Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
Trustpilot10/10 Builder
I honestly cannot fault Barratt at all. We have had the most exceptional experience with them from the first day we viewed their show homes. Adam was our sales advisor and he kept us in the loop the whole way through the buying process. Our home is absolutely beautiful with an oustanding finish and the few things we noticed on our snagging list were corrected quickly and will extremely little disruption to ourselves. I would never buy a new house elsewhere.
Lucy · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Lucy. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Lancaster Gardens team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotBarratt staff are very helpful and…
Barratt staff are very helpful and friendly feeding us more information as much as we could towards our moving in and trying not to get stressed with all the bits and bobs along the way.
Melanie · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Melanie. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExperienced & Polite Staff
My wife and I were impressed with the way the staff attended to us, explained things & guided us on how to get our Mortgage.
Nelson · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Nelson. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExcellent service
All Barrett staff have been brilliant, specifically Rebecca who regularly went the extra mile to help secure our new home. Cannot be faulted.
Keith · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Keith. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Spires team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotSarah from the Lillies site in…
Sarah from the Lillies site in Shrewsbury was amazing and made everything very easy and enjoyable to follow and the process was quite easy. We appreciate everything she has done, couldn't of gotten this fair without her.
Laura · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Laura. Thank you for your kind feedback about Sarah. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotFantastic Service
Fantastic Service.
Scott · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Scott. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotOnce you reserve a plot
Once you reserve a plot, Barratt will create a WhatsApp group with you to communicate the progress of your house and you can ask questions if you have any issue at any time. This is a good service for customer to obtain quick response from developer and is an excellent practice.
Kennix · 20 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotAmazing
Cecilia, the sales advisor has been amazing through the whole process.I’m going to be really happy in my new home.There are a few snagging issues which there always are but they are all in hand thanks to Emma and Mark the site managers.
Mary · 19 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Mary. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotPleasant and reassuring customer service
I can't fault the customer service I have received leading up to and on the day of taking ownership of the property. As with most things you really know how good a company is when it comes to dealing with an issue but I have had none so far. I found the pre completion check and handover of keys pleasant and reassuring.
Adrian · 18 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Adrian. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Bertone Gardens team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat support from beginning to end
From the first day we met Josh and had a show around the show house, putting down our deposit, keeping in touch right up to moving day when transfer of money was a bit slow, being in our 70's we were panicking a bit but he was their to help and assure us that all would be alright, great support from beginning to end from Josh and Barrett's.
John · 18 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi John. Thank you for your kind feedback about Josh. We will make sure he sees your lovely review, he will be delighted. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotAll the Barratt staff we dealt with…
All the Barratt staff we dealt with were brilliant Charlotte the2 Sarah's and Graham there boss went above and beyond,I know its there job but they were brilliant especially Charlotte .And Seth who we are dealing with now is a great guy.
Lorraine · 17 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Lorraine. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Orchards View team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotStaff was prompt with replies and gave…
Staff was prompt with replies and gave good assistance
Nnamdi · 14 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotMonkton Gardens
Monkton GardensUpto now our experience has been very good. We are in the process of part exchanging our home for a new barratt home at Monkton Gardens. Abbi has helped us along the way whilst being very busy at the showhome office. We are very excited about the move.
Claire · 14 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Claire. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
TrustpilotLiz was so lovely
Liz was so lovely, we’ve been looking at moving to the estate for a while but things hadn’t lined up until recently. She gave us all the information we needed, was always happy to to answer any questions. As anyone knows moving house is not a smooth ride.
Heather · 14 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Heather. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Liz gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotTracy
Tracy is very Helpful, she work hard
CK · 13 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes.Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat Customer Service
Jackie has been great from our first visit and we're looking forward to moving in within the next month or so
MHardman · 13 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
TrustpilotAmazing team and so helpful.
Customer · 13 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotLove our Barratt Home
From reserving the plot to moving in, Barratt has been great, they have made the whole process really easy and less stressful. Since moving in we have had regular contact from our site manager and they have been on top of our snagging list and have arranged for them to be fixed really quickly (only a few snags found). We love our new Barratt home!
Emily · 13 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Emily. Many thanks for taking the time to leave this review. We are pleased to hear you are happy with your new home and of the service you've received. We’ll make sure the team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotGood service received from Julia
Rating only, no written review.
Farouk · 12 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Farouk. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Julia gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotOsprey heights.
Bev and the team at Osprey heights were great to deal with. Nothing was ever a problem. When things didn’t seam to be going to plan Bev was happy to chase and do what she could to reassure use. Great move great house.
Customer · 11 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Bev gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotGood quality and reasonable price good…
Good quality and reasonable price good finish
Graham · 10 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Graham. Thank you so much for taking time to share your Barratt Homes experience! Kind regards, Sam
★★★★★ 1/5
TrustpilotAwful expereince
Awful expereinceKitchen cabinet not repaired despite fup for more than few months.House next door on the plan is not social house, when moved in it realized that they dedicated this to social housing, milk bottles stolen, kids fighting, this is type of community you get for a 480K investment.
Mohamed · 8 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Good afternoon,I am very sorry to read your review and hear of your experience. I will transfer your comments to the relevant management team and ask that someone contacts you to discuss them.Kind regards, Ros
★★★★★ 5/5
TrustpilotHighly recommend
Fabulous developer, very helpful staff, always finding solutions when they are needed. Tom, Rob and Nicki in particular have been very helpful and approachable at the Chalkers Rise site!
Lauren · 7 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Thank you for your valuable feedback, Lauren, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotSo far so good
I was very impressed by the customer service. All my questions were answered and there was definitely no hard sell, on the contrary. I felt that I could have walked away and not wasted Barratt’s time. I hope this level of service continues throughout the sales process and after they have my money. Hollie did a superb job and would recommend her to any potential buyers.
Michael · 7 May 2024 · Oakleaf Homes York
Agent replied · 23 October 2024
Hi Michael. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Hollie gets to see your great feedback! Kind regards, Sam
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