5/5
GoogleOur second house sold now with move residential ! We are really happy with the service they provided … loyal customers!
Trusted Agent profile
Move Residential estate agents in Heswall and Liverpool
★★★★★
519 reviews across 2 offices and 4 platforms
Move Residential has two offices, in Heswall and Liverpool. Together they have 519 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 2 offices
408
Reviews on Trustpilot
Business-wide
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Our offices
Move Residential's two offices, most reviewed first. Each has its own page.
Latest reviews from every Move Residential office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotDavid Rigby review
Me and my husband received excellent support from David Rigby at Move Residential during the search for our new home. He was extremely polite and kept us both in the loop along every step of the way of buying our new home! He made us feel very at ease during this potentially stressful time too! Thank you David! Emma and John
5/5
TrustpilotAn EA that doesn’t employ just any sales person, fantastic team…
After having several sales and purchase offers fall through we decided to come off the market then try with a new EA. We chose Move Residential for 2 reasons, firstly because it didn’t sound like a sales pitch when we discussed the sale of the property and secondly their innovative way of charging commission. Throughout the whole process calls were followed up, reps knew exactly where we were with the sale and they are just a great bunch of people. After sales continued to exceed our expectations and Jen was marvellous at keeping us up to date and chasing when needed.. whole team breath of fresh air that we cannot recommend enough!!
5/5
TrustpilotJenni Mitchell from Move Residential…
Jenni Mitchell from Move Residential provided an excellent service..she made it easy to work with her and I found her extremely approachable and professional. Thank you Jenni
5/5
TrustpilotProfessional
We have just bought a house with Move Heswall. Very professional team. Jenni kept us up to date throughout. From a buyers perspective we were impressed.
5/5
TrustpilotI couldn’t ask for more
I couldn’t ask for more! All team was incredibly supportive starting with the viewing until I get to see the keys from my first house in the hand! They made everything look easy and they were extremely patient with me as a first time buyer. I’ve been asked if I have a mortgage advisor and because I didn’t had one, I’ve asked them to recommend one for me. They recommended David and… David is more than I could ask for! He found the best mortgage for me and worked in my best interest. Overall, the best possible experience that I could have!
5/5
TrustpilotPositive experience with Move…
Positive experience with Move residential. We sold our house and bought our new house with them, the team at Heswall delivered a great service form start to finish. A special mention to Jenni and Scott for helping push everything through quickly despite some issues cropping up, I am sure this happens with most house moves. Overall a happy customer!
5/5
TrustpilotHelpful service and great value.
We had a sale which fell through. Move were great and quickly arranged new viewings, and helped us proceed as soon as possible. Really easy to work with, and great value.
5/5
TrustpilotMove Residential Allerton. 5 stars.
Move Residential Allerton have managed my apartment for the last 3 years. They have always been extremely professional in all their dealings with both me and my tenants. No complaints whatsoever.
5/5
TrustpilotExcellent service, thanks
Worked with Move Residential’s Heswall office on a recent house purchase and they were excellent from start to finish. Particular thanks to Alec and Scott who were brilliant in getting the deal over the line.
5/5
TrustpilotBest selling agency in Merseyside by a…
Best selling agency in Merseyside by a mile. They offer premium service from start to finish, Adam, Alec, Jenni and Scott have been excellent from start to finish. I would absolutely recommend them, they understand the market, listen to their clients and deliver with care. I would work them again! This my seven house move and I wish used them before.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I’m a first time buyer who’s been blind sighted, manipulated & lied to by these agents. Nothing professional about them, all correspondence done via mobile numbers... nothing backed up when it comes to making a complaint. I believe this company are well known for poor customer service & I can first handedly say if anyone would have advised me how bad this company is I’d have never bothered in the first place. Quite possibly the worst company I’ve ever dealt with, made a serious complaint & the sales director responded to inform me he was going on holiday & therefore was going to pass the bat on to someone else in the business completely irrelevant to handle the case. Still no further on.
Agent replied · 11 June 2024
Dear Faye, Further to our telephone conversation on Friday afternoon, first of all, I'd like to apologise again if you feel that you have been manipulated in some way because this is not how we conduct our business at Move Residential. As I mentioned during our telephone conversation, on the date of your initial complaint, I was actually on annual leave at the time and due to catch a plane later that afternoon. I like to personally deal with any complaints that come in. I did make two attempts to contact you by telephone on that day but you were unavailable to speak and requested communication via email, which we did. After our correspondence, we agreed to a resolution by way of the broker fee you paid to Move Financial being reimbursed because the property you were purchasing had fallen through due to the vendor pulling out not being able to find a property for his onward move. Due to the fact that I am not a director of Move Financial, I could not authorise this so I asked my colleague, Tony Lum, to call you to discuss this. Tony did call you later that day and as far as Tony was concerned, the matter had been dealt with and closed. Rightly or wrongly, I wanted to personally and deal with your complaint before I went away on holiday and I as far as I was concerned from our correspondence, this was what you wanted in terms of a resolution. As I mentioned during our telephone conversation on Friday, it was good to talk with you and this is why I wanted to do so in the first place - some times certain points aren't communicated particularly well via email. I will be in touch with you again before close of business on Friday 1st July. Kind regardsNeil ScottSales Director
1/5
FacebookAwful awful company avoid at all costs!!! A group of deceitful people only interested in themselves. If someone would have told me how bad this company were before I proceeded with a purchase that’s now coincidentally fell through I’d have never bothered, if you don’t want stress, hassle and to be majorly out of pocket DO NOT use this company.
