5/5
Alexander was fantastic my helpful. Very professional, and sought to our needs brilliantly.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Excellent! Thanks for your feedback 🙏 …

Trusted Agent profile · Kent
★★★★★
766 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 766 reviews on two platforms, rated 4.7 out of 5 overall.
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Oakwood Homes's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.
ESTAS winners in two years, the group and its branches: 2025, 2023.
2025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Alexander was fantastic my helpful. Very professional, and sought to our needs brilliantly.PositiveResponsiveness, Quality, Professionalism, Value
Excellent! Thanks for your feedback 🙏 …
4/5
Excellent service always responded to any questions we had regarding the property. Friendly and professional service.PositiveResponsiveness, Professionalism
Thanks Ken 👍 …
5/5
We absolutely loved dealing with the whole team and are so grateful for the speed that they managed to secure our new flat!
Great to hear thanks Dani 🙏 …
5/5
Professional, knowledgeable and just really lovely folks who my family trust to get things right. We value their advice and we won’t be using anyone else.PositiveResponsiveness, Quality, Professionalism, Value
That’s great. Thank you Cat 🙏 …
5/5
From the start to finish, Oakwood homes were amazing. The professionalism and service exceeded any i’ve experienced before from other estate agents.PositiveResponsiveness, Professionalism
Great to hear thanks Anita 🙏 …
5/5
Buying a home through Oakwood Homes has been a painless and great experience. Very professional and helpful. Thank you to the staff for making our dream come truePositiveProfessionalism
Really good the hear Beverley thank you. All the best for your future 🙏 …
5/5
Very dedicated members of staff who have proved reliable and accommodating. We rent our property through Oakwood Homes and they have always been reliable, speedy and efficient.PositiveResponsiveness, Professionalism
Thanks Giles - so good to know when we get things right! Hope all goes well. 🙏 …
5/5
We had a great experience with Oakwood Homes. The team members who dealt with us were friendly and professional throughout. Thoroughly recommend them.PositiveResponsiveness, Professionalism
Really good to hear - thank you Carrie and all the best in your new home. 🙏 …
1/5
Had nothing but issues Since moving into my flat with Oakwood in 2019. I was lied to about Multiple things before moving in. Within a week of moving In the Mice had made their first appearance, the damp and mould had started coming through the fresh paint they must have done to cover it up and lots of plug sockets were not working. The basement was full of rubbish that Oakwood had already been ordered to clear by Thanet council. Took over a year to get any of the problems sorted Maybe my fault partly for not checking for all these things, but I WAS NOT made aware of any issues. I was then told it would be down to me to get(pay for) a de humidifier and i would need to keep my heating on constant. I had to battle them to help with the costs of doing so. If you have to deal with Oakwood i wish you good luck, Avoid Nikki like the plague, she will not help if pushed she will only fight back and pass blame for any issues.NegativeQuality, Professionalism
5/5
The team at Oakwood Margate has done exactly what they said they would and generated a quick sale during these very challenging times. Thank you Anita for being the glue that stuck all the bits together and help us through this difficult time. We are so pleased we chose Oakwood Homes.PositiveResponsiveness, Quality, Professionalism, Value
Your feedback is greatly appreciated Barry - thank you.
5/5
Oakwood Homes were great to work with from start to finish. We rented a commercial premises from them, they listened to our criteria & found the perfect premises. Great liaison with landlords & highly efficient service from team at Oakwood HomesPositiveResponsiveness, Professionalism
Thanks Katie - we hope business will be good for you 👍 …
5/5
We have been so pleased of the whole process from Oakwood Homes, from start to finish. They have been very efficient, organised and all the staff have great personalities. A special thank you to Kate, who has been absolutely fantastic!!PositiveProfessionalism
Thanks for your feedback Maxine - great to hear. Hope your move has all gone well. 🙏 …
1/5
The tenancy team are very unhelpful and rude. A tenant for three years, had my property manager changed with no notice whatsoever only found out once they had left. Then had multiple rude encounters with my new property manager. Even after leaving simple phone calls were answered rudely and incredibly unprofessional especially as the new property manager is someone we never even met. No care whatever upon leaving. No follow ups given and no phone call to check the progress of our move and our needs (ie cleaners gardeners etc). Not present when handing keys back and when calling to arrange collection of post the property manager was extremely rude and dismissive as though we were no longer her issue. Told post was re diverted to new address, yet when calling to check the status of that it had been returned to sender. We were blamed for poor the work by their own workmen during our tenancy and we’re also initially billed for one sock being left in the property upon end of tenancy. Huge lack of communication with staff and lack of interest in the people paying for their services. Wouldn’t return under any circumstance #jokewoodNegativeResponsiveness, Quality, Professionalism, Value
Hi Evie - We are very sorry to hear this as it is far from the service we deliver as can be seen from all our other reviews. Someone will be in touch today to see what’s gone wrong and what we can do to help.
5/5
An excellent experience beginning to end. Although we experienced, (as many do it seems) a torrid relationship with our conveyancing company, Oakwood were not only sympathetic in acting for their client, they also actively pushed our solicitors to resolution. Would be happy to recommend for both purchasing and sale.PositiveResponsiveness, Professionalism
Thanks Steve - we hope all goes well with your future plans.
5/5
The team at Oakwood Homes are very friendly and professional at the same time. I have been a tenant with them for about a year or so, and in that time they have ensured that my requests have been fulfilled. Recently had carpets fitted to the property and received an excellent service. I have reported issues i.e. tap replacement and this was replaced within an appropriate time scale. Communication with Oakwood is excellent and I am confident that this will continue as long as I remain a tenant with them.PositiveResponsiveness, Professionalism
Thanks Julie, so pleased you are happy. 🙏 …
5/5
I am proud to recommend Mrs jennifer smith, for a selfless and reliable investment service, I was constantly looking for a reliable platform to invest and my friend introduced me to her platform and I realized this is the best platform to invest on because she maintains discipline in her investment,relationship and strategies to ensure the complete transparency and credibility of her investors. if you want to be financially successful invest in her platform now, Contact her Via:Email: jenifersmith1100@gmail.comWhatsApp: +17816060994
5/5
Rating only, no written review.
Thanks for your review Robert 🙏 …
5/5
Always enjoy working with Oakwood. The team is supportive and always go above and beyond to create a great experience.
Great to hear - thanks Augusta 🙏
5/5
Oakwood Homes Margate were always very responsive to our questions and also really helped us push our solicitors to take action. They also reassured us throughout the process.
So pleased to have been able to help. Thanks Steph 🙏 …
4/5
Staff are all very friendly and helpful, communication is always easy and replies to queries are very quick. ANy work required Oakwoods find sensible quotes with trusted workmen and forward them for approval, all work has been carried out in excellent condition
Thanks Matt
5/5
Efficient, helpful, experienced staff
Thank you Petra 🙏 …
5/5
Rating only, no written review.
Thanks Richard 🙏 …
5/5
Rating only, no written review.
Thank you Daniela 🙏 …
5/5
Rating only, no written review.
Thanks Dave
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Margate has the most, with 681 reviews rated 4.7 out of 5, followed by Birchington with 252.
The three Oakwood Homes offices, by town:
Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in one earlier year.
Tell us what you need and up to 3 trusted local agents will be in touch.