Trusted Agent profile
★★★★★
1,087 reviews across 7 offices and 3 platforms
Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,087 reviews on three platforms, rated 4.4 out of 5 overall.
21
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
1,065
Reviews on Trustpilot
All 7 offices
Oakleaf Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWarm welcome and utter patience led to reservation of our New Home
Warm welcome and utter patience led to our reservation on a plot in an unhurried manner where we were afforded as much time as we required to make informed guided choices from a top rate builder
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe whole process went smoothly.
The whole process went smoothly from reservation of an empty plot to completion about 7 months later. Sales advisors James and Katie are always friendly and helpful. I have only just moved in, and I am very pleased with the quality of the house. No doubt there will be some issues, as with all new builds, but James and Katie are still on site and have clearly explained the process to resolve any problems. Overall a really positive experience so far.
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotBernets Nook
Can’t fault Chris from Bernets Nook. Friendly, patient, (tested greatly along the way) efficient and highly knowledgable. Chris has gone above and beyond for us from the start and we are looking forward to our new home.
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to Chris and the team.We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe process of buying my new barratt…
The process of buying my new barratt house has been excellent . The sale advisers Lewis and Sophie are excellent at what they do and are keeping me up to date with the process of the house being built .
Good morning,Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotVery smooth purchase
Jen the sales ‘person’ was very approachable and easy to deal with, she made the entire process seamless.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Jen gets to see your great feedback! Kind regards, Ros
2/5
TrustpilotWouldn’t recommend if a first buyer as
Wouldn’t recommend if a first buyer as completely ruined any excitement I had by not being ready or responding to my solicitor to get paperwork done, took 3 weeks to get a response
Good morning,We are sorry to hear of your disappointment. We pride ourselves on our customer experience and this is not something we would expect. We have forwarded your details to the relevant team who will be in contact.Kind regards, Ros
5/5
TrustpilotSo happy with our new home
So happy with our new home! Tracey, Kate and Jamie at Beeston Quarter have been absolutely brilliant!! Contactable at every point of the process and nothing was ever too much trouble. Were responsive to a couple of issues on moving day which were resolved within matter of hours. Would recommend Barratt to anyone looking at purchasing a new build!
Good morning Emily,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Beeston Quarter team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotLove our new Barratt home at the…
Love our new Barratt home at the Bridalways, Eccleshill.As with all new homes there will always be a few issues to sort out once moved in.I can’t thank Jenna and Nigel enough!!!!!Any problems reported to Jenna are acted upon straight away and sorted without any hassle. Leaving us to get on with life. Jenna has a great work ethic and we’ve always felt like we’ve been prioritised even though I’m sure she’s spinning many plates.Thank you to you both.Well done Barratt’s you have a good team here at the Bridalways!!!!!!
Good morning,Thank you for your kind feedback about Jenna and Nigel. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
1/5
TrustpilotOur radiators in our bathrooms (even…
Our radiators in our bathrooms (even our ground floor WC) have rust on them. Apparently these are only covered for a year. Absolute shambles, I have been waiting for someone to replace these since before Christmas and keep having different trades contact me regarding this with no outcome. They agreed to replace these before Christmas and had the radiators ordered, now they apparently cannot replace them? The problem is that all the tradesmen have said to me is that they should not be put into 'wet rooms' as this is an issue across all homes.. why continue to do this and not just place towel radiators in bathrooms if this is a reoccurring issue.We have just come out of our two year warranty. We had our garden redone last year due to the issues with roof tiles and large rocks appearing from where the ground was settling. We now have leather jacks and the gardens drainage is poor. We've had a site manager from Barratts who did not even look at our garden and reported back to our customer care it was fine. It is not fine and the garden is only useable between June and September. I have been ignored since I said the site manager did not look out our garden. The aftercare is absolutely shocking and customer care have different views on repairs to the site managers.
Good evening.Your review is very important to us, and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind wishes, Isla.UPDATE:Good morning,I understand the divisional customer care team is now dealing with this review.Kind regards, Ros
5/5
Trustpilotvery helpful,explained everything in…
very helpful,explained everything in great detail.and nothing was too much trouble. If I ever buy another house (unlikely at my age (75years old)) it would be a Barratt house.
Good morning Doreen,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service you've received. We hope you are very happy in your new home. Kind regards, Ros
1/5
TrustpilotThe unfair treatment and failure to address customer issues promptly.
