Orbit estate agents in Hailsham, Margate and Soham

★★★★★ 1/5

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Safety and Wellbeing of Vulnerable Tenants

Most unfortunate that Orbit Housing does not seem worried about keeping their vulnerable tenants feeling safe and secure in their properties. I suppose social housing is viewed in a lesser way than those who rent privately. My partner lives at an Orbit property and I am their carer. There have been a number of incidents at their block including harassment, aggressive homophobic abuse, vandalism, graffiti, drug usage, theft of Orbit property as well as a fire set in the bin cabinet. My partner wished to put up a ring doorbell after such incidents as they have a number of mental health issues and wanted to do so to keep safe. Orbit decided to penalise my partner for such a thing and denied them any use of such a device. My partner is to be cautioned for attempting to keep themselves safe, whilst all the ASB continues. Orbit has offered no alternative to keep my partner secure. In accordance to their policy on CCTV they give permission but will not. This is an illogical move as the camera will only film in front of the door and the only tenant to ever need to walk past it is more than happy to have it there. My partner is willing to sign for a declaration for using a ring doorbell. Orbit refuse to invest in their own CCTV cameras as they cost any amount of money. It is a no brainer, as the local council and police have even suggested the use of ring doorbells or have Orbit use CCTV to make my partner and other residents feel secure.Since all of this, my partners health has suffered as well as my own mental wellbeing.

Samuel · 10 November 2022 · Orbit Margate

★★★★★ 1/5

Trustpilot

Live in orbit flat am told that orbit…

Live in orbit flat am told that orbit manger visits regular not true have neighbour's who have carers who because orbit have not fixed the fence for 6 months I have complained complained and complained about this the carers use it for toilet purposes the grounds also kids play in the fence network rail have been down and said its dangerous also the carers put used ppe in a bin just outside the door the smell is exstauatueing also the cars park on around my parking spot orbit say it is not there problem say its council issue y am I paying for a individual numberd spot this turns in to a arguement as I have mental health issues as does my wife orbit repair people have been instructed to talk slow to us as we have issues I reported this all to mp and now orbit say I never informed them when I do and did they really do stress people out they do not take responsibility and pass the buck is there anybody that can hold them to account asap as I am living in a nightmare and no I will not contact them by phone the call centre are rude aggressive and have no understanding please can any one help us our mental health is affected epecially when we cant solve issues and get called liars point blank we cant afford to move nothing can any one help asap and actually understand the issues thank you

Trevor · 9 November 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Liars and Con Artists

Awful from start to finish. The nice sales gloss quickly wears off the minute you get your keys to the property. Doesn't take long to realise you've been completely lied to.Snags will not be fixed, the builds are frankly poor, you'll be continuously lied to and the service received from site managers, workers and customer service is so bad it's actually quite funny. Avoid with an the biggest barge pole you can find, regardless of how keen you are to buy / rent. This is not the company to go for. Run, Run, Run

Josh · 7 November 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Great communication

Great communication with Emma & Ian. Quick responds through the process. Flexible approach . Thank you

Customer · 3 November 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

Sold a plot of land for us

Sold a plot of land for us. Great customer service. Friendly , helpful advice as first time for us dealing with this type of transaction. Worked hard to source a good deal for all concerned Kept us InTouch through out every stage of transaction. Would use this company again.

Arn · 2 November 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

Very friendly and professional

Very friendly and professional. Helped us massively through one of the most stressful parts of our lives in buying our new home. Went above and beyond to help move us in quickly

Ben · 1 November 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

Very friendly and professional

Very friendly and professional. Helped us massively through one of the most stressful parts of our lives in buying our new home. Went above and beyond to help move us in quickly

Ben · 1 November 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

Great service

We were well informed at very point, alway availability to speak to a friendly voice a really good service ! Thank you Bovingdon’s

Angie · 30 October 2022 · Orbit Soham

★★★★★ 1/5

Trustpilot

SHARED OWNERSHIP

Edit: Over 49 emails in... and you have to do the chasing Try to find another shared ownership supplier because the ones at Westwood Point - Thanet are awfully put together. We bought a new shared ownership house with Orbit. There standards are so low, it was almost like someone had lived on the house before us! Then, amongst other issues that Linden Homes sorter for us - thank goodness the one that was left with Orbit/Vistry the warped front door has being going on for over 7 months! As long as Orbit are paid the share of rent - they show no care in the World. If you don't want to feel like you get whats given to you with, a new home which is meant to be nice and new. Do not get through Orbit.

Simon · 27 October 2022 · Orbit Hailsham

★★★★★ 5/5

Trustpilot

Great communication

Great communication from Ian throughout our selling process. He was very helpful when we faced a few glitches. Would recommend.

Jess · 27 October 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

The communication was excellent

The communication was excellent. We were advised of progress on a regular basis which was very reassuring.

Mrs · 26 October 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

Great communication and customer…

Great communication and customer service. No problems at all. We would not hesitate to recommend this family run business.

