5/5
GoogleFantastic service from start to finish.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2023
Thanks James. Best wishes for the next adventure
Trusted Agent profile
Verified
Naylor Powell estate agents in Gloucester, Stonehouse and Newent
★★★★★
577 reviews across 3 offices and 2 platforms
Naylor Powell has three offices, in Gloucester, Stonehouse and Newent. Together they have 577 reviews on two platforms, rated 4.8 out of 5 overall.
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Our offices
Naylor Powell's three offices, most reviewed first. Each has its own page.
- Naylor Powell GloucesterUnit C, The Barge Arm East, The Docks, GL1 2DQ204 reviews · 192 on Google (4.7)17 in the last 90 days
- Naylor Powell StonehouseRegent House, 1 Bath Road, GL10 2JD199 reviews · 187 on Google (4.9)0 in the last 90 days
- Naylor Powell Newent1 High Street, Newent, GL18 1AN198 reviews · 186 on Google (4.9)24 in the last 90 days
Awards
The Trusted Agent 2026 results for Naylor Powell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Naylor Powell office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEveryone at Naylor Powell was incredibly helpful throughout the buying process. When issues arose or other obstacles came up someone was always on hand to talk us through and help resolve whatever it was. Really personable service and very professional. 10/10PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Thank you for the kind review. We are delighted that you had such a positive experience and are now all settled in your new home. Best wishes, the whole Naylor Powell Gloucester Docks team.
5/5
GoogleWe purchased a flat that Naylor Powell was marketing. Several agents there (Scott, Laurie) showed us the flat on quite a few occasions, with patience and clear information. Leah there was extremely professional and very kind, updating us regularly/weekly on the correspondence with the seller's solicitor. It was consistently so throughout a period of several months. Leah was very knowledgeable, thoughtful, and polite, and extremely reliable - always coming back with updates and replies to every question and every email. The clarity and consistency of the communications really helped and ultimately sped up the process. Communications from her colleagues at Naylor Powell were also uniformly prompt and helpful. We then used their letting service. Kate provided an accurate evaluation based on a careful market analysis of the pricing, size, and conditions of similar properties in the surrounding areas. She was prompt, professional, and delightful to interact with, leaving us with a helpful folder full of information, and the viewings were arranged in quick successions, securing two potential tenants swiftly - within ~1-2 weeks. Callum then provided a detailed update on the feedback and potential tenants after each batch of viewing, offering factual analyses on different factors to help us make an optimal decision. The contract was signed swiftly - and electronically, as such it was very convenient and suited us well. Overall, the agents at Naylor Powell and the services they provided are among the very best of all the real estate agents that we have used including quite a few in Bristol - friendly, open, transparent, prompt, professional, and good value.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAn absolute quality estate agent, I have rough and sold a fair few houses in my time and the team at Naylor Powell certainly work their socks off for you... Would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us such a positive Google review, we really appreciate it. We were more than happy to help and the whole team here in Stonehouse wish you all the best for the future!
4/5
GoogleAll staff at Naylor Powell stonehouse branch including Leah who we think is in Gloucester now have been very helpful during our selling and buying process. We wish them all the best in the future.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thank you for the positive review, it has been a pleasure to help you with both transactions. All the best, the Naylor Powell Stonehouse team (And Leah).
5/5
GoogleWe purchased a house through Naylor Powell Stonehouse in August 2021. They were extremely professional in the face of what was certainly a pair of awful vendors who put them in difficult situations. Bottle of fizz on arrival and lovely service. Wouldn't hesitate to use again.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
The whole team in the Stonehouse branch of Naylor Powell really appreciates you taking the time to leave us a positive review. It certainly was not easy at times, but we got there in the end and we hope you are very happy in your new home!
5/5
GoogleWe recently sold our house with Naylor Powell . The whole team were fantastic . Professional , approachable and friendly . They kept us informed throughout the whole process . Everything went so smoothly . Would highly recommend this Estate agent .PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
The whole team in the Stonehouse branch of Naylor Powell really appreciate you taking the time to leave us such a great review. We wish you both all the very best for the future!
5/5
GoogleWe bought a house through Naylor Powell this year. We've bought and sold a few properties in our time and never found it a particular enjoyable experience. However, it really was different with Chloe - Chloe saw the whole transaction through from beginning to end; she was knowledgeable, professional, timely and friendly - she really could not do enough for us. Although it took rather a long time - NOT because to the estate agent - it was not the nail-biting experience we've often experienced in the past. I hope we don't have to sell anytime soon but if we did we'd certainly go back to Naylor Powell - so highly recommended!PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Thank you very much for taking the time to leave such a positive Google review. Chloe is fantastic at what she does and is a credit to the company. The whole team here in Stonehouse hope you are very happy in your new home!
