Trusted Agent profile
★★★★★
519 reviews across 2 offices and 4 platforms
Move Residential has two offices, in Heswall and Liverpool. Together they have 519 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 2 offices
408
Reviews on Trustpilot
Business-wide
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Move Residential's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAn excellent Estate Agent!
The MD of Move Residential personally handled the sale, accompanying viewings. After we had an accepted an offer, the team monitored progress throughout and the MD again intervened when the purchaser's solicitor proposed to slip the completion date and his intervention ensured our sale and new property purchase were successfully completed on the same day as planned. All in all, very impressive.
5/5
TrustpilotExcellent
Move residential were professional and extremely helpful throughout our move. Communication was excellent and the service from the sales progression team meant we were fully upto date at all times.
5/5
TrustpilotI received good aftercare from a guy…
I received good aftercare from a guy called Lee, who works at the Allerton road branch. A nice guy who did his best to resolve a problem.
5/5
TrustpilotProfessional sale service from start to finish
Professional service from listing our house right through to completion. I would certainly recommend Move Residential if you are looking to sell your house.
5/5
TrustpilotProfessional and friendly service
Felt really supported through the sale of my property. Good contact through email and phone call and really professional service.
5/5
TrustpilotUn "Grand Merci" to Move Residential…
Un "Grand Merci" to Move Residential from start to finish. The team managed to sell our property within 10 days . A Massive Thank You to David for his professionalism. I cannot thanks Lee enough for all the correspondences and referrals needed alongside the house move ! Highly recommended
5/5
TrustpilotAmazing service from Start to Finish!
I would highly recommend Move Residential to sell your house for you. From start to finish the service was amazing! Alec gave us a great valuation to work with and lots of helpful advice. He also provided us with an amazing listing on Rightmove. Liam looked after most of our viewings and was a pleasure to deal with and Jenny our sales progressor was one of the most helpful and down to earth people you could ever hope to deal with. We also used their solicitors and recommended surveyors and sold quickly without any hitches! Many Thanks!
1/5
TrustpilotMy experience was not positive in any…
My experience was not positive in any way. After an initial viewing in November 22, the potential buyer stated that they were looking to downsize to a house with a large kitchen. The house I was selling had a very small kitchen. The viewing was a total waste of everyone’s time albeit it only lasted 5 minutes! For the next 7 months I did not hear one single word from Move Residential on Allerton Road. I was told the house was on “premium listing” whatever that meant. However the marketing material that they distributed in the area, through the door of my son’s home who lives nearby, did not feature the house I was selling! I’d hate to know what the non “premium” service entailed. When they eventually got in touch, seven months later to say they had a second viewing I asked David where they had been for 7 months? He said he’d “look into it” - I told him I wished to take the property off the market with them as I felt they were not doing their job particularly well to say the least. David did not disagree to be fair but he stopped answering his mobile. ( 4 unanswered call despite voice Mail being left) I was only calling to ask why the house was still on their website and to chase them up about getting the sign removed! The new agent costs less, has arranged 2 viewings already and answers the phone! I cannot recommend any aspect of my experience as a seller with Move Residential on Allerton Road.
5/5
TrustpilotExcellent experience buying my first house
I bought my first home through move residential, I expected it to be a really difficult experience after hearing horror stories but Alec and his team made the process so easy. I cannot thank you enough, I will definitely be in touch when I’m ready to sell.
5/5
TrustpilotMove Residential has done a remarkable job
Move Residential has done a remarkable job selling our dad's house, exhibiting exceptional professionalism, expertise, and dedication. Grateful beyond words
5/5
TrustpilotGreat experience, wouldn't go anywhere else
I've just sold through Move Allerton Road and the team there are excellent - friendly, professional, knowledgeable and gave sound advice throughout. Can't recommend highly enough!
5/5
TrustpilotGreat experience as a seller
Very happy with our experience as a vendor with Move Residential - Jack handled our sale and he was great at keeping us updated and informed at all stages and it enabled everything to progress swiftly. After a disappointing experience with a local rival estate agent, it was great to have Move Residential take it on and just make it happen.
5/5
TrustpilotVery professional and friendly team.
We just bought a property through Move Residential, Allerton Road. David Rigby was our sales manager. He is a very honest, helpful and friendly person. Leanne and Dave helped us to get the best possible mortgage deal. Thanks to all of them!
5/5
TrustpilotGreat service
Great service, staff are very knowledgeable and helpful. Definitely use again.
5/5
TrustpilotExceptional Customer Service
We sold our house with Move Residential eighteen months ago, we were so impressed with the service we received, therefore had no hesitation to appoint Move Residential again for the sale of a rental property we own. I can’t praise Move Residential highly enough, from the beginning of the process, David was knowledgeable, reassuring and managed our expectations, he had a sound knowledge of the area which enabled him to give us a realistic valuation. Once the property went on the market, Jack became our main contact, he was amazing, I can’t thank him enough for his proactive approach, sound advice and support. He kept us constantly updated on viewings, offers, and took the pressure off us, he used his vast experience and knowledge to guide us through the process. Once we had a buyer we were passed to the after sales team and Lee became our contact, again I can’t praise him highly enough, he was always there when we needed him, he kept in regular contact, answered any questions we had and was a great support to us. Nothing was ever too much trouble.A big THANK YOU to the all the team at Allerton you were an absolute pleasure to deal with and gave an exceptional service, we highly recommend Move Residential.
