Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotDynamic estate agent. One of the best I have used
As a property investor who has delt with many estate agents, I can contest that Oakheart are one of, if not the best estate agents I have come across. The property itself was a relatively easy sale and I believe any good estate agent could have achieved a sale. However .. the difference with Oakheart was in their outstanding level of enthusiasm and sales progression (thank you Annalise) which was exemplary. I put this down to having a young dynamic but experienced team (it shows if you visit the office) along with a good procedural and sales progression systems. Not once did I fail to reach Oakheart either by email or phone. In addition the online sales progression tool was a great self service way to understand where both myself and the buyer were in the process. Very impressed with all.
Paul · 4 November 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotHighly recommend Oak-heart and will definitely be using them again in the future.
The whole team are extremely approachable and acted honestly and professionally throughout my sale. Craig in particular went above and beyond to make us feel listened too and supported in our decisions, showing great communication and knowledge throughout. Oak heart really are the Best agents in the area.Thank you all so much.
Michelle · 1 November 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotDon’t be nuts…
You’d be nuts to squirrel your money away anywhere else! Kelly and her team are second to none. A first class service. I’d highly recommend them to anyone!
Anthony · 28 October 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotEverything I could want from an estate agent
I had the pleasure of dealing with Richard Baker. I requested a viewing for a flat I liked the look of, he showed me that flat as well as another much nicer flat that had just become available that I ended up going with. Oak heart was easy to deal with and kept me informed all the way along, I have worked with many different estate agent personally and professionally over the past 10 years and would be happy to recommend Oakheart as one of the best experiences I’ve had.
Omid · 21 October 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotDon't hesitate to choose this company to act for you - you won't regret it
I was by no means relishing the prospect of undergoing the process of selling my home but with the Oakheart Property team working for me, I couldn't have hoped for a better estate agent. The staff were friendly, enthusiastic and knowledgeable, provided excellent customer service and were easy to contact at all times. Of particular note were both Craig, who worked hard on my behalf and successfully negotiated with the buyers, and Annalise, who progressed the sale thereafter, efficiently and regularly checking up on every process stage and informing me of each step. I never felt 'out of the loop' with this team and was really pleased I had chosen them.
Jennifer · 14 October 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotCraig and Annaliese!
Craig and Annaliese, what can I say.. we've finally exchanged contracts! Craig done an amazing job at selling our flat couldn't fault in anyway.. he was very professional dealing with our sale and I'm mega chuffed with how much he sold our flat for. Amazing at negotiating and we're super happy. Thanks Craig!Annaliese an angel in disguise! She has been absolutely amazing in this whole process, from ringing daily to keeping me updated on our sale process, to dealing with our solicitors from both parties and another estate agents.. to answering my messages at stupid o'clock at night! If I could give you a huge bonus I really would. You're credit to the company 👏 and they are lucky to have you. Even another estate agent sang your praises and told me to write a really good review for you. So this is from us both (he doesn't want to look like a traitor) thank you Annie and the gin will soon be on its way to your desk.
Sam · 14 October 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotOakheart and Annalise in particular…
Oakheart and Annalise in particular have been absolutely fantastic in my house purchase. The whole process has been seamless and quite frankly… easy! I’ve bought 3 houses now and this purchase has been the best. Thank you!
Hannah · 11 October 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotVery efficient from start to finish
Very efficient from start to finish. All staff, especially Annalise, Kieran and Craig, were very helpful, persistent and dedicated. Great communication and customer service. Would happily recommend.
Hannah · 3 October 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotTommy Scott has been fantastic
Tommy Scott has been fantastic in helping us get an offer accepted on our first home. He got us a viewing before the property was even on the market and negotiated brilliantly to get the property for us. He was still in contact with us beyond office hours to help get the sale tied up and we couldn’t be more grateful for his support.
