4/5
TrustpilotPolite and tidy
Rating only, no written review.
Agent replied · 23 October 2024
Hi Amanda,We're really glad to hear this and thank you for taking the time to leave some feedback. Thanks, Orbit.
Trusted Agent profile
Orbit estate agents in Hailsham, Margate and Soham
★★★★★
1,092 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,092 reviews on two platforms, rated 3.4 out of 5 overall.
Our offices
Orbit's three offices, most reviewed first. Each has its own page.
- Orbit HailshamHellingly Green, East Sussex, Hailsham, BN27 4FP1,033 reviews · 13 on Google (4.3)27 in the last 90 days
- Orbit MargateOff Nash Road, Westwood, Margate, CT9 4LB980 reviews · 11 on Google (3.5)27 in the last 90 days
- Orbit SohamRegal Lane, CB7 5BA30 reviews · 9 on Google (4.2)1 in the last 90 days
Latest reviews from every Orbit office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotI always get help when l need it and no…
I always get help when l need it and no complain definitely l will recommend to anyone
Agent replied · 23 October 2024
Hi Caroline,We're really glad to be of help whenever you feel you need it and thank you for taking the time to leave some feedback. Thank you for choosing to be an Orbit customer.
5/5
TrustpilotRepairs are always dealt with very…
Repairs are always dealt with very quickly and efficiently, always sympathetic to any rent issues when you respect them and keep in touch about any problems, approachable, friendly, informative, professional staff.
Agent replied · 23 October 2024
Hi Donna-Maria,Our customers are at the heart of everything we do and we're proud to be able to support you in any way we can. Thank you for choosing to be an Orbit customer.
5/5
TrustpilotVery friendly and got on with the job...
Rating only, no written review.
Agent replied · 23 October 2024
Hi Patricia,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotFriendly and professional
Rating only, no written review.
Agent replied · 23 October 2024
Hi,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotHappy
The engineer was polite, efficient and tidy. Professional
Agent replied · 23 October 2024
Hi Del,It's great to hear that you were happy with our service. Thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotI have just rated my experience as five…
I have just rated my experience as five stars due to the prosomal job done to my boiler
Agent replied · 23 October 2024
Hi, Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotExtremely thorough and so polite
Extremely thorough and so polite. He wanted to make sure I was completely happy with everything before he left. All round 5*
Agent replied · 23 October 2024
Hi Carly,We're delighted to hear this feedback and really glad to have helped. Thank you for taking the time to leave a review. Thanks, Orbit.
5/5
TrustpilotKnowledgeable fitter
Knowledgeable fitter. Clean an tidy worker
Agent replied · 23 October 2024
Hi Mr Wilsher,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotNeglect. You could start by repairing my electric…
You could help by repairing my electric s that rat's have chewed through the wiring on in the roof.This was reported to the housing Manager by email last Autumn many times, yet nothing has been done. Also to your repairs team 6wks ago who claimed this was an urgent situation, yet again nothing done. Then with your electrician check, who note I have no power along the hallway of my bungalow which leads to every room in the property, but the electric check was passed. HOW IS THIS POSSIBLE to be PASSED????.It's been so long now that I've been awaiting this repair that compensation is now due.
Agent replied · 27 October 2024
Hi Miss Wiles,We're sorry to hear that this issue has not been resolved for you yet. Please could you call 0800 678 1221 for an update on your repair. Thanks for your patience, Orbit.
5/5
TrustpilotHe was polite and helpful and very…
He was polite and helpful and very quick.
Agent replied · 27 October 2024
Hi Suzy,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotPolite and efficient contractor
Rating only, no written review.
Agent replied · 27 October 2024
Hi Angela,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI have no stair bannister
I have no stair bannister! Health and safety hazard.. can’t have my nephew stay over or my friends kids because of how dangerous it is. My nephew came for the day at the start of August and nearly fell down the stairs.
