5/5
TrustpilotEfficient service from viewing to…
Efficient service from viewing to offer, achieving our asking price quickly. Much appreciated in the support from the team, and Kostas.
Trusted Agent profile
Move Residential estate agents in Heswall and Liverpool
★★★★★
519 reviews across 2 offices and 4 platforms
Move Residential has two offices, in Heswall and Liverpool. Together they have 519 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 2 offices
408
Reviews on Trustpilot
Business-wide
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Our offices
Move Residential's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
Move Residential and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 2022
2022 1 Silver The British Property Awards 2022 winners
- SilverThe British Property Awards 2022: Regional Estate Agent, North West (Merseyside)Heswall
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every Move Residential office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotDown to earth staff - would highly recommend
Down to earth staff , no stereotypical estate agent nonsense! The team at move residential sold our property within a couple of weeks and were nothing but helpful all the way through . Would highly recommend.
1/5
TrustpilotKevin the owner THREATENS you.
Will update this review this week so it’s detailed. In the meantime, I’d advise sellers to avoid this company like the plague. The owner Kevin is absolutely disgusting and not had a great experience with David Rigby either. I’ve never ever been spoken to like a piece of dirt the way they have spoken to me. I have the FULL recording. I will post online for everyone to see as I have absolutely nothing to hide. In the meantime if you’d like to hear, my Instagram is rimmyxAbsolutely disgusting company!!!Edit: In response to your reply, Kevin 100% did threaten me and I’m so grateful I have that on record. Once I told him in that call that I had recorded everything his tune changed and I have that also. I hope everyone records their calls with you guys as I know you don’t like anything to be on emails or voicemails to protect yourself. I have never in my life been spoken to like a piece of garbage. Kevin is a disgusting man and I hope I never have to speak to him ever ever again. So passive aggressive and hostile. David Rigby is a smart rude man, makes sure nothing is recorded that’s why he just asks me to call him back. But I also recorded my call with him. If you are having a bad experience with these guys, don’t dare leave an honest review because they will discard you just like that. 2 months wasted (almost 3) they couldn’t even sell my property. Rubbish company and disgusting staff, god knows how they get away with it. It’s funny how many good reviews have suddenly been posted since my bad one (previously) not suspicious at all. Please do not use them, if you do, I wish you luck.
Agent replied · 22 October 2024
Thank you for your feedback. We take all reviews seriously and are committed to providing excellent service to all of our clients. However, we strongly dispute your account of events as described in your review. Our team, including Kevin and David, upholds the highest standards of professionalism in all client interactions. Your claims regarding threats and inappropriate behaviour are wholly inaccurate and misrepresent the situation. We are more than happy to address any legitimate concerns you may have through the appropriate channels. We take pride in our work and reputation, and we believe in handling matters with transparency and respect. Should you wish to discuss this matter further in a constructive manner, please reach out to us directly. Kind regards,Move Residential
5/5
TrustpilotHeswall team
The team in Heswall, Wirral were all excellent. They were polite, efficient and kept us informed throughout the process from initial contact to completion of our sale.
5/5
TrustpilotExcellent Communication Throughout
Kostas is an excellent communicator, with a very personable and professional demeanour. We were constantly kept well informed and continuously updated - over the telephone, via text and via email. Thank you!
5/5
TrustpilotExcellent
Excellent service by Ethan and the team. Highly recommend them for lettings. Gave valuable advice and even sorted some remedial work at the property through their trusted contractors.
5/5
TrustpilotExcellent service
Good pricing, excellent service from start to end of the process, including regular input beyond what was expected through a somewhat difficult and protracted sale due to conveyancing issues outwith Move Residential's control. Whole team involvement from marketing, viewings and negotiations, a pleasure to have managing the sale.
5/5
TrustpilotKostas was very helpful and prompt in…
Kostas was very helpful and prompt in dealing with our queries and passing the information.
5/5
TrustpilotI used them before and I'll use them again!
This is not the first time I've used Move Residential and I will definitely use them again. They do secure the best prices, through effective marketing and negotiation, but they go beyond that, offering useful market insight to ensure optimal positioning for the property offered. They also drive the sales process, ensuring that offers are converted to completions with minimum fuss and delay. Terrific service.