Ella · 17 September 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotThank you Oak heart
I'd like to say how great oak heart have been from Craig to getting the sale and especially to Annalise for keeping me updated every step.of the way through this sale. It was not as smooth as I'd hoped and did take a long time to go through but Charlie and his team did a great job to make sure we got there in the end and I am very grateful for all the teams hard work!
Peter · 12 September 2022 · Oakheart Property Sudbury
★★★★★ 1/5
TrustpilotAVOID by all means
Rented with Oakheart for one year and probably the worst decision of my life. - they falsely advertised the property re contents (we had to buy white goods after being promised differently); they refused to repair maintenance issues; they try to charge the tenants for fixing plumbing issues which was down to landlord (in order to preserve their income); they left us with a broken water pump which meant no water access at night for about 5 months. When it came to renewal, we said we will not renew unless the water pump is sorted, on which occasion we were given eviction notice for asking for the repairs. We made complaints to the agency regarding the above, to which the lettings director emailed us to tell us they need to act as a business and protect their income so they will side with the landlord and they don't care about tenants. When it came to the deposit release, our check out report said we left the property in perfect condition, however the agency took over a month to get the deposit back after continuous arguments. These are just a summary of all the issues we've had renting through this estate agent, and it failed to deliver by all means any good service. Not only we ended up being evicted, but because of how poor they are, the landlord did not actually continue renting through them either. They talk a big game, but they only look after their own profits therefore, I would avoid at all cost.
Stefan · 8 September 2022 · Oakheart Property Sudbury
Agent replied · 11 June 2024
Dear Stefan,I am saddened to see that you feel we have given you a less than satisfactory service. As we have advised on a number of occasions, we act on the landlords instruction which means that if the landlord does not authorise a repair, we cannot just instruct the work. As you are aware, the landlord chose to serve notice due to a change in their own circumstances that meant they needed to move into the property. I have never emailed you advising I wish to protect our income and will side with the landlords and am incredibly upset that you have made this unfounded accusation. As advised, we were not able to release the deposit until we had the landlord's consent. Despite my recommendations to return your full deposit, the landlord had a discrepancy of damage which you were completely updated about. The landlord ultimately agreed to return your full deposit on our recommendation. As this is the second time you have amended a 5 star review to 1 star I would be eager to speak with you further to see if there is a resolution we can come to. Best Regards
★★★★★ 5/5
TrustpilotOakheart helped us sell our property…
Oakheart helped us sell our property quickly and above market value. They were extremely efficient and supportive throughout the process, keeping us informed of all developments. Would highly recommend
Claire · 7 September 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotFriendly, Efficient, Dedicated and Wonderful!
What a fantastic estate agency! Friendly, dedicated and amazingly efficient. Such a refreshing change to buy a property through an agency that’s open and honest. Special thank you to Jack, George and Dan from the Sudbury branch you guys have been amazing! and a massive Thank You to Annalise the sales progressor (fantastic idea to have a team of dedicated sales progressors btw), what an amazing job you do! Thank you all so much for a smooth, hassle free and amazingly pleasant experience! We were kept informed and up to date the whole way through, from offering on a property to acceptance to exchange and completion, you’ve all been fantastic and I wish all estate agents could be more like you!
Edward · 6 September 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotVery satisfied with the efficient…
Very satisfied with the efficient service Oakheart provided on selling our property, from well presented details to the easy to use online sales progression dashboard.
