Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more

★★★★★ 1/5

Trustpilot

We purchased a new build home in 2022

We purchased a new build home in 2022. The purchase of the home was fine no issues. But getting Barrats to fix any snagging issues with the house has been a nightmare. The customer service team in Exeter have been awful. I sent them a snagging report to them in September 2023. It is now April 2024, 7 months later and the issues have not been fixed. I have chased up every few weeks to be told we are looking into things.I have had to call up, email and chase for 7 months simple snagging jobs that are quick to fix. I think it is awful customer service to make someone wait 7 months for issues to be fixed. We have 13 issues left and again I'm chasing Exeter on when these will be fixed. Avoid buying a house with them as the process to get issues fixed is a total nightmare. 7 months of chasing them up every 2 weeks. I've even flagged this to the manager of customer service and I get told we are looking into this still. I'm not the only customer on the site who has issues with the customer service team. A lot of neighbors have had similar issues to me. And no one seems to care or want to fix the awful customer service being delivered by Exeter.

Kirsty · 16 April 2024 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Be aware of FirstPort

My experience with Barratt/FirstPort at Hendon Waterside, London NW9 is terrible, very poor.Average build quality, far from great. These flats are not aging well, poor workmanship, shoddy job and cheap materials - cracks in the walls and ceiling paint, laminate and tiles coming off, incorrect installation of appliances, burst pipes, leaking taps, no sealant installed under the frame of the walk in shower (I took a video when appointed by me contractor took of the walk in shower frame to find out how the water escapes). I don’t want to even count the snags as it’s endless. Our case is not isolated, most of our neighbours from Hawfinch House and other buildings experienced similar issues. The worst of all is the inefficient Managing Agent - FirstPort. Within a few years service charge doubled, the quality of the service decreased to zero. Lack of transparency of the charges, most of the costs are masked and no breakdown is available, services that have been paid for are not delivered or delivered to a very poor standard, inadequate actions from the senior management. Hundreds of thousands of £ are going towards management fees, insurances etc and very little or nothing goes towards the buildings - broken doors, faulty lifts, poor interior maintenance, non-existent maintenance of the children's playgrounds and outdoor areas, a lot of security issues - stolen bicycles, damages to communal areas.Frankly, I have never seen in my life so much dishonesty, incompetence, lack of response, accountability, and poor customer service gathered in one place. I would advise everyone considering buying a property where FirstPort is involved to read all of the horror stories associated with this bunch of cowboys. It is difficult for me to understand how Barratt decided to partner with this company. Please accept this review as a feedback and do not chase me with silly template replies advising to write to ghost's emails pretending to the neutral reader that someone is on the top of the problem. I tried this way - it is a waste of time. If you want to do any good - Remove FirstPort from Hendon Waterside!!!UPDATE:Dear Ros,Thank you for the updated information. Leanne did not call me, but attempted to call my partner from an unknown number (number not shown).In the voice message no contact number was left, but an advice to call the customer care team and ask for her. I have written the review, so, why was there an attempt to contact my partner?Who has given you my partner's phone number, when I have not shared with you?Would you not consider contacting the person who wrote the review?If you would like to discuss my review and experience please contact me directly.Kind regards,Petar

Petar · 16 April 2024 · Oakleaf Homes York

★★★★★ 4/5

Trustpilot

Good experience as a first time buyer…

Good experience as a first time buyer but had a few issues with agreeing a move in date which did have some impacts with other plans. Staff are/were very friendly and help for the majority of the purchase. Would be a little more helpful if there were opportunities for support outside the 9-5 weekdays i.e staying open till 8pm once/twice in the week.

Lewis · 15 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Kieran at the Huntingtower site has…

Kieran at the Huntingtower site has been a pleasure to deal with and made the process easy

Alistair · 15 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

staff really helpful

staff really helpful . Information provided up to date and relevent in relation to property available. M any thanks to all for thier assistance.

J · 15 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Fantastic experience

Everyone at Barratt has helped make this a fantastic experience. We couldn’t be happier. Any issues have been dealt with swiftly and professionally. We love the new house and it will be a happy home to build memories in. Shaun has been excellent and kept in touch every step of the way. It’s a brilliant site and somewhere we want to live for a long time.

Mark · 15 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Abbie was amazing so helpful and…

Abbie was amazing so helpful and knowledgeable made the process so relaxing and enjoyable.

Wayne · 15 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Great Experience With Barratt

I don’t often write reviews, but believe it was important to share my recent experience of buying my first home. I bought a property back in December on the Sundial Place plot in Thornton, Liverpool. I’m now moved in and feeling right at home. I have met all of the neighbours who have also been super friendly and there is a really nice feel to the location.It was refreshing to deal with one person from the outset named Sally, the experience with her played a big part in us initially progressing with the move. To buy your first house and have that support and guidance was really helpful and nothing was ever too much of a problem, so firstly a huge thank you for your part in our move.Any small snags have been noted by the team and the builders make themselves available if there are any issues. I’m glad that I opted for a new build home and would recommend others in my position to do the same.

