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Naylor Powell estate agents in Gloucester, Stonehouse and Newent

4.8

★★★★★ Excellent

577 reviews across 3 offices and 2 platforms

www.naylorpowell.com

Naylor Powell has three offices, in Gloucester, Stonehouse and Newent. Together they have 577 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

565

Reviews on Google

All 3 offices

Trustpilot logo

12

Reviews on Trustpilot

Business-wide

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Our offices

Naylor Powell's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Naylor Powell office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Rating only, no written review.

Rex · 18 June 2026 · Naylor Powell Newent

Agent replied · 15 July 2026

Many thanks for your positive review

5/5

Google

Great communication and enthusiasm from Joe. Many thanks for organising and facilitating the viewing, and for your guidance at the property.

Sanna · 16 June 2026 · Naylor Powell Newent

Agent replied · 20 June 2026

Many thanks for your kind review

5/5

Google

I recently had the privilege to work with the team at Naylor Powell and had a great experience throughout the process. Specifically worked with Toby throughout the process, who was always approachable, knowledgeable, professional, and quick to respond and follow up to any queries I had. Communication was excellent from start to finish, and he helped make what could have been a stressful process feel much smoother and more manageable. I really appreciated the support and guidance throughout the purchase. Thanks again Toby and the rest of team at Naylor Powell.

AIDEN · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you so much for your kind words and for taking the time to share your experience with Naylor Powell. We're absolutely delighted to hear that your property purchase went so smoothly and that Toby was able to provide the approachable, professional, and knowledgeable service we pride ourselves on. At Naylor Powell estate agents, we understand that buying a home can sometimes feel overwhelming, so it’s fantastic to know that our clear communication and proactive support helped make the process more manageable for you. Toby and the entire team are committed to delivering a responsive and client-focused service, and your feedback highlights exactly what we strive for every day, reliable guidance, excellent communication, and a seamless property buying experience.

5/5

Google

Great team at the Gloucester branch. From valuation, to all of the many progress updates that I pushed for. I want to thank Laurie, Toby and especially Evan.

Zach · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you for your wonderful review and for choosing Naylor Powell Gloucester estate agents. We’re so pleased to hear that you had a great experience with our Gloucester branch, from the initial property valuation right through to the regular progress updates. Providing clear, consistent communication is a key part of our service, so it’s fantastic to know this made a positive difference throughout your journey. Laurie, Toby, and Evan will be delighted to receive your thanks. They always aim to deliver a responsive, professional, and supportive service to help make buying or selling property as smooth as possible. We truly appreciate your feedback and your trust in Naylor Powell. If you ever need assistance in the future with property sales, valuations, or buying in Gloucester, we’re always here to help.

5/5

Google

I recently had the pleasure of speaking with Evan on the phone he had a good idea of the local market and was happy to help with my many queries - I will be sure to use Naylor Powell when I do decide to move

Darren · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you for your fantastic review! We’re so pleased to hear that Evan was able to provide helpful advice and share his knowledge of the local property market. At Naylor Powell Estate Agents, we pride ourselves on delivering expert guidance and excellent customer service, whether you’re just starting to explore your options or ready to make your next move. It’s great to know that you’re considering us for when you decide to move. We’d be delighted to help you with your property sale or purchase and ensure the process is as smooth and stress-free as possible.

5/5

Google

Just bought a property through Naylor Powell and they have been brilliant. They really went above and beyond and couldn't have been more helpful.

Nicholas · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience when buying your property through Naylor Powell Estate Agents. Going above and beyond for our clients is what we strive for, so it’s fantastic to know that our team made your property purchase as smooth and stress-free as possible. Your kind words about our helpful approach mean a great deal to us, and we’re so pleased we could support you every step of the way. If you ever need assistance with buying, selling, or letting property, we’d be more than happy to help again. Congratulations on your new home, and thank you for choosing Naylor Powell Estate Agents!

5/5

Google

Excellent service

Eamon · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you for the positive review. Very much appreciated. We hope to help you with all your property needs going forward :)

5/5

Google

A superb service was provided by Naylor Powell in particular by Helena Birt and also Laurie Duckworth and Toby Moss. Nothing was too much trouble for them and their communications were excellent.