5/5
TrustpilotGreat agent
Good sales process throughout, but special mention to Jenny, who without, the property I was buying certainly would not have gone through. Patient, pushy (when needed) & positive! Would and will use again.
4/5
TrustpilotJenny Thomas in sales progression was a…
Jenny Thomas in sales progression was a pleasure to deal with very professional and extremely helpful. On moving into property we have found several things in kitchen and other rooms that are way better than we expected but were never shown by accompanied viewer. Real selling points!!!
5/5
TrustpilotThe team so professional helpful and…
The team so professional helpful and friendly. Will definitely use again and strongly recommend to all .
1/5
TrustpilotI'm really shocked to see so many good…
I'm really shocked to see so many good reviews. I personally have had a really bad experience with Move Residential and can only report the facts of my own experience. I am deeply regretting using this company to sell my late fathers house. I have consistently had to chase the agent based at Allerton Road for any form of update. I did not get feedback after viewings unless I eventually called to ask. Even when a potential buyer was eventually found I received no update on the situation unless I chased the agent. I only found out by chasing them that one month on from the verbally agreed sale the buyer had still not instructed a solicitor and wished to "view the property" again. Every time I spoke to the agent concerned I was given the same line "I assure you I have been on to the buyer". In the end I was given conflicting stories by different agents. I eventually just called in and retrieved the keys and decided to go back to square one somewhere else. I deeply regret using this company. Who knows how much money I have lost as a result of changes in the market over the time period the house has been on sale. My personal feeling is that they have not done the work I had trusted them to do. I can't understand all of the great reviews seen on here. I can only speak as I have found though. Glad that not everyone has had such a bad experience. Very very disappointed and now worried ahead of my next experience with a rival estate agent.
Dear Roger, Thank you for taking the time to leave a review. When you put the property on the market with Move Residential towards the back end of 2022, the market had just began to change from what we'd seen earlier in the year and in 2021 when it was extremely buoyant. As a result, we had limited interest in your property. To say you had no feedback from viewings isn't entirely accurate, in the 3 viewings that actual took place, you received feedback on one, one didn't get back to us having chased and the third one offered. In terms of the person who offered on your property, this person was fully financially qualified by one of our in-house mortgage advisors so we knew that he could afford to proceed with the purchase of your property. This is something we can control and manage, but what we cannot control is whether or not a buyer starts to mess around and not act upon their initial offer. I appreciate that this is frustrating because it is also for us - we do not get paid unless the property exchanges and completes so it's in our interests to chase this up regularly for you as well. With that in mind, I have seen sight of several email trails between yourself and Callum, whereby he has kept you posted over the last few weeks. I have also seen sight of an extremely long WhatsApp trail between Callum and your buyer over the last few weeks with him chasing him for some movement on his prospective purchase of your property, I am sorry that you feel like this, but we cannot control the actions of a buyer. What we can do is chase them, which we have done, and keep you informed, which we have also done, so your account is not accurate in my opinion, Roger. I'd like to take this opportunity to wish you the very best in the future. Kind regardsNeil ScottSales Director
5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. Constantly proactive and professional. Would highly recommend, much better than estate agents I used previously. Shout to Lee, Callum and Jack who worked a lot on my property
5/5
TrustpilotMove Residential Wirral.
Thank you for helping us achieve our wonderful new home. Jenny at sales progression provided outstanding customer care with all her knowledge, patience, and honesty. Thank you. Thank you to the Manager of Heswall brach Alec who listened to us both. He took his own time up to deal with my phone enquires. Alec took us seriously with my feedback which now has made us feel valued. We did however have a misunderstanding with the branch however Alec went above and beyond to put things right which is really appreciated. Once again thank you. Niall & Craig
5/5
TrustpilotSales Service
In what is a difficult time for the housing market Move Residential did sell my house for me, working with jenny Thomas (sales negotiator) was the real difference with excellent communication, help and guidance from Jenny the sale went through I would recommend Jenny to any prospective clients
5/5
TrustpilotA pleasure to work with
I found Move to be a professional company, my main contacts there were Finn. Liam and Jenny, all of whom were a pleasure to deal with and gave exceptional service. Jenny kept in contact with me weekly, extremely helpful and went above and beyond. Thank you to all at Move, I am so glad to be back home after 35 years of being away from the Wirral and you guys helped to make it happen. I highly recommend Move.
5/5
TrustpilotMany thanks to the whole team at Move…
Many thanks to the whole team at Move Residential in the sale of my property. Their diligence and professionalism were second to none.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Heswall has the most, with 468 reviews rated 4.3 out of 5, followed by Liverpool with 444.
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