Ethan · 14 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

The key worker support of 5 percent was…

The key worker support of 5 percent was a big boost.Prompt response to enquiry by the whole team was amazing. Special thanks to the site sales representative Joshua who was never tired of attending to me.Immediate response to concerns when we moved in is worthy of note.The house design and Morden fittings are amazing.The 10 years warranty covering the house put minds at rest

Michael · 12 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. The sales team could not have been more helpful when we were buying our house. The site team have continued to be fab after we’ve moved in too. We are really happy with our new home!

LM · 11 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Lovely,friendly staff, very detailed information,

Lovely,friendly staff

Customer · 11 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Our second home from the Barratt Group

This is our second home from the Barratt group. We lived in and loved our first one for 30 years!There were a couple of issues for us which we hadn't noticed when we decided to buy, so we worried that they could not be resolved as the house had been completed at this stage.However, the team at Penning Fold have made sure everything has been sorted for us.We're beyond grateful to everyone involved for making that happen and we can't wait to move in now.A huge thanks from our family.

Mandy · 10 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Mark

Mark, arrived promptly, completed all the tasks we had pointed out to customer care, and carried out further repairs to window seals, replacing the fire seals in the door frames etc without me asking. A great asset to your team. Polite, professional hard working and tidy. Thank you

Maria · 10 April 2024 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

what you have problem this my experience so I just buy nearly 2 years but didn't list barratt home to any problems for solution..ji hate barratt house I am 6 months still waiting for service people..

Very rubbish barratt house don't buying barratt house if buy be careful and check everything and thereng because after you buy house then barratt house Notting list your what's in house have problem...barratt home service very very bad no body care what you have problem this my experience so I just buy nearly 2 years but didn't list barratt home to any problems for solution..ji hate barratt house I am 6 months still waiting for service people..my children is special and no body list ...I hate barratt house I am feeling so glitty to my buy house with barratt..very rubbish

Hina · 10 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Part exchange scheme

Very professional from the start, especially the sales coordinator, an individual between a rock and a hard place who knew exactly what was going on at any time, any issues arose were dealt with and followed up, after sales once moved could not fault . The whole sale/purchase was completed in less than eight weeks and could have been sooner due to one or two minor administration errors between parties, but Barratt in general with their partners made what is a life changing experience a whole less stressful.

Mr · 10 April 2024 · Oakleaf Homes York

★★★★★ 4/5

Trustpilot

Reservation

Good reservation process.

Customer · 10 April 2024 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Client needs to review the docs and…

Client needs to review the docs and remind the teams some of info are incorrect ..ie reservation form and the upgrading info etc

Janice · 9 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Amazing!

Amazing!From start to finish Tracy has been amazing, listened to what we wanted as a family and guided us to what would suit us. Updated all the way through and the transition was smooth.Even the after care has been amazing and still is.We can not thank you enough for helping us find our new home.

Patrice · 9 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Team are great

Team are great. Lauren at Morpeth is brilliant and great customer service. Thanks so far!

Carolyn · 9 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Very friendly and approachable, Angie and Louise were very helpful and couldn’t do enough for me, which made the whole experience go smoothly and on time. Tom and Steve went the extra mile.

Very friendly and approachable

John · 8 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Great service

Great service, knowledgeable and friendly sales team. I would highly recommend.

Keith · 8 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Excellent service especially from Emma…

Excellent service especially from Emma the sales advisor at Harrier chase Brough development.This is the second house we have bought from Barratts the quality is excellent.

Customer · 8 April 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Highly recommend

I had an exceptional experience with the developer during the process of purchasing my house. Kelly, in particular, was incredibly helpful every step of the way, providing valuable guidance and support. Additionally, Matt and Nigel, the site managers, were extremely kind and efficient in resolving any issues with the house post-purchase. Matt, in particular, stood out for his continuous communication and friendly demeanor, ensuring a smooth and enjoyable experience. Overall, I highly recommend this developer for their exceptional service and professionalism.

Sara · 8 April 2024 · Oakleaf Homes York

★★★★★ 1/5

Trustpilot

Given 3/4 different moving in dates

Given 3/4 different moving in datesFelt like only interested in money rather than customer.At first meeting, told we would get $5,000 for furniture at Anderson of Inverurie, part of reason we took flat, after moved in mentioned it and told we could go out and just give plot number, next day told we weren't entitled to it.Front door doesn't fit frame, gaps in all 4 corners. Been in over week, still haven't got garage parking space. First experience of dealing with Barrats, wouldn't recommend to anyone. Was left voice message saying Barrats were pulling out of deal, due to hold-up with paperwork, absolutely nothing to do with me, yet left stressed, in hindsight wish you had. No one from sales team has been in touch, Barrats is a joke

Unsatisfied · 8 April 2024 · Oakleaf Homes York