Colin · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that you received such a superb service from Naylor Powell throughout your experience. Helena Birt, Laurie Duckworth, and Toby Moss are all committed to delivering exceptional customer service in property sales and lettings, so it’s fantastic to know their hard work, dedication, and clear communication made such a positive impact. We pride ourselves on providing a professional, responsive, and stress-free estate agency service, and your kind words truly reflect what we aim to achieve for every client. If you ever need assistance with buying, selling, or letting property, we’ll be more than happy to help again.

1/5

Google

Many thanks for your poorly written reply. I was told by George that the carpets were being replaced which was not true they had already been replaced, so not really something I could ask before completion and sign over of the property. Also I think you will find I actually helped George ‘move the sale along’. I found removal people after being told the chain couldn’t find anyone for another 2 weeks and constant changing of exchange dates. Safety was also paramount and I did reiterate this with George. I’m just sorry that YOU feel that my review is unjust but we are all allowed our say and revision of reviews. No it is not your responsibility to inform anyone of the area but I did ask and did my research! The property is absolutely what we wanted but not looking over supported living where the inhabitants can see into your property when I am mostly here alone. Your reply justifies my review merely by your lack of understanding and push back to the buyer. I could write more but there is little point…… Had said along the way I wanted to feel safe. Now find I’m surrounded by supported living (screaming, swearing and shouting every day)and HMO’s. Was also told things were being done in communal areas which was a complete lie. I’ve been screamed at in the street and accosted by a male at the local shop. Moved from Kent so unfortunately did not know the area. So do your research yourself! Will be moving as soon as we finish the refurb. My partner works in London…

Tina · 12 June 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

28th May 2026: Reply to your amended review. It is a shame you have decided to amend your review after the hard work George put in to ensure the progression of your purchase went through smoothly. He regularly provided feedback and the initial glowing 5 star review you left was for him. I am sorry to hear you are not happy with the property or the area but that is not down to us as the agent therefore I feel this amended review on our page is unfair. We are not at fault for any issues with the communal areas, these points should be raised with the management company not ourselves. Regarding the area itself, everyone has personal opinions but agreed we would expect all buyers to do their research before deciding whether the area they are buying is right for them. Hope you are ok after such incidents have occurred. I hope all goes well with the refurb and with your next move. April 2026: Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience with George and the team at Naylor Powell Estate Agents. Property sales can be challenging at times, so it’s great to know that George’s dedication, professionalism, and prompt communication helped guide you through to a successful completion. Our team pride themselves on working collaboratively to provide consistent support at every stage, even when a specific team member is unavailable. Your recommendation means a great deal to us :)

5/5

Google

Fully recommend Naylor Powell, the whole team but especially Adam really went above and beyond to expedite my house sale - thank you!

Rosabella · 9 June 2026 · Naylor Powell Newent

Agent replied · 10 June 2026

Thank you for your kind review and for sharing your positive experience in dealing with Naylor Powell Newent. We wish you all the best with the next adventure!

1/5

Trustpilot

NP are the Landlords for my sisters…

NP are the Landlords for my sisters rental in Gloucestershire. My sister has contacted them many times, the service has been extremely poor with no regard to ongoing problems, slow to do repairs and no regard for black mould. Totally indifferent. My sister also has problems with a new neighbour who plays loud music throughout the night. This has been reported to Environmental Health. NPs response was to tell her not to ring them! Environmental Health are now involved after 3 reported incidents. My sister is partially disabled and very vulnerable. Did NP check the new neighbours references. Please do your job as Landlords and protect the tenants

Sarah · 1 June 2026 · Naylor Powell Newent

5/5

Google

Harrison was attentive and knowledgeable at both first and second viewings. Where he did not know the answer to a question, he noted it down and emailed soon afterwards with responses. His manner was professional and friendly, giving us space to consider and talk about our impressions appropriately, despite the property being quite small. Thank you, Harrison!

Caroline · 16 May 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you for taking the time to share such thoughtful feedback. It’s great to hear that Harrison provided an attentive, knowledgeable, and genuinely supportive experience during both of your viewings. Making sure viewers feel informed, unrushed, and comfortable, especially in a smaller property, is something we take seriously, so your comments really mean a lot. Your mention of how quickly he followed up with answers is exactly the level of communication we aim to deliver at our Newent office. We’re glad the process felt professional, friendly, and well‑paced for you. Harrison will be delighted to read this, thank you again for your kind words.

