Trusted Agent profile
★★★★★
519 reviews across 2 offices and 4 platforms
Move Residential has two offices, in Heswall and Liverpool. Together they have 519 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 2 offices
408
Reviews on Trustpilot
Business-wide
Move Residential's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI could not be happier with the…
I could not be happier with the support, advice and service provided from the team at Move Residential. I switched from another agent and it was the best decision I made. They were friendly, knowledgeable and kept me updated on everything thoroughly. I would never hesitate to recommend them, and look forward to using their services again in the future. If you want a friendly hardworking team to see you through your move, then this is the team.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent. Customer service. Jenny the after sales progressor is outstanding.
5/5
GoogleThank you Gethin and team for selling our house, you gave good advice throughout the whole process and it was appreciated
4/5
GoogleWas really happy with Lucy Pointing as our sales progression team. She always replied to emails very promptly, she called me back everytime I rang if wasn't immediately available and she seemed like a hard working and a nice person to deal with, first time I have had such a positive experience when selling/buying a house.
5/5
GoogleFantastic estate agents with everything we needed including mortgage advice and solicitors. Would t use anyone else for my purchases in Liverpool 😉. …
5/5
TrustpilotJenny & Liam were excellent in helping…
Jenny & Liam were excellent in helping us secure our property
1/5
TrustpilotNightmare when leaving property
We recently moved out of a property, and the leaving was really badly handled by move residential. When I handed my notice period in- no response. I rang and they said they had received it and would reply to me - still no reply. Then they put a board up outside to advertise the property was for letting which was then I knew they had accepted my notice. The house they put up was then advertised for an extra £125 a month rent than whet we were paying, and I know the landlord has no mortgage mortgage and the property was definitely not nice enough to be rented at the price they were asking for. As we were moving out over Christmas I got an email to say Offices were closed and to return the keys on 3rd January and we wouldn't be charged. I did hand the keys back on this date and had a voice message to say I would be charged for handing in the keys late. I rang her when I received the message to question this to which she said that she had gotten that wrong and realised I couldn't have handed keys back in as office's were closed. No apology for the incorrect information.They inspected the property when we left which I know is standard procedure. I then got told the landlord wanted the whole deposit. I questioned this, as when I moved in the property had been vacant for 18 months, and received a list of things that needed repairing. I challenged this as felt majority of it was unfair and when I moved I had to clean it. I got told was one of thejings eas they would need a professional team in to clean which is not the state I received the property on. Other things were the wooden floor had a change of colour, and this would need repairing, the cost of goods etc. I explained I knew the Landlords had spare boards in the cupboard and would do the work himself. A lot of the things I knew the landlord would repair himself or I could but they insisted they need contractors in and appeared to take the most expensive route with all repairs. The property was left cleaner than the state I got it in. I found move residential very unsupportive and just seemed to want the most money possible for the landlord. I felt scare tactics were used to just get rid of me and get my deposit. I was happy to go to the adjudicator but they wanted a new tenant in and I don't think this can happen until I was dealt with. In the end I agreed to some of the deposit but wished I hadn't. I never received an inventory either when I moved in which I would have added some of the issues on to it as their photos were very cleverly angled to not identify issues, so I had no evidence.I have since noticed the house now has new tenants in and the list of issues that apparently needed to be completed, I know now was a complete lie, as the list given to the time a new tenant has moved in these could never have been completed.If using these to let, just make sure you cover yourself, as when you move out they want your depositRESPONSEThanks move residential for your response. When looking through reviews, I am not the only person who has had this issue when leaving your agency and you taking deposits, so know I am not a one off case. I should be able to leave a review without your unprofessional response, which is inaccurate.1. All my concerns I highlighted to you when I was challenging my deposit. None of this is new.2. You say a Landlords personal finances should remain private, there was no way from my review that the landlord or property which I refer to could be identified, however, you reveal how much deposit you took!? Very unprofessional of you.3. The price of rent you are now asking for is unfair for that property and far too high. There are other people in the street renting houses in much better condition and much mor modern for much less. The doors in the house are the original doors from when the house was built, and the interior has not been updated in decades.4. You say an inventory was completed prior to us moving in. However, you failed to send me a copy until we moved out. As I said to you, there were issues I would have highlighted to you to add in, so we were covered when we left. This is standard practice and usually tenants get 7 days from when they move in to highlight issues with the property. You failed to do this. For example, the burn in the kitchen you refer to was already there, but due to the angle of your photos this could not be seen. I explained this would be an ongoing issue due to the poor layout of the kitchen as a pan oj the stove touches the wall, so this will be a reoccurring issue with all future tenants.5. You say I didn't leave the property in the state I got given it. Myself and 7 others spent hours cleaning that property when I moved in due to the uncleanliness as it was vacant for so long and full if smoke residue from the previous owner. Every time I spoke to you, you added new issues on that weren't originally an issue.
