Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more

★★★★★ 2/5

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I guess it depends on whom you are…

I guess it depends on whom you are getting as the customer representative, however, it takes them months to get any sort of reply back from them and constant chasing is a must. Like squeezing water from a rock

Alina · 11 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Quick and efficient service

Quick and efficient service. Began the purchase process quickly.

Julia · 11 July 2024 · Oakleaf Homes York

★★★★★ 1/5

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Stay clear terrible

Stay clear unless you want a lot of problems and issues with ur home I spent more time going back to my house for trades to rectify problems then I did at work it cost me days of lost wages witch they will not help you with or compensate you and the money I lost I needed to have to actually pay for the house and bills so very bad on barrets as they said in beginning they would help but switched after they took ur money and the jobs that they done where done to such a poor standard that some times they where back multiple times to do the same job and customer services are not interested at all I would not be buying agin from barrets and would not recommend them

Bree · 11 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Great service start to finish…

From start to finish Julie at Church Fields' guidance through the process of choosing and purchasing our Barratt home was exemplary. Nothing was too much trouble and she successfully helped us navigate through our choices from a distance as we were relocating from Guernsey. Since moving in, Andy the Assistant site manager has been very attentive, as have his team, in ensuring minor snags are put right and Julie continues to check in to make sure we are settling in.Very happy to be in our new Barratt home!

Gill · 11 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Happy first-time home buyer, so far - BH Bourne

I am a first-time buyer, so I do not have a comparative opinion about the experience. I would rank them good as long as I don't face disappointment. My house was already in a ready-to-move condition with the furnishings fitted already. So, I cannot comment on how the customisation part worked.Building: The house is built to a good standard. I visited the property a few times before completion and we noticed refinements and touch-up works every time. It has been a few months since we started living in the house. We noticed some snags which were promptly attended to. I like the builders' choice for most components (door handle, shower, sockets, kitchen faucet, door hinges, white goods). I see the same designs used in some of my friends' homes built by different companies! I don't like the taps with squared edges used on the washbasins. They look nice but are tricky to wipe clean, especially in a very hard water area. Limescale resistant fittings would have been great for this area, if there is even such types! I got a garden that was professionally landscaped already with a good choice of garden plants. However, the turfed area is a bit bumpy and not very levelled. No water logging or puddles in the garden, so no complaints here. But who knows what’s it like under the turf!? :-)At the outset, it looks like a well-built house.People: I very much appreciate the professionalism that the people-facing staff showed right from the day we paid the reservation deposit. I appreciate the expeditious response to email queries by Fiona and Louis during the buying process. Natural, as they are sellers. However, this diligent customer care continued after completion and when writing about snags. This shows their professionalism and commitment to customer care. Our site manager Rokas kept in touch with us periodically to ensure things were okay. He mobilised the carpenters, painters and other tradesmen to attend to the issues. They were also friendly as they shared insights about the problem and values ideas to take care of. Rokas often did their best to resolve an issue, but sometimes explained what could be and cannot be done, which often sounded reasonable.This review is based on a limited experience of just three months. I hope the team would continue their great service throughout the warranty period.

Sel · 10 July 2024 · Oakleaf Homes York

★★★★★ 4/5

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Amazing service

Rosak,is amazing in responding to my queries,very helpful. I will recommend them if you are looking for a property.

Titi · 10 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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The team at Amberswood Rise Ince have…

The team at Amberswood Rise Ince have been exceptional! From day one, it was clearly explained the types of homes available and the plot/ outline of the plans.James and Katie supported me through the process from choosing the home and interior to the final product. I was updated throughout the whole build, from plan to base, right through to the final completion. Every week I had images sent to update me.I had some little ups and downs along the way but James and Katie were on hand to help in every way they could. Thank you so much! Since moving in, the site manager James has been fabulous! I don’t plan on moving- but if I did.. I would look at Barratts homes!

Jodie · 10 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Excellent customer service!

The customer service I have received thus far stands out - Amanda (the Senior Sales Advisor), in particular, has been very patient and understanding throughout the process. Her support was an 'x-factor' in our final decision :)Max (the Assistant Site Manager) has also been very helpful in resolving emerging problems.Excellent customer services with a ‘human face’!

Emmanuel · 9 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Great

Great! Customer service e was excellent and amazing.

ADEBOLA · 9 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Sales Staff at SpitFire Green (Michael…

Sales Staff at SpitFire Green (Michael and Fiona), Ramsgate are very courteous, polite and respond promptly to any queries one may have. We were allowed to make a selection of flooring and kitchen cabinets which is great. The house comes with a pre-installed EV charging point, and Solar panels, and is EPC rated A. No hiccups until now, we are still in the early phase of buying. Hope everything goes ahead as planned! Would love to post another review as we move forward in the journey of buying the house and making it our new HOME!

Dr · 9 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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We have been looking at Earl Rise…

We have been looking at Earl Rise Stepps for months, and Michelle and her colleagues have been so helpful and gave us so much info for us to make choice.However we got such a deal at the Fairways site that we bought it on first viewing , and our experience with lindsay and louise from the Calder Gardens Coatbridge whom we have been dealing with have been as helpful and informative.

