You are truly a star, and I am incredibly grateful for your help. Orbit Housing Association is lucky to have someone like you on their team.
Hi, we're really glad to hear that your complaint was resolved to your satisfaction and we have shared your comments with Simon and the team. Thanks for taking the time to leave some feedback, Orbit.
5/5
TrustpilotEngineer polite and professional
Engineer polite and professional, it's also nice to see the same face
Hi Debs, it's great to hear this and we'll share your comments with the team. Thank you for taking the time to leave some feedback, thanks Orbit.
1/5
TrustpilotI’ve been waiting a year for all the…
I’ve been waiting a year for all the issues with my property to be sorted. The surveyors report states what needs doing and orbit haven’t completed anything to do with all the issues with Damp and Mould PLEASE READ SURVEYORS REPORT that’s was done back in August 2023
Hi Kelly, we're sorry to hear this. So that the team can offer you an update, could you please provide us with the latest information on the form below, or call us on 0800 678 1221. Thanks, Orbit. https://www.orbitcustomerhub.org.uk/contact-us/report-damp-mould/further-information/
5/5
TrustpilotGood
All good ...
Hi Sandra, we're glad to hear that you were happy with your experience and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotLeft trapped in my home as the fire…
Left trapped in my home as the fire door that Orbit supplied to my flat got jammed and would not open.2 locksmiths later and a £400 bill I now can get out of my flat. The response from orbit.... It's your door so you need to get yourself out!!!!
Hi Emma, we're sorry to hear about this. So that the team can look into this for you could you please respond with your details to the Trustpilot request we've just sent privately. Thanks, Orbit.
1/5
TrustpilotThis company has a racist and a zionist…
This company has a racist and a zionist working for them,Matty Briody. Until something is done about it this review will stay up.
Hi, we take any reports of discrimination very seriously. So we can investigate further, please could you respond with your details to the Trustpilot request we’ve just sent privately. Thanks, Orbit.
1/5
TrustpilotBoiler Temperature during the summer
I was employed as a self employed cleaner at 6 Anne Boleyn Court in Chatham.During the winter some new boilers were put in Valiantcompared to the old boilers every time I arrived the small bungalows seemed very over heated compared to the old ones. As it turned to summer seemed the boiler temperature was unable to be turned down.Resident had a seizure at home one evening it was reported. Went into hospital arrived home very very weak then returned to hospital and died after a stroke.
Hi, we're sorry to hear about this and express our condolences at this difficult time. So that the team can look into this for you could you please respond with your details to the Trustpilot request we've just sent privately. Thanks, Orbit.
5/5
TrustpilotJust straight forward and pleasant man
Rating only, no written review.
Hi Jane,We’re really glad to hear you had a good experience and thank you for taking the time to leave some feedback. Thanks, Orbit.
4/5
TrustpilotMan did the job
Rating only, no written review.
Hi Abbi,Thank you for taking the time to leave some feedback and we're happy to have helped. Thanks, Orbit.
2/5
TrustpilotBetter Communication Needed
The service was fine BUT I was upset by being accused of not allowing the contractor entry .I had notified the contractor ,telling them I couldn't accept the first appointment and subsequently was going to be on holiday.I made a,new appointment .When I arrived home I had letters from Orbit and the contractor threatening me with fines and court action.I was really upset
Hi Di,Thank you for letting us know and we will share your feedback with the team. Thanks, Orbit.
5/5
TrustpilotFriendly
Found the gentleman friendly and chatty. In fact, it has been the same chappy the past two or three years.
Hi Wendy,We're delighted to have helped again and thank you for taking the time to leave some feedback about your experience. Thanks, Orbit.
4/5
TrustpilotBoiler service
Polite, professional and in a timely manner.
Hi Margaret,We’re really glad to have helped and thank you for taking the time to leave some feedback which we will share with the team. Thanks, Orbit.
5/5
TrustpilotThe people involved very proffessional…
The people involved very proffessional and polite
Hi Carol,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotEngineer was efficient
Engineer was efficient, tidy and friendly.
Hi Christine,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotCalled before he arrived
Called before he arrived, showed his I.D, was tidy and helpful when I had a problem with the controller and ordered a new one.
Hi Margaret,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOutstanding
Been so helpful since the day that I signed the contract. I'm new to orbit housing and made me feel so welcome and your there if I need anything.Thank you so much!!
Hi Amanda,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotWork carried out quickly and on time
Hi Sandra,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotThe guy was prompt and friendly and did…
The guy was prompt and friendly and did the gas check without any issues. Many thanks 😊
Hi Mrs Bird,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hailsham has the most, with 1,034 reviews rated 3.3 out of 5, followed by Margate with 980.
Tell us what you need and up to 3 trusted local agents will be in touch.