Agent replied · 27 October 2024
Hi Chloe,We're sorry to hear this. So the team can look into this for you, could you please call 0800 678 1221 for support or login to myAccount to raise a repair. Thanks, Orbit.https://orbitcustomerhub.org.uk/myaccount/
3/5
TrustpilotIncompetence has cost us a dog rehoming
We have a roof that is crumbling and possibly leaking for almost 3 years, and nothing has been done about it.But this is not the worst part.Rehoming a dog is made deliberately difficult.First we contacted the online chat. We were told to write a letter stating we would like a dog, with details and signatures, and it would be dealt within 48 hours.3 days later we received a form to fill in.To re-home a dog with dogs trust requires prior permission from a landlord for obvious reasons. Orbit refuse to accept this and will not accept a pet permission form without a definite breed defined on it, despite being told - directly in an email from the relevant department directly - that this was not necessary, and to just leave this part blank.After asking a member of staff over the phone about this, she contradicted what dogs trust themselves told me and refused to accept it, and hung up on me.Speaking to another member of staff, I was told (more politely) that they do indeed require the breed to be listed, but she still did not believe dogs trust's restriction, however she did say that if we marked it as urgent it would be dealt with quickly.We have most likely now lost the opportunity to re-home the dog we had hoped to get as a result of these ridiculous policies.If the form was provided immediately and it was made clear that the breed was a required part of the form, this would not have happened.EDIT: now 7 hours following their response, I have not received a private message on trust pilot from them regarding this matter.UPDATE 28th August: further phone calls regarding the pet request were still met with resistance, until I demanded to speak with a manager.This proved to be spectacular. He seemed genuinely concerned at the conflicting information and inconsistent times we were given. He also put us through to a lovely manager who kept working past hours to get this sorted for us, and we even have a letter stating any dog is fine.If I receive any information about this process being improved I will increase the score of this review again, but unfortunately I cannot increase it more because these obstacles are still in place as far as I am aware.
Agent replied · 28 August 2024
Hi Chris, we're sorry to hear about this. If the team can still be of support with the pet permission letter you require, could you please respond with your details to the Trustpilot request we've just sent privately.Please could you report the issues with your roof via the online contact form below or call us on 0800 678 1221 so that we can look into this for you. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
5/5
TrustpilotProfessional people that know what and…
Professional people that know what and how to do their job.
Agent replied · 27 October 2024
Hi Mateusz,We're delighted to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotGreat service thankyou
Agent replied · 27 October 2024
Hi Angela,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotReally nice chap
Agent replied · 27 October 2024
Hi Stephanie,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI received a letter in the post to tell…
I received a letter in the post to tell my orbit wanted to buy my property, in this letter they had told me to not waste any money on doing the house up and they would rehouse me to a better house and have it fully decorated before I moved in. I am now a year still on living here with a house that is half done as I started the work and I can’t afford to do the house up if I am going to be housed another house. This is a year on and nothing seems to be getting resolved. It has made me very depressed and unsettled as I can’t organise anything due to not knowing where I will be.
Agent replied · 28 August 2024
Hi Charlotte,We're sorry to hear this. We've passed your details over to the team so they can get in touch with an update. If there are any other issues we can support you with, please let us know via our online contact form or by calling 0800 678 1221.https://www.orbitcustomerhub.org.uk/contact-us/
5/5
TrustpilotThe engineer was very friendly and very…
The engineer was very friendly and very professional
Agent replied · 27 October 2024
Hi John,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
3/5
TrustpilotThe engineer was polite
The engineer was polite. Changed a part & mentioned the boiler needed a clip but he ‘didn’t have one in the van’. If they are coming for an annual check why don’t they ever have all the parts they need? It’s not the first time we’ve had to try and arrange another appointment for something that seems relatively simple and straightforward. A waste of our time and yours and a waste of money having to arrange a second appointment. Otherwise it was ok.
Agent replied · 28 August 2024
Hi Valerie, thanks for taking the time to share your feedback. We're sorry for the inconvenience this has caused you. Thanks, Orbit.
5/5
TrustpilotQuick and friendly
Agent replied · 11 June 2024
Good Morning Helen,I am really sorry for all the issues you are facing. Please contact my Customer Relations Team on the below channels so we can resolve this matter for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotPolite efficient and helpful engineer
Agent replied · 28 August 2024
Hi Karen,We're really glad to hear this and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotIt’s a good service
It’s a good service. Couldn’t ask for better
Agent replied · 23 October 2024
Hi Christopher,We’re delighted to hear this and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotVery thorough and professional
Very thorough and professional. No intrusion at all to me, informative and helpful
Agent replied · 28 August 2024
Hi Millie, we're really glad to have helped and thank you for taking the time to leave some feedback for the team. Thanks, Orbit.
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Questions about Orbit
Which Orbit office has the most reviews?
Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
