Trusted Agent profile
★★★★★
1,086 reviews across 7 offices and 3 platforms
Oakleaf Homes has seven offices, in York, Eastleigh, Bardon, City of Edinburgh, Glasgow, Sevenoaks and Trafford. Together they have 1,086 reviews on three platforms, rated 4.4 out of 5 overall.
21
Reviews on Google
All 7 offices
1
Reviews on Facebook
All 7 offices
1,064
Reviews on Trustpilot
All 7 offices
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Oakleaf Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery helpful and informative staff
Very helpful and informative staff. Very approachable.
Hi Karen. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotForest Grove
I recently purchased a home in Forest Grove and couldn't be happier! The home itself is done to a high standard and personally I haven't experienced any issues (other than very minor snags which were picked up and fixed immediately by the team). Laura Clasper in the sales office was fantastic throughout the purchase and still has been since - very responsive, helpful and pleasant to deal with. Site managers Martin and Steve have been brilliant coming to check on me and the house, getting people out to fix snags and generally being conscientious. Being a first time buyer, I didnt know what to expect at all from buying from a big developer, but it's been a 5* experience all round.
Hi Charley. Thank you for taking the time to leave this review and congratulations on your first home! We’re really pleased to hear of the service you received. We'll pass your great feedback onto the Forest Grove team. Kind regards, Sam
1/5
TrustpilotHouse not finished and to poor standard
We moved in on the date Barratt insisted on to find the house not finished. We had around 5 contractors in our home every day for 5 weeks. After this it still was not finished. We have had a huge number of issues to include a bottle of urine in the attic, chocolate bar wrappers stuffed behind radiators, the house was filthy, doors that wouldn't close, lights that don't work, kitchen not completed, damp which is still ongoing 2 months later, 3 leaks in 3 different rooms and floors that were too damp to lay flooring on.We also had no access to Internet for 4 weeks and no bins for over a month. We have had three leaks, one the pipes under the sink are such a mess that the shelf under the sink put pressure on them and flooded the kitchen, a second the pipes under the bath weren't sealed causing water to come through the lounge roof, the third a pipe not fitted correctly to the hot water tank caused water to come through the downstairs toilet. I reported further issues to after care and site managers mid August but have still had no resolution.
Good evening.Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you. Kind regards, Charlotte.UPDATE:Good evening,I understand Luke from our Customer Care team has contacted you directly and will soon be arranging to visit you in your home.Kind regards, Ros
5/5
TrustpilotExcellent service
Excellent service. Laura has been super helpful and really enthusiastic. Not pushy, has give me all the information and assistance I’ve needed to make the purchase.
Hi Andrea. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Laura gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotExcellent customer service
Sarah, Lewis and Maria were extremely brilliant. The professionalism is top notch. Everything we experienced was satisfying from viewing, to reservation to exchange of contracts, to pre completion tour to completion. I will recommend barratt homes Hampton Beach any day any time.
Hi Karen. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Hampton Beach team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
1/5
TrustpilotPoor customer service
We purchased our home September 2023 and have had numerous snags and other issues that have developed over time. We’ve been in contact with the North Midlands customer service team and the communication is awful. They take weeks to respond to emails and have had to be chased on every occasion. We have a hole in our roof that is not being sorted in a timely manner as it’s not classified as an ‘emergency’. We have had to ring everyday to speak to the customer care team who just pass the issue around and do not make solid attempts to solve anything.
Good evening,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind regards, RosUPDATE:Good afternoon,I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Charlotte.
5/5
TrustpilotEverything about them are unique.
The team are absolutely fantastic
We're thrilled to hear you had a positive experience with our team. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotBarrette Sales Office in New Malden…
Barrette Sales Office in New Malden provided excellent service to me and my wife in our recent visit. The sales advisor Jane was exceptionally amiable, helpful and patient in explaining the available flats of Sterling Place on sale and went out of her way to address our every question. She gave me much confidence in booking the flat of our liking.
Hi George. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Jane gets to see your great feedback! Kind regards, Sam
1/5
TrustpilotComplete waste of space and money
In a new build, only been in 20 months. Onto our 6th leak, the current one today is the worse we have had rain literally coming through our window which has soaked all the wood, walls and carpet. My husband has logged this at 930 this morning, he has even been to see the site manager. We have had no response. We have two children with additional needs which are needing to sleep out tonight as we do not want them to become unwell due to the home being damp... £305,000, made by a Mickey Mouse Company with Tradesmen to suit. I will be going to the media.
Good evening,Your review is very important to us and we’re genuinely sorry that this has not been a better experience for you. I would like to ask a member of the relevant team to contact you regarding these issues. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to.Kind regards, Ros
5/5
TrustpilotPositive moving in experience
Right from the start we were kept updated on the progress of our house..few little snagging problems have been seen too on the day of reporting or the very next day. Staff are lovely and very helpful nothing a problem.So far very happy.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Hopecroft View team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotExcelente!
Rating only, no written review.
Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotExcellent and professional support from Liam!!
Barratt's customer care has been second to none. I have to give a special shout out to the assistant site manager (Liam Falconer) at "The Strand" Portobello. He made himself available for even the smallest of queries, he would come round to help with personal tasks such as house signs and curtain rails, and always organised a joiner or painter when needed. For this reason alone I would say my first home experience with Barratt has been excellent. Barratt should reward staff like this as word of mouth is powerful, and I could not recommend them enough based on this experience.
Hi Justin. We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were so impressed with the service provided by Liam. We will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotOutstanding Support from Helen!
My partner and I recently moved into our new home on the development, and I can honestly say that Helen, the assistant site manager, has been an absolute lifesaver throughout the entire process. From the moment we moved in, she’s been incredibly responsive and helpful, making what can be a stressful experience so much smoother.Helen has gone above and beyond to assist with any questions or concerns we’ve had about the property, ensuring that any minor issues were addressed promptly and professionally. Her friendly, approachable nature has made us feel truly welcome in our new home, and her dedication to her work is evident in every interaction.We couldn’t be happier with the support she’s provided, and we feel very fortunate to have had her guiding us through this important transition. Thank you, Helen, for making our move-in experience so positive!
Hi Chan. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Helen gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotLovely staff all very helpful.
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotKeith was amazing
Keith was amazing. He was friendly and polite. He did everything that needed doing to a very good standard and whilst being very clean and tidy.
Hi Sophia. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotVery good customer service. Sarah is brilliant
Sarah, the Sales Adviser in Bodicote, was so knowledgable and welcoming. Every communication we have had with her, whether face to face, email or phone, has been great. She has always kept us informed at all stages and can always answer our questions. She is joy.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Sarah gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotThe purchase was well explained and the…
The purchase was well explained and the part exchange valuations and survey took place quickly. An easy experience so far
Hi Ken. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
5/5
TrustpilotGood build quality
Hi Naveen. Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes.Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotBarrett home guided us professionally…
Barrett home guided us professionally throughout the journey in seeking our first home
Hi Sebastine. Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Woodlands team. Kind regards, Sam
5/5
TrustpilotGreat service
I bought a house with Barratt home and moved in at the end of August. The process was so smooth from initial appointment through to the last inspection and move in. Sophie the sales advisor was so helpful and kept us informed throughout the process.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Whittlesey Lakeside team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
1/5
TrustpilotAvoid!!!
Avoid!!!In 1 year ive had10 new windows needed. New lawn needed. Leaking toilet due to poor fitting. Leaking bath due to terrible fitting (dhame i cant show the photos). Lack of insulation in roof. New front door needed due to gap big enough to blow a candle out (got a video of that.) Lights in kitchen out of line. Plug sockets loose. Tape left around windows. Poor grout in tiles. Outer doors incomplete. All snagging list which can be fixed. But takes too long or get ignored to fix. Flooded bathroom due to bath being on a screw punching hole in bath. Damp then went into next room. Barratts agreed £1500 for new bath and all of above plus 1 year of torment goodwill. I take the bath out and the damp has gone behind all the tiles. £1500 does not cut it but im out of energy kick off anymore. To get their attention i had to bombard facebook.Just please avoid at all costs because you really do buy low quality workmanship and a pretty slack customer service afterwards. House next door is for sale but i shall be showing pictures of what they can be expecting if they do buy.£500k house but once you sign and get the keys its a frustrating year long headache.Im still waiting since July for damp from upstairs bathroom to be fixed.Since then downstairs loo leaked at a fast rate. I made a mistake getting dyno rod due to being a weekend. As he fitted a part its voided the warranty for this toilet so the leak which has reduced is now on me. My fault for not waiting for barratts to sort.I was happier but then had to wait from July to then call and badger them to pay the money in September. How long is acceptable to go without a bathroom? Honestly im fuming. Im off to get Mug tattoed on my head.Edit.... Wintringham site. They were fully aware of all the issues. Not a lot can be done. Just warning future buyers which if i manage to see any passing i will make them aware what they are getting into.
Good afternoon. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information. Please do add your name and contact details to any correspondence, so we can highlight this issue to the relevant team and ask that someone contacts you. Kind regards, Sam
3/5
TrustpilotHome repairs remain outstanding.
I moved into my home in August last year and I need the skirting and a few other things fixed in the house. The initial appointment for these to be sorted was on 22/7/24. On that day, a member of the repair team came to the house late in the afternoon, assessed the amount of work needed, and was not able to do it that day. This was disappointing as I had already taken time off work for that job. My next availability is in September. I have emailed my usual Barratt Home contact with no replies. I would like this work to be carried out as soon as possible.
Thank you for taking the time to leave this review and I'm sorry to hear of your experience so far. Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, SamUPDATEGood afternoon. I'm pleased to hear that the relevant team have now been in touch regarding this review to arrange an alternative date.Best wishes, Sam
5/5
TrustpilotThey made it seamless
They made it seamless. They are trained to know what suit your needs.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
5/5
TrustpilotGreat customer service from the…
Great customer service from the advisor, I was nervous but they put me at ease
Good evening. We're so glad to hear you had a positive experience, thank you for taking the time to leave this review.It's wonderful to know our advisor was able to make you feel comfortable.We wish you many happy years in your new home. Kind regards, Sam
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
York has the most, with 1,077 reviews rated 4.4 out of 5, followed by Eastleigh with 9.
The seven Oakleaf Homes offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