Helen · 25 October 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

Great communication and customer…

Great communication and customer service. No problems at all. We would not hesitate to recommend this family run business.

Helen · 25 October 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

From the start Ian was very much on the…

From the start Ian was very much on the ball, keeping in touch through the whole process. Mr G Argent

Geoff · 25 October 2022 · Orbit Soham

★★★★★ 5/5

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Professional and easy to do business…

Professional and easy to do business with.

Customer · 25 October 2022 · Orbit Soham

★★★★★ 5/5

Trustpilot

I've been struggling with my mental…

I've been struggling with my mental health (feeling low). After losing my job in 12/2021This is where I want to thank your staff. With a special mention to Emma. Site manager at Loxley Court, Coventry. She has been great As have all staff. Very helpful and caring with a number of issues I've had. Thank you. Orbit. Love living here. Like what you stand for and your valuesRichard

Richard · 21 October 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Three more emails sent to orbit in the…

Three more emails sent to orbit in the last few weeks and no replies. Funnily enough they responded to the mp when I complained about them to him. Apparently none of my complaints have been logged with orbit, strange. Yet when I email and ask the correct way to log complaints, no one wants to answer. Works perfect for orbit if there are no complaints logged, they don't have to take any actions to resolve them. Useless company. Wait for their standard response below. I actually believe that no-one reads these and it's an automated reply. I dare you to actually write something different, perhaps even answer my question for me. That would be helpful.

Cantonaman · 15 October 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Arrogance, Ignorance & Contempt 🤬

I absolutely implore all readers who are about to take up a tenancy from this outfit Orbit to read and take on board all that is written in the reviews here on this website. 🤔My experiences could fill a book - and that's only two years worth of suffering this vile outfit. A few bullet points follow:Moved in. About 10 days later, a letter. I thought it would be the usual 'Welcome to your new home' with a few telephone numbers - the sort you get from decent estate agents. Instead, it confirmed my rent payment source - then pitched straight into draconian threats of 'action being taken' for late rent payment or arrears. I'd put over 4 weeks upfront rent into my account with them; I've never once been late nor short with rent in over 38 years and my credit score is 999 at Experian. That's absolutely what Orbit are all about - your money and nothing else. 🤬Heating. Not working. It only took five visits from Orbit's tardy outfit Fortem - or 'Bodgit & Scarper' (as they are well known) to FINALLY discover that (in their words) an 'unacceptable, dangerous shortcut to checking earthing while wiring up circuits' had been used and a live wire attached to the chassis of the fuse box was not reconnected to its correct location. Instead, it remained connected to the fuse box chassis. I was quickly asked 'not to say anything about it.' 🤬Sink wouldn't empty. It only took Orbit around 6 months to address the fact that mine and the flat below had suffered the constant vile stench of rotting matter which blocked the drains from the sinks in our kitchens. Orbit couldn't have cared less. 🤬That'll do for now - but there's so much more. 🤬On the 'up side';If you want to pay Orbit your rent - you'll find no finer, no more efficient, no easier, no bigger choice of payment methods and no faster answering of their phones - than when you wish to pay Orbit your money. 💷Shame they don't answer their phones so quickly for all the other reasons - my last wait was 35 minutes before I gave up and hung up. 🤬And so; if you're all excited about being offered an Orbit property after being on the waiting list for a time ... don't blame anyone but yourself when you're in bitter regret - after your move. 😩I can honestly say that I have never been so insulted, made to feel so worthless, been so ignored, so neglected and ripped off by extortionate rent and service charges in my entire tenant's life. 😩🤬It doesn't take much thought to wonder how this horrible, vile outfit is allowed in law to operate and treat tenants with such remiss and contempt. If you look at this so-called 'Not For Profit' outfit, they 'miraculously' have millions to spend on brand new developments each financial year end. Clearly, it must be that they make enormous 'Gross Profits' before spending it all (as 'expenses') on these massive new buildings - whereby very neatly ending up with little or no Net Profit. You're paying for these fat-cat pigs' spending sprees from your extortionate rent and service charges - which Orbit preach as 'good value.' 💷🤬This outfit, every time they're in my mind, they trigger exactly the same repulsion and vile disgust which you get when you look on the bottom of your shoe to find that all the tread grooves and sides of the soul are caked in what falls out the back of dogs - and it's all over your carpet, too. 💩🤮You have, many times within these reviews and other websites, been warned. 🤬11/10/2022 Reply From Orbit 🧚‍♀️To read this utter tripe at the foot of this review, anyone stupid enough to believe it might think they cared. How many times: the ONLY thing orb💩 give a damn about is YOUR MONEY - IN FULL - ON TIME. After that, you can go to hell and continue festering in one of their rip-off hovels.🤬 👇

Aron · 11 October 2022 · Orbit Margate

★★★★★ 1/5

Trustpilot

APPALLING COMPANY!

