Trusted Agent profile · Scotland
Verified
★★★★★
679 reviews across 6 offices and 3 platforms
Neilsons Solicitors and Estate Agents has six offices, in Edinburgh (three offices), Bonnyrigg, South Queensferry and City of Edinburgh (Scotland). Together they have 679 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Neilsons Solicitors and Estate Agents's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a great experience in selling our property. Eileen especially stood out. Very professional with a fab sense of humour which is a bonus.
Thank you for taking the time to leave us this lovely review, Miriam! We are so pleased that Eileen was able to guide you through your property sale in a professional but friendly manner. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleI popped into the office to get some information about buying a property. Jamie and the rest of the team were very helpful and informative. Although they couldn´t help me (due to my own personal circumstances), I would highly recommend them!
Thank you so much for taking the time to leave us a review, Dario! We're sorry to hear we were unable to assist on this occasion, but hopefully we can work with you in the future!
5/5
GoogleKirsten was incredible throughout her handling of our transaction. She was on hand navigate some bumps in the road and her advice was invaluable in getting a good outcome. This was my third time using Neilsons and I wouldn't hesitate to recommend to others.
Thank you so much for your kind review! We're delighted to hear that Kirsten provided such excellent support and guidance throughout your transaction. It's wonderful to know that you've had consistently positive experiences with Neilsons. … More
5/5
GoogleFrom making initial contact to receiving the cheque at the end of sale they were 1st class. Very helpful. Kept us fully informed at all stages. All staff were helpful and professional throughout
Thank you so much for your kind review! We are delighted to hear that you had a positive experience with us from start to finish. Our team takes great pride in providing excellent service and keeping our clients well-informed every step of … More
5/5
GoogleKirsten has been fantastic at helping to sell my flat in 12 days! Fabulous and knowledgeable service, would recommend 100%. Steve also gave great advice on buying. Thank you!
Thank you so much for taking the time to leave this lovely review, Ashleigh! We are so pleased that you were impressed with the service received from our team here at Neilsons, and we have passed your kind comments on to Kirsten, Steve and the rest of the team. Thanks again for choosing Neilsons!
5/5
GoogleWe used Neilsons for both our buying and selling and were very pleased with the service provided. A big thank you to Eileen Henderson and Lorna O’Connor for their friendliness, guidance and professionalism throughout our journey. We would have no hesitation recommending Neilsons to anyone considering buying or selling a property.
Thank you so much for taking the time to share your positive experience with Neilsons! We're delighted to hear that you were pleased with the service provided for both your buying and selling needs. We will pass your kind comments on to … More
5/5
GoogleCan't recommend Neilsons highly enough - our house was sold within 4 days of going to market at a price we are really happy with. All the staff are very friendly and helpful, and special shout out to Kirsten who's guidance and expertise was really invaluable. Thanks to all the team!
Thank you for your fantastic review! We’re thrilled to hear that your house sold so quickly and at a price you’re happy with. Our team strives to provide the best service possible, and it’s wonderful to know we met your expectations. … More
5/5
GoogleMy experience with Neilsons was excellent - helpful very pleasant and thoroughly enjoyable
Thank you so much for your kind review, Susie! We're thrilled to hear that you had an excellent experience with Neilsons. We look forward to working with you again in the future, should you require our services!
5/5
GoogleI’ve used Neilson’s solicitors for a few property transactions now and wouldn’t hesitate to recommend Claire Corrieri and the legal team for conveyancing needs.
Thank you for your continued trust and loyalty, Michael! We're delighted to hear you've had positive experiences with our team and truly appreciate your recommendation. Claire Corrieri and the conveyancing team will be so pleased to know their work has made a lasting impression. We look forward to working with you again in the future, should you require our services!
5/5
GoogleWe would highly recommend buying/selling with Neilsons, Bonnyrigg. The team are so friendly and very responsive to any queries. Special thanks to Diane and Gill for all their help and support in ensuring a seamless experience on moving day! x
Thank you so much for your wonderful review and recommendation! We are thrilled to hear that you had such a positive experience with Neilsons' Bonnyrigg team. Our staff take great pride in being friendly and responsive, and it’s fantastic to know that Diane and Gill were able to make your move seamless. Your kind words mean a lot to us, and we’re delighted to have been part of your buying/selling journey. If you ever need any assistance in the future, please don’t hesitate to reach out!
5/5
GoogleKatie and the team have been fantastic from start to finish. Couldn’t thank them enough for all the help they gave us when buying our new home!
Thank you for your 5 star review, Amy. We're delighted to hear that you have found us to be fantastic from start to finish and we will certainly pass on your feedback to Katie and the team. Thank you for choosing us and we hope to work with … More
5/5
GoogleGreat service from Neilson’s at South Queensferry. Claire, Danielle, Suzie and Lynda were very friendly, helpful and reliable and made our experience of buying our first home an enjoyable one. Thank you from me & Niall!
Thank you so much for your kind words, Aimee! We're thrilled to hear that Claire, Danielle, Suzie, and Lynda made your first home buying experience enjoyable. Your satisfaction is our priority, and we appreciate your trust in Neilsons. Best wishes in your new home, from all of us!
5/5
GoogleWe were first time buyers and the team did a great job of answering our many questions in a timely manner, and helping navigate the process. Their expertise made the whole process much less stressful than anticipated. Would highly recommend to anyone looking to buy a home.
Thank you for your 5 star review and kind words, Jeremy. We're delighted to hear that we made the process much less stressful than anticipated with our expertise. We're here to help so we are always on hand to answer questions clients may have, pleased that was the case for you too. Thank you for recommending us and hope to work with you again in the future, should you require any further assistance.
5/5
GoogleMy experience on purchase of my new home with Neilsons was brilliant from start to finish, they were professional and the entire process was running smoothly. Steve, Suzie and Katie have been very helpful. I would definitely recommended their service!
Thank you so much for your wonderful review! We are delighted to hear that your home buying experience with Neilsons was brilliant from start to finish. It’s great to know that Steve, Suzie, and Katie were able to assist you and make the … More
5/5
GoogleEveryone at Neilsons was very professional and reliable at every stage of my dad's house sale and responses to emails were exceptional. From the beginning to the end of the process I have nothing but praise for you all. And thank you for your support reassuring me through what was a difficult time.
Thank you so much for taking the time to leave such a thoughtful review, Susan. We’re touched by your kind words and have passed them on to the team. We’re glad to hear that our team were able to provide the support and reassurance you needed throughout the process of selling your father's property. If you ever need any further assistance, please don’t hesitate to reach out.
5/5
TrustpilotFlawless experience!
We had a flawless experience with Neilsons when selling our flat. It couldn't have gone any better. Thanks to Megan, Stephanie, Denise, Eileen and Eve for all their hard work!
1/5
GoogleI’ve used Neilsons solicitors twice now for moving house. The first time was a poor experience but I gave them the benefit of the doubt. However, the second time has been even worse. From poor communication, incorrect information, delays, errors, to simply being ignored - it’s been an extremely poor customer experience and I would not recommend Neilsons to anyone looking to move house. I sent an email on 19th of February and now, a month later, I’m yet to receive a response.
5/5
GoogleVery impressed with the staff at Neilsons. Had several notes of interest within 2 weeks so put a closing date on offers. Very happy with the offer we accepted. Neilsons kept us well informed through the process.
Thank you for your kind words, Anne! We're delighted to hear that you were impressed with our team and that your property received strong interest so quickly. It’s great to know you were happy with the offer you accepted and that our … More
5/5
GoogleFrom the moment we got in touch to them to finally organising the keys for us Katie and her team in Edinburgh have been superb and always on top of things. Would highly recommend without hesitation.
Thank you so much for your 5 star review Luke. We are delighted to hear that from start to finish we have been superb and always on top of things. We are delighted you chose Neilsons and appreciate your recommendation. We'll make sure to pass on your thanks to Katie. We hope to work with you again in the future, should you require future assistance. Meantime, all the best in your new home!
5/5
GoogleClaire & Suzie from Neilsons have been extremely helpful and responsive since day one and have guided us patiently through the process since. I can't recommend them enough and will definitely take up their services again if the time comes.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It’s great to know that Claire, Suzie and the rest of the team were able to assist you smoothly. We look forward to helping you again in the future, should you require Neilsons' services!
5/5
GoogleWe cannot rate Katie highly enough. She has been patient with our various complications and questions, extremely efficient and professional and gave us hope when we thought our property transaction would never complete. We will definitely come back to Neilsons.
Thank you so much for your 5 star review. We are delighted to hear that you cannot rate Neilsons and Katie enough. It's great to hear that we have been patient, extremely efficient and professional. We hope to work with you again in the future, and are glad to hear you will definitely come back to us. Meantime, we wish you all the best.
5/5
GoogleThe easiest, smoothest transaction to buy our first home. Everyone was super helpful and couldn't have been nicer. We were kept up to date with issues when thee arised and our expections were exceeded. Would highly recommend, special thanks to Katie, Danielle and Louise. Thank you! Georgie & James Gall
Thank you so much for your 5 star review Georgie and James, we're so pleased to hear that your first time purchase was an easy and smooth experience with Neilsons, and that everyone was super helpful, nice, informative and exceeded all expectations. We really appreciate your kind words and hope to work with you again in the future. Meantime, all the best in your new home!
5/5
GoogleHelpful from start to finish
Thanks for taking the time to leave us a review!
5/5
GoogleLorna and the team made a great effort, giving us a smooth transition between our homes. Thank you!
Thank you for your wonderful feedback Gabor! We’re delighted to hear that Lorna and the team made your transition between homes so smooth. Best wishes as you settle into your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
1,210th of 18,569 UK offices
Top 10%
Trusted Agent award
1,673rd of 18,569 UK offices
Top 10%
Trusted Agent award
1,918th of 18,569 UK offices
Top 10%
Neilsons Solicitors and Estate Agents is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in six years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2019. A Negotiator Awards winner every year since 2019.
Negotiator Awards by year, 2024 to 20192024 1 Gold and 1 Silver The Negotiator Awards 2024 winners
2023 1 Silver The Negotiator Awards 2023 winners
2022 1 Gold The Negotiator Awards 2022 winners
2021 1 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Neilsons Solicitors and Estate Agents is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Send Neilsons Solicitors a message.
Edinburgh (24A Picardy Place) has the most, with 273 reviews rated 4.6 out of 5, followed by Edinburgh (162 St. Johns Road) with 214.
The six Neilsons Solicitors and Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Edinburgh won Gold, Bonnyrigg won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 7 other industry awards since 2019.
