Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

Trustpilot

Disgraceful for a housing Association

Disgraceful for a housing Association. Refused to deal with ASB and the Heating Engineers Robert Heath tell lies to Orbit about attending checks which I missed one which I had called them about beforehand and now they have sent a solicitors letter threatening court action stating they have tried several times !! Lies. Orbit are worse than Slum landlords how dare they claim to be a housing association. No doubt they will reply about a complaints procedure but that is so complicated and stressful for an outcome that changes nothing. Fat cats creaming of the vulnerable in our society.

David · 13 May 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna was very efficient and informative

Rating only, no written review.

Charlene · 12 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Terrible customer service- very…

Terrible customer service- very difficult to get through to and when you finally do they're useless. Raised a complaint and asked to speak to a manager- was told she was too busy but she'd called me the next day- never did and no response to my complaint. Despite repeated contact none of the maitenance issues I've raised have been resolved to date.

Nic · 6 May 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Very Poor Customer Service.

Well first Customer Services don't log calls correctly. Contractors don't respond and now even Customer relations fail to respond or reply to Stage 2 complaints. Orbit are a disgrace. Weekly calls and promised that I would be called back and have to have my Mother present to confirm I can speak on her behalf as 87 and hard of hearing. Still no response. Hours on the telephone and STILL no action. What is going on. Constant changing stories. Customer care and service is non existent. Communication is abissmal.

Chris · 5 May 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful / friendly

Rating only, no written review.

Elaine · 17 April 2023 · Orbit Hailsham

★★★★★ 4/5

Google

Rating only, no written review.

Marcin · 15 April 2023 · Orbit Soham

★★★★★ 3/5

Google

Rating only, no written review.

Mike · 15 April 2023 · Orbit Soham

★★★★★ 5/5

Google

Rating only, no written review.

Susannah · 15 April 2023 · Orbit Soham

★★★★★ 5/5

Trustpilot

Asking for support .

If your having some issues with food/ bills or anything please reach out for help as I did . I found the information extremely useful and help was given it has helped a lot it’s took immense stress about struggling with daily issues and Donna from Orbit has been amazing at support and listening and following through with help . It’s nice to know there are people that care and the right support is there if you reach out and ask for it . It may take a few phone calls and departments please be patient explain your issues . Also just talking to someone makes a difference in your well-being .

Nancy · 14 April 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Do not go with this housing association…

Do not go with this housing association if you can avoid it. I own a small percentage of my property, so they absolutely refuse to come out to sort any of my mould that is re-appearing on a daily basis. Apparently it’s a repair that I have to sort. However, they are more than happy for me to pay for everyone else’s fly tipping in the social housing building and more than likely fixing the same issues that they have for them. My daughter escaped out of the fencing they built around my garden as one gap was way bigger than the rest, found her running around the car park age 2. I continue to get parking tickets which again is their fault, as I haven’t been told where to park if someone goes in my space? They take days to respond, no help over the phone, so my home is slowly falling apart and they couldn’t care less, as long as they get paid!

Tayla · 13 April 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Can't give it -100 shame absolutely…

Can't give it -100 shame absolutely disgusting service leaving my daughter and 2 children homeless no help at all. Signed her up to a tenancy took her money for us to find out the new boil is unsafe not to be used. 3 weeks no heat no hot water unliveable and no sh@ts given. Court it is inadequate insufficient not fit for purpose absolutely shameful at every level.

Miss · 12 April 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Donna listened and understood what I…

Donna listened and understood what I was say.

Cheryl · 12 April 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Poor landlord to have

My housing complex, Golding Court Ilford, was recently changed by Orbit. Since then the onus has fallen on me to manage this transition. I don't accept this. I also don't accept any late fees that could occur because Orbit's chosen manager's portal didn't work when I tried to register. Overall Orbit have handled this appallingly. Considering the complex is a retirement block with many elderly residents, this is unacceptable.

Tej · 12 April 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Extremely helpful

Extremely helpful, empathetic and reassuring towards my current situation.

Jules · 11 April 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Was wanting to help me

Was wanting to help me. Was very thoughtful.

Eragon · 11 April 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

I was nominated through my council for…

I was nominated through my council for a property under Orbit Housing, I had an affordability assessment review with my council prior to being nominated for a property. However, when I done the affordability assessment with Orbit I had made a mistake on the assessment and because of that I was refused. I had appealed the same day and within a day of me appealing, they had already released the property without going through my appeal which I’m utterly disappointed about. The property I am currently renting has a high volume of anti social behaviour with myself being marked at urgent to get me out of where I am now. Two years I have been at my current residence, no rent arrears (always paid early) no arrears in any other bills. The colleague I had spoken with didn’t bother to get a reference from my current landlord. I am a single female in need to help to move out of a property that is not safe for me to live in and they refused to help, and didn’t follow through with my appeal. My current rent is relatively high in comparison to the property I was nominated for. Disappointed all round.

Hayley · 6 April 2023 · Orbit Hailsham

★★★★★ 3/5

Trustpilot

Appreciate Doonna

Spoke to Donna. Very nice lady

CUAN · 5 April 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

FRAUDULENT! HAVEN'T UPDATED LAND REGISTRY!

THEY HAVEN'T PROVIDED THE DOCUMENTS MY SOLICITORS NEED TO UPDATE THE LAND REGISTRY!!!! SO AFTER 2 YEARS OF THINKING I OWNED THE PROPERTY, I HAVE JUST FOUND OUT THAT THEY HAVE BEEN DELIBERATELY WITHOLDING THE INFORMATION MY SOLICITORS NEED TO PUT THE LEASEHOLD IN MY NAME. FRAUDULENT USELESS COMPANY. I SUGGEST SOMEONE GETS IN CONTACT WITH MYSELF AND MY SOLS (O'NEILL PATIENT) IMMEDIATELY TO RESOLVE THIS MATTER TODAY. DISGUSTED IS AN UNDERSTATEMENT.

Rachel · 4 April 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

She was very helpful

She was very helpful, she listened to me, gave me helpful advice and made sure I was in a good place with good people and my family around. She made sure I had her details and made sure I could get in contact with her again if I needed to.

Patsy · 4 April 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Very helpful and very understanding

Rating only, no written review.

Emma · 3 April 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THEM AS A LANDLORD THEY…

STAY AWAY FROM THEM AS A LANDLORD THEY LIE IN COURT WHEN ALL THEY WANT IS UR RENT MONEY AND TAKE THERE TIME TO FIXED THINGS

Michael · 31 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Impossible to contact anyone

Impossible to contact anyone. I have damp, mould, dry rot and a ruined carpet that I installed. Next call will be to the council and EHO. Shame on you Orbit.

Mr · 30 March 2023 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Made me feel importmiss j stevensonent and at ease and…

Made me feel importent and at ease and reasured me constantly through out the call

Johanne · 30 March 2023 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Appaling service yet again from Orbit…

Appaling service yet again from Orbit and their contractors. They left me and my disabled son without hot water and heating for twelve days and I received no phone calls or correspondence from them in that time. I had to chase the contractors and Orbit on a daily basis and had missed appointments but received no communication about missed appointments. Utterly disgusting and appalling service all round. No care whatsoever. Will be taking my complaint to Housing Ombudsman now. Update - I have already logged a formal complaint which is currently at stage 2 of Orbit's complaints procedure. I was utterly appalled at their initial response to my complaint and await their final response to my case. If still not satisfactory I will be contacting my local MP as well as the housing ombudsman.

Allison · 28 March 2023 · Orbit Hailsham