Oakleaf Homes estate agents in York, Eastleigh, Bardon and 4 more

★★★★★ 5/5

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Staff so friendly and helpful

Abbie has kept in touch with us to update anything regarding the build programme and release of the plot we wanted. She was very friendly and professional in all our dealings and went through everything so that my son, a first time buyer, felt happy and confident to proceed with his new home. Thank you so much for your help!

Gill · 21 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Thank you to Laura and Nikki for making…

Thank you to Laura and Nikki for making the process of buying our first home so enjoyable and professional.They have been nothing but approachable and friendly.They have given us both amazing communication and a really good service. They are both very good assets to Barrat homes, I will definitely be recommending this site others because of these ladies. Thank you M & B x

Bradley · 21 October 2024 · Oakleaf Homes York

★★★★★ 4/5

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Assistance 4Oct 24

Steve the asst.site manager couldn't be more helpful if he tried.Also Lynne over the months was helpfull

Karin · 21 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Friendly and knowledgeable sales staff

Friendly and knowledgeable sales staff.

Adam · 21 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Beautiful development

Martyn the sales man was incredibly informative and helpful. No pressure was exerted which made us feel that we were given time to make a decision. The house design was perfect for us with wide roads and lots of green space.

Richard · 21 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Customer care

Caroline at Barrat Homes has been superb. She has been so helpful and reassuring with my parents, who have not moved house in 30 years, so it was initially very daunting for them, but Caroline soon made them feel at ease.She is personable and friendly and she is a credit to your company.Thank you Caroline.

Matthew · 21 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Friendly and efficient staff

Friendly and efficient staff. Quick to respond, very proactive and great customer service. Quality homes. Thanks Jodie, Maya and Olivia

Patience · 20 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Tony was absolutely amazing!

We were looking to buy a house in Hampshire/Drayton Tony was amazing, as first time buyers he explained everything the whole process and has really helped us, I would really recommend speaking to him as he really went out his way to help thank you Tony!!!!

Alex · 20 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Fernwood

Valerie in the office at Fernwood bent over backwards to show us the village and show off the houses. It was lovely to hide from the cold on a horrid day. She and her colleague were a mine of information.

David · 20 October 2024 · Oakleaf Homes York

★★★★★ 4/5

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Recent purchase

Recently bought an apartment with Barratt. The sales process was good, however they could be more proactive giving you updates about the construction process and next steps after you sign your contract. The completion date of my apartment has been recently delayed - shall update again once we get to see the apartment and obtain the keys.

Kalsly · 20 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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New Home Positive Experience

We recently moved into our new home at Church Fields. We had fantastic support from Julie throughout the whole process. Very knowledgeable and professional five star service.

Andy · 20 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Fantastic staff

Fantastic staffCouldn’t be more helpful

Derek · 19 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Fantastic Five-Star Experience

From the moment I stepped into the sales and marketing suite, the service provided by Barratt, through their sales representative Stephanie, has been exceptional.Stephanie’s positive and friendly attitude made a real difference for us. I wish every developer recognised the value of having someone who gives 110% to their role and genuinely prioritises the customer.Without Stephanie’s help, I doubt we would have purchased our home with Barratt.She ensured we were fully informed about all aspects of our new home and guided us through the entire process. Stephanie was always available to answer any question, no matter how trivial it seemed, and she consistently showed great patience and helpfulness.One piece of advice for Barratt, send every sales representative to learn from Stephanie, as she sets the standard for excellence in her role.

Christopher · 18 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Sales office so friendly and…

Sales office so friendly and knowledgeable. Whilst looking around at other sites we felt that the Barratts home we have chosen is "the one" for us and straight away it felt so homely. Dovile has shown us around the house several times and has never minded if we called in on spec. So friendly and as a sales person she is second to none. She's "top notch". Can't wait to move in.

Christine · 18 October 2024 · Oakleaf Homes York

★★★★★ 1/5

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Prospective buyers please be warned….

I would recommend purchasing a Barratts home as long as you do not require any after care during your 2 year warranty! Each time Customer Care have been contacted to report an issue, or chase up existing issues, you find you are passed from pillar to post as when you call, you are repeatedly allocated a new advisor for the area, as none of the staff seem to stay, and the new member of staff allocated then has no record of anything reported previously, so you are back to square one, and in the meantime, no closer to a resolution! Just to put in perspective, we are still waiting for items to be attended to, and we are now outside of our 2 year Barratts warranty, with one of the items being reported October 2023 (during the warranty period), Barrett’s confirmed this was to be attended to during the last week in November 2023, this did not happen, and since then, someone has attended to carry out a very shoddy repair of repointing. On calling Customer Care to complain regarding the poor standard of work, another contractor was sent round, they removed some mortar and one of the brick vents, and left large gaps to the front of the property.The last contractor who attended to look at the job advised he would return shortly with a ladder, well that was 6 weeks ago and he still hasn’t returned, so I can only assume he is still wandering around Wigmore Park somewhere looking for this ladder, poor bloke! Following this shambles 6 weeks ago, we have waited until today when an appointment had been arranged, and yet again, contractors are a no show which is certainly not the first time! Baring in mind we are 11 months down the line with this issue, and again, are no closer to a resolution!Also, I would recommend to fully check your kitchens, as we have had a gloss filler panel fitted, instead of matt effect, and as Symphony no longer manufacture this kitchen type, we now have to ‘make do’ with the incorrect filler panel in the kitchen and this cannot be changed, so why a 2 year warranty is offered on kitchens, I have no idea, as Barratts are unable to uphold this! Maybe when this was reported in January of this year, if they had kept record of this and dealt with it in January, the kitchen may still have been manufactured at this point, rather than advising us now nothing can be done, 8 months later after reporting it, and between January and August, we were advised the part was on order numerous times on chasing this up!! Also, if your upstands fail in your kitchen, this is something Barratts also do not replace during your 2 year warranty, however, they will kindly send a length of upstand out for you fit yourself, despite the fact you are in your warranty period! I can see many of these comments on here Barratts respond to with an update to say they have been in touch, but that’s the problem, that’s all it is, someone calls and nothing happens from there! So in conclusion, we cannot not recommend Barratts enough, they take your money and any issues, they don’t want to know! Hopefully we have more of a positive experience with NHBC, case has been logged today, as Barratts have had enough opportunities in the meantime to resolve issues! They pride themselves on their build quality and awards received, shame they can’t say they same about their after care!

Sam · 16 October 2024 · Oakleaf Homes York

★★★★★ 2/5

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New Homeowner!! Beware- Do prof. snagging before getting in

Barratt’s in-house new home care team provides good service, but the external contractors, like Oregon and Atlas Green, are disappointing. Their work quality is below average, raising questions about how they’re licensed for commercial projects.Recently, floor work in my house was poorly done, with the carpet coming loose during vacuuming, making me wonder if it’s the vacuum’s strength or just subpar workmanship. Additionally, the garden leveling was botched, leaving the entire area ruined.It’s unclear why Barratt continues to contract these companies without considering customer feedback. This not only harms the brand’s reputation but also adds unnecessary stress for homeowners. Despite raising these concerns with the Chief of Staff and Head of Business, there seems to be a lack of seriousness in addressing them. Thankfully, the new home care team is doing an excellent job, maintaining quality and helping to uphold the company’s reputation in contrast to the external contractors.Update: To provide more information to locate me, location-East Ardsley, Wakefield, Churchyard Drive. Lisa from Customercare manager is aware of this issue.

ANUP · 15 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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very happy good knowledgeable

very happy good knowledgeable people no pressure to buy

Mr · 15 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Elaine at Swaffham site, excellent.

Elaine in the sales office couldn't do enough to help us.Elaine was brilliant.We have gone with Barratts recommended solicitor. They are on the ball and their prices are better than our local solicitors were quoting.5 stars all around so far.

Janice · 14 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Great service

Each meeting has been successful and the Barratt rep has known the Barratt products well. All paperwork has been emailed out in a timely manner.

NH · 14 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Whitby

We had a very positive meeting at the Whitby site everything was explained such as the reservation process etc which we understood fully. Any questions were answered quickly and to our satisfaction. Overall a good experience.

Scarborough · 14 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Netherwood

Informative friendly honest and proffessional

Joseph · 14 October 2024 · Oakleaf Homes York

★★★★★ 5/5

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Martyn the sales representative has…

Martyn the sales representative has been really helpful, patient and most of all very knowledgeable about the houses, products, the whole site, future plans etc.

Roy · 14 October 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Outstanding customer service

Julie paid attention to every detail and answered every question. We were able to reserve a house without visiting site. We live 300 miles away. She took time to video call us as she walked through our potential new home.Outstanding customer service.

Allan · 14 October 2024 · Oakleaf Homes York

★★★★★ 5/5

Trustpilot

Your receptionist Ketty

Your receptionist Ketty, is very brilliant and intelligent she's good at what she does. Her customer care is first class.

OLAYEMI · 14 October 2024 · Oakleaf Homes York