At first I was quite happy being placed under Orbit as from their website it looks like a company that actually cares and looks after their customers. However this is not the case and it only took a couple of weeks to realise how horrific the company actually is and how they constantly breach their contracts with the tenant. I was firstly placed in a house that wasn’t even liveable for myself and a one year old. It was absolutely disgusting. Jobs that clearly needed doing were just ignored and they did as little as possible. After several months of constant phone calls, emails and pushing the company I finally got things sorted or the ball rolling. If I hadn’t of complained and kept on top of my complaints everything would of been ignored and nothing would of been done. I put in a formal complaint in July 2021 regarding the issues and the fact nothing was being resolved and I was constantly chasing the company and just being ignored. We are now in October 2022 and this complaint is still ongoing. I’ve had no correspondence since September 2021 and have chased this numerous times being told someone will contact me, they cannot find anything on the system, it will be looked into or just completely ignored via email. I could go on as they’re so many other incidents. It’s just an absolutely appalling company! I DO NOT RECOMMEND.

Em · 5 October 2022 · Orbit Hailsham

★★★★★ 2/5

Trustpilot

Yet again i have no washing facilities

Yet again i have no washing facilities, I am disabled and need to use a wetroom.The Problem is it keeps going wrong, the main problem is trying to get orbit to get it repaired. as usual with orbit getting anything repaired is like pulling teeth. promises made but not fulfilled. surely there must be rules about how repairs are carried out. So a few minutes ago I received the usual message from orbit asking me to ring them, which I did, of course, they could not find my case. This time I was given completely different information about the contractor, I think they make it up as they go. absolutely disgusting company.

Bob · 4 October 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Orbit are getting worse.

As tenants we do not write these reviews for the fun of it, Orbit are truly awful, they have no consideration for tenants. as many of the reviews highlight. The Customer service lines for instance are a complete joke, and at times staff are quite unpleasant on the telephone and certainly not helpful, and the waiting times to get to speak to anyone is dreadful, especially after all the time waiting to get through our call achieves nothing which is how it seems to be all the time now. So all in all a terrible Housing Association. As for date of experience (below) it is unfortunately all the time and again today.

Jayne · 29 September 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Total Disbelief , shoddy customer service …

1 star only because I didn't have the choice 0.Where Do I start, complaint number 1: my stepson was diagnosed with Leukaemia 12 months ago a d was in hospital fie over 4 months whilst waiting fior a stem transplant. After having the op he was allowed home after several more months. We were given lots of information on things that he should do or avoid due to his immune system being NONE existent. One of which was keeping warm to avoid catching something like a common cold as this could cause severe issues. We have been with orbit for 10 years and have complained about Ill fitting windows and doors so gave it another shot at getting this done . What a shambles , after 5 visits for pictures, patched up repairs they finally sorted it woop, woop . No 2; had a major leak recently in the kitchen mid evening and called to say that we required an emergency plumber. Fair play the plumber did arrive 4 hours later but could not fix it as he had no parts then left with water seeping out still. We have a neighbour who is a plumber and we had to pay him to fix the problem as the original plumber did not return after 3 days . When we contacted orbit to get the money back they stated that they would not be paying the bill as this is NOT THERE POLICY. Lesson learnt, let the place flood in future which would cost more than the £160+ that we gave had to pay . We are still contesting this .No 3: last Friday we had a boiler inspection vua Orbits chosen experts as they are legally required to maintain this equipment annually. The said engineer highlighted that the boiler was faulty and would require a new part , surprise, surprised He didn't have one in his van and would come back . When ? Who feckin knows ? This has left us as a family 0f 5 with 2 children with no hot water sine Friday ( today is Tuesday ) after ringing to find out when it would fixed the customer service adviser ( and I use this term loosely) stated that it was booked as an emergency but could not advise when it would be completed but it could take up to 7 days OMG. This could be 10 days plus with no HOT WATER . When asked what we are to do without this they stated & I quote . Make other arrangements for getting access to a hot water supply @£&^#%*@£^&* to say that my blood us boiling ( which is more than the water ) is an under statement . Get your act together Orbit, if I was to hold back my rent for a while I believe the baliffs would be here quicker than any of the recent repair men that we have encountered. There will be a complaint going to the Omnsbudsman in the comming days .

John · 27 September 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Crap housing landlord

This is the worst landlord I have ever rented from, the customer relations is absolutely crap, I spoke to someone in regards to my rent account and today I seek a notice of seeking possession, they know my medical conditions and still go ahead with a seeking possession order. That's a crap way to treat someone with severe depression and anxiety with suicidal tendencies. Words can not describe how pissed off I am with your crap company

Jason · 27 September 2022 · Orbit Hailsham

★★★★★ 1/5

Trustpilot

Refused to answer any emails

Refused to answer any emails. Have no interest in any customer complaint. Just ignore them and hope they go away, seems to be the attitude

Cantonaman · 14 September 2022 · Orbit Hailsham