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for the positive review. The Naylor Powell Gloucester team.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for the kind review. Naylor Powell Estate Agents
4/5
GoogleRating only, no written review.
5/5
GoogleReally great service from the team, very happy to recommend Grace, Laurie and Scott who looked after us really well. Our thanks to them.
Agent replied · 15 June 2024
On behalf of the Naylor Powell Gloucester team we would like to say thank you for your kind review and wish you all the best in your new home.
5/5
GoogleUsed Kate and Callum for a second time now to a property let. Secured tenants swiftly at a strong rental value. Would recommend. 👍🏼PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for the kind review, we look forward to helping you again in the future. The Naylor Powell Gloucester team.
5/5
GoogleSo pleased we used Naylor Powell, the staff were friendly, informative and very supportive with our sale. The Property Portal was extremely useful and we would have no hesitation in recommending this company.
Agent replied · 15 June 2024
Thank you for the positive review and recommendation, we are pleased to hear you found the online Property Portal so useful. Wishing you the best for the future, the Naylor Powell Gloucester team.
5/5
GoogleMy partner and I chose to use NaylorPowell Estate Agents as we felt that their location would be good for potential buyers for our property, this turned out to be a great move, all of the staff were particularly helpful, friendly and efficient, all phone calls and queries were answered and dealt with swiftly, we were kept up to date and informed of progress constantly by our designated agent Scott Stephens. We would recommend them to anyone. Thanks everyone at NaylorPowell.
Agent replied · 15 June 2024
We are so pleased to hear you have had such a positive experience with the Gloucester Docks team. Thank you for taking the time to leave us a review and wish you all the best for the future.
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you for your positive review, Naylor Powell Stonehouse.
1/5
GoogleAbsolutely rubbish site, I saw 3 bungalows on my travels, on my return home, tried to find them on your website, couldn't find any of them.
Agent replied · 11 June 2024
Sorry to hear you have had problem navigating our website. This is not an issue we have heard of before. Please feel free to contact the team on 01453 827640 or email stonehouse@naylorpowell.com who will be very happy to help with your property search. Feedback on what you could not find would also help us. Thanks
2/5
GoogleGives unrealistic valuations as they're not interested in selling my type of property. Understand staff training may have changed
Agent replied · 11 June 2024
We have no record of valuing a property on your behalf? As licensed members of Propertymark, I can confirm ALL property valuations are conducted in a professional manner and backed up with relevant comparable properties. If you would like further information do please feel free to contact me directly james.birt@naylolrpowell.com
5/5
GoogleFantastic service and wonderful help provided in the sale of our house. The sale was carried out virtually due to the exceptional circumstances of the present Covid 19 pandemic. Alistair and his team are extremely efficient. Nothing is too much trouble for this Stonehouse branch of Naylor Powell!
Agent replied · 11 June 2024
Thank you for your kind words and positive review. It was our please to help assist in the sale of your property and we wish you all the best in the future!
5/5
GoogleAlistair, Leah and Chloe went above and beyond to make our house purchase as stress free as possible. Always responded to our calls and emails. And always friendly and helpful. Would securely recommend. Best experience of an estate agency and would definitely recommend!PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thank you very much for your positive review, it was a pleasure helping you to secure your dream property! All the best from the whole Naylor Powell team here in Stonehouse.
5/5
GoogleExcellent Service I have recently been involved in a particularly difficult house sale/purchase chain. Despite not being directly involved with my sale Naylor Powell staff made sure to keep me informed at every stage of the process. All of the staff were extremely professional and caring throughout and I cannot fault their commitment to gaining a satisfactory conclusion for all involved. Staff frequently went above and beyond the call of duty to ensure effective communication between all parties and I would not hesitate to recommend them to anyone thinking of selling or buying a house
Agent replied · 11 June 2024
On behalf of the Naylor Powell Stonehouse team we would like to say thank you for your kind review and wish you all the best in your new home.
5/5
TrustpilotProfessional
Professional, good communication.
5/5
GoogleFantastic service from start to finish.
Agent replied · 22 May 2026
Thanks James. Best wishes for the next adventure
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Naylor Powell
Which Naylor Powell office has the most reviews?
Gloucester has the most, with 204 reviews rated 4.6 out of 5, followed by Stonehouse with 199.
Where are the Naylor Powell offices?
The three Naylor Powell offices, by town:
- Gloucester: Unit C, The Barge Arm East, The Docks, Gloucester, GL1 2DQ
- Newent: 1 High Street, Newent, GL18 1AN
- Stonehouse: Regent House, 1 Bath Road, Stonehouse, GL10 2JD
Has Naylor Powell won any awards?
Yes. In The Trusted Agent 2026 awards, Stonehouse won Gold.
Want Naylor Powell to help?
Send Naylor Powell a message.