This review criticises Barrette Homes for its lack of responsiveness to ongoing issues raised by the customer over a significant period. It highlights discrepancies in treatment compared to neighbouring properties on the same street particularly regarding waterlogged gardens and fence upgrades due to similar issues. As a customer I expect to be treated fairly and I am expressing my frustration with the company's failure to adapt to changing neighbourhood standards and address customer concerns, emphasising the difficulty and time-consuming nature of resolving issues. The overall feedback calls for improved customer service and accountability from Barrette Homes.
Good evening, Cleophas.Your review is very important to us, and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team, and we will ask that someone contact you.Kind wishes,Isla.
5/5
TrustpilotNewton Farm Barrat Home
As a first time buyer we were apprehensive and out of our depth to say the least. We were quickly put at ease when the amazing Barrat sales advisor Stefan Cassidy spoke with us. Stefan was 100% the reason we bought our new home with Barrat. Stefan answered all our questions and was never judgemental throughout the whole process. Stefan went the extra mile at every step and we appreciated it so much. He continues to keep in touch and make sure we are settled and happy with our new home. It’s been an absolute delight to have Stefan be apart of this journey and we are so grateful he helped us find our dream home.
Thank you for taking the time to leave this review and congratulations on your first home! We’re really pleased to hear of the service you received. We’ll make sure Stefan gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
5/5
TrustpilotSpecific Review for Simon
Some praise for Simon who came to finish off somejobs at my house today.Did a great job and went the extra mile with some minor extras.Credit to Barratts.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Simon gets to see your great feedback! Kind regards, Charlotte
5/5
TrustpilotThe on site sales team at Midshire…
The on site sales team at Midshire Meadows was fantastic. We didn't feel under any pressure to rush into a decision and they made sure we were comfortable with everything. They really take the time to explain things and answer any questions, fantastic service!
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure the team gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
5/5
TrustpilotExtremely friendly staff (Val at…
Extremely friendly staff (Val at Fernwood village). Made us feel really comfortable and happy to explain everything we needed as we are first time buyers. Really grateful and would definitely recommend buying from them!
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Val gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotGreat service.
Rating only, no written review.
Thank you so much for taking time to share your Barratt Homes experience! Kind regards, Charlotte.
5/5
TrustpilotPaula has been wonderful throughout the…
Paula has been wonderful throughout the process
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Paula gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotThe home maintenance man (Keith)…
The home maintenance man (Keith) visited to carry out remedial works and he arrived right on time and was very helpful and polite. He completed the work and cleaned up all the dust & mess. He had to return 2 days later and again he was punctual and completed his work in a very profesional manner. First class tradesman.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Keith gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotCelebrating Excellence
Great customer service by the Elms team. Keep it up.
Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes.We wish you all the best for the rest of the journey into your new home.Kind regards, Charlotte.
5/5
TrustpilotVery helpful and always responsive to…
Very helpful and always responsive to queries and request. Aftercare has been excellent also
Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotWendy is a Star
Wendy was kind and efficient. Def the nest seller we ever met.
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Wendy gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
1/5
TrustpilotPlease be careful and do not buy Barratt property
Please be careful - Barratt developments are rushed and end up having faults that will cost you money and time and health! There are numerous water escapes happening across all Barratt developments with high frequency. There are faulty built parking lots with leakages from the roof. There are malfunctioning doors blocking all cars in parking lot for hours. And many more issues....Barratt is not a good investment. Please re consider any purchase you are planning. Take this seriously!
Good afternoon, Magda.Your review is very important to us, and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team, and we will ask that someone contact you.Kind wishes,Isla.
5/5
TrustpilotGreat sales team
Great sales team most of all Joshua who helped me through the process and nothing was too much trouble for them
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Joshua and the team gets to see your great feedback! We wish you many happy years in your new home. Kind regards, Charlotte.
1/5
TrustpilotWe purchased a home from Barratts in 2017 and then found out about legal issues with our title
We purchased a home from Barratts in 2017 and it came to light that there was an error when registering our title. We found out 4 years after purchasing and were told this would be rectified however a further 3 years in and this has still not been resolved and has now prevented us from selling our home. I have made a number of attempts to contact Barratts and their legal team and to date no response. This is extremely poor service and has significantly impacted our sale.
Good evening,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards, RosUPDATE:Good morning,I understand a member of our customer care team has now been in direct contact with you about your review.Kind regards,Jocelyn
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York has the most, with 1,078 reviews rated 4.5 out of 5, followed by Eastleigh with 9.
The seven Oakleaf Homes offices, by town:
