Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotI can only write this review based on…
I can only write this review based on the customer care we received during the sales process as we have only just moved in and awaiting a snagging report. In the lead up, Angela our sales advisor has been such a warm, caring and friendly point of contact. We asked a million and one questions and she answered every one of them with compassion and clarity despite probably feeling fed up it was us again! The contract chasing team were great as well as our buyers and their legal team weren't very proactive. On handover of the house the assistant site manager was thorough and friendly. We've had a lovely experience so far so we'll see what happens after the snagging review!
Jay · 1 April 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good evening,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on to the division and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat!
Very transparent. Great customer service. Lovely builds
Dionne · 1 April 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
★★★★★ 4/5
TrustpilotThe 5% promotion off houses is not the…
The 5% promotion off houses is not the easiest to manipulate to get the best value.
Robert · 1 April 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 2/5
TrustpilotI've been residing in one of the…
I've been residing in one of the properties managed by this company for just over a year, and unfortunately, my experience has been less than satisfactory. From the beginning, there were noticeable issues with the property's construction and maintenance. Upon moving in, I immediately encountered problems with the back door, which wouldn't close properly due to dropping issues and a cracked glass panel. It took an unacceptable amount of time for someone to address these issues, leaving my back door open for days, a significant concern, especially with young children in the house.Additionally, despite being instructed to stay off the grass for the initial months to allow it to establish, the garden has turned into a swamp full of moss. This indicates significant drainage issues that haven't been appropriately addressed. Unfortunately, it's not just my property; glancing out of my window reveals similar problems across the entire estate. Inside the property, the bathroom door handles have eroded and are falling apart, and the ventilation in the bathroom with no window is inadequate, leading to moisture buildup. Overall, my experience with this company has been disappointing. There seems to be a lack of attention to detail in construction and maintenance, resulting in various issues impacting my quality of life on the property. Moving forward, I hope the company takes concrete steps to improve its quality control, responsiveness to maintenance requests, and overall standards to ensure a better resident experience.
Leanne · 1 April 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning, Leanne.Thank you for your feedback which although is disappointing is very important to us. I am sorry to hear of your frustration and will certainly pass your comments over to the team and request that someone contact you.Best Wishes, GraceUPDATE:Good afternoon,I understand Kate from our customer care team has been in direct contact with you earlier today to discuss your review.Kind regards, Ros
★★★★★ 5/5
TrustpilotReservation process
Transparent and structured
Customer · 1 April 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 4/5
TrustpilotThe team were so friendly
The team were so friendly, responsive and went out of their way to help.
Mrs · 31 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat service from sales representative
Cecilia was very receptive, polite and well detailed throughout the process
Stephen · 31 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Cecilia gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotEfficient sales team
I thought Heather who dealt with myself and my partner was more than helpful and tried to give us as much as she could all the things I require to make the house work for me . A very efficient, friendly and professional lady.
Janine · 31 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Heather gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotYour sales rep was fantastic
Your sales rep was fantastic, very helpful all the way.
Samuel · 31 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotAston Grange
Hayley, Hassan and Simon have all been very helpful at each stage of the process.From viewing houses, paying the deposit, exchange, completion to moving in communications have been prompt and clear.The team could not have been nicer or more helpful.
ANDREW · 31 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent new home
Excellent new home. Well finished off and great support on site.
PG · 31 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotPaul and the team at Barrett’s…
Paul and the team at Barrett’s Stonebridge fields where brilliant always kept us up to date with the move ,the home tour was very helpful and any little snags where sorted by the following day .site manager James came to see us while moving in to make sure everything was ok and they checked the next day too brilliant service
Customer · 30 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Stonebridge Fields team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home. We wish you many happy years of memories. Kind regards, Ros
★★★★★ 1/5
TrustpilotPoor service
Poor service, the quality of build is not great, cheap components used that fail, stay away. Better to buy something that needs fixing up
Matt · 29 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good afternoon, Matt. I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Please be assured that your comments will be highlighted to the team, and we will ask that someone contact you.Kind regards, Cara.UPDATE:Good afternoon,We understand Amanda from our customer care team has been in direct contact with you today to discuss your concerns.Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat experience
Rating only, no written review.
Gerard · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you very much for your review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotEverything so far up to completion has…
Everything so far up to completion has gone well with regular updates from the showroom sales agents .Plus I was impressed with the final house tour before moving in and happy to receive a beautiful moving in gift of a Hamper as a welcoming gesture !
Julie · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you so much for taking time to share your Barratt Homes experience! We wish you many happy years of memories in your new home.Kind regards, Ros
★★★★★ 5/5
TrustpilotBarratt’s deliver!
Superb on site representatives in Joy, at first, and Nicola now. Friendly, professional and nothing was too much trouble for them. What more can you ask for?
Customer · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFirst Home
Amazing experience from start to finish. Debbie was so helpful and accommodating, a credit to the company.Barrats have made purchasing our first home seamless, would definitely recommend.
Customer · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Debbie and she will be thrilled. Kind regards, Ros
★★★★★ 5/5
TrustpilotPurchase of New Home
Throughout the process of purchasing the property, we were kept abreast of how things were progressing with the build and were assisted by Amy and Allan in all aspects of the handover prior to moving into the property on 01/03/24. We couldn't have asked for anything more and the snagging points listed/presented were dealt with promptly.
Joyce · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for your valuable feedback, Joyce, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotBrilliant communication
Brilliant communication, the whole buying process took less than 3 months, staff were professional .
Customer · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat communication and support.
Customer · 28 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotHighly recommended
Mark ,very efficient, tidy workmanship. Highly recommended
Michael · 27 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good afternoon,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team.Kind regards, Ros
★★★★★ 5/5
TrustpilotRectifying walls and skirtings post leak
Keith arrived on time and ready to complete the job.He is polite and friendly without being annoying.The standard of workmanship is excellent. No mess was left behind for me to clear.Overall an easy and pleasant experience.
Christine · 27 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good morning,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotLaura at oakapple is excellent!
Laura at the poppies is excellent!
Olumide · 27 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you for your kind feedback about Laura. We will make sure she sees this and she will be delighted. We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotMitchell Tuzzeo 5 star
Me and my wife recently move in to our new house which started off awful, Mitchell Tuzzeo at Bertone Gardens is a huge credit to your organisation and goes the extra mile. Really helped make our dream little house feel like a a proper house to come back to. Completely changed what was a hard emotional sale with endless problem become a dream. Really lucky to have him as our after sales contact. Can’t fault his efforts and always tries to help fix things quickly with nothing being an issue. If you have him your in safe hands!
Aja · 27 March 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
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