Thanks for taking the time to provide your feedback. We appreciate the opportunity to review and improve on our services & are sorry to hear you weren’t completely satisfied with your move out experience.The current rental price is not based on a landlord’s personal finances which should remain private it’s based on market conditions, demand, & comparable properties. Part of our job as agents is to achieve the best possible price for our clients whilst ensuring potential tenants are suitable. As we find ourselves in a highly competitive market, with a shortage of available properties & an extremely high number of potential tenants this naturally increases the price, so whilst you may not feel that the property was worth more this view was not shared by the countless tenants that expressed their interest. When we listed the property, we had a fantastic response, securing multiple offers for the landlord to choose from, achieving a significantly higher rental price than it was previously let for. Prior to your move in a comprehensive inventory was recorded by a third-party company including a detailed description & images, to ensure an independent statement of condition was created to provide an accurate reference point to use as comparison when you vacated. Your deposit was also protected in the DPS scheme as per your contract. This scheme is set up to ensure there is a fair process if a dispute is to arise between a tenant & landlord. The deposit also provides protection in the event of breaches of tenancy.Your landlord does not share your perspective on how the property was returned & was disappointed with the condition, damage, & cleanliness, particularly the staining on the carpet & damage in the kitchen. This feedback was communicated to you as is our role & you agreed to a deduction from the deposit confirming this agreement independently via the DPS website, we believe this outcome was fair & reasonable due to the cost & time associated with additional cleaning & damages including the kitchen flooring & burn to the kitchen wall. We do not believe it is reasonable to expect a landlord to spend their personal time putting right damage caused by a tenant or to carry out cleaning for free because you chose not to leave a property in the same condition as you were provided it (subject to reasonable wear and tear which was accounted for) when compared to the independent inventory.As you are aware your deposit was held in a government backed scheme, the DPS who offer a completely free arbitration service if an agreement can’t be reached. You were provided with & signed for all their terms & conditions at the outset so understood this option was available to you however you chose to agree to a deduction.We do not gain in any way from any deposit claim made by a landlord; funds requested or awarded for damages or cleaning for example go to the landlord & pay towards these areas, we as agents communicate the information from both sides. Any deposit dispute or process does not prevent a property from being let, it is independent & solely based on the property condition when compared to how you were provided the property. We appreciate that it can be disappointing or frustrating when you do not receive your full deposit back & we sympathise with you however this deduction was solely due to the condition you left the property in. Not agreeing with your opinion on the condition is not a reflection of being unsupportive, it is a balanced view based on evidence provided by a third-party company & not us or the landlord, & experience of how the DPS view properties returned in a similar condition to yours. You had every opportunity to use the free adjudicator service but chose not to. We are confident however that had you chosen to do so you would have received a similar outcome.We hope this response has clarified the situation for you and we wish you all the best in the future with your new home.
5/5
TrustpilotJenny and the Move Residential team…
Jenny and the Move Residential team were very helpful during both our property search and purchase; they understood what we were looking for and really supported us during the process. Jenny was in regular contact throughout and really worked effectively to get us a great outcome.
1/5
TrustpilotAwful Letting Agent ...