Joan · 9 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Marty was very supportive with…

Marty was very supportive with brilliant customer service

Mrs · 8 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Perfect job

Keith was amazing. He came into finish the ceiling pops in the kitchen diner. Sanding and painting the ceiling… you wouldn’t have known I’d had anyone in as he hoovered up the dust put down dust sheets and the ceiling looks even better than before. Perfect. Thank you Keith and Barrett home’s customer care. I love my house.

Consumer · 8 July 2024 · Oakleaf Homes York

★★★★★ 4/5

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Home built to a really good quality and on time.

Home built to a really good quality and completed on time, only improvement would be don’t promise regular build updates if they’re not going to be provided.

Alicia · 8 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Fantastic Barratt Home and great aftercare! The Barratt home we’v recently moved…

The Barratt home we’ve recently moved into is lovely! The glow of the house is great, there is enough space for us all (family of 5 plus dog). It is very neat, clean and tidy which after living in older houses so far is very nice! Our sale rep was always responsive and approachable and helpful. The builder looking after us now we’ve moved is also great and has come and fitted a new shelf in the airing cupboard (free) and is on hand if we come across any problems.The surrounding estate area is looking lovely lots of green areas, footpaths and a lake. The only point we found is the price of Barratt’s own flooring. If you purchase a house with flooring included then it’s not a problem, however we didn’t go with Barratt’s floor options as found them very expensive. We moved in with no flooring and had carpet fitted the next day and we are having LVT fitted downstairs soon. Yes it is a bit of a Hassall as we can’t unpack properly but we have found it much cheaper. All in all we are really pleased with Barratt. I never thought I would want to buy a new build home …. But we love it!

Samantha · 7 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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5 star experience

We had a great experience with our home purchase in Wichel Fields at Wichelstowe. Had bought houses from other companies previously however this was the best experience so far . The Sales Team is fantastic, especially Luke who was our main contact. He is very professional with a great sense of humour and extremely customer focused, thank you again to him! The house itself had only few snagging issues however the after sales team is looking after us very well. A special mention and thanks to Josh , our assistant site manager who helped us to resolve these issues tirelessly . Thank you all involved for the 5 star experience! Zoltan and Anita

Anita · 7 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Staff were so kind and very efficient

Abigail · 7 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Had reservations about buying a new…

Had reservations about buying a new build but cant fault Barratt. From reserving to moving in they have been great.

Julie · 7 July 2024 · Oakleaf Homes York

★★★★★ 1/5

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Months after living in our flat we can…

Months after living in our flat we can notice more and more the poor build quality, the exhausting process of getting snags done and overall VERY HIGH PRICE for low quality and very little space you get in the flat. It’s like living inside your neighbours house because the walls are that thin. Walls aren’t straight. Snags that were done to a subpar finish. Unsure why there are good reviews, i’d reccommend everyone to get a professional snagger involved. Landscaping around the flats is poor. These flats cost a lot of money, aren’t even worth half. Merchant Quay is the poorest build i’ve been in, unsure how the council allowed this to happen and how mediocre flats were sold for this much money?! Absolute joke.

Bianca · 7 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Friendly and helpful

Rating only, no written review.

Customer · 7 July 2024 · Oakleaf Homes York

★★★★★ 4/5

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We are really pleased with our new…

We are really pleased with our new Radleigh home at Clipstone Park, Leighton Buzzard. We've been in a week now and settling in well. The sales team especially Wendy has been very helpful and responsive and answered any questions we had and if she didn't know would seek the teams advice and come back to us in a timely manner.There are a few snags which we have been communicating with the site team. A few annoyances we have come across, the driveway wasn't hosed down, the garage was full of builders dust, the grass was not mowed and there is no window in the ensuite which means the room smells of damp even with the extractor fan is running. Additional cupboards would be useful in the kitchen.The house seems to be built to a good standard and the fixtures and fittings look good.

Mrs · 7 July 2024 · Oakleaf Homes York

★★★★★ 5/5

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Process was easy and quick, Nathan & Anthony Brillant!!

Process was easy and quick, house finished to a high standard. Good having a mortgage advisor free of charge to sort mortgage and recommendation to a solicitor that deal with barratt direct.Nathan at Parc fferm wen, St.Athan been absolutely brilliant from start to finish. Even after we moved in Nathan called to see of we had settled in ok and any questions just to give him a call.The site Manager Anthony Thomas, well what can I say nothing is too much trouble, really helpful and nice guy, any issues and he is happy to rectify. It's been a five star rating all the way.Thankyou Barratt, Parc Fferm Wen.

InPost · 6 July 2024 · Oakleaf Homes York

★★★★★ 4/5

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The sales team were excellent making…

The sales team were excellent making the experience less stressful. Site manager very knowledgeable. However still waiting for small issues regarding cosmetics to be resolved.

Mrs · 6 July 2024 · Oakleaf Homes York

★★★★★ 4/5

Trustpilot

Great experience

The team at Rogerson Gardens have been spot on. Sales advisor Cathy has been great! So helpful and responsive. The assistant site manager John also seems really helpful and came around quickly to sort something out. Would have been 5/5 however their solicitors didn’t stick to a deadline set by themselves for exchange, even though it was made out to be a fixed date for all.

Anesha · 6 July 2024 · Oakleaf Homes York