Trusted Agent profile
★★★★★
1,093 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,093 reviews on two platforms, rated 3.4 out of 5 overall.
Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery caring and sympathetic.I found my…
Very caring and sympathetic.I found my councillor empathic and willing to listen and respond professionally.
Hi Andy, we are so pleased you were happy with the service you received. Thank you for your review
1/5
TrustpilotOrbit is a disgrace
Writing on behalf of DIL who is a tenantShe has experienced nothing but POOR and shambolic interactions with this HA since becoming a tenant 4 years ago (mould in the previous property)Currently she has been without a working shower/wet room - a safe/adequate space to wash in for OVER A MONTH. She has physical disabilities, MH conditions and is autisticIt's been agreed by 3 workmen it needs a complete refit. It was agreed by ORBIT that this would happen.Workman turned up day and then didn't know what he was there for.Attempting (again) to get hold of Orbit to be fobbed off by an uninterested call operative - who promised (for a 2nd time that day) that someone would call back by 4pm (guess what that didn't happen)Leaving the tenant in a very distressed and stressed state.It's disgustingWhen we requested to speak to complaints it was implied (after being put on hold) that they wouldn't speak to the person (and me carer/supporting) because if we made a complaint the repair would get CANCELLED. Coercion and manipulation at it's finest.Disgusting attitude and behaviour from Orbit
Good Morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
5/5
TrustpilotLovely person to talk to.
Very kind and patient.just a lovely person to talk with.
Thank you for taking the time to leave such lovely feedback.
5/5
TrustpilotFantastic estate agents
Fantastic estate agents. I bought through them in August 2023 and Ian was professional, courteous and helpful. He went above and beyond to get the sale through. When it comes to selling, I would absolutely use him and recommend him to anyone. 10 out of 10.
1/5
TrustpilotOrbit Housing Association ASB review Sept. 2023 0 Stars
From first hand experience, Orbit Housing do not, and are not interested in investigating complaints of ASB reported to them fairly or impartially. I was subjected to threats of GBH, reported to the police and Orbit, threats to get me evicted, threats to start a petition to get me evicted, both in my front garden and in the carpark by these same residents, my car was blocked in, in the carpark, again I reported it to the police and Orbit, they damaged my property and I received threatening verbal abuse from these same five neighbours from four households. The Community Safety Anti-Fraud Team refused to deal with these complaints fairly or impartially.The Housing Ombudsman then requested Orbit to do a Stage 2 Review which they ignored initially. The stage 2 Review report when finally completed states clearly that all ASB complaints against me from these neighbours were upheld. This resulted with a letter setting out Orbits own rules for residents and visitors parking in the residential carpark being sent out to all residents who qualify to use the carpark. I had to make further complaints regarding these same tenants and their visitors when they ignored the rules in this letter, and I received more verbal abuse and threats from these same tenants. These complaints were only investigated when I contacted the then CEO of Orbit as the CSAF Team ignored them. My complaints were again upheld, and measures said in this report were to be put in place to deal with these tenants who’s visitors made repeat offences of parking in the resident carpark. There is also a sign at the entrance to the carpark which states Residential Parking Only. However, the CSAF Team, and the Property Manager refuse to enforce these rules and decisions made by Orbits Senior Management.Earlier this year, Orbit Housing tried to get an injunction against me through the County Court, with two of these same neighbours. and two Orbit CSAF staff members responsible initially for investigating my complaints of ASB, signed witness truth statement of untrue allegation against me. Orbit have also destroyed evidence of my complaints on more than one occasion, Orbit has admitted this. This said injunction was thrown out of court and I was cleared of any and all liability towards any staff members at Orbit Housing and these neighbours untrue truth statements of ASB they accused me of. Questions were raised in court regarding Orbits handling of this situation, and strong reference and lawful recommendations were made by the court to Orbit Housing which include, Orbit are condoning the ASB by not enforcing all the rules of the carpark, and it is unlawful for visitors to park in the carpark, visitors can pick up and drop off only.In September 2023 I received another threatening letter from Orbits CSAF Team accusing me of causing ASB towards these same tenants. I have had no previous communication from Orbit regarding these complaints they have made, again I am not being treated fairly or impartially by Orbit. In paragraph three of this letter it quotes “Just to remind you Orbit Housing took legal action in respect of you and obtained an injunction in order to prevent the issues that you caused to other residents previously.” The CSAF member who sent this letter is either inept, or is unaware that the injunction that Orbit applied for was thrown out of court and that lawful recommendations were made to Orbit Housing by the court in regard to this matter. In his next paragraph he goes on to say that “Please be advised that should we receive further reports then Orbit will not hesitate in considering further action which may include this time serving you with a Notice Seeking Possession.”I replied via email to this letter of accusation by the CSAF member and pointed out his mistake about the injunction he quoted, and asked for details of the allegations made by these residents. I have heard nothing from him. This letter does seem to suggest that Orbit and these tenants are still trying to get me evicted from my home.Visitor are still parking unlawfully in the carpark, they cannot park on the flags, they are parking in the turning area blocking this, and another tenants vehicle. This tenant has been told repeatedly her visitors cannot park anywhere in the carpark, Thursday her visitor parked again in the carpark, and one household persists in parking two cars in the carpark, when only one car is allowed.Orbit South Warwickshire cannot deny severe maladministration in execution of their ASB Policy and rules made and agreed by senior management, with the additional lawful recommendation made by a court of law to stop these tenants causing ASB toward me. I definitely feel hounded by residents and Orbit, who will only communicate with me by sending threatening letters.
Good Morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
5/5
TrustpilotDonna was very helpful
Donna was very helpful, professional and friendly. She gave me lots of options to improve my life.
Hi Simon, we are so pleased you were happy with the service you received. Thank you for your review
5/5
TrustpilotShe was very supportive to me and…
She was very supportive to me and helped me out with everything I need thanks
Hi Marilyn, thank you for your positive feedback.
5/5
TrustpilotAbsolutely lovely lady everyone should…
Donna Absolutely lovely lady everyone should be as nice and kind as her
Thank you for taking the time to leave such lovely feedback.
5/5
TrustpilotI'm very happy with my service I…
I'm very happy with my service I received and made me feel comfortable
Hi Sabrina, thanks so much for leaving a review.
1/5
TrustpilotWe rent from Orbit - too many calls for no actual reason.
We rent from Orbit. We pay in advance via direct debit. Twice now, when we’ve already paid, and when the direct debit was not even due yet, they’ve rung us from their income team - and the first time they were calling to see if we needed an arrangement. For what? We weren’t even late.I can only imagine why this time.I feel harassed, and I don’t appreciate it.
Good Afternoon, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
5/5
GoogleLove my home here. Starting tp become a real community
1/5
TrustpilotOrbit housing are on another planet
I had to take my landlord, Orbit housing association to court to the highest court in the land because there were stubborn and tried to charge residents for service charges that did not exist. They should be ashamed to treat senior citizens like they do, and they will be publicly shamed (again) keep an eye on your press tv and radio.a reply of sorts… Orbits nameless team got back to me with the usual “contact us “ but to late ! Keep an eye on the press and TV AND Orbit Housing will be publicly shamed AGAIN
Good Afternoon, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
5/5
TrustpilotJust like to say once again been with…
Just like to say once again been with orbit 10 years November and they have been absolutely amazing always help always put your mind at rest and if you work with them they go above and beyond well done once again and thank you for all your support
Hi Scarlett. Thank you for your feedback.We’re so happy to hear that you have had a positive experience during your time with Orbit. Your feedback is so important to our teams, so thank you for taking the time to share this review.
1/5
TrustpilotSo much for Family Values
I am mid-construction with orbit homes and am a dependable and formerly happy customer. However, I came to my new build site to find another builder using my power/water for what I found out was Thier entire build. I pay for the water. I was upset so I contacted OH and got no response for five days. The other builder still uses my site utilities but what I'm upset about is imo my own builder allowing me to be used outside of the scope of my contract,and our binding agreement behind my back. OH touts family values and yet due to my build being delayed charged me late fees for something out of my control( national emergency) in my opinion they have no integrity and don't honour thier contracts except to thier own advantage.Beware if you choose to build with Orbit Homes. I wish I never had.
Good Afternoon, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
5/5
TrustpilotDonna was very helpful with her…
Donna was very helpful with her information it’s the first person who has explained any think to us about help we didn’t no we could get
Thank you for your review Linda. We will share these kind words with the team.
5/5
TrustpilotVery helpfull
Rating only, no written review.
Thank you for your feedback
5/5
TrustpilotSo kind
So kind, understanding and helpful.
Hi Eric, thank you for your review.
1/5
TrustpilotBREAKING OF GDPR
This is now the 5th time you have contacted me, where I have told you mind preference s not to be contacted as per gdpr. I now live in Spain so will not be paying this as I’ve told you before. Anymore contact I will forward to the police on the form of harassment…… you’ve been warned!
Good Afternoon, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
1/5
TrustpilotStarted a mutual exchange to move…
Started a mutual exchange to move areas, everything was fine, kept in touch with the other mover and the other landlord etc, vivid were sending emails and calling orbit for landlord reference etc, never bothered to reply to vivid after about 5 emails, now vivid have cancelled the whole move all because orbit couldn't be bothered to reply to the emails, now because of orbit I can't move home, now myself and the other person have to go through the whole thing again. 😡
Good Afternoon, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub regarding this matter and for us to answer any questions you have.Kind regards,Customer Relations team
5/5
TrustpilotDonna was very helpful and seemed very…
Donna was very helpful and seemed very sympathetic and she was lovely and made me feeel good thanku
Hi Carrie, thank you for your kind words. We are glad you were happy with the service.
5/5
TrustpilotHelpfull on the phone with what they discussed they…
Helpfull on the phone with what they where saying hoping to sort things out with what they said
Hi Mark. Thank you for taking the time to leave this feedback.
5/5
Trustpilotexcellent
Ian recently sold a property for us during a stressful period. I would rate him as efficient, hard working and professional. He was easy to get hold of, made good recommendations and listened to what was needed. I wouldn't hesitate to recommend him.
1/5
GoogleRating only, no written review.
5/5
TrustpilotI spoke to Donna from orbit today she…
I spoke to Donna from orbit today she was extremely helpful an very understanding of my situation
Hi Gemma, thanks so much for your review. We will share this with the team.
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Hailsham has the most, with 1,033 reviews rated 3.3 out of 5, followed by Margate with 980.