[UPDATE] Further to the response from Move Residential. It tells you a lot when the company who screwed up just denies it and calls you a liar, rather than tries to put it right. Well Move Residential if I'm lying and you're as innocent as you claim to be you should sue me for defamation and force me to take this review down, you have my details. I dare you! We still have the all the evidence. I double dare you!!I guess the very presence of this review demonstrates the invalidity of your response.==========================================Awful. Staff at the Allerton Road lettings branch ‘managed’ our property for a year they failed to give the tenants notice when they should have done. Took 9 months to do work they were instructed to do, and the work once done was illegal because it was not done to building regulations. Then they refused to put it right. Raised it with the manager and the company directors and they lied and said they did nothing wrong. Definitely a cautionary tale for anyone letting a property from them or through them.
Dear Simon, We welcome client feedback as it helps us to better our service, however on this occasion we do not believe this review provides a true reflection of the service provided to your partner.Our lettings team acted efficiently when reporting faults identified with the property by your tenants, quickly instructing contractors and arranging quotes. The team also signed off works with contractors as soon as we were instructed to do so. There were manufacturer delays due to many factories being closed during the initial lockdown, with the original company arranged to complete works sadly closing due to the pandemic; this was of course beyond our control; however, our team kept your partner and the tenants updated throughout the process and alternative quotes were arranged. The company used to complete the work you have referred to provided, a full quote along with their company details to your partner prior to starting any works. They are regarded as a highly reputable established company which have been trading for many years who have completed countless jobs to a high standard with customer satisfaction. They have provided a 10-year guarantee in writing for the works completed at your property and there is no reason to believe that the work does not comply with building regulations as you have suggested. Our lettings manager has been in touch with a detailed response to your correspondence. If you would like to discuss any of the points raised further, please don’t hesitate to get back in touch with us.We wish you all the best.
5/5
TrustpilotGethin, Liam and Jenny.
Gethin, Liam, Jenny and the team were great. We would certainly recommend Move residential if you are thinking of selling your home. We actually sold and bought through them and the experience was made less stressful as they were all approachable and responsive at all times.
5/5
TrustpilotHighly recommended
Our property took an age to sell due to a series of time wasters but everyone we dealt with at Move was highly professional and very proactive throughout. They undertook countless viewings for what was a low value property, handled numerous offers and achieved best price. For anyone looking to sell a property in Merseyside I doubt you could do better than Move Residential.
5/5
TrustpilotReally professional service from Dave…
Really professional service from Dave Rigby and his sales team. Really friendly service, would highly recommend.
5/5
TrustpilotFastest purchase service ever!!!
Excellent and seamless service throughout. Record time in completion of the property purchase and very communicative throughout the whole process. The account manager Donna Stokes was always available for any queries thy we had making or journey to complete the purchase on our first family home seem so straight forward. I would recommend Move and highly rate their customer service.
5/5
TrustpilotExcellent
David and the Move Residential team, Allerton, were very helpful from the minute I walked through their door to enquire about selling my home to handing over the house keys when the sale completed. A very satisfied customer.
5/5
TrustpilotLee Welch from Move Residential was…
Lee Welch from Move Residential was absolutely fantastic. He worked hard to find us a mortgage and one which suited us, he was prompt and you could also tell that he actually cared. This made finding a mortgage much less stressful for us. We cannot thank him enough. Move Residential also made the buying part easier, putting us in touch with KMC solicitors. Overall, sale currently going through but very pleased.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAvoid.
5/5
GoogleOnly looking at local property prices
1/5
GoogleThis company shouldn't be in business.
1/5
GoogleVery poor communication and customer service! Constantly having to chase and I was past around several members of staff. Told on several occasions emails would be sent, or I would be called back with a response, which never happened. Regrettably this was a real waste of time, as some of the properties they listed looked to have some real potential.
5/5
GoogleProfessional, friendly & reliable. Easy to keep in touch via text or WhatsApp when you haven't got the time for a phonecall. Thank you so much to the amazing team for making it all happen for us! X
1/5
GoogleWhen trying to contact the advisor assigned to your Property Sale they are either in a meeting, "on the other line" or annual leave. You can never get hold of them therefore not worth the money that they charge you. Would definitely not recommend this Estate Agent so don't waste your money and seek a reputable Estate Agent to Sell your Property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Move Residential and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Silver The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Heswall has the most, with 468 reviews rated 4.3 out of 5, followed by Liverpool with 444.
Yes. At The British Property Awards 2022 its branches won 1 Silver award.