5/5
TrustpilotMade Easy for First Time Buyers
As first time buyers, there was never any part of the process that felt overly complicated or where we felt left out of the process - from the first instant, everyone spoke in clear terms and with total transparency. Special mention should go to Leanne who helped nudge our mortgage lender when we needed them to expedite their valuation and to Alec who kept us fully updated on everything happening with the seller and the onward chain.
5/5
TrustpilotCurrently looking for a new property…
Currently looking for a new property having sold ours. Registered with all estate agents across Wirral and Cheshire. Everything we’re interested in is going to Rightmove with ‘under offer’ already! Move Residential are the only agents that are letting us know of properties before the go on Rightmove. They have been incredibly helpful and proactive in assisting us with our search. Very helpful and very professional. Would like to mention Alec and Gethin, they’ve been a great help.
4/5
TrustpilotThis is a mixed review as the beginning…
This is a mixed review as the beginning of the process was extremely far from professional. I understand vendors have tricky demands and wishes however it is moves obligation to stay professional and legal. In my experience, I was told the vendor said my offer would only be accepted if I used move residential in house services such as legal services and mortgage services. As a first time buyer, I was completely unaware of the Estate Agents Act 1979, and said yes to the offer. This meant to had to let other people down such as a mortgage broker I had already started with and a solicitors I had already enquired with. In hindsight, I have completed and for that I am happy. Yet, I think it’s extremely important to note this experience as I do not want someone else in my position, it was unfair and misleading. The sales negotiator should of pushed back on the vendor and explained forcing to take specific legal services is not acceptable. I would of put 5 stars alone for Jenny Thomas and Lucy from the sales progression team, they both were amazing. I really cannot thank Jenny enough for all her hard work and taking all my 10000 phone calls. You’re the best asset to the move residential team, and without you this review would definitely be extremely lower.
5/5
TrustpilotSo helpful to First Time Buyers
When we went into the process of buying a house we had so little idea of what was involved. After dealing with some very difficult estate agents just to book viewings, once we did have an offer accepted we quickly realised how fortunate we were that our future property was being sold via Move.Special mention for Jenni who has always responded to all our queries promptly and generally just been a delight to communicate with.
5/5
TrustpilotSelling our home
We interviewed 3 estate agents and Adam from MoveResidential was heads and shoulders above. On time for the appointment, very knowledgeable about the market and explained the process very well. From signing the contract to getting an offer we were kept informed on a regular basis. When we rang we always got great service from Alec, Liam or Gethin and a response that answered our query. We would highly recommend MoveResidential to anyone selling their house.
5/5
TrustpilotI find move residential to be one of…
I find move residential to be one of the most friendly and helpful estate agents I have dealt with. They are always happy to help and give advice. Great team!
5/5
TrustpilotWould absolutely recommend the Heswall…
Would absolutely recommend the Heswall team. We originally marketed the property with a leading estate agent in the area, and after not one single viewing in two weeks we changed to Move Residential. Adam visited our property straight away, took some fantastic pictures that really showcased our home and proactively made some suggestions how to improve the marketing, they had it up advertised online within 48 hours of the appointment, result was 6 viewings in one week and multiple offers. Professional and friendly team, nothing is too much trouble. Gethin, Adam, Liam and Jenni, great work & many thanks.
5/5
TrustpilotFriendly staff and great communication!
We've just purchased our first home using Move Residential and all went smoothly. Our sales progressor Jenni was great from first contact until completion and answered all queries very quickly. No issues with the company and was a pleasure to buy through them in comparison to our dealings with some other estate agents. Friendly staff all round who are all willing to help - Thanks Move Residential!
5/5
TrustpilotOutstanding service!
Gethin and his team at the Heswall branch have been fantastic. Jenni in the sales progression team deserves a special mention as she has been outstanding - proactive, helpful and extremely efficient. Thank you, Jenni!
1/5
FacebookNot reliable. don't waste your time and money.
5/5
TrustpilotGood estate agents
Good communication, very fair on the fees and approachable. I like the fact they have one office on the wirral.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Move Residential
Which Move Residential office has the most reviews?
Heswall has the most, with 468 reviews rated 4.3 out of 5, followed by Liverpool with 444.
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