5/5

Google

We have been dealing with Harrison at the Newent office whilst viewing potential properties. So far our experience has been fantastic! Communication has been amazing and any questions we have had have been answered. Considering we are still working out what we want and where I can't fault our experience so far and have no doubt he will play a large part in finding us the right one! :)

Becca · 16 May 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you so much for sharing this wonderful feedback, we’re really pleased to hear your experience with Harrison at our Newent office has been so positive. Clear communication and helpful guidance are exactly what we aim for, especially when you’re still exploring what the right property looks like, so it’s great to know you’ve felt supported throughout the process. Your comments highlight what we work hard to deliver: a friendly, knowledgeable service that makes viewing properties in Newent feel straightforward and stress‑free. Harrison will be thrilled to hear he’s made such a strong impression, and we’re confident he’ll continue helping you move closer to finding the perfect home.

5/5

Google

We had the pleasure of viewing a property with Harrison, one of Naylor Powell’s estate agents, and what a delight it was. He is far more personable and knowledgeable than most, twice his age. He showed the property at its best, knew when to step in, and knew when to give us time. His prepared knowledge of the property was welcomed, and he was able to satisfy our enquiries. Although the house was not for us, we have set Harrison the challenge of finding our next forever home. He is a credit to Naylor Powell.

John · 16 May 2026 · Naylor Powell Newent

Agent replied · 14 May 2026

Thank you so much for your wonderful review and for taking the time to share your experience with Harrison and the Naylor Powell team. We’re delighted to hear that Harrison’s professionalism, property knowledge, and personable approach made such a positive impression during your viewing. At Naylor Powell, we pride ourselves on delivering exceptional estate agency service across Gloucestershire, and it’s fantastic to know that Harrison showcased the property effectively while giving you the space and support you needed. Although that particular home wasn’t the right fit, we’re thrilled to be helping you on the search for your next forever home. Harrison is indeed a credit to our team, and your feedback means a great deal to us. If there’s anything more we can do as we continue your property journey, we’re always here to help.

5/5

Google

We viewed two houses with Harrison. He was fantastic throughout the whole process, really listening to what we needed as a family and made suggestions for other properties which suited our needs. We’re looking from out of town and he was knowledgeable on the local area. We made an offer and a house and Harrison was fantastic throughout the negotiations. We’re looking forward to progressing further with Naylor Powell.

Sherylee · 16 May 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you so much for your wonderful review. We’re delighted to hear that Harrison provided a fantastic, supportive experience while showing you properties and helping you navigate the local area. Buying from out of town can feel daunting, so it’s great to know his local knowledge, communication, and tailored property suggestions made the process easier for your family. We’re also thrilled that the offer and negotiation stage felt smooth and well‑handled. The whole team at Naylor Powell is looking forward to supporting you through the next steps and helping you move confidently toward your new home. If you need anything as you progress, we’re always here to help.

5/5

Trustpilot

Toby at Naylor Powell

I recently had the privilege to work with the team at Naylor Powell and had a great experience throughout the process. Specifically worked with Toby throughout the process, who was always approachable, knowledgeable, professional, and quick to respond and follow up to any queries I had. Communication was excellent from start to finish, and he helped make what could have been a stressful process feel much smoother and more manageable. I really appreciated the support and guidance throughout the purchase. Thanks again Toby and the rest of team at Naylor Powell.

Aiden · 12 May 2026 · Naylor Powell Newent

5/5

Google

I was very happy with the service I received form Naylor Powell Estate Agents. I was kept informed of the progress at all times. The sales manager Laurie Duckworth spent a lot of time liaising with me and the sellers to give us a deal that suited us both.

Hilary · 12 May 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you for your kind review. We’re delighted to hear that you were happy with the service and felt well informed throughout the buying process. Providing regular updates and clear communication is a key part of our approach. Laurie Duckworth and our sales team are committed to liaising closely with all parties to achieve the best possible outcome, so it’s great to know this helped secure a deal that suited both you and the sellers. Thank you again for your trust and recommendation.

5/5

Google

⭐⭐⭐⭐⭐ I’ve had a really positive experience with Charlotte Malpas as our property manager. She has been incredibly helpful, proactive, and always makes sure everything is in order. She responds quickly, communicates clearly, and has always been available whenever we had questions or needed support. It’s very reassuring to have someone so reliable managing the property. Charlotte genuinely seems to care about providing a good experience for tenants, and that makes a huge difference. Thank you for all your help 😁. it’s truly appreciated!

Luana · 12 May 2026 · Naylor Powell Gloucester

Agent replied · 12 October 2026

Thank you so much for your kind words and thoughtful review. We’re delighted to hear about your positive experience with Charlotte Malpas and her dedicated approach to professional property management. Charlotte takes great pride in being proactive, reliable, and responsive, so it’s wonderful to know her clear communication and tenant‑focused support have made managing the property a reassuring and stress‑free experience for you. Delivering a high standard of tenant care and ensuring everything is well‑managed is always our priority. Your feedback truly means a lot to our team, and we’ll be sure to pass on your appreciation to Charlotte. Thank you again for taking the time to share your experience, it’s genuinely appreciated! 😊

5/5

Google

Thanks Tanya did great job all round fab thanks Tim marshall

Tim · 10 May 2026 · Naylor Powell Newent

Agent replied · 11 May 2026

Thank you for taking the time to leave us a review. We are delighted Tanya did a great job. Best wishes with the house hunting.

5/5

Google

Have been for a couple of property viewings with this estate agent, both times the agents were so lovely, friendly and professional, Tanya and Joe especially are great people and made the experience very easy. Have had some bad experiences with other estate agents and could not recommend these ones more:)

Leia · 3 May 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you so much for sharing your experience, we’re delighted to hear that your property viewings with us have been positive. It’s wonderful to know that Tanya and Joe made the process easy, friendly, and professional. They take great pride in helping people find the right home, so your feedback means a lot. We’re committed to offering a smooth, stress‑free property viewing experience here in Newent, and it’s great to hear we stood out compared to other estate agents you’ve dealt with. Reviews like yours help others looking for a reliable local estate agent feel confident choosing us.

5/5

Google

Joe has been extremely helpful when we have been speaking to him regarding a specific property we viewed together. At the viewing he came across professionally and was very friendly. All the questions and queries raised have been replied to quickly and informatively.

Charlotte · 30 April 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you so much for your wonderful feedback. We’re delighted to hear that Joe provided a professional, friendly, and informative viewing experience. Ensuring that our clients receive clear communication, quick responses, and expert support throughout their property search is incredibly important to us, and we’re glad Joe delivered exactly that. If you need any further assistance with this property or would like help exploring other homes in the area, our team is always here to support you.

5/5

Google

Rating only, no written review.

Caroline · 30 April 2026 · Naylor Powell Newent

Agent replied · 19 July 2026

Many thanks for taking the time to leave your review

5/5

Google

Excellent professional service from Harrison. He showed interest in my property needs, providing property details/local map and arranged a viewing.

Steven · 30 April 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you for sharing your experience. We’re pleased to hear that Harrison delivered an excellent, professional service and took the time to understand your property requirements. Providing detailed property information, local area insights, and smooth viewing arrangements is a key part of our commitment to helping clients find the right home.

5/5

Google

Harrison was very polite and informative, gave opportunity for questions and responded clearly.

Sharon · 30 April 2026 · Naylor Powell Newent

Agent replied · 7 May 2026

Thank you for sharing your experience. We’re so pleased to hear that Harrison was polite, informative, and able to answer all your questions clearly. Providing professional, transparent support is a key part of our service as a local and independent estate agency, and feedback like yours helps local buyers, sellers, and landlords feel confident choosing us. We truly appreciate your review and look forward to assisting you again in the future

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Questions about Naylor Powell

Which Naylor Powell office has the most reviews?

Gloucester has the most, with 204 reviews rated 4.6 out of 5, followed by Stonehouse with 199.

Where are the Naylor Powell offices?

The three Naylor Powell offices, by town:

  • Gloucester: Unit C, The Barge Arm East, The Docks, Gloucester, GL1 2DQ
  • Newent: 1 High Street, Newent, GL18 1AN
  • Stonehouse: Regent House, 1 Bath Road, Stonehouse, GL10 2JD
Has Naylor Powell won any awards?

Yes. In The Trusted Agent 2026 awards, Stonehouse won Gold.

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Send Naylor Powell a message.

What do you need help with?

Naylor Powell will use your details to contact you about this. See our privacy notice.

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