Mr · 6 September 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotVery good client service and…
Very good client service and professional on their job. Will definitely recommend to our family and friends. Would like to say special thank you to Annalise who help us with the purchase of the house and of course all the team of Oakheart Property. Thank youAyu and Wojciech
Ayu · 26 August 2022 · Oakheart Property Sudbury
★★★★★ 5/5
Trustpilot3rd Property sold this year with…
3rd Property sold this year with Oakheart as a developer they are no nonsense, fast to get viewings booked and Great negotiators for me throughout the sales.I would always use Oakheart fromNow on for all my Selling and Buying Thank you to all the team
LION · 26 August 2022 · Oakheart Property Sudbury
★★★★★ 5/5
GoogleGreat team, friendly, informed and really helpful!PositiveResponsiveness, Quality, Professionalism
Els · 25 August 2022 · Oakheart Property West Mersea
★★★★★ 5/5
GoogleThey were amazing so helpful, professional and communication exceptional. They made a stressful move so much easier and the aftercare excellent. Thank you .PositiveProfessionalism
Fiona · 25 August 2022 · Oakheart Property West Mersea
★★★★★ 5/5
GoogleSelling a property from a great distance, Blackwaters did everything to help us make this process hassle free. Nothing was too much trouble and everything went so smoothly from beginning to end. Two very pleased customers!!PositiveResponsiveness, Quality, Professionalism, Value
Christine · 25 August 2022 · Oakheart Property West Mersea
★★★★★ 5/5
TrustpilotThe best estate agents I have used so…
The best estate agents I have used so far. They are so efficient and professional. House went on the market, 10 viewings booked within a few days and the house was under offer in less than a week. Their communication is great and I found all the staff so friendly and personable. Craig especially has been brilliant. Very polite and knowledgeable. I was very nervous having not sold a house before and he really helped me through this. I got a great deal and was extremely happy from start to finish. Highly recommend.
Katie · 24 August 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotWell… Where do I start?
Well… Where do I start?I had my house on the market for two months with another agency in that time I had over 15 viewings however no offers..This particular agency pushed me and ultimately didn’t deliver. I have a good friend who works for Oakheart and one day we got talking, admittedly at the time I had never heard of them as they are a relatively new estate agent. I met with Daryl who I believe is one of Oakheart‘s directors, he came to my house and agreed with the same valuation that the last estate agent had also I then decided to take the leap to also bring on Oakheart. This was the best decision that I made and I couldn’t be happier to have taken the leap of faith, oakheart booked in over 20 viewings within the first eight days and also received five offers within the first week, comparing that to the other estate agent I was blown away, but just so happy. I believe Charlie was the actual agent who sold my house and he didn’t just accept the first offer he pushed the client as high as he thought they would go on as close to our sale price. Both Daryl and Charlie were informative professional and made both my partner and I feel extremely comfy. Once the house was sold the stress really does begin and in my case the stress has been never ending (all down to Soliciter’s) this is where having a sales progression team is so important when selecting an estate agent. The sales progression team at Oakheart have honestly been amazing and Annalise has been a god send this past 7 months, she has been incredibly helpful and supportive. She has constantly gone above and beyond in order to help and support me, I have probably spoken to her more times in the past seven months than my own family… she has constantly put my mind at ease and helped even by chasing parties that she has no connection to in order to get the case done and to exchange. I cannot thank Annalise, Darell and Charlie enough along with the rest of the team at Oakheart.THANK YOU
Jack · 24 August 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotBeen absolutely wonderful from start to…
Been absolutely wonderful from start to finish of a very stressful purchase. Thank you so much to all the Team for all your help and support along the way.
Jason · 3 August 2022 · Oakheart Property Sudbury
★★★★★ 5/5
TrustpilotFantastic!!
Fantastic agents who helped us with little stress. Craig especially is such a great lad with so much experience especially for his age. Friendly, polite but very professional and got the job done for us quickly :) cannot recommend them enough!!
Amy · 29 July 2022 · Oakheart Property Sudbury
★★★★★ 3/5
TrustpilotProfessional setup but needs work
Very professional during initial period of sale with nice brochures, however it goes down hill from there. They have alot of timewasters on their buyers list that they clearly don't vet.Craig uses high pressure sale techniques to try and get the sale through at the detriment of the seller. The sale progression team have a complete lack of knowledge around new build estate issues, i.e property maintenance companies and the need to get the deed of variation changed to satisfy mortgage providers. They made us feel that they were working on behalf of the buyer, rather than us even though they squeezed nearly 5k out of us.Perhaps all estate agents are the same but I certainly will not use this firm again.
MP · 28 July 2022 · Oakheart Property Sudbury
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