Agent replied · 11 June 2024
Dear David,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
5/5
TrustpilotHighly recommend this letting agent
I found a property through this letting agency, and the agent Kostas was very supportive. He negotiated with the vendor to help me secure the property. I highly recommend this agency. They also provide in house mortgage advisor and solicitor which make everything easier.
1/5
TrustpilotAvoid these like the plague
Avoid these like the plague. Unprofessional liars who think it's fine to just continue selling a house after it's been sold. They don't keep in touch, they are rude on the phone, they make up things which aren't true and are just in it for themselves. Do NOT sell or buy using Move Residential. They don't remove listings after they are sold either despite asking them to multiple times. You will have absolutely no security or peace of mind using Move Residential.
1/5
TrustpilotRubbish.
I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like they have just gave up. Never ever give me updates, never reply to emails. Spoken to Callum a good few days ago and apparently he was in the middle of replying to me, when I called. Don’t believe that for a second. He said that Alex would be calling me that same day yet I’ve heard nothing. Rubbish communication and they don’t seem to care at all whether they can sell your property or not.
1/5
TrustpilotLandlords and tenants beware!
Get your very own slow service, slow communication and unsatisfactory experience here! Enjoy having to call multiple times over basic issues, whether maintenance or administration! But don’t worry - it still won’t get sorted! You can just put up with it, and the rude staff who answer the phone! We just go through the landlord directly - so if you want inefficiency and to waste some money, this is the place for you!A football club might actually be more pain-free?So if you want useless, inefficient and terrible customer service, die inside with Move Residential today!
Agent replied · 28 October 2024
Good Afternoon Alexis, I am so sorry that you have experienced service levels below our usual standard. Please contact our Branch Manager, Joshua Pemberton-Simms at josh@moveresidential.co.uk. We would love the opportunity to revisit any issues you have experienced and see if we can help in anyway to make this situation better for you. Kind RegardsProperty Management Team
5/5
TrustpilotExceptional Service and Outstanding Results with Kostas!
I had the pleasure of working with Kostas from Move Residential as my Sales Negotiator, and I couldn’t be happier with the experience. From the very first meeting, Kostas stood out with his professionalism, knowledge, and genuine dedication to ensuring the best possible outcome for my property sale.His negotiation skills are top-notch; he secured a great deal for my property, exceeding my expectations.What I appreciated most was Kostas’s approachable and friendly manner. He truly cares about his clients and works hard to achieve the best results. Thank you, Kostas, for making what could have been a stressful process so smooth and successful!
5/5
TrustpilotA friendly helpful team.
A friendly, helpful and efficient team. Helped us through every stage of selling our property, through to completion. Would highly recommend them to anyone selling their property.
5/5
TrustpilotMove Residential lettings
I have had a great experience using move residential lettings, they have replied quickly to any questions I have had and found great tenants within a week of it being listed on the market. A big thanks to Ethan Rodd who has made the process of renting out my property very easy and I will definitely be renting out any future properties using move residential after this experience.
5/5
TrustpilotExcellent Service!
Excellent Service!Very professional and kind!Highly recommended! Thank you very much!
1/5
TrustpilotI pity the seller
After no reply to my enquiry via Rightmove, I rang direct. Could only leave a message which generated no reply until chased more than once. The agent who eventually rang had not read my email queries.The property was listed as ‘detached’, which it was not. I went into the office to point this out and the advertisement was changed immediately. The property had been on the market for sometime at that stage.The floor plan shows no windows nor stairs. It shows the family bathroom opening off the en-suite, which is wrong.No sign on the plan of the two steps down and two steps up, across the top of the stairs, between bathroom and 2 bedrooms. Kitchen described as, ‘a generously sized kitchen diner’, would just take my small kitchen table (measured) but no room to sit round it and would itself also impede access to the kitchen.Utility room is a passageway. Not shown on photo because there is no lightbulb so it could not be photographed. I asked for this to be rectified before my second viewing. It was not. Expecting this, I had taken a torch.On my first visit the lad with keys couldn’t remember how to let us in past thd licked gate. I had to suggest he go back into the house and let us in after I rang the bell at the gate. Getting out could not be achieved by this method but at least that sent the young lad back to his paperwork to realise he had been using the wrong code. He had no paperwork, knew nothing about the property and could not access the garden (a significant selling feature of the property). This was repeated on my second viewing when I then rang the office. They then rang their colleague to tell him where the keys were so that we could see the garden.At no point following my second viewing has there been any contact from Move agents to ask me for feedback or whether or not I was interested. They cannot, therefore, pass on to the owner the problems which will almost certainly mean that this property is overpriced. The written description is in estate agent-speak. It is a lovely property but with drawbacks. Poor representation by the agency will not help ig sell. The seller mate will be advised to change agency and find people who can be bothered to do the job properly.I will not consider properties marketed by them.
5/5
TrustpilotCompleting today on a home purchased…
Completing today on a home purchased through Move Residential. Thank you to the team for helping us get over the line. Rachel in particular was brilliant; friendly, helpful and efficient, she worked hard to get issues sorted quickly- many thanks!
5/5
TrustpilotMove Residential Lettings
Move Residential have been my letting agent for my property for nearly the last five years. I have been very impressed by their professionalism in their duties as letting agents which has made my life as a landlord almost stress-free. Recently, due to normal wear and tear, repairs needed to be done to the property. Move Residential coordinated with me and the tenants to ensure the repairs were done smoothly and timely with minimum disruption to the tenants.My special thanks must go to Ethan Rodd who took time to personally inspect the repairs needed and provide professional advice and guidance to expedite the jobs undertaken. Being a landlord is not easy, I would strongly recommend the assistance to manage a property provided by Move Residential to any landlord.George Mbungula
Agent replied · 23 August 2024
Dear George,Thank you so much for your kind words and for taking the time to leave such a positive review. We are thrilled to hear that you have been impressed with our professionalism over the past five years. It has been our pleasure to help make your experience as a landlord almost stress-free.We understand the importance of maintaining your property to a high standard, and we're glad to know that our coordination efforts during the recent repairs went smoothly for both you and your tenants. Your appreciation means a lot to us.A special thanks for acknowledging Ethan Rodd's efforts. We will be sure to pass on your gratitude to him. Ethan and the rest of our team are dedicated to providing the best service possible, and your feedback is a wonderful reminder of why we do what we do.Thank you again for your strong recommendation. We look forward to continuing our successful partnership for many more years to come.Best regards,Your lettings and property management team :)
1/5
GoogleShocking management from this agent comeing up to a year we have been left with hell from there tenets next door still there paying no rent and threatening my 11month baby and girlfriend horrible drunks never let this agent manage your property’s!!!!!!
5/5
TrustpilotSell with the best!
The team at Move Residential are friendly, professional and efficient. They made our experience totally stress free. They know the market really well and were able to achieve a very fair deal smoothly and quickly. They organised viewings and kept us updated throughout the whole process. Would highly recommend!
5/5
TrustpilotFantastic service above and beyond
Fantastic service above and beyond, would highly recommend there services to anyone who needs a professional and speedy house sale.
5/5
TrustpilotProfessionalism and a personal touch!
In a very congested market of estate agents, and after due diligence and consideration, my wife and chose Move Residential for their professionalism and personal approach and I truly commend their service. Alec our agent, was punctual, extremely professional, offering sound based advice from Move Residential’s vast market knowledge of the area and across the whole selling experience. Moving home can be a stressful part of anyone’s life, yet Alec managed a very difficult house negotiation with our buyers, this allowed things to progress on track to a satisfactory conclusion with such tight time constraints and forward life planning on the line for ourselves during the final week.The images of the property taken being realistic, reflecting a true appreciation which I believe, helped the selling process and avoided any time wasting of property views, which is a win when you lead very busy lives. If anyone is considering a sale of their property, and want a truly professional 5 star service, then my wife and I would recommend firstly going in to speak with Alec and the team and utilise their knowledge and experience, that initial consultation will save you time and alleviate any concerns you may have.Thank you once again!
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Questions about Move Residential
Which Move Residential office has the most reviews?
Heswall has the most, with 468 reviews rated 4.3 out of 5, followed by Liverpool with 444.
Where are the Move Residential offices?
Has Move Residential won any awards?
Yes. At The British Property Awards 2022 its branches won 1 Silver award.
