Trusted Agent profile · Kent

Oakwood Homes estate agents in Margate, Birchington and Herne Bay

4.7

★★★★★ Excellent

766 reviews across 3 offices and 2 platforms

www.oakwoodhomes.biz

Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 766 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

571

Reviews on Google

All 3 offices

Facebook logo

4.8 / 5

195

Reviews on Facebook

Business-wide

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Our offices

Oakwood Homes's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.

ESTAS winners in two years, the group and its branches: 2025, 2023.

ESTAS awards by year, 2025 to 2023

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Oakwood Homes office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Alexander was fantastic my helpful. Very professional, and sought to our needs brilliantly.PositiveResponsiveness, Quality, Professionalism, Value

CrazyWouldBeMe · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Excellent! Thanks for your feedback 🙏 …

4/5

Google

Excellent service always responded to any questions we had regarding the property. Friendly and professional service.PositiveResponsiveness, Professionalism

Ken · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Thanks Ken 👍 …

5/5

Google

We absolutely loved dealing with the whole team and are so grateful for the speed that they managed to secure our new flat!

Danielle · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Great to hear thanks Dani 🙏 …

5/5

Google

Professional, knowledgeable and just really lovely folks who my family trust to get things right. We value their advice and we won’t be using anyone else.PositiveResponsiveness, Quality, Professionalism, Value

Cat · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

That’s great. Thank you Cat 🙏 …

5/5

Google

From the start to finish, Oakwood homes were amazing. The professionalism and service exceeded any i’ve experienced before from other estate agents.PositiveResponsiveness, Professionalism

Anita · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Great to hear thanks Anita 🙏 …

5/5

Google

Buying a home through Oakwood Homes has been a painless and great experience. Very professional and helpful. Thank you to the staff for making our dream come truePositiveProfessionalism

Beverley · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Really good the hear Beverley thank you. All the best for your future 🙏 …

5/5

Google

Very dedicated members of staff who have proved reliable and accommodating. We rent our property through Oakwood Homes and they have always been reliable, speedy and efficient.PositiveResponsiveness, Professionalism

Gilles · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Thanks Giles - so good to know when we get things right! Hope all goes well. 🙏 …

5/5

Google

We had a great experience with Oakwood Homes. The team members who dealt with us were friendly and professional throughout. Thoroughly recommend them.PositiveResponsiveness, Professionalism

Carrie · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Really good to hear - thank you Carrie and all the best in your new home. 🙏 …

1/5

Google

Had nothing but issues Since moving into my flat with Oakwood in 2019. I was lied to about Multiple things before moving in. Within a week of moving In the Mice had made their first appearance, the damp and mould had started coming through the fresh paint they must have done to cover it up and lots of plug sockets were not working. The basement was full of rubbish that Oakwood had already been ordered to clear by Thanet council. Took over a year to get any of the problems sorted Maybe my fault partly for not checking for all these things, but I WAS NOT made aware of any issues. I was then told it would be down to me to get(pay for) a de humidifier and i would need to keep my heating on constant. I had to battle them to help with the costs of doing so. If you have to deal with Oakwood i wish you good luck, Avoid Nikki like the plague, she will not help if pushed she will only fight back and pass blame for any issues.NegativeQuality, Professionalism

Craig · 20 June 2022 · Oakwood Homes Margate

5/5

Google

The team at Oakwood Margate has done exactly what they said they would and generated a quick sale during these very challenging times. Thank you Anita for being the glue that stuck all the bits together and help us through this difficult time. We are so pleased we chose Oakwood Homes.PositiveResponsiveness, Quality, Professionalism, Value

Barry · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Your feedback is greatly appreciated Barry - thank you.

5/5

Google

Oakwood Homes were great to work with from start to finish. We rented a commercial premises from them, they listened to our criteria & found the perfect premises. Great liaison with landlords & highly efficient service from team at Oakwood HomesPositiveResponsiveness, Professionalism

Katie · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Thanks Katie - we hope business will be good for you 👍 …

5/5

Google

We have been so pleased of the whole process from Oakwood Homes, from start to finish. They have been very efficient, organised and all the staff have great personalities. A special thank you to Kate, who has been absolutely fantastic!!PositiveProfessionalism

Maxine · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Thanks for your feedback Maxine - great to hear. Hope your move has all gone well. 🙏 …

1/5

Google

The tenancy team are very unhelpful and rude. A tenant for three years, had my property manager changed with no notice whatsoever only found out once they had left. Then had multiple rude encounters with my new property manager. Even after leaving simple phone calls were answered rudely and incredibly unprofessional especially as the new property manager is someone we never even met. No care whatever upon leaving. No follow ups given and no phone call to check the progress of our move and our needs (ie cleaners gardeners etc). Not present when handing keys back and when calling to arrange collection of post the property manager was extremely rude and dismissive as though we were no longer her issue. Told post was re diverted to new address, yet when calling to check the status of that it had been returned to sender. We were blamed for poor the work by their own workmen during our tenancy and we’re also initially billed for one sock being left in the property upon end of tenancy. Huge lack of communication with staff and lack of interest in the people paying for their services. Wouldn’t return under any circumstance #jokewoodNegativeResponsiveness, Quality, Professionalism, Value

Evie · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Hi Evie - We are very sorry to hear this as it is far from the service we deliver as can be seen from all our other reviews. Someone will be in touch today to see what’s gone wrong and what we can do to help.

5/5

Google

An excellent experience beginning to end. Although we experienced, (as many do it seems) a torrid relationship with our conveyancing company, Oakwood were not only sympathetic in acting for their client, they also actively pushed our solicitors to resolution. Would be happy to recommend for both purchasing and sale.PositiveResponsiveness, Professionalism

Steve · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Thanks Steve - we hope all goes well with your future plans.

5/5

Google

The team at Oakwood Homes are very friendly and professional at the same time. I have been a tenant with them for about a year or so, and in that time they have ensured that my requests have been fulfilled. Recently had carpets fitted to the property and received an excellent service. I have reported issues i.e. tap replacement and this was replaced within an appropriate time scale. Communication with Oakwood is excellent and I am confident that this will continue as long as I remain a tenant with them.PositiveResponsiveness, Professionalism

Julie · 20 June 2022 · Oakwood Homes Margate

Agent replied · 19 June 2024

Thanks Julie, so pleased you are happy. 🙏 …

5/5

Facebook

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Bandile · 19 June 2022 · Oakwood Homes Herne Bay

5/5

Google

Rating only, no written review.

Robert · 14 June 2022 · Oakwood Homes Margate

Agent replied

Thanks for your review Robert 🙏 …

5/5

Google

Always enjoy working with Oakwood. The team is supportive and always go above and beyond to create a great experience.

Augusta · 14 June 2022 · Oakwood Homes Margate

Agent replied

Great to hear - thanks Augusta 🙏

5/5

Google

Oakwood Homes Margate were always very responsive to our questions and also really helped us push our solicitors to take action. They also reassured us throughout the process.

Steph · 14 June 2022 · Oakwood Homes Margate

Agent replied

So pleased to have been able to help. Thanks Steph 🙏 …

4/5

Google

Staff are all very friendly and helpful, communication is always easy and replies to queries are very quick. ANy work required Oakwoods find sensible quotes with trusted workmen and forward them for approval, all work has been carried out in excellent condition

Matt · 14 June 2022 · Oakwood Homes Margate

Agent replied

Thanks Matt

5/5

Google

Efficient, helpful, experienced staff

Petra · 15 May 2022 · Oakwood Homes Birchington

Agent replied

Thank you Petra 🙏 …

5/5

Google

Rating only, no written review.

Richard · 15 May 2022 · Oakwood Homes Margate

Agent replied

Thanks Richard 🙏 …

5/5

Google

Rating only, no written review.

Daniela · 15 May 2022 · Oakwood Homes Margate

Agent replied

Thank you Daniela 🙏 …

5/5

Google

Rating only, no written review.

Dave · 15 May 2022 · Oakwood Homes Margate

Agent replied

Thanks Dave

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Oakwood Homes

Which Oakwood Homes office has the most reviews?

Margate has the most, with 681 reviews rated 4.7 out of 5, followed by Birchington with 252.

Where are the Oakwood Homes offices?

The three Oakwood Homes offices, by town:

  • Birchington: 4 Station Road, Birchington, Kent, CT7 9DQ
  • Herne Bay: 128A High St, Herne Bay, Kent, CT6 5JY
  • Margate: Stockwell House, Cecil square, Margate, Kent, CT9 1BD
Has Oakwood Homes won any awards?

Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in one